.procmailrc.dist

# --
# .procmailrc - procmailrc of the OTRS user
# Copyright (C) 2001-2012 OTRS AG, http://otrs.org/
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --

#SYS_HOME=/opt/otrs/
SYS_HOME=$HOME

SHELL=/bin/sh
PATH=/bin:/usr/bin:/usr/local/bin
MONTHFOLDER=`date +%Y-%m`
YEARFOLDER=`date +%Y`
LOGFILE=$SYS_HOME/var/log/procmail-$MONTHFOLDER.log
VERBOSE=on


# Remove all X-OTRS Header (allow this only for trusted email)
# e. g. from *@example.com

:0 fhw :
* !^From.*@example.com
| grep -vi '^X-OTRS-'

# or just no emails with "X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r" header!
#:0 fhw :
#* !^X-OTRS-Ident: ahfiw2Fw32r230dddl2foeo3r
#| grep -vi '^X-OTRS-'



# Examples for queue presorting.

:0 fhw :
* TO:.*@example.com
| formail -I "X-OTRS-Queue: example"

:0 fhw :
* ^List-Id:.*OpenAntiVirus
| formail -I "X-OTRS-Queue: OpenAntiVirus"


# Example for add free form key and value (max 3).

:0 fhw :
* TO:.*@example.com
| formail -I "X-OTRS-ArticleKey1: Test" |  formail -I "X-OTRS-ArticleValue1: True!"


# Example for assigning the "email domain as customer ID" automaticaly.

#:0hc
#CUSTOMERID=|formail -X "From:"|perl -e '$i=<STDIN>; $i=~s/^From: //;$i=~s/\(.*?\)//;$i=~s/<(.*?)>/$1/;$i=~s/ //g;$i=~s/.*@(.*)/$1/;print $i'
#
#:0 fhw :
#| formail -I "X-OTRS-CustomerNo: $CUSTOMERID"


# Backup of all incoming emails.
# It's always better to have a backup of all incoming emails!

#:0 c :
#$SYS_HOME/var/INBOX.Backup.$MONTHFOLDER


# Pipe all email into the PostMaster process.

:0 :
| $SYS_HOME/bin/otrs.PostMaster.pl


# spool all the rest (which the otrs.PostMaster.pl can't process!)
# If the database is down or the otrs.PostMaster.pl exit was not '0'!

:0 :
$SYS_HOME/var/spool/.


# end of .procmailrc