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ITSMCore.sopm
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ITSMCore.sopm
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<?xml version="1.0" encoding="utf-8" ?>
<otrs_package version="1.0">
<Name>ITSMCore</Name>
<!-- nofilter(TidyAll::Plugin::OTRS::SOPM::DocumentationPresent) -->
<Version>0.0.0</Version>
<Framework Minimum="6.0.30">6.0.x</Framework>
<PackageRequired Version="6.0.30">GeneralCatalog</PackageRequired>
<Vendor>OTRS AG</Vendor>
<URL>https://otrs.com/</URL>
<License>GNU GENERAL PUBLIC LICENSE Version 3, 29 June 2007</License>
<Description Lang="en">The OTRS::ITSM Core package.</Description>
<Description Lang="de">Das OTRS::ITSM Core Paket.</Description>
<Description Lang="hu">Az OTRS::ITSM alapcsomag.</Description>
<Filelist>
<File Permission="660" Location="doc/itsm-core-database.dia" />
<File Permission="660" Location="doc/itsm-core-database.png" />
<File Permission="660" Location="Kernel/Config/Files/XML/FrameworkITSMCore.xml" />
<File Permission="660" Location="Kernel/Config/Files/XML/ITSMCore.xml" />
<File Permission="660" Location="Kernel/Config/Files/XML/ITSMService.xml" />
<File Permission="660" Location="Kernel/Config/Files/XML/TicketITSMService.xml" />
<File Permission="660" Location="Kernel/Language/ar_SA_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/bg_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/ca_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/cs_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/da_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/de_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/el_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/en_CA_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/en_GB_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/es_CO_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/es_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/es_MX_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/et_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/fa_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/fi_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/fr_CA_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/fr_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/gl_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/he_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/hi_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/hr_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/hu_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/id_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/it_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/ja_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/ko_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/lt_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/lv_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/mk_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/ms_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/nb_NO_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/nl_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/pl_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/pt_BR_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/pt_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/ro_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/ru_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/sk_SK_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/sl_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/sr_Cyrl_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/sr_Latn_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/sv_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/sw_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/th_TH_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/tr_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/uk_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/vi_VN_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/zh_CN_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Language/zh_TW_ITSMCore.pm" />
<File Permission="660" Location="Kernel/Modules/AdminITSMCIPAllocate.pm" />
<File Permission="660" Location="Kernel/Modules/AdminService.pm" />
<File Permission="660" Location="Kernel/Modules/AdminSLA.pm" />
<File Permission="660" Location="Kernel/Modules/AgentITSMService.pm" />
<File Permission="660" Location="Kernel/Modules/AgentITSMServicePrint.pm" />
<File Permission="660" Location="Kernel/Modules/AgentITSMServiceZoom.pm" />
<File Permission="660" Location="Kernel/Modules/AgentITSMSLA.pm" />
<File Permission="660" Location="Kernel/Modules/AgentITSMSLAPrint.pm" />
<File Permission="660" Location="Kernel/Modules/AgentITSMSLAZoom.pm" />
<File Permission="660" Location="Kernel/Output/HTML/ITSMServiceMenu/Generic.pm" />
<File Permission="660" Location="Kernel/Output/HTML/ITSMServiceMenu/Link.pm" />
<File Permission="660" Location="Kernel/Output/HTML/ITSMSLAMenu/Generic.pm" />
<File Permission="660" Location="Kernel/Output/HTML/LinkObject/Service.pm" />
<File Permission="660" Location="Kernel/Output/JavaScript/Templates/Standard/Agent/ITSMCore/LoadingDialog.html.tmpl" />
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AdminITSMCIPAllocate.tt" />
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AdminService.tt" />
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AdminSLA.tt" />
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentITSMService.tt" />
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentITSMServiceZoom.tt" />
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentITSMSLA.tt" />
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentITSMSLAZoom.tt" />
<File Permission="660" Location="Kernel/System/Console/Command/Admin/Service/Add.pm" />
<File Permission="660" Location="Kernel/System/LinkObject/Service.pm" />
<File Permission="660" Location="Kernel/System/ITSMCIPAllocate.pm" />
<File Permission="660" Location="Kernel/System/Service.pm" />
<File Permission="660" Location="Kernel/System/SLA.pm" />
<File Permission="660" Location="scripts/test/Console/Command/Admin/Service/Add.t" />
<File Permission="660" Location="scripts/test/GenericInterface/Operation/Ticket/TicketCreate.t" />
<File Permission="660" Location="scripts/test/GenericInterface/Operation/Ticket/TicketCreateIncludeTicketData.t" />
<File Permission="660" Location="scripts/test/GenericInterface/Operation/Ticket/TicketSearch.t" />
<File Permission="660" Location="scripts/test/ProcessManagement/TransitionAction/TicketSLASet.t" />
<File Permission="660" Location="scripts/test/ProcessManagement/TransitionAction/TicketServiceSet.t" />
<File Permission="660" Location="scripts/test/ProcessManagement/Process.t" />
<File Permission="660" Location="scripts/test/Stats/TicketSolutionResponseTimeGetStatElement.t" />
<File Permission="660" Location="scripts/test/Ticket/TicketACL.t" />
<File Permission="660" Location="scripts/test/Ticket/TicketServiceList.t" />
<File Permission="660" Location="scripts/test/CustomerUserService.t" />
