diff --git a/app/assets/stylesheets/components/_heading.scss b/app/assets/stylesheets/components/_heading.scss
index 3582a9233..9cc4c2ab5 100644
--- a/app/assets/stylesheets/components/_heading.scss
+++ b/app/assets/stylesheets/components/_heading.scss
@@ -1,8 +1,11 @@
-.govuk-heading-l {
-  .govuk-heading-group {
-    display: flex;
-    flex-wrap: wrap;
-    align-items: center;
-    gap: govuk-spacing(2);
+.govuk-heading-group {
+  display: flex;
+  flex-wrap: wrap;
+  align-items: center;
+  gap: govuk-spacing(2);
+  margin-bottom: govuk-spacing(6);
+
+  .govuk-heading-l {
+    margin: 0;
   }
 }
diff --git a/app/assets/stylesheets/components/_tag.scss b/app/assets/stylesheets/components/_tag.scss
index 044c4a668..c53ee2ac7 100644
--- a/app/assets/stylesheets/components/_tag.scss
+++ b/app/assets/stylesheets/components/_tag.scss
@@ -1,3 +1,7 @@
 .govuk-tag {
   max-width: unset;
 }
+
+h1 .govuk-tag {
+  vertical-align: middle;
+}
diff --git a/app/components/claim/card_component.html.erb b/app/components/claim/card_component.html.erb
index c7eb3ba8e..e5f630f56 100644
--- a/app/components/claim/card_component.html.erb
+++ b/app/components/claim/card_component.html.erb
@@ -1,7 +1,7 @@
 <div class="claim-card">
   <div class="claim-card__header">
     <div class="claim-card__header__name govuk-heading-s">
-      <%= govuk_link_to t(".claim_title", reference: claim.reference, school_name: claim.school.name), claims_support_claim_path(claim), no_visited_state: true %>
+      <%= govuk_link_to t(".claim_title", reference: claim.reference, school_name: claim.school.name), href, no_visited_state: true %>
     </div>
     <div><%= render Claim::StatusTagComponent.new(claim:, classes: %w[govuk-body-s]) %></div>
   </div>
diff --git a/app/components/claim/card_component.rb b/app/components/claim/card_component.rb
index c17b3f28e..ea131bf25 100644
--- a/app/components/claim/card_component.rb
+++ b/app/components/claim/card_component.rb
@@ -1,9 +1,10 @@
 class Claim::CardComponent < ApplicationComponent
-  attr_reader :claim
+  attr_reader :claim, :href
 
-  def initialize(claim:, classes: [], html_attributes: {})
+  def initialize(claim:, href:, classes: [], html_attributes: {})
     super(classes:, html_attributes:)
 
     @claim = claim
+    @href = href
   end
 end
diff --git a/app/components/claim/status_tag_component.rb b/app/components/claim/status_tag_component.rb
index 5d93841cf..862269539 100644
--- a/app/components/claim/status_tag_component.rb
+++ b/app/components/claim/status_tag_component.rb
@@ -1,6 +1,4 @@
 class Claim::StatusTagComponent < ApplicationComponent
-  attr_reader :claim
-
   def initialize(claim:, classes: [], html_attributes: {})
     super(classes:, html_attributes:)
 
@@ -8,11 +6,13 @@ def initialize(claim:, classes: [], html_attributes: {})
   end
 
   def call
-    govuk_tag(text: claim.status.humanize, colour:)
+    govuk_tag(text: t(".#{claim.status}"), colour:)
   end
 
   private
 
+  attr_reader :claim
+
   def default_attributes
     super.merge!(class: super.class)
   end
@@ -26,7 +26,11 @@ def status_colours
       internal_draft: "grey",
       draft: "grey",
       submitted: "blue",
-      payment_in_progress: "light-blue",
+      payment_in_progress: "turquoise",
+      paid: "green",
+      payment_information_requested: "light-blue",
+      payment_information_sent: "yellow",
+      payment_not_approved: "red",
     }.with_indifferent_access
   end
 end
diff --git a/app/controllers/claims/payments/claims_controller.rb b/app/controllers/claims/payments/claims_controller.rb
new file mode 100644
index 000000000..8a43ba040
--- /dev/null
+++ b/app/controllers/claims/payments/claims_controller.rb
@@ -0,0 +1,27 @@
+class Claims::Payments::ClaimsController < Claims::ApplicationController
+  skip_before_action :authenticate_user!
+
+  before_action :skip_authorization
+  before_action :validate_token
+  before_action :set_payment
+
+  def download
+    send_data Claims::Claim::GenerateCSV.call(claims: @payment.claims), filename: "claims-#{Date.current}.csv"
+  end
+
+  private
+
+  def validate_token
+    @payment_id = Rails.application.message_verifier(:payment).verify(token_param)
+  rescue ActiveSupport::MessageVerifier::InvalidSignature, ActionController::ParameterMissing
+    render "errors/link_expired"
+  end
+
+  def token_param
+    params.require(:token)
+  end
+
+  def set_payment
+    @payment = Claims::Payment.find(@payment_id)
+  end
+end
diff --git a/app/controllers/claims/support/claims_controller.rb b/app/controllers/claims/support/claims_controller.rb
index 3fdfb4ea5..1034af5d6 100644
--- a/app/controllers/claims/support/claims_controller.rb
+++ b/app/controllers/claims/support/claims_controller.rb
@@ -16,13 +16,13 @@ def show; end
   def download_csv
     csv_data = Claims::Claim::GenerateCSV.call(claims: @filtered_claims)
 
-    send_data csv_data, filename: "claims-#{Date.current}.csv", type: "text/csv", disposition: "attachment"
+    send_data csv_data, filename: "claims-#{Time.current.iso8601}.csv", type: "text/csv", disposition: "attachment"
   end
 
   private
 
   def set_filtered_claims
-    @filtered_claims = Claims::ClaimsQuery.call(params: filter_form.query_params)
+    @filtered_claims = Claims::ClaimsQuery.call(params: filter_form.query_params.merge(query_params))
   end
 
   def filter_form
@@ -49,6 +49,10 @@ def filter_params
     )
   end
 
+  def query_params
+    request.query_parameters.symbolize_keys
+  end
+
   def set_claim
     @claim = Claims::Claim.find(params.require(:id))
   end
diff --git a/app/controllers/claims/support/payments/claims_controller.rb b/app/controllers/claims/support/payments/claims_controller.rb
new file mode 100644
index 000000000..9c0b6c300
--- /dev/null
+++ b/app/controllers/claims/support/payments/claims_controller.rb
@@ -0,0 +1,26 @@
+class Claims::Support::Payments::ClaimsController < Claims::Support::ApplicationController
+  before_action :set_claim
+  before_action :authorize_claim
+
+  def information_sent
+    @claim.update!(status: :payment_information_sent)
+
+    redirect_to claims_support_claim_path(@claim)
+  end
+
+  def reject
+    @claim.update!(status: :payment_not_approved)
+
+    redirect_to claims_support_claim_path(@claim)
+  end
+
+  private
+
+  def set_claim
+    @claim = policy_scope(Claims::Claim, policy_scope_class: Claims::Support::Payments::ClaimPolicy::Scope).find(params[:id])
+  end
+
+  def authorize_claim
+    authorize @claim, policy_class: Claims::Support::Payments::ClaimPolicy
+  end
+end
diff --git a/app/controllers/claims/support/payments/confirmations_controller.rb b/app/controllers/claims/support/payments/confirmations_controller.rb
new file mode 100644
index 000000000..ad19a3adf
--- /dev/null
+++ b/app/controllers/claims/support/payments/confirmations_controller.rb
@@ -0,0 +1,23 @@
+class Claims::Support::Payments::ConfirmationsController < Claims::Support::ApplicationController
+  before_action :authorize_confirmation
+
+  def create
+    Claims::Payment::ParseConfirmation.call(file: file_param)
+
+    redirect_to claims_support_payments_path, flash: { heading: t(".success"), success: true }
+  end
+
+  private
+
+  def file_param
+    params.require(:file)
+  end
+
+  def authorize_confirmation
+    authorize :confirmation, policy_class: Claims::Support::Payments::ConfirmationPolicy
+  end
+
+  def policy(record = nil)
+    Claims::Support::Payments::ConfirmationPolicy.new(current_user, record)
+  end
+end
diff --git a/app/controllers/claims/support/payments_controller.rb b/app/controllers/claims/support/payments_controller.rb
new file mode 100644
index 000000000..cd4301fe7
--- /dev/null
+++ b/app/controllers/claims/support/payments_controller.rb
@@ -0,0 +1,22 @@
+class Claims::Support::PaymentsController < Claims::ApplicationController
+  before_action :set_claims, only: %i[index]
+  before_action :authorize_payment
+
+  def index; end
+
+  def create
+    Claims::Payment::CreateAndDeliver.call(current_user:)
+
+    redirect_to claims_support_payments_path, flash: { heading: t(".success"), success: true }
+  end
+
+  private
+
+  def set_claims
+    @pagy, @claims = pagy(Claims::Claim.where(status: %i[payment_information_requested payment_information_sent]))
+  end
+
+  def authorize_payment
+    authorize Claims::Payment
+  end
+end
diff --git a/app/mailers/application_mailer.rb b/app/mailers/application_mailer.rb
index 53dedffb5..d75299c38 100644
--- a/app/mailers/application_mailer.rb
+++ b/app/mailers/application_mailer.rb
@@ -4,8 +4,13 @@ class ApplicationMailer < Mail::Notify::Mailer
   default from: "no-reply@education.gov.uk"
 
