Adguard app won't open on Mac OS

[AbsoluteGriffith]

Please answer the following questions for yourself before submitting an issue

• Filters were updated before reproducing an issue
• I checked the knowledge base and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard version

latest

Browser version

chrome

OS version

sequoia 15.3

Ad Blocking

No response

Privacy

No response

Social

No response

Annoyances

No response

Security

No response

Other

No response

Language-specific

No response

Which DNS server do you use?

AdGuard DNS

DNS protocol

None

Custom DNS

No response

What Stealth Mode options do you have enabled?

No response

Support ticket ID

1034291

Issue Details

Adguard won't open on my Mac since a remove website from white list the app crash and keep saying try to re open, I tried uninstalling and reinstalling but it didn't work.

Then I did the recovery mode manipulation with the commands “csrutil” “systemextensionsctl reset” but that didn't work either.

Now I can't even install it from the dmg, when the app is downloading for the installation a pop up show up and say "impossible to download adguard an error bla bla bla..."

Expected Behavior

No response

Actual Behavior

crash

Screenshots

Screenshot 1

Additional Information

No response

[AlexandrPkhm]

@AbsoluteGriffith Hello!

Unfortunately, we are unable to reproduce this issue on our side. Could you please describe exact 'steps to reproduce' for this issue?

Also, it seems that in order to diagnose and troubleshoot this issue, we need to get your application logs.

Here's what we need you to do:

1. Click AdGuard icon in the menu bar → Gear → Advanced → Logging → Logging level → Debug.
2. Reproduce the problem, then remember the exact time it happened.
3. Menu → Advanced → Logging → Export Logs and System Info….
4. Send this file to [email protected]:
   — include [mac] keyword and ISSUE_NUMBER in the subject of your email
   — specify the exact time when the issue occurred

[AbsoluteGriffith]

Hello, I can't do that adguard doesn't want to open... This is the only thing that I can get.

[AlexandrPkhm]

@AbsoluteGriffith Could you please try to perform the Advanced Uninstallation using the steps described in our Knowledge Base article. Please let us know if the issue persists after that.

[AbsoluteGriffith]

Yes I've tried and it didn't worked. The only solution I've found is to make another admin session on my mac and there everything work with AdGuard.

So it's a mac os problem, the fact that I've remove website from my whitelist crash the app and my os on this session block adguard now, I've tried everything in the terminal for reset and evertything but nothing worked.

[AlexandrPkhm]

@AbsoluteGriffith Could you please let us know, removal of which site from the allow list was the cause of the problem?

[AbsoluteGriffith]

Yes it was :

• https://www.disneyplus.com/
• https://www.crunchyroll.com/fr