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[512790] Autotask Desktop Notifications Display Ticket Number rather than Ticket ID #719

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Aycorn opened this issue May 2, 2023 · 0 comments
Open

[512790] Autotask Desktop Notifications Display Ticket Number rather than Ticket ID #719

Aycorn opened this issue May 2, 2023 · 0 comments

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@Aycorn
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Aycorn commented May 2, 2023

The current Ticket ID isn’t the client facing id/number recommended by Autotask, the service team will always ask for the Ticket Number.

Feature request to update desktop notifications for Autotask from Ticket ID to Ticket Number:

OLD: Note added to ticket 8489
NEW: Note added to ticket #T20230320.0001

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@Aycorn Aycorn changed the title Autotask Desktop Notifications Display Ticket Number rather than Ticket ID [512790] Autotask Desktop Notifications Display Ticket Number rather than Ticket ID May 2, 2023
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@Aycorn