Expense details are missing from the one-expense report view in NewDot (previously #55576)

[mallenexpensify]

If you haven’t already, check out our contributing guidelines for onboarding and email [email protected] to request to join our Slack channel!

---

Version Number:
Reproducible in staging?: needs reproduction
Reproducible in production?: needs reproduction
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @jamesdeanexpensify
Slack conversation (hyperlinked to channel name): migrate

Action Performed:

1. Create a report with one expense with submit only policy
2. Verify the expense appears in OldDot in the report
3. Open the same report in NewDot

Expected Result:

Expense details should appear inside the report

Actual Result:

Expense details are missing

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Please check the [OP](https://expensify.slack.com/archives/C07NMDKEFMH/p1737490049638309) in slack for the screenshots

View all open jobs on GitHub

Background:

• This is an affected user, see Slack thread below for the email address.
• Found while doing a full story - discussed in the Slack chat - https://expensify.slack.com/archives/C07NMDKEFMH/p1737756372468499?thread_ts=1737490049.638309&cid=C07NMDKEFMH

[melvin-bot]

Current assignee @Christinadobrzyn is eligible for the Bug assigner, not assigning anyone new.

[mallenexpensify]

Posts From @Christinadobrzyn that were deleted in previous issue

I am not able to reproduce this - I am doing the following steps

• Create an account at www.expensify.com
• Create a Collect workspace > set the workspace to Submit & Close
• Create an expense in Expensify Classic
• Verify the expense is added to a report and the report is Submitted and Closed
• Click on the Report > click on Take me there to be redirected to New Expensify
• Verify the expense details are showing in New Expensify

2025-01-22_18-05-20.mp4

I am not able to reproduce this - I am doing the following steps

• Create an account at www.expensify.com
• Create a Collect workspace > set the workspace to Submit & Close
• Create an expense in Expensify Classic
• Verify the expense is added to a report and the report is Submitted and Closed
• Click on the Report > click on Take me there to be redirected to New Expensify
• Verify the expense details are showing in New Expensify

2025-01-22_18-05-20.mp4

Asking for help on the root of the issue so I can try to reproduce - https://expensify.slack.com/archives/C07NMDKEFMH/p1737657363560489?thread_ts=1737490049.638309&cid=C07NMDKEFMH

I tested these several different ways and can't reproduce it. If this is one customer issue, I think we need to report it as a bug on their account. Getting more information from James in the Slack chat expensify.slack.com/archives/C07NMDKEFMH/p1737657363560489?thread_ts=1737490049.638309&cid=C07NMDKEFMH

Christinadobrzyn
Christinadobrzyn commented 3 weeks ago
Christinadobrzyn
(Christina Dobrzynski)
3 weeks ago · edited by Christinadobrzyn
Member
Okay, I can't quite reproduce this but I think it relates to these expenses being personal card expenses. The expenses aren't syncing from Classic to NewExpensify.

Here are the steps I did to test this:

Prerequisites:

Create a Collect workspace in Expensify Classic
Go to Members page of the workspace > click Submit and Close
Connect a personal credit card at Settings > Accounts > Card Import
Steps to reproduce:

Verify you see the imported personal card expense on the OldDot Expenses page
Click Try New Expensify in the left hand column in OldDot
Click on the Reports page in NewDot
Click View for one of the imported company card expenses
Verify the "humm... It's not here, You don't have access to this chat" is showing

Thanks @muttmuure - this is visible in Supportal ND - the reports aren't loading. posted in Slack - https://expensify.slack.com/archives/C05LX9D6E07/p1738775899692139

onyx-state.txt

[mallenexpensify]

Posted in #expert-contributors
https://expensify.slack.com/archives/C08CZDJFJ77/p1739578444852969

[Christinadobrzyn]

Thanks @mallenexpensify!