   def notify_email(subject:, **headers)
-    headers.merge!(rails_mailer: mailer_name, rails_mail_template: action_name)
-    view_mail(GENERIC_NOTIFY_TEMPLATE, subject: environment_prefix + subject, **headers)
+    headers.merge!(
+      rails_mailer: mailer_name,
+      rails_mail_template: action_name,
+      subject: environment_prefix + subject,
+    )
+
+    view_mail(GENERIC_NOTIFY_TEMPLATE, **headers)
   end
 
   private
diff --git a/app/mailers/claims/payment_mailer.rb b/app/mailers/claims/payment_mailer.rb
new file mode 100644
index 000000000..f2f1744d6
--- /dev/null
+++ b/app/mailers/claims/payment_mailer.rb
@@ -0,0 +1,26 @@
+class Claims::PaymentMailer < ApplicationMailer
+  def payment_created_notification(payment)
+    notify_email to: esfa_email_addresses,
+                 from: t("claims.support_email"),
+                 subject: t(".subject"),
+                 body: t(
+                   ".body",
+                   link_to: download_claims_payments_claims_url(token: message_verifier.generate(payment.id, expires_at:)),
+                   service_name:,
+                 )
+  end
+
+  private
+
+  def esfa_email_addresses
+    ENV["CLAIMS_ESFA_EMAIL_ADDRESSES"].split(",")
+  end
+
+  def message_verifier
+    Rails.application.message_verifier(:payment)
+  end
+
+  def expires_at
+    30.days.from_now
+  end
+end
diff --git a/app/models/claims/claim.rb b/app/models/claims/claim.rb
index e2da0ade6..75008aba7 100644
--- a/app/models/claims/claim.rb
+++ b/app/models/claims/claim.rb
@@ -9,6 +9,7 @@
 #  status               :enum
 #  submitted_at         :datetime
 #  submitted_by_type    :string
+#  unpaid_reason        :string
 #  created_at           :datetime         not null
 #  updated_at           :datetime         not null
 #  claim_window_id      :uuid
@@ -71,6 +72,10 @@ class Claims::Claim < ApplicationRecord
          draft: "draft",
          submitted: "submitted",
          payment_in_progress: "payment_in_progress",
+         paid: "paid",
+         payment_information_requested: "payment_information_requested",
+         payment_information_sent: "payment_information_sent",
+         payment_not_approved: "payment_not_approved",
        },
        validate: true
 
diff --git a/app/models/claims/payment.rb b/app/models/claims/payment.rb
new file mode 100644
index 000000000..593f5b9e2
--- /dev/null
+++ b/app/models/claims/payment.rb
@@ -0,0 +1,25 @@
+# == Schema Information
+#
+# Table name: payments
+#
+#  id         :uuid             not null, primary key
+#  claim_ids  :string           default([]), is an Array
+#  created_at :datetime         not null
+#  updated_at :datetime         not null
+#  sent_by_id :uuid             not null
+#
+# Indexes
+#
+#  index_payments_on_sent_by_id  (sent_by_id)
+#
+# Foreign Keys
+#
+#  fk_rails_...  (sent_by_id => users.id)
+#
+class Claims::Payment < ApplicationRecord
+  belongs_to :sent_by, class_name: "Claims::SupportUser"
+
+  def claims
+    @claims ||= Claims::Claim.where(id: claim_ids)
+  end
+end
diff --git a/app/policies/claims/claim_policy.rb b/app/policies/claims/claim_policy.rb
index 492af658e..957947a6f 100644
--- a/app/policies/claims/claim_policy.rb
+++ b/app/policies/claims/claim_policy.rb
@@ -4,7 +4,7 @@ def create?
   end
 
   def edit?
-    claim_claim_window_current? && !record.submitted?
+    claim_claim_window_current? && (record.internal_draft? || record.draft?)
   end
 
   def update?
diff --git a/app/policies/claims/payment_policy.rb b/app/policies/claims/payment_policy.rb
new file mode 100644
index 000000000..0967149bb
--- /dev/null
+++ b/app/policies/claims/payment_policy.rb
@@ -0,0 +1,17 @@
+class Claims::PaymentPolicy < Claims::ApplicationPolicy
+  def new?
+    true
+  end
+
+  def create?
+    Claims::Claim.submitted.any?
+  end
+
+  def instructions?
+    true
+  end
+
+  def summary?
+    true
+  end
+end
diff --git a/app/policies/claims/support/payments/claim_policy.rb b/app/policies/claims/support/payments/claim_policy.rb
new file mode 100644
index 000000000..09f46af11
--- /dev/null
+++ b/app/policies/claims/support/payments/claim_policy.rb
@@ -0,0 +1,17 @@
+class Claims::Support::Payments::ClaimPolicy < Claims::ApplicationPolicy
+  def information_sent?
+    user.support_user? && record.payment_information_requested?
+  end
+  alias_method :check_information_sent?, :information_sent?
+
+  def reject?
+    user.support_user? && record.payment_information_requested?
+  end
+  alias_method :check_reject?, :reject?
+
+  class Scope < ApplicationPolicy::Scope
+    def resolve
+      scope.where(status: %i[payment_information_requested payment_information_sent])
+    end
+  end
+end
diff --git a/app/policies/claims/support/payments/confirmation_policy.rb b/app/policies/claims/support/payments/confirmation_policy.rb
new file mode 100644
index 000000000..9a6852275
--- /dev/null
+++ b/app/policies/claims/support/payments/confirmation_policy.rb
@@ -0,0 +1,9 @@
+class Claims::Support::Payments::ConfirmationPolicy < Claims::ApplicationPolicy
+  def new?
+    true
+  end
+
+  def create?
+    Claims::Claim.where(status: %i[payment_in_progress payment_information_sent payment_information_requested]).any?
+  end
+end
diff --git a/app/queries/claims/claims_query.rb b/app/queries/claims/claims_query.rb
index df924338f..6ae7a90f3 100644
--- a/app/queries/claims/claims_query.rb
+++ b/app/queries/claims/claims_query.rb
@@ -8,6 +8,7 @@ def call
     scope = submitted_before(scope)
     scope = status_condition(scope)
     scope = academic_year_condition(scope)
+    scope = payment_condition(scope)
 
