diff --git a/examples/functions/newModes/NewModes-CarClubExample.xml b/examples/functions/newModes/NewModes-CarClubExample.xml
index a4b00e6e9..c93999006 100644
--- a/examples/functions/newModes/NewModes-CarClubExample.xml
+++ b/examples/functions/newModes/NewModes-CarClubExample.xml
@@ -385,6 +385,9 @@
 											<LockingMechanism>immobilisingLock</LockingMechanism>
 										</VehicleReleaseEquipment>
 									</actualVehicleEquipments>
+									<CustomerServiceContactDetails>
+										<Phone>+41 1 800 80 80</Phone>
+									</CustomerServiceContactDetails>
 								</Vehicle>
 								<Vehicle version="any" id="car_02">
 									<OperatorRef version="any" ref="coc:MCR"/>
diff --git a/xsd/netex_framework/netex_reusableComponents/netex_vehicleType_version.xsd b/xsd/netex_framework/netex_reusableComponents/netex_vehicleType_version.xsd
index 9fbd7a9b4..4f6a97309 100644
--- a/xsd/netex_framework/netex_reusableComponents/netex_vehicleType_version.xsd
+++ b/xsd/netex_framework/netex_reusableComponents/netex_vehicleType_version.xsd
@@ -1061,6 +1061,11 @@ Rail transport, Roads and Road transport
 					<xsd:documentation>ACTUAL EQUIPMENT found in VEHICLE.</xsd:documentation>
 				</xsd:annotation>
 			</xsd:element>
+			<xsd:element name="CustomerServiceContactDetails" type="ContactStructure" minOccurs="0">
+				<xsd:annotation>
+					<xsd:documentation>Especially very large vehicles and also some ALTERNATIVE MODE OF OPERATION offers need the possibility to contact the VEHICLE directly.</xsd:documentation>
+				</xsd:annotation>
+			</xsd:element>
 		</xsd:sequence>
 	</xsd:group>
 	<xsd:group name="VehicleCodeGroup">