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Migrate to Intercom setup #753

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7 of 9 tasks
josancamon19 opened this issue Sep 5, 2024 · 7 comments
Closed
7 of 9 tasks

Migrate to Intercom setup #753

josancamon19 opened this issue Sep 5, 2024 · 7 comments
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@josancamon19
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josancamon19 commented Sep 5, 2024

  • Replace use intercom instead of Gleap
  • Improve the UI, te right sided toggle, looks bad, and bothers some users.
  • Set user properties the same way Mixpanel is doing
  • Include events simply adding to Mixpanel event logger.
  • Enable push notifications.
  • Setup logs, tags, and network logs.
  • Make sure Gleap is clean of users requests.
  • Setup Intercom bot so it can answer users requests automatically
  • Setup Intercom FAQ so users know stuff that is going on
@josancamon19 josancamon19 changed the title Finish Gleap Setup Migrate to Intercom setup Sep 19, 2024
@josancamon19
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Can sync github issues with Roadmap?

@josancamon19
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Quick test if provide great UI
Interom tasks completion

  • Setup your speech profile
  • Create your first memory
    etc...

Just a quick test to see if worth it and improves user experience.

@mdmohsin7
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mdmohsin7 commented Sep 26, 2024

Set user properties the same way Mixpanel is doing

using custom data attributes
https://www.intercom.com/help/en/articles/320-tracking-user-data-in-intercom

Include events simply adding to Mixpanel event logger.

Image
Should all types of events be included? That are already being logged through mixpanel?

Setup logs, tags, and network logs.

Should we use the same event logger of intercom for this stuff as well? Because I can't seem to find anything else related to this on Intercom

@mdmohsin7
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Quick test if provide great UI Interom tasks completion

  • Setup your speech profile
  • Create your first memory
    etc...

Just a quick test to see if worth it and improves user experience.

I'm not sure if I fully understand this. Could you please clarify?

@josancamon19
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That was just a thought, I know intercom has some "Get started" task, like gamiification
Similar to discord initial tasks when you enter a channel, just to explore, like a few extra onboarding exprience.

@josancamon19
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Set user properties the same way Mixpanel is doing

using custom data attributes https://www.intercom.com/help/en/articles/320-tracking-user-data-in-intercom

Include events simply adding to Mixpanel event logger.

Image Should all types of events be included? That are already being logged through mixpanel?

Setup logs, tags, and network logs.

Should we use the same event logger of intercom for this stuff as well? Because I can't seem to find anything else related to this on Intercom

Can we sync intercom with mixpanel somewhere else? I would prefer not to spend that network data, surely there exists a Mixpanel <> intercom integration, if not just put the line to log all events in

void track(String eventName, {Map<String, dynamic>? properties}) =>
      _mixpanel?.track(eventName, properties: properties);

But let's not use it for now, it would be great to have access to their mixpanel profile URL from intercom.

@josancamon19
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Ignoring remaining todo's keeping Instabug.

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