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In the scenario where a company uses anglo-saxon accounting, if you receive products from a customer and don't expect to refund the customer but send a replacement unit you still need to create a debit entry on the Stock Interim (Delivered) account. In order to do this the best approach is to create a customer refund from the RMA, but set as free of charge (price unit = 0). The refund will be 0, but the Stock Interim (Delivered) account will be posted anyways.
The text was updated successfully, but these errors were encountered:
In the scenario where a company uses anglo-saxon accounting, if you receive products from a customer and don't expect to refund the customer but send a replacement unit you still need to create a debit entry on the Stock Interim (Delivered) account. In order to do this the best approach is to create a customer refund from the RMA, but set as free of charge (price unit = 0). The refund will be 0, but the Stock Interim (Delivered) account will be posted anyways.
The text was updated successfully, but these errors were encountered: