From a4a3a96b496e3a7e7ec1c21230ddf147a202efbe Mon Sep 17 00:00:00 2001 From: andrea-marchionni Date: Wed, 15 Jan 2025 16:12:39 +0100 Subject: [PATCH] Click to call --- nethvoice.rst | 24 ++++++++++++++++++++++++ 1 file changed, 24 insertions(+) diff --git a/nethvoice.rst b/nethvoice.rst index f767540c..f2b8b6a6 100644 --- a/nethvoice.rst +++ b/nethvoice.rst @@ -960,6 +960,30 @@ In the VLAN fields, the value "" (empty string) usually considers the setting at Entering an incorrect VLAN identifier can render the phone unreachable. +.. _click2call: + +Click to Call +------------- + +**Click-to-Call** refers to the functionality of initiating calls automatically by clicking on a phone number. +The methods available depend on the chosen device: + +* **Web Phone**: + * Click-to-call is only possible within the **NethVoice CTI** web interface. + +* **Other Devices**: + To use click-to-call with devices other than the web phone, the `NethLink `_ client must be installed and configured on the user's system. Additionally, **NethLink** must be enabled for the user beforehand. + + 1. **Desktop Phone** client provided by **NethLink**: + - Click-to-call can be performed directly in the **NethVoice CTI** web interface. + - On a Windows or Mac PC, **NethLink** can be set as the client for the `tel` or `callto` protocol, allowing it to handle phone numbers recognized by the operating system. + 2. **Physical Phones**: + For physical phones supported and configured through **NethVoice** provisioning, click-to-call can only be performed if the client and the phone can communicate directly, such as when they are on the same local network or in two interconnected networks. + The click-to-call process in this configuration is identical to that of the **Desktop Phone** client: + - Click-to-call can be performed directly in the **NethVoice CTI** web interface. + - On a Windows or Mac PC, **NethLink** can be set as the client for the `tel` or `callto` protocol, allowing it to handle phone numbers recognized by the operating system. + + Gateway Provisioning --------------------