     scope.order_created_at_desc
   end
@@ -55,4 +56,10 @@ def academic_year_condition(scope)
 
     scope.where(claim_window_id: Claims::ClaimWindow.select(:id).where(academic_year_id: params[:academic_year_ids]))
   end
+
+  def payment_condition(scope)
+    return scope if params[:payment_id].blank?
+
+    scope.where(id: Claims::Payment.find_by(id: params[:payment_id]).claim_ids)
+  end
 end
diff --git a/app/services/claims/payment/create_and_deliver.rb b/app/services/claims/payment/create_and_deliver.rb
new file mode 100644
index 000000000..a91fd7cb9
--- /dev/null
+++ b/app/services/claims/payment/create_and_deliver.rb
@@ -0,0 +1,29 @@
+class Claims::Payment::CreateAndDeliver < ApplicationService
+  def initialize(current_user:)
+    @current_user = current_user
+  end
+
+  def call
+    return if submitted_claims.none?
+
+    ActiveRecord::Base.transaction do |transaction|
+      payment = Claims::Payment.create!(sent_by: current_user, claim_ids: submitted_claims.pluck(:id))
+
+      submitted_claims.find_each do |claim|
+        claim.update!(status: :payment_in_progress)
+      end
+
+      transaction.after_commit do
+        Claims::PaymentMailer.with(service: :claims).payment_created_notification(payment).deliver_later
+      end
+    end
+  end
+
+  private
+
+  attr_reader :payment_params, :current_user
+
+  def submitted_claims
+    @submitted_claims ||= Claims::Claim.submitted
+  end
+end
diff --git a/app/services/claims/payment/parse_confirmation.rb b/app/services/claims/payment/parse_confirmation.rb
new file mode 100644
index 000000000..60ee7bf5a
--- /dev/null
+++ b/app/services/claims/payment/parse_confirmation.rb
@@ -0,0 +1,25 @@
+class Claims::Payment::ParseConfirmation < ApplicationService
+  def initialize(file:)
+    @file = file
+  end
+
+  def call
+    CSV.foreach(file, headers: true) do |row|
+      next unless row["claim_status"].in? %w[paid unpaid]
+
+      claim = Claims::Claim.find_by(reference: row["claim_reference"])
+
+      next unless claim.status.in? %w[payment_in_progress payment_information_sent payment_information_requested]
+
+      if row["claim_status"] == "paid"
+        claim.update!(status: :paid)
+      elsif row["claim_status"] == "unpaid"
+        claim.update!(status: :payment_information_requested, unpaid_reason: row["claim_unpaid_reason"])
+      end
+    end
+  end
+
+  private
+
+  attr_reader :file
+end
diff --git a/app/views/claims/support/claims/_secondary_navigation.html.erb b/app/views/claims/support/claims/_secondary_navigation.html.erb
new file mode 100644
index 000000000..95c8d15c6
--- /dev/null
+++ b/app/views/claims/support/claims/_secondary_navigation.html.erb
@@ -0,0 +1,4 @@
+<%= render SecondaryNavigationComponent.new do |component| %>
+  <% component.with_navigation_item t(".claims"), claims_support_claims_path, current: local_assigns[:current] == :claims %>
+  <% component.with_navigation_item t(".payments"), claims_support_payments_path, current: local_assigns[:current] == :payments %>
+<% end %>
diff --git a/app/views/claims/support/claims/index.html.erb b/app/views/claims/support/claims/index.html.erb
index b1e3a5ea7..e8a737d76 100644
--- a/app/views/claims/support/claims/index.html.erb
+++ b/app/views/claims/support/claims/index.html.erb
@@ -1,10 +1,15 @@
 <%= render "claims/support/primary_navigation", current: :claims %>
-<%= content_for :page_title, t(".heading", count: @pagy.count) %>
+<%= content_for :page_title, t(".heading") %>
 
 <div class="govuk-width-container" data-controller="filter">
-  <h1 class="govuk-heading-l"><%= t(".heading", count: @pagy.count) %></h1>
+  <h1 class="govuk-heading-l"><%= t(".heading") %></h1>
+
+  <%= render "claims/support/claims/secondary_navigation" %>
+
+  <h2 class="govuk-heading-m"><%= t(".sub_heading") %></h2>
+
+  <%= govuk_button_link_to t(".download_csv"), download_csv_claims_support_claims_path(**request.query_parameters) %>
 
-  <%= govuk_link_to t(".download_csv"), download_csv_claims_support_claims_path(**request.query_parameters), class: "govuk-button", method: :get %>
   <div>
     <button class="govuk-button govuk-button--secondary show-filter-button" type="button" data-action="click->filter#open"><%= t("show_filter") %></button>
   </div>
@@ -51,7 +56,7 @@
       <% if @claims.any? %>
         <div class="govuk-!-margin-bottom-2">
           <% @claims.each do |claim| %>
-            <%= render Claim::CardComponent.new(claim:) %>
+            <%= render Claim::CardComponent.new(claim:, href: claims_support_claim_path(claim)) %>
           <% end %>
         </div>
           <%= render PaginationComponent.new(pagy: @pagy) %>
diff --git a/app/views/claims/support/claims/show.html.erb b/app/views/claims/support/claims/show.html.erb
index 37349aaad..65e13b945 100644
--- a/app/views/claims/support/claims/show.html.erb
+++ b/app/views/claims/support/claims/show.html.erb
@@ -1,5 +1,5 @@
 <%= render "claims/support/primary_navigation", current: :claims %>
-<% content_for(:page_title) { t(".page_title", school_name: @claim.school.name) } %>
+<% content_for(:page_title) { @claim.school.name } %>
 
 <% content_for(:before_content) do %>
   <%= govuk_back_link href: claims_support_claims_path %>
@@ -8,13 +8,15 @@
 <div class="govuk-width-container">
   <div class="govuk-grid-row">
     <div class="govuk-grid-column-two-thirds">
-      <span class="govuk-caption-l"><%= t(".page_caption", reference: @claim.reference) %></span>
-      <div class="govuk-heading-group">
-        <h1 class="govuk-heading-l"><%= t(".page_title", school_name: @claim.school.name) %></h1>
-        <span><%= render Claim::StatusTagComponent.new(claim: @claim) %></span>
-      </div>
+      <header>
+        <div class="govuk-caption-l"><%= t(".page_caption", reference: @claim.reference) %></div>
+        <h1 class="govuk-heading-l">
+          <%= @claim.school.name %>
+          <%= render Claim::StatusTagComponent.new(claim: @claim) %>
+        </h1>
+      </header>
 
-      <% if @claim.submitted? %>
+      <% if @claim.submitted_by_id? %>
         <p class="govuk-body"><%= t(".submitted_by", name: @claim.submitted_by.full_name, date: l(@claim.submitted_on, format: :long)) %></p>
       <% end %>
 
