D435i does not boot up at all dead on arrival

[ojingo]

Got a brand new d435i - nada no work tried different usb cables and different machines ... this unit is doa. How do we replace or refund!

[MartyG-RealSense]

Hi @ojingo If your D435i is brand new and was purchased from a retailer then it should be within the first 30 days of its sales warranty. I would therefore recommend contacting the retailer that you bought it from to query about an 'RMA return' of the camera.

[ojingo]

It’s from your online store You are the retailer Sent from my iPhoneOn Jan 28, 2025, at 6:36 AM, MartyG-RealSense ***@***.***> wrote: Hi @ojingo If your D435i is brand new and was purchased from a retailer then it should be within the first 30 days of its sales warranty. I would therefore recommend contacting the retailer that you bought it from to query about an 'RMA return' of the camera. —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[MartyG-RealSense]

Official guidance about communicating with the RealSense Store about a return within 30 days can be found at the link below.

https://support.intelrealsense.com/hc/en-us/articles/360051623953-How-to-return-a-faulty-Intel-RealSense-Camera

[MartyG-RealSense]

Hi @ojingo Do you require further assistance with this case, please? Thanks!