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Integrated graphics driver does not load (Windows 11) #1236

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mkopec opened this issue Feb 11, 2025 · 3 comments
Open

Integrated graphics driver does not load (Windows 11) #1236

mkopec opened this issue Feb 11, 2025 · 3 comments
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bug Something isn't working firmware novacustom_v54_mtl NovaCustom V54 Series novacustom_v56_mtl NovaCustom V56 Series

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@mkopec
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mkopec commented Feb 11, 2025

Component

Dasharo firmware

Device

NovaCustom V54 14th Gen, NovaCustom V56 14th Gen

Dasharo version

35191205b0a3a6b1c19b85c1c0f6318abf7c5541

Dasharo Tools Suite version

No response

Test case ID

No response

Brief summary

Quoting @wessel-novacustom from #1216 (comment) :

Windows shows a non-working device in device manager and the screen goes black when reinstalling the updated graphics driver via Windows Updates.

How reproducible

Unknown

How to reproduce

  • Boot to Windows 11
  • Install all drivers in WU

Expected behavior

Integrated graphics work

Actual behavior

Integrated graphics stop working

Screenshots

No response

Additional context

Does not reproduce on the V540TU unit I've tested with, possibly depends on model (different GPU device ID?)
Possible regression from v0.9.0

Solutions you've tried

No response

@matmacieje
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matmacieje commented Feb 14, 2025

Issue reproduced positively on V560TU, display driver version update from 32.0.101.6129 to 32.0.101.6078, Windows Update display driver change to 6078 triggered only after EC ROM update. After power cycle, machine is usable again, with driver version 32.0.101.6078. I didn't saw "not working properly" device status of display adaptor at any point.

@mkopec
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mkopec commented Feb 17, 2025

Windows Update display driver change to 6078 triggered only after EC ROM update

Weird, I don't think EC FW should impact this in any way

I didn't saw "not working properly" device status of display adaptor at any point.

So not entirely reproduced as described in the issue, if I understand correctly? @wessel-novacustom do you have any more info on the device manager error?

@mkopec mkopec added needs testing Issue needs testing and removed needs review labels Feb 17, 2025
@matmacieje
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So not entirely reproduced as described in the issue, if I understand correctly?

Correct.

@BeataZdunczyk BeataZdunczyk removed the needs testing Issue needs testing label Feb 21, 2025
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Labels
bug Something isn't working firmware novacustom_v54_mtl NovaCustom V54 Series novacustom_v56_mtl NovaCustom V56 Series
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