diff --git a/app/views/claims/support/payments/_new_payment.html.erb b/app/views/claims/support/payments/_new_payment.html.erb
new file mode 100644
index 000000000..e37fbf79c
--- /dev/null
+++ b/app/views/claims/support/payments/_new_payment.html.erb
@@ -0,0 +1,16 @@
+<%= content_for :page_title, t(".heading") %>
+
+<span class="govuk-caption-l"><%= t(".caption") %></span>
+<h1 class="govuk-heading-l"><%= t(".heading") %></h1>
+
+<p class="govuk-body"><%= t(".description") %></p>
+
+<%= govuk_list type: :bullet do |list| %>
+  <% t(".list").each do |item| %>
+    <%= tag.li item %>
+  <% end %>
+<% end %>
+
+<%= govuk_warning_text text: t(".disclaimer") %>
+
+<%= govuk_button_to t(".submit"), claims_support_payments_path %>
diff --git a/app/views/claims/support/payments/_no_submitted_claims.html.erb b/app/views/claims/support/payments/_no_submitted_claims.html.erb
new file mode 100644
index 000000000..bcab53598
--- /dev/null
+++ b/app/views/claims/support/payments/_no_submitted_claims.html.erb
@@ -0,0 +1,6 @@
+<%= content_for :page_title, t(".heading") %>
+
+<span class="govuk-caption-l"><%= t(".caption") %></span>
+<h1 class="govuk-heading-l"><%= t(".heading") %></h1>
+
+<p class="govuk-body"><%= t(".description") %></p>
diff --git a/app/views/claims/support/payments/claims/check_information_sent.html.erb b/app/views/claims/support/payments/claims/check_information_sent.html.erb
new file mode 100644
index 000000000..88e2a3133
--- /dev/null
+++ b/app/views/claims/support/payments/claims/check_information_sent.html.erb
@@ -0,0 +1,25 @@
+<% content_for :page_title, t(".page_title") %>
+<% render "claims/support/primary_navigation", current: :claims %>
+
+<%= content_for(:before_content) do %>
+  <%= govuk_back_link(href: claims_support_payments_claim_path(@claim)) %>
+<% end %>
+
+<div class="govuk-width-container">
+  <div class="govuk-grid-row">
+    <div class="govuk-grid-column-two-thirds">
+      <span class="govuk-caption-l"><%= t(".page_caption", reference: @claim.reference) %></span>
+      <h1 class="govuk-heading-l"><%= t(".page_title") %></h1>
+
+      <p class="govuk-body"><%= t(".description") %></p>
+
+      <%= govuk_warning_text text: t(".warning") %>
+
+      <%= govuk_button_to t(".submit"), information_sent_claims_support_payments_claim_path(@claim), method: :put %>
+
+      <p class="govuk-body">
+        <%= govuk_link_to t(".cancel"), claims_support_payments_claim_path(@claim), no_visited_state: true %>
+      </p>
+    </div>
+  </div>
+</div>
diff --git a/app/views/claims/support/payments/claims/check_reject.html.erb b/app/views/claims/support/payments/claims/check_reject.html.erb
new file mode 100644
index 000000000..88304687a
--- /dev/null
+++ b/app/views/claims/support/payments/claims/check_reject.html.erb
@@ -0,0 +1,25 @@
+<% content_for :page_title, t(".page_title") %>
+<% render "claims/support/primary_navigation", current: :claims %>
+
+<%= content_for(:before_content) do %>
+  <%= govuk_back_link(href: claims_support_payments_claim_path(@claim)) %>
+<% end %>
+
+<div class="govuk-width-container">
+  <div class="govuk-grid-row">
+    <div class="govuk-grid-column-two-thirds">
+      <span class="govuk-caption-l"><%= t(".page_caption", reference: @claim.reference) %></span>
+      <h1 class="govuk-heading-l"><%= t(".page_title") %></h1>
+
+      <p class="govuk-body"><%= t(".description") %></p>
+
+      <%= govuk_warning_text text: t(".warning") %>
+
+      <%= govuk_button_to t(".submit"), reject_claims_support_payments_claim_path(@claim), method: :put %>
+
+      <p class="govuk-body">
+        <%= govuk_link_to t(".cancel"), claims_support_payments_claim_path(@claim), no_visited_state: true %>
+      </p>
+    </div>
+  </div>
+</div>
diff --git a/app/views/claims/support/payments/claims/show.html.erb b/app/views/claims/support/payments/claims/show.html.erb
new file mode 100644
index 000000000..938b92662
--- /dev/null
+++ b/app/views/claims/support/payments/claims/show.html.erb
@@ -0,0 +1,37 @@
+<%= render "claims/support/primary_navigation", current: :claims %>
+<% content_for(:page_title) { @claim.school.name } %>
+
+<% content_for(:before_content) do %>
+  <%= govuk_back_link href: claims_support_payments_path %>
+<% end %>
+
+<div class="govuk-width-container">
+  <div class="govuk-grid-row">
+    <div class="govuk-grid-column-two-thirds">
+      <header>
+        <div class="govuk-caption-l"><%= t(".page_caption", reference: @claim.reference) %></div>
+        <h1 class="govuk-heading-l">
+          <%= @claim.school.name %>
+          <%= render Claim::StatusTagComponent.new(claim: @claim) %>
+        </h1>
+      </header>
+
+      <% if @claim.unpaid_reason.present? %>
+        <%= govuk_inset_text text: t(".unpaid_reason", reason: @claim.unpaid_reason) %>
+      <% end %>
+
+      <% if @claim.payment_information_requested? %>
+        <div class="govuk-button-group">
+          <%= govuk_button_link_to t(".actions.information_sent"), information_sent_claims_support_payments_claim_path(@claim) %>
+          <%= govuk_button_link_to t(".actions.reject"), reject_claims_support_payments_claim_path(@claim), secondary: true %>
+        </div>
+      <% end %>
+
+      <% if @claim.submitted_by_id? %>
+        <p class="govuk-body"><%= t(".submitted_by", name: @claim.submitted_by.full_name, date: l(@claim.submitted_on, format: :long)) %></p>
+      <% end %>
+
+      <%= render "claims/support/claims/details", claim: @claim %>
+    </div>
+  </div>
+</div>
diff --git a/app/views/claims/support/payments/confirmations/_new_confirmation.html.erb b/app/views/claims/support/payments/confirmations/_new_confirmation.html.erb
new file mode 100644
index 000000000..fd8a57b31
--- /dev/null
+++ b/app/views/claims/support/payments/confirmations/_new_confirmation.html.erb
@@ -0,0 +1,7 @@
+<span class="govuk-caption-l"><%= t(".caption") %></span>
+<h1 class="govuk-heading-l"><%= t(".heading") %></h1>
+
+<%= form_with url: claims_support_payments_confirmations_path do |f| %>
+  <%= f.govuk_file_field :file, label: { text: t(".label") }, accept: "text/csv" %>
+  <%= f.govuk_submit t(".submit") %>
+<% end %>
diff --git a/app/views/claims/support/payments/confirmations/_no_claims_sent_to_esfa.html.erb b/app/views/claims/support/payments/confirmations/_no_claims_sent_to_esfa.html.erb
new file mode 100644
index 000000000..bcab53598
--- /dev/null
+++ b/app/views/claims/support/payments/confirmations/_no_claims_sent_to_esfa.html.erb
@@ -0,0 +1,6 @@
+<%= content_for :page_title, t(".heading") %>
+
+<span class="govuk-caption-l"><%= t(".caption") %></span>
+<h1 class="govuk-heading-l"><%= t(".heading") %></h1>
+
+<p class="govuk-body"><%= t(".description") %></p>
diff --git a/app/views/claims/support/payments/confirmations/new.html.erb b/app/views/claims/support/payments/confirmations/new.html.erb
new file mode 100644
index 000000000..a03d20445
--- /dev/null
+++ b/app/views/claims/support/payments/confirmations/new.html.erb
@@ -0,0 +1,21 @@
+<%= render "claims/support/primary_navigation", current: :claims %>
+
+<%= content_for(:before_content) do %>
+  <%= govuk_back_link(href: claims_support_payments_path) %>
+<% end %>
+
+<div class="govuk-width-container" data-controller="filter">
+  <div class="govuk-grid-row">
+    <div class="govuk-grid-column-two-thirds">
+      <% if policy.create? %>
+        <%= render "new_confirmation" %>
+      <% else %>
+        <%= render "no_claims_sent_to_esfa" %>
+      <% end %>
+
+      <p class="govuk-body">
+        <%= govuk_link_to t(".cancel"), claims_support_payments_path %>
+      </p>
+    </div>
+  </div>
+</div>
diff --git a/app/views/claims/support/payments/index.html.erb b/app/views/claims/support/payments/index.html.erb
new file mode 100644
index 000000000..88327bcf6
--- /dev/null
+++ b/app/views/claims/support/payments/index.html.erb
@@ -0,0 +1,29 @@
+<%= render "claims/support/primary_navigation", current: :claims %>
+<%= content_for :page_title, t(".heading") %>
+
+<div class="govuk-width-container">
+  <h1 class="govuk-heading-l"><%= t(".heading") %></h1>
+
+  <%= render "claims/support/claims/secondary_navigation" %>
+
+  <h2 class="govuk-heading-m"><%= t(".sub_heading") %></h2>
+
+  <div class="govuk-button-group">
+    <%= govuk_button_link_to t(".send_to_esfa"), new_claims_support_payment_path %>
+    <%= govuk_button_link_to t(".upload_esfa_response"), new_claims_support_payments_confirmation_path, secondary: true %>
+  </div>
+
+  <% if @claims.any? %>
+    <p class="govuk-body"><strong><%= t(".results", count: @pagy.count) %></strong></p>
+
+    <div class="govuk-!-margin-bottom-2">
+      <% @claims.each do |claim| %>
+        <%= render Claim::CardComponent.new(claim:, href: claims_support_payments_claim_path(claim)) %>
+      <% end %>
+    </div>
+
+    <%= render PaginationComponent.new(pagy: @pagy) %>
+  <% else %>
+    <p class="govuk-body"><%= t(".no_claims") %></p>
+  <% end %>
+</div>
diff --git a/app/views/claims/support/payments/new.html.erb b/app/views/claims/support/payments/new.html.erb
new file mode 100644
index 000000000..e7ffc4543
--- /dev/null
+++ b/app/views/claims/support/payments/new.html.erb
@@ -0,0 +1,21 @@
+<%= render "claims/support/primary_navigation", current: :claims %>
+
+<%= content_for(:before_content) do %>
+  <%= govuk_back_link(href: claims_support_payments_path) %>
+<% end %>
+
+<div class="govuk-width-container" data-controller="filter">
+  <div class="govuk-grid-row">
+    <div class="govuk-grid-column-two-thirds">
+      <% if policy(Claims::Payment).create? %>
+        <%= render "new_payment" %>
+      <% else %>
+        <%= render "no_submitted_claims" %>
+      <% end %>
+
+      <p class="govuk-body">
+        <%= govuk_link_to t(".cancel"), claims_support_payments_path %>
+      </p>
+    </div>
+  </div>
+</div>
diff --git a/app/views/claims/support/payments/summary.html.erb b/app/views/claims/support/payments/summary.html.erb
new file mode 100644
index 000000000..ab1accdaa
--- /dev/null
+++ b/app/views/claims/support/payments/summary.html.erb
@@ -0,0 +1,43 @@
+<%= render "claims/support/primary_navigation", current: :claims %>
+<%= content_for :page_title, t(".heading") %>
+
+<%= content_for(:before_content) do %>
+  <%= govuk_back_link(href: claims_support_payments_path) %>
+<% end %>
+
+<div class="govuk-width-container" data-controller="filter">
+  <span class="govuk-caption-l"><%= t(".caption") %></span>
+  <h1 class="govuk-heading-l"><%= t(".heading") %></h1>
+
+  <%= app_table do |table| %>
+    <% table.with_head do |head| %>
+      <% head.with_row do |row| %>
+        <% row.with_cell header: true, text: "Date" %>
+        <% row.with_cell header: true, text: "Sent by" %>
+        <% row.with_cell header: true, text: "Actions" %>
+      <% end %>
+    <% end %>
+
+    <% table.with_body do |body| %>
+      <% @payments.each do |payment| %>
+        <% body.with_row do |row| %>
+          <% row.with_cell text: l(payment.created_at, format: :long) %>
+          <% row.with_cell text: payment.sent_by.full_name %>
+          <% row.with_cell text: govuk_link_to(t(".links.view_claims", count: payment.claim_ids.length), claims_support_claims_path(payment_id: payment.id)) %>
+        <% end %>
+      <% end %>
+    <% end %>
+  <% end %>
+
+  <h2 class="govuk-heading-m"><%= t(".sub_heading") %></h2>
+
+  <%= govuk_list type: :number do |list| %>
+    <% t(".steps").each do |step| %>
+      <%= tag.li step %>
+    <% end %>
+  <% end %>
+
+  <p class="govuk-body">
+    <%= govuk_link_to t(".links.all_claims"), claims_support_claims_path %>
+  </p>
+</div>
diff --git a/app/views/errors/link_expired.html.erb b/app/views/errors/link_expired.html.erb
new file mode 100644
index 000000000..e7b5ca641
--- /dev/null
+++ b/app/views/errors/link_expired.html.erb
@@ -0,0 +1,15 @@
+<%= content_for :page_title, t(".page_title") %>
+
+<div class="govuk-width-container">
+  <h1 class="govuk-heading-l">
+    <%= t(".page_title") %>
+  </h1>
+
+  <p class="govuk-body">
+    <%= t(".description") %>
+  </p>
+
+  <p class="govuk-body">
+    <%== t(".support_message", email_link: mail_to(t("#{current_service}.support_email"), t("#{current_service}.support_email_html"), class: "govuk-link")) %>
+  </p>
+</div>
diff --git a/config/analytics.yml b/config/analytics.yml
index 65dff686e..4bd834efa 100644
--- a/config/analytics.yml
+++ b/config/analytics.yml
@@ -81,6 +81,7 @@ shared:
     - reviewed
     - previous_revision_id
     - claim_window_id
+    - unpaid_reason
   :schools:
     - id
     - urn
@@ -191,3 +192,9 @@ shared:
     - term_id
     - created_at
     - updated_at
+  :payments:
+    - id
+    - sent_by_id
+    - claim_ids
+    - created_at
+    - updated_at
diff --git a/config/application.rb b/config/application.rb
index d84457ce7..3c4c2a4c9 100644
--- a/config/application.rb
+++ b/config/application.rb
@@ -55,5 +55,11 @@ class Application < Rails::Application
 
