Error trying to open a document, when I changed IP configurations

[ivanoterouvigo]

Hi everyone,

I had a problem perhaps with the configuration.

When I tried to open a document, it showed me the following image with the error.

I made some changes on network configurations.

I changed IP of host where the dockers are installed.

Then, I updated config of docker with the new ip and new port.

I said this because now server is behind a firewall.

The config.php looks like this.

<?php
$CONFIG = array (
    'instanceid' => 'oooooooooooo',
    'passwordsalt' => '000000eeee00000',
    'secret' => '0000000eee0000',
    'trusted_domains' =>
    array (
        0 => 'firewall.teleco.uvigo.es:57228',
     ),
     'datadirectory' => '/var/www/html/data',
     'overwrite.cli.url' => 'firewall.teleco.uvigo.es:57228',
     'dbtype' => 'sqlite3',
     'version' => '10.0.10.4',
     'logtimezone' => 'UTC',
     'installed' => 'true',
     'onlyoffice' =>
     array (
         'DocumentServerUrl' => '/ds-vpath/',
         'DocumentServerInternalUrl' => 'http://onlyoffice-document-server/',
         'StoregeUrl' => 'firewall.teleco.uvigo.es:57228',
      ),
);

Some questions:

Is there any way to update date all network configurations, directly?

What will I need to edit?

Could you help me with this?

--------------------------------------------------------------------------------------------------------------
This is some information of my server
--------------------------------------------------------------------------------------------------------------
OCM Provicer: Owncloud10.0.10
Webservers: nginx-server 1.14.2
Distributor ID: Ubuntu
Release: 16.04

Thanks in advance,

[alexanderonlyoffice]

Hello @ivanoterouvigo, please specify some more information:

1. Did you install Owncloud-Documentserver-compose? What installation instruction did you use?
2. This error means that Document Server cannot download the file from Owncloud for editing. Please send us a screenshot of ONLYOFFICE integration application URL settings from Owncloud.
3. Did you add the section bellow to config.php manually?

array (
         'DocumentServerUrl' => '/ds-vpath/',
         'DocumentServerInternalUrl' => 'http://onlyoffice-document-server/',
         'StoregeUrl' => 'http://IP:port',
      ),

[ivanoterouvigo]

Hello @alexanderonlyoffice,

1. Did you install Owncloud-Documentserver-compose? What installation instruction did you use?

Yes, I did it.

I used:

$ sudo docker-compose up -d

Then
Go to the project folder and run the set_configuration.sh script:

$ bash set_configuration.sh

2. This error means that Document Server ...

If I understood well, here you are the screenshots:

Screenshot

3. Did you add the section bellow to config.php manually?

Yes, I only modified manually the following in bold

array (
0 => ### 'firewall.teleco.uvigo.es:57228',
),

'overwrite.cli.url' => ### 'firewall.teleco.uvigo.es:57228,
...
array (
'StoregeUrl' => ### 'firewall.teleco.uvigo.es:57228',
),

[ivanoterouvigo]

Hi @alexanderonlyoffice, @LinneyS

I've just updated the answer with more information.

Could you please help me?, where I would need to change the url?

https://api.onlyoffice.com/editors/troubleshooting

Thanks in advance

[ivanoterouvigo]

I've just saw this.

https://helpcenter.onlyoffice.com/server/docker/document/open-ports.aspx

But I only create a rule for the following ports

port_firewall redirected to IP/port
57228 | IP:80
57229 | IP:443
57230 | IP:9000

I hope this help.
Would I need to create a rule for other ports?

[alexanderonlyoffice]

@ivanoterouvigo, it seems that address firewall.teleco.uvigo.es:57228 is inaccessible for the Document Server. Please try to enter http://nginx-server/ in 'Server address for internal requests from the Document Editing Service' and click on the 'Save'.

[LinneyS]

Could you please specify if the problem recurs or we can close the topic?