Crash sometimes when switching users

[MatiP911]

Im using pixel 8. Sometimes when i want to switch users from main to some other one, im stuck on this circle screen with user logo and cannot do anything but reboot with power button.

type: crash

SystemUptimeMs: 36372527
Process: system_server
Timestamp: 2025-01-10 15:46:28.944+0100
Build: google/akita/akita:15/AP4A.250105.002/2025010700:user/release-keys
Crash-Handler: com.android.internal.os.RuntimeInit$KillApplicationHandler
Loading-Progress: 1.0
Dropped-Count: 0

java.lang.RuntimeException: Keyguard is not shown in 20 seconds
	at com.android.server.am.UserController$Injector.lockDeviceNowAndWaitForKeyguardShown(UserController.java:4168)
	at com.android.server.am.UserController.startUserInternal(UserController.java:1993)
	at com.android.server.am.UserController.startUserNoChecks(UserController.java:1834)
	at com.android.server.am.UserController.startUser(UserController.java:1788)
	at com.android.server.am.UserController.startUser(UserController.java:1747)
	at com.android.server.am.UserController.startUserInForeground(UserController.java:2106)
	at com.android.server.am.UserController.handleMessage(UserController.java:3523)
	at android.os.Handler.dispatchMessage(Handler.java:105)
	at android.os.Looper.loopOnce(Looper.java:232)
	at android.os.Looper.loop(Looper.java:317)
	at android.os.HandlerThread.run(HandlerThread.java:85)
	at com.android.server.ServiceThread.run(ServiceThread.java:46)

[thestinger]

This was previously filed as #3208 and #3644 but it appeared to be fixed so they were closed.

[f5n]

I have a similar issue on a Pixel 7a since yesterday - when I want to use my secondary profile the system crashes (every time - reproducable) after a few seconds. Afterwards on the "owner" profile i get this crashlog

type:crash
flags: dev options enabled

SystemUptimeMs: 88940
Process: system_server
Timestamp: 2025-01-11 10:44:04.717+0100
Build: google/lynx/lynx:15/AP4A.250105.002/2025010700:user/release-keys
Crash-Handler: com.android.internal.os.RuntimeInit$KillApplicationHandler
Loading-Progress: 1.0
Dropped-Count: 0

java.lang.OutOfMemoryError: Failed to allocate a 32 byte allocation with 349264 free bytes and 341KB until OOM, target footprint 536870912, growth limit 536870912; giving up on allocation because <1% of heap free after GC.
	at android.util.ArrayMap.allocArrays(ArrayMap.java:278)
	at android.util.ArrayMap.put(ArrayMap.java:603)
	at android.os.BaseBundle.putString(BaseBundle.java:921)
	at com.android.server.usage.IntervalStats.deobfuscateEvents(IntervalStats.java:593)
	at com.android.server.usage.IntervalStats.deobfuscateData(IntervalStats.java:615)
	at com.android.server.usage.UsageStatsDatabase.readLocked(UsageStatsDatabase.java:1176)
	at com.android.server.usage.UsageStatsDatabase.readLocked(UsageStatsDatabase.java:1126)
	at com.android.server.usage.UsageStatsDatabase.readLocked(UsageStatsDatabase.java:1108)
	at com.android.server.usage.UsageStatsDatabase.getLatestUsageStats(UsageStatsDatabase.java:762)
	at com.android.server.usage.UserUsageStatsService.loadActiveStats(UserUsageStatsService.java:923)
	at com.android.server.usage.UserUsageStatsService.rolloverStats(UserUsageStatsService.java:874)
	at com.android.server.usage.UserUsageStatsService.reportEvent(UserUsageStatsService.java:317)
	at com.android.server.usage.UsageStatsService.reportEvent(UsageStatsService.java:1271)
	at com.android.server.usage.UsageStatsService.onUserUnlocked(UsageStatsService.java:557)
	at com.android.server.usage.UsageStatsService.-$$Nest$monUserUnlocked(UsageStatsService.java:0)
	at com.android.server.usage.UsageStatsService$H.handleMessage(UsageStatsService.java:2130)
	at android.os.Handler.dispatchMessage(Handler.java:109)
	at android.os.Looper.loopOnce(Looper.java:232)
	at android.os.Looper.loop(Looper.java:317)
	at android.os.HandlerThread.run(HandlerThread.java:85)
	at com.android.server.ServiceThread.run(ServiceThread.java:46)

I have shut down my system and started it again and tried to directly switch after boot to my secondary profile (without logging in with owner pin) but this did/do not work either.

The owner profile seems to work perfectly so it seems not to be a hardware related problem.

Any ideas or suggestions to solve this issue?

Is there any way to get on the data of the secondary profile?

[f5n]

after installing the latest software updates the profile problems are still there - actual i cannot use the profile because every time i try to switch to it it crashes after a few seconds...

@thestinger do you have an idea what the problem might be?