     # Store user sessions in the database
     config.session_store :active_record_store
+
+    # Configure message verifiers to generate URL-safe tokens.
+    config.before_initialize do |app|
+      app.message_verifiers.clear_rotations
+      app.message_verifiers.rotate(url_safe: true)
+    end
   end
 end
diff --git a/config/locales/en/claims/payment_mailer.yml b/config/locales/en/claims/payment_mailer.yml
new file mode 100644
index 000000000..c1ed6291d
--- /dev/null
+++ b/config/locales/en/claims/payment_mailer.yml
@@ -0,0 +1,17 @@
+en:
+  claims:
+    payment_mailer:
+      payment_created_notification:
+        subject: Claims from funding mentors service - ready for payment
+        body: |
+          Linked below is the latest CSV file from the Claim funding for mentor training service:
+
+          [%{link_to}](%{link_to})
+
+          Please review these claims and mark them as 'paid' or 'unpaid.
+
+          If the claim is 'unpaid' please use the next column to give details. These details will help our support team follow-up on questions or any further information that’s required.
+
+          Regards
+
+          %{service_name} team
diff --git a/config/locales/en/claims/support/claims.yml b/config/locales/en/claims/support/claims.yml
index 648c263d9..ab4138bd7 100644
--- a/config/locales/en/claims/support/claims.yml
+++ b/config/locales/en/claims/support/claims.yml
@@ -2,8 +2,12 @@ en:
   claims:
     support:
       claims:
+        secondary_navigation:
+          claims: All claims
+          payments: Payments
         index:
-          heading: Claims (%{count})
+          heading: Claims
+          sub_heading: All claims
           download_csv: Download CSV
           search_label: Search by claim reference
           school: School
@@ -20,13 +24,13 @@ en:
           clear: Clear search
           status: Status
         show:
-          page_caption: Claim - %{reference}
-          page_title: Claim - %{school_name}
-          status: Status
+          page_caption: Claim %{reference}
           provider: Accredited provider
-          mentor_with_index: Mentor %{index}
-          mentor: Mentor
+          unpaid_reason: "This payment was not approved because: %{reason}"
           submitted_by: Submitted by %{name} on %{date}.
+          actions:
+            information_sent_to_esfa: Information sent to ESFA
+            payment_not_approved: Payment not approved
         details:
           hour: hour
           hourly_rate: Hourly rate
diff --git a/config/locales/en/claims/support/payments.yml b/config/locales/en/claims/support/payments.yml
new file mode 100644
index 000000000..68885a4f4
--- /dev/null
+++ b/config/locales/en/claims/support/payments.yml
@@ -0,0 +1,31 @@
+en:
+  claims:
+    support:
+      payments:
+        index:
+          heading: Claims
+          sub_heading: Payments
+          results:
+            one: "%{count} claim needs processing"
+            other: "%{count} claims need processing"
+          send_to_esfa: Send claims to ESFA
+          upload_esfa_response: Upload ESFA response
+          no_claims: There are no claims waiting to be processed.
+        new:
+          cancel: Cancel
+        new_payment:
+          caption: Payments
+          heading: Send claims to ESFA
+          description: "Selecting ‘Send claims’ will:"
+          list:
+            - create a CSV containing a list of all ‘Submitted’ claims
+            - send an email to the ESFA containing a link to the generated CSV - this link expires after 7 days
+            - update the claim status from ‘Submitted’ to ‘Pending payment’
+          disclaimer: This action cannot be undone.
+          submit: Send claims
+        no_submitted_claims:
+          caption: Payments
+          heading: There are no claims to send for payment
+          description: You cannot send any claims to the ESFA because there are no claims pending payment.
+        create:
+          success: Claims sent to ESFA
diff --git a/config/locales/en/claims/support/payments/claims.yml b/config/locales/en/claims/support/payments/claims.yml
new file mode 100644
index 000000000..4a33b886c
--- /dev/null
+++ b/config/locales/en/claims/support/payments/claims.yml
@@ -0,0 +1,27 @@
+en:
+  claims:
+    support:
+      payments:
+        claims:
+          show:
+            page_caption: Payments - Claim %{reference}
+            provider: Accredited provider
+            unpaid_reason: "This payment was not approved because: %{reason}"
+            submitted_by: Submitted by %{name} on %{date}.
+            actions:
+              information_sent: Confirm information sent
+              reject: Reject claim
+          check_information_sent:
+            page_caption: Payments - Claim %{reference}
+            page_title: Are you sure you want to update the claim?
+            description: You confirm that you have sent the ESFA the information they requested so they can pay the claim.
+            warning: This action cannot be undone.
+            submit: Update claim
+            cancel: Cancel
+          check_reject:
+            page_caption: Payments - Claim %{reference}
+            page_title: Are you sure you want to reject the claim?
+            description: This will result in this claim not being paid.
+            warning: This action cannot be undone.
+            submit: Reject claim
+            cancel: Cancel
diff --git a/config/locales/en/claims/support/payments/confirmations.yml b/config/locales/en/claims/support/payments/confirmations.yml
new file mode 100644
index 000000000..5d7065eaf
--- /dev/null
+++ b/config/locales/en/claims/support/payments/confirmations.yml
@@ -0,0 +1,18 @@
+en:
+  claims:
+    support:
+      payments:
+        confirmations:
+          new:
+            cancel: Cancel
+          new_confirmation:
+            caption: Payments
+            heading: Upload response from ESFA
+            label: Upload a file
+            submit: Continue
+          no_claims_sent_to_esfa:
+            caption: Payments
+            heading: You cannot upload a response from the ESFA
+            description: You cannot upload a response from the ESFA as there are no claims pending payment.
+          create:
+            success: ESFA response uploaded
diff --git a/config/locales/en/components/claim/status_tag_component.yml b/config/locales/en/components/claim/status_tag_component.yml
index f5ae939c5..5ad216e9a 100644
--- a/config/locales/en/components/claim/status_tag_component.yml
+++ b/config/locales/en/components/claim/status_tag_component.yml
@@ -4,3 +4,8 @@ en:
       status_tag_component:
         draft: Draft
         submitted: Submitted
+        payment_in_progress: Payment in progress
+        paid: Paid
+        payment_information_requested: Information requested
+        payment_information_sent: Information sent
+        payment_not_approved: Payment not approved
diff --git a/config/locales/en/errors.yml b/config/locales/en/errors.yml
index 3cd14b169..7cc18b5d6 100644
--- a/config/locales/en/errors.yml
+++ b/config/locales/en/errors.yml
@@ -23,5 +23,7 @@ en:
         - Try again later.
         - "You’re seeing this message as you’ve tried to access this page repeatedly, please wait a few moments before trying again."
       support_message: If you have any questions, please email us at %{email_link}
-
-
+    link_expired:
+      page_title: You cannot download this file
+      description: This is because the download link has expired.
+      support_message: If you have any questions, please email us at %{email_link}
diff --git a/config/routes/claims.rb b/config/routes/claims.rb
index 299ad2bd7..3db5d152a 100644
--- a/config/routes/claims.rb
+++ b/config/routes/claims.rb
@@ -13,6 +13,12 @@
 
