Order Status Reverting to “Payment Accepted” when event "OFFER_CLOSED" is received

[alexandrebrubeyonds]

We have encountered an issue where the status of some orders already marked as “Shipped” reverts to “Payment Accepted.” For example, order NCNVEVHFW exhibits this behavior.

Upon reviewing the logs of the payment module, we identified an “OFFER_CLOSED” event occurring at the exact moment when the order status changes back to “Payment Accepted.”

Steps to Reproduce:
1. Process an order and set its status to “Shipped.”
2. Monitor the status after an “OFFER_CLOSED” event is logged in the payment module.

Expected Behavior:
The status of shipped orders should remain unchanged, even after an “OFFER_CLOSED” event.

Actual Behavior:
The status reverts to “Payment Accepted”

Additional Information:
Please advise if further details or logs are needed to investigate this issue.

[adyen-integrations-support]

Hi @alexandrebrubeyonds ,

Thank you for providing the details about the issue. We have tried multiple payment methods and followed the steps you provided, but we were unable to reproduce the behavior you described.

To assist us in investigating further, could you please provide more context and additional details:

Which payment methods are affected? Is it limited to the Visa card mentioned in your screenshot?

Which versions of PrestaShop and the Adyen plugin are you using?

How long did you wait for the status to change from “Shipped” back to “Payment Accepted”?

How long after processing the order does the “OFFER_CLOSED” event occur?

Your input will help us pinpoint the root cause more efficiently. Thank you in advance for your cooperation.

Best regards

[adyen-integrations-support]

Hi @alexandrebrubeyonds ,

We want to inform you that a new version of the module has been released, in which we addressed this issue: https://github.com/Adyen/adyen-prestashop/releases/tag/5.2.5

Could you please update to the latest version and check if the issue persists? If the problem continues, feel free to provide additional details or logs, and we will investigate further.

Best regards

[adyen-integrations-support]

Hi @alexandrebrubeyonds ,

We wanted to check in and see if this issue has been resolved. Are you still experiencing any problems?

If the issue is resolved, could you please confirm so we can proceed with closing the ticket?

Thank you in advance.

Best regards