[$250] An error occurred while loading more messaged appear when opening a report

[m-natarajan]

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Version Number:
Reproducible in staging?: need reproduction
Reproducible in production?: need reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @flodnv
Slack conversation (hyperlinked to channel name): Expensiry - Migrate

Action Performed:

1. Have a previously paid report migrated
2. Open the report in NewDot

Expected Result:

Report opens with no issues

Actual Result:

An error occurred while loading more messages. -- I don't think there's any more to load. licking on Try again results in the same.

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence


View all open jobs on GitHub

Upwork Automation - Do Not Edit

• Upwork Job URL: https://www.upwork.com/jobs/~021863637943435459036
• Upwork Job ID: 1863637943435459036
• Last Price Increase: 2024-12-02

Issue Owner

Current Issue Owner: @Ollyws

[melvin-bot]

Triggered auto assignment to @trjExpensify (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[MelvinBot]

This has been labelled "Needs Reproduction". Follow the steps here: https://stackoverflowteams.com/c/expensify/questions/16989

[melvin-bot]

@trjExpensify Uh oh! This issue is overdue by 2 days. Don't forget to update your issues!

[trjExpensify]

I can't repro this with my migrated reports. Asking here about next steps.

[trjExpensify]

From @puneetlath:

I think we should have a C+ or a Expert Contributor work with Flo to figure out what about the onyx state of that report is causing that error. Then from there, we can figure out whether that's a problem with the data the migration is setting, or something else

Going to add External to get a C+ assigned to help.

[melvin-bot]

Job added to Upwork: https://www.upwork.com/jobs/~021863637943435459036

[melvin-bot]

Triggered auto assignment to Contributor-plus team member for initial proposal review - @Ollyws (External)

[trjExpensify]

What are the next steps here? @Ollyws, do you need @flodnv to provide you the onyx data of this report?

[Ollyws]

Yeah I can't reproduce this on my end, I'm assuming it is specific to that report so the onyx data would be helpful.

[flodnv]

Sorry, can you please remind me how to get that for a report that does not show up in the LHN ?

[puneetlath]

Do we have the reportID? If so, you can get it by turning on debug mode in the Troubleshoot settings, navigating to the report via URL, opening the debug page and sharing the JSON data.

Also, let's move this convo to Slack so that we can collaborate in realtime to get this figured out.

[trjExpensify]

Also, let's move this convo to Slack so that we can collaborate in realtime to get this figured out.

We can use this one.

[flodnv]

Posted here: https://expensify.slack.com/archives/C02NK2DQWUX/p1733759043927369?thread_ts=1733161034.736509&cid=C02NK2DQWUX

[melvin-bot]

@Ollyws, @trjExpensify Huh... This is 4 days overdue. Who can take care of this?

[trjExpensify]

Appreciate it!

[hannojg]

Hey, we were discussing this internally and concluded that we are missing the context to understand whats going on 😅 do you think its possible to add us to the chat group?

[melvin-bot]

This issue has not been updated in over 14 days. @Ollyws, @trjExpensify eroding to Weekly issue.

[chrispader]

I think @chrispader is super familiar with that part of the code! Will also ping Janic internally, as he has worked with that as well and maybe it makes more sense to him than to me right now!

Tbh, i'm not that familiar with the code and haven't really worked with it yet.

I can still look into this issue if you want me to, but i think @janicduplessis has more context on this part of the app already

[trjExpensify]

Hey, we were discussing this internally and concluded that we are missing the context to understand whats going on 😅 do you think its possible to add us to the chat group?

We can take it elsewhere. @Ollyws could you provide a summary in the open-source channel and tag Hanno, Chris, and Janic? Thanks!

[Ollyws]

Summary here https://expensify.slack.com/archives/C01GTK53T8Q/p1735906494802529

[trjExpensify]

We observed another instance of this here today. Surfacing it in the thread.

[trjExpensify]

@hannojg who from Margelo should we assign this issue to for tracking?

[hannojg]

Feel free to assign this to me! Either I will work on this coming week, or I will find someone who has time! (if its assigned to me I won't forget about it 😄 )

[trjExpensify]

Done!

[trjExpensify]

@hannojg any luck?

[trjExpensify]

👋 S'me again! What's the latest here, @hannojg?

[janicduplessis]

@trjExpensify @hannojg is OOO until next week (Feb 17)

[trjExpensify]

I see. Was someone else at Margelo earmarked for this issue in his absence?

[melvin-bot]

This issue has not been updated in over 15 days. @Ollyws, @trjExpensify, @hannojg eroding to Monthly issue.

P.S. Is everyone reading this sure this is really a near-term priority? Be brave: if you disagree, go ahead and close it out. If someone disagrees, they'll reopen it, and if they don't: one less thing to do!

[chrispader]

i can take a look at this issue tmrw!