   resources :service_updates, path: "service-updates", only: %i[index show]
 
+  namespace :payments do
+    resources :claims, only: [] do
+      get :download, on: :collection
+    end
+  end
+
   resources :schools, only: %i[index show] do
     scope module: :schools do
       resources :claims do
@@ -64,6 +70,20 @@
       get :download_csv, on: :collection
     end
 
+    resources :payments, only: %i[index new create]
+
+    namespace :payments do
+      resources :confirmations, only: %i[new create]
+      resources :claims, only: %i[show] do
+        member do
+          get :check_information_sent, path: "information-sent"
+          put :information_sent, path: "information-sent"
+          get :check_reject, path: "reject"
+          put :reject
+        end
+      end
+    end
+
     resources :support_users, path: "support-users" do
       get :check, on: :collection
       get :remove, on: :member
diff --git a/db/migrate/20240910124347_create_payments.rb b/db/migrate/20240910124347_create_payments.rb
new file mode 100644
index 000000000..33fb2d16c
--- /dev/null
+++ b/db/migrate/20240910124347_create_payments.rb
@@ -0,0 +1,10 @@
+class CreatePayments < ActiveRecord::Migration[7.1]
+  def change
+    create_table :payments, id: :uuid do |t|
+      t.references :sent_by, null: false, foreign_key: { to_table: :users }, type: :uuid
+      t.string :claim_ids, array: true, default: []
+
+      t.timestamps
+    end
+  end
+end
diff --git a/db/migrate/20240918151025_add_paid_and_payment_information_requested_to_claim_status.rb b/db/migrate/20240918151025_add_paid_and_payment_information_requested_to_claim_status.rb
new file mode 100644
index 000000000..3529f1d1b
--- /dev/null
+++ b/db/migrate/20240918151025_add_paid_and_payment_information_requested_to_claim_status.rb
@@ -0,0 +1,6 @@
+class AddPaidAndPaymentInformationRequestedToClaimStatus < ActiveRecord::Migration[7.2]
+  def change
+    add_enum_value :claim_status, "paid"
+    add_enum_value :claim_status, "payment_information_requested"
+  end
+end
diff --git a/db/migrate/20240918154306_add_payment_information_sent_and_payment_not_approved_claim_statuses.rb b/db/migrate/20240918154306_add_payment_information_sent_and_payment_not_approved_claim_statuses.rb
new file mode 100644
index 000000000..7ca7780e2
--- /dev/null
+++ b/db/migrate/20240918154306_add_payment_information_sent_and_payment_not_approved_claim_statuses.rb
@@ -0,0 +1,6 @@
+class AddPaymentInformationSentAndPaymentNotApprovedClaimStatuses < ActiveRecord::Migration[7.2]
+  def change
+    add_enum_value :claim_status, "payment_information_sent"
+    add_enum_value :claim_status, "payment_not_approved"
+  end
+end
diff --git a/db/migrate/20240919150611_add_unpaid_reason_to_claims.rb b/db/migrate/20240919150611_add_unpaid_reason_to_claims.rb
new file mode 100644
index 000000000..0d3bce01d
--- /dev/null
+++ b/db/migrate/20240919150611_add_unpaid_reason_to_claims.rb
@@ -0,0 +1,5 @@
+class AddUnpaidReasonToClaims < ActiveRecord::Migration[7.2]
+  def change
+    add_column :claims, :unpaid_reason, :string
+  end
+end
diff --git a/db/schema.rb b/db/schema.rb
index c3eb7d020..22616024c 100644
--- a/db/schema.rb
+++ b/db/schema.rb
@@ -17,7 +17,7 @@
 
   # Custom types defined in this database.
   # Note that some types may not work with other database engines. Be careful if changing database.
-  create_enum "claim_status", ["internal_draft", "draft", "submitted", "payment_in_progress"]
+  create_enum "claim_status", ["internal_draft", "draft", "submitted", "payment_in_progress", "paid", "payment_information_requested", "payment_information_sent", "payment_not_approved"]
   create_enum "mentor_training_type", ["refresher", "initial"]
   create_enum "placement_status", ["draft", "published"]
   create_enum "placement_year_group", ["year_1", "year_2", "year_3", "year_4", "year_5", "year_6"]
@@ -81,6 +81,7 @@
     t.uuid "previous_revision_id"
     t.boolean "reviewed", default: false
     t.uuid "claim_window_id"
+    t.string "unpaid_reason"
     t.index ["claim_window_id"], name: "index_claims_on_claim_window_id"
     t.index ["created_by_type", "created_by_id"], name: "index_claims_on_created_by"
     t.index ["previous_revision_id"], name: "index_claims_on_previous_revision_id"
@@ -231,6 +232,14 @@
     t.index ["school_id"], name: "index_partnerships_on_school_id"
   end
 
+  create_table "payments", id: :uuid, default: -> { "gen_random_uuid()" }, force: :cascade do |t|
+    t.uuid "sent_by_id", null: false
+    t.string "claim_ids", default: [], array: true
+    t.datetime "created_at", null: false
+    t.datetime "updated_at", null: false
+    t.index ["sent_by_id"], name: "index_payments_on_sent_by_id"
+  end
+
   create_table "pg_search_documents", force: :cascade do |t|
     t.text "content"
     t.text "organisation_type"
@@ -457,6 +466,7 @@
   add_foreign_key "mentor_trainings", "providers"
   add_foreign_key "partnerships", "providers"
   add_foreign_key "partnerships", "schools"
+  add_foreign_key "payments", "users", column: "sent_by_id"
   add_foreign_key "placement_additional_subjects", "placements"
   add_foreign_key "placement_additional_subjects", "subjects"
   add_foreign_key "placement_mentor_joins", "mentors"
diff --git a/spec/factories/claims.rb b/spec/factories/claims.rb
index f86ba87be..850eb5b52 100644
--- a/spec/factories/claims.rb
+++ b/spec/factories/claims.rb
@@ -9,6 +9,7 @@
 #  status               :enum
 #  submitted_at         :datetime
 #  submitted_by_type    :string
+#  unpaid_reason        :string
 #  created_at           :datetime         not null
 #  updated_at           :datetime         not null
 #  claim_window_id      :uuid
diff --git a/spec/factories/claims/payments.rb b/spec/factories/claims/payments.rb
new file mode 100644
index 000000000..9a3a9d21e
--- /dev/null
+++ b/spec/factories/claims/payments.rb
@@ -0,0 +1,23 @@
+# == Schema Information
+#
+# Table name: payments
+#
+#  id         :uuid             not null, primary key
+#  claim_ids  :string           default([]), is an Array
+#  created_at :datetime         not null
+#  updated_at :datetime         not null
+#  sent_by_id :uuid             not null
+#
+# Indexes
+#
+#  index_payments_on_sent_by_id  (sent_by_id)
+#
+# Foreign Keys
+#
+#  fk_rails_...  (sent_by_id => users.id)
+#
+FactoryBot.define do
+  factory :claims_payment, class: "Claims::Payment" do
+    association :sent_by, factory: :claims_support_user
+  end
+end
diff --git a/spec/helpers/claims/claim_helper_spec.rb b/spec/helpers/claims/claim_helper_spec.rb
index 83cd7f1df..510cf1892 100644
--- a/spec/helpers/claims/claim_helper_spec.rb
+++ b/spec/helpers/claims/claim_helper_spec.rb
@@ -3,7 +3,7 @@
 RSpec.describe Claims::ClaimHelper do
   describe "#claim_statuses_for_selection" do
     it "returns an array of claims statuses, except draft statuses" do
-      expect(claim_statuses_for_selection).to contain_exactly("submitted", "payment_in_progress")
+      expect(claim_statuses_for_selection).to contain_exactly("paid", "payment_not_approved", "payment_information_sent", "payment_information_requested", "payment_in_progress", "submitted")
     end
   end
 end
diff --git a/spec/mailers/previews/claims/payment_mailer_preview.rb b/spec/mailers/previews/claims/payment_mailer_preview.rb
new file mode 100644
index 000000000..a42e52cbb
--- /dev/null
+++ b/spec/mailers/previews/claims/payment_mailer_preview.rb
@@ -0,0 +1,5 @@
+class Claims::PaymentMailerPreview < ActionMailer::Preview
+  def payment_created_notification
+    Claims::PaymentMailer.with(service: :claims).payment_created_notification(Claims::Payment.first)
+  end
+end
diff --git a/spec/models/claims/claim_spec.rb b/spec/models/claims/claim_spec.rb
index 9811f4f06..2c68fe119 100644
--- a/spec/models/claims/claim_spec.rb
+++ b/spec/models/claims/claim_spec.rb
@@ -9,6 +9,7 @@
 #  status               :enum
 #  submitted_at         :datetime
 #  submitted_by_type    :string
+#  unpaid_reason        :string
 #  created_at           :datetime         not null
 #  updated_at           :datetime         not null
 #  claim_window_id      :uuid
@@ -96,6 +97,10 @@
           draft: "draft",
           submitted: "submitted",
           payment_in_progress: "payment_in_progress",
+          paid: "paid",
+          payment_information_requested: "payment_information_requested",
+          payment_information_sent: "payment_information_sent",
+          payment_not_approved: "payment_not_approved",
         )
         .backed_by_column_of_type(:enum)
     end
diff --git a/spec/models/claims/payment_spec.rb b/spec/models/claims/payment_spec.rb
new file mode 100644
index 000000000..31d5dfdf6
--- /dev/null
+++ b/spec/models/claims/payment_spec.rb
@@ -0,0 +1,25 @@
+# == Schema Information
+#
+# Table name: payments
+#
+#  id         :uuid             not null, primary key
+#  claim_ids  :string           default([]), is an Array
+#  created_at :datetime         not null
+#  updated_at :datetime         not null
+#  sent_by_id :uuid             not null
+#
+# Indexes
+#
+#  index_payments_on_sent_by_id  (sent_by_id)
+#
+# Foreign Keys
+#
+#  fk_rails_...  (sent_by_id => users.id)
+#
+require "rails_helper"
+
+RSpec.describe Claims::Payment, type: :model do
+  context "with associations" do
+    it { is_expected.to belong_to(:sent_by).class_name("Claims::SupportUser") }
+  end
+end
diff --git a/spec/services/claims/payment/create_and_deliver_spec.rb b/spec/services/claims/payment/create_and_deliver_spec.rb
new file mode 100644
index 000000000..7506facf2
--- /dev/null
+++ b/spec/services/claims/payment/create_and_deliver_spec.rb
@@ -0,0 +1,23 @@
+require "rails_helper"
+
+describe Claims::Payment::CreateAndDeliver do
+  describe "#call" do
+    let(:current_user) { create(:claims_support_user) }
+
+    context "when there are no submitted claims" do
+      it "does not create a payment" do
+        expect { described_class.call(current_user:) }.not_to change(Claims::Payment, :count)
+      end
+    end
+
+    context "when there are submitted claims" do
+      let!(:submitted_claims) { create_list(:claim, 3, :submitted) }
+
+      it "creates a payment" do
+        expect { described_class.call(current_user:) }.to change(Claims::Payment, :count)
+          .and change { submitted_claims.map(&:reload).map(&:status).uniq }.to(%w[sent_to_esfa])
+          .and enqueue_mail(Claims::PaymentMailer, :payment_created_notification)
+      end
+    end
+  end
+end
diff --git a/spec/support/capybara.rb b/spec/support/capybara.rb
index be0ac861f..271f94ecf 100644
--- a/spec/support/capybara.rb
+++ b/spec/support/capybara.rb
@@ -17,6 +17,9 @@
     opts.add_argument("--window-size=1400,1400")
   end
 
+  # options.add_preference(:download, prompt_for_download: false, default_directory: "tmp/downloads")
+  # options.add_preference(:browser, set_download_behavior: { behavior: "allow" })
+
   Capybara::Selenium::Driver.new(app, browser: :chrome, options:)
 end
 
diff --git a/spec/system/claims/payments/download_claims_spec.rb b/spec/system/claims/payments/download_claims_spec.rb
new file mode 100644
index 000000000..50e5bf045
--- /dev/null
+++ b/spec/system/claims/payments/download_claims_spec.rb
@@ -0,0 +1,64 @@
+require "rails_helper"
+
+RSpec.describe "Download claims", freeze: "27 September 2024 13:00", service: :claims, type: :system do
+  let(:submitted_claims) { create_list(:claim, 3, :submitted) }
+
+  scenario "User visits download link" do
+    token = given_there_is_a_payment_with_claims
+    when_i_visit_the_payment_claims_download_link(token)
+    then_i_download_a_csv_of_claims
+  end
+
+  scenario "User visits download link with invalid token" do
+    when_i_visit_the_payment_claims_download_link("invalid-token")
+    then_i_am_see_an_error_page
+  end
+
+  scenario "User visits download link with an expired token" do
+    token = given_there_is_a_payment_with_claims(expires_at: 1.day.ago)
+    when_i_visit_the_payment_claims_download_link(token)
+    then_i_am_see_an_error_page
+  end
+
+  private
+
+  def given_there_is_a_payment_with_claims(expires_at: 30.days.from_now)
+    payment = create(:claims_payment, claim_ids: submitted_claims.pluck(:id))
+
+    Rails.application.message_verifier(:payment).generate(payment.id, expires_at:)
+  end
+
+  def when_i_visit_the_payment_claims_download_link(token)
+    visit "/payments/claims/download?token=#{token}"
+  end
+
+  def then_i_download_a_csv_of_claims
+    expect(response_headers["Content-Type"]).to eq("text/csv")
+    expect(response_headers["Content-Disposition"]).to eq("attachment; filename=\"claims-2024-09-27.csv\"; filename*=UTF-8''claims-2024-09-27.csv")
+
+    submitted_claims_csv = submitted_claims.map do |claim|
+      [
+        claim.reference,
+        claim.school.urn,
+        claim.school.name,
+        claim.school.local_authority_name,
+        claim.amount,
+        claim.school.type_of_establishment,
+        claim.school.group,
+        claim.submitted_at.iso8601,
+        claim.status,
+      ].join(",")
+    end
+
+    expect(page.body).to eq(<<~CSV)
+      claim_reference,school_urn,school_name,school_local_authority,claim_amount,school_type_of_establishment,school_group,claim_submission_date,claim_status,claim_unpaid_reason
+      #{submitted_claims_csv.join("\n")}
+    CSV
+  end
+
+  def then_i_am_see_an_error_page
+    expect(page).to have_css("h1", text: "You cannot download this file")
+    expect(page).to have_content("This is because the download link has expired.")
+    expect(page).to have_content("If you have any questions, please email us at ittmentor.funding@education.gov.uk")
+  end
+end
diff --git a/spec/system/claims/support/payments/create_a_payment_spec.rb b/spec/system/claims/support/payments/create_a_payment_spec.rb
new file mode 100644
index 000000000..8e8fd459d
--- /dev/null
+++ b/spec/system/claims/support/payments/create_a_payment_spec.rb
@@ -0,0 +1,64 @@
+require "rails_helper"
+
+RSpec.describe "Create a new payment", service: :claims, type: :system do
+  context "when there are no submitted claims" do
+    scenario "User cannot create a new payment" do
+      given_i_sign_in
+      when_i_attempt_to_send_claims_to_esfa
+      then_i_should_see_an_error_page
+    end
+  end
+
+  context "when there are submitted claims", freeze: "26 September 2024 13:11" do
+    before do
+      create_list(:claim, 3, :submitted)\
+    end
+
+    scenario "User creates a new payment" do
+      given_i_sign_in
+      when_i_attempt_to_send_claims_to_esfa
+      then_i_should_see_a_confirmation_page
+
+      when_i_confirm_sending_claims_to_esfa
+      then_i_see_a_success_message
+    end
+  end
+
+  private
+
+  def given_i_sign_in
+    user_exists_in_dfe_sign_in(user: create(:claims_support_user, first_name: "Colin", last_name: "Chapman"))
+    visit sign_in_path
+    click_on "Sign in using DfE Sign In"
+  end
+
+  def when_i_attempt_to_send_claims_to_esfa
+    click_on "Claims"
+    click_on "Payments"
+    click_on "Send claims to ESFA"
+  end
+
+  def then_i_should_see_an_error_page
+    expect(page).to have_css("h1", text: "There are no claims to send for payment")
+    expect(page).to have_content("You cannot send any claims to the ESFA because there are no claims pending payment.")
+  end
+
+  def then_i_should_see_a_confirmation_page
+    expect(page).to have_css("h1", text: "Send claims to ESFA")
+
+    expect(page).to have_content("Selecting ‘Send claims’ will:")
+    expect(page).to have_content("create a CSV containing a list of all ‘Submitted’ claims")
+    expect(page).to have_content("send an email to the ESFA containing a link to the generated CSV - this link expires after 7 days")
+    expect(page).to have_content("update the claim status from ‘Submitted’ to ‘Pending payment’")
+
+    expect(page).to have_content("This action cannot be undone.")
+  end
+
+  def when_i_confirm_sending_claims_to_esfa
+    click_on "Send claims"
+  end
+
+  def then_i_see_a_success_message
+    expect(page).to have_css("h3", text: "Claims sent to ESFA")
+  end
+end
diff --git a/spec/system/claims/support/payments/view_payments_tab_spec.rb b/spec/system/claims/support/payments/view_payments_tab_spec.rb
new file mode 100644
index 000000000..b5d331eb3
--- /dev/null
+++ b/spec/system/claims/support/payments/view_payments_tab_spec.rb
@@ -0,0 +1,30 @@
+require "rails_helper"
+
+RSpec.describe "View claims payments tab", service: :claims, type: :system do
+  scenario "User views the payments tab" do
+    given_i_sign_in
+    when_i_visit_the_claims_payments_tab
+    then_i_should_see_the_payment_actions
+  end
+
+  private
+
+  def given_i_sign_in
+    user_exists_in_dfe_sign_in(user: create(:claims_support_user))
+    visit sign_in_path
+    click_on "Sign in using DfE Sign In"
+  end
+
+  def when_i_visit_the_claims_payments_tab
+    click_on "Claims"
+    click_on "Payments"
+  end
+
+  def then_i_should_see_the_payment_actions
+    expect(page).to have_css("h1", text: "Claims")
+    expect(page).to have_css("h2", text: "Payments")
+
+    expect(page).to have_link("Send claims to ESFA", href: new_claims_support_payment_path)
+    expect(page).to have_link("Upload ESFA response", href: new_claims_support_payments_confirmation_path)
+  end
+end