<File Permission="660" Location="scripts/test/ITSMCIPAllocate.t" />
<File Permission="660" Location="scripts/test/Service.t" />
<File Permission="660" Location="scripts/test/SLA.t" />
<File Permission="660" Location="scripts/test/Ticket.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/Admin/AdminCustomerUserService.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/Admin/AdminITSMCIPAllocate.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/Admin/AdminUser.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentStatistics/Add.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentStatistics/Import.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentTicketActionCommon/AgentTicketFreeText.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentITSMService.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentITSMServicePrint.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentITSMServiceZoom.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentITSMSLA.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentITSMSLAPrint.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentITSMSLAZoom.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentTicketActionCommonACLFrontend.t" />
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentTicketService.t" />
<File Permission="660" Location="scripts/test/Selenium/Output/PDFTicket.t" />
<File Permission="660" Location="scripts/test/Selenium/Output/Preferences/Agent/CustomService.t" />
<File Permission="660" Location="scripts/test/Selenium/Output/TicketZoom/TicketInformation.t" />
<File Permission="660" Location="scripts/test/Selenium/Output/ToolBar/TicketService.t" />
<File Permission="660" Location="scripts/test/Selenium/Output/PDFTicket.t" />
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.ConfirmDialog.js" />
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.CustomerSearch.js" />
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.Service.js" />
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.ServiceZoom.js" />
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.SLA.js" />
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.SLAZoom.js" />
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.Zoom.js" />
<File Permission="660" Location="var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Default.css" />
<File Permission="660" Location="var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Detail.css" />
<File Permission="660" Location="var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Search.css" />
<File Permission="660" Location="var/httpd/htdocs/skins/Agent/default/css/ITSM.Print.css" />
<File Permission="660" Location="var/httpd/htdocs/skins/Agent/default/css/ITSM.Table.css" />
<File Permission="660" Location="var/packagesetup/ITSMCore.pm" />
</Filelist>
<DatabaseInstall Type="post">
<TableCreate Name="cip_allocate">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT" />
<Column Name="criticality" Required="true" Size="200" Type="VARCHAR" />
<Column Name="impact" Required="true" Size="200" Type="VARCHAR" />
<Column Name="priority_id" Required="true" Type="SMALLINT" />
<Column Name="create_time" Required="false" Type="DATE" />
<Column Name="create_by" Required="false" Type="INTEGER" />
<Column Name="change_time" Required="false" Type="DATE" />
<Column Name="change_by" Required="false" Type="INTEGER" />
<ForeignKey ForeignTable="ticket_priority">
<Reference Local="priority_id" Foreign="id" />
</ForeignKey>
<ForeignKey ForeignTable="users">
<Reference Local="create_by" Foreign="id" />
<Reference Local="change_by" Foreign="id" />
</ForeignKey>
</TableCreate>
<TableAlter Name="service">
<ColumnAdd Name="type_id" Required="false" Type="INTEGER" />
<ColumnAdd Name="criticality" Required="false" Size="200" Type="VARCHAR" />
</TableAlter>
<TableAlter Name="sla">
<ColumnAdd Name="type_id" Required="false" Type="INTEGER" />
<ColumnAdd Name="min_time_bet_incidents" Required="false" Type="INTEGER" />
</TableAlter>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Core::IncidentState</Data>
<Data Key="name" Type="Quote" Translatable="1">Operational</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Core::IncidentState</Data>
<Data Key="name" Type="Quote" Translatable="1">Warning</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Core::IncidentState</Data>
<Data Key="name" Type="Quote" Translatable="1">Incident</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">End User Service</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Front End</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Back End</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">IT Management</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Reporting</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">IT Operational</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Demonstration</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Project</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Training</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Underpinning Contract</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Other</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Availability</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Response Time</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Recovery Time</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Resolution Rate</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Transactions</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Errors</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Other</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
</DatabaseInstall>
<DatabaseUpgrade Type="post">
<TableAlter Name="cip_allocate" Version="3.2.91">
<ForeignKeyDrop ForeignTable="general_catalog">
<Reference Local="criticality_id" Foreign="id" />
<Reference Local="impact_id" Foreign="id" />
</ForeignKeyDrop>
</TableAlter>
<TableAlter Name="cip_allocate" Version="3.2.91">
<ColumnAdd Name="criticality" Required="true" Size="200" Type="VARCHAR" />
<ColumnAdd Name="impact" Required="true" Size="200" Type="VARCHAR" />
</TableAlter>
<TableAlter Name="service" Version="3.2.91">
<ColumnAdd Name="criticality" Required="false" Size="200" Type="VARCHAR" />
</TableAlter>
</DatabaseUpgrade>
<DatabaseUninstall Type="pre">
<TableDrop Name="cip_allocate" />
<TableAlter Name="service">
<ColumnDrop Name="type_id" />
<ColumnDrop Name="criticality" />
</TableAlter>
<TableAlter Name="sla">
<ColumnDrop Name="type_id" />
<ColumnDrop Name="min_time_bet_incidents" />
</TableAlter>
</DatabaseUninstall>
<CodeInstall Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeInstall();
]]></CodeInstall>
<CodeReinstall Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeReinstall();
]]></CodeReinstall>
<!-- It is IMPORTANT that this CodeUpgrade (Version="3.2.91") comes BEFORE the regular CodeUpgrade block without any version number! -->
<CodeUpgrade Type="post" Version="3.2.91"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# discard internally stored object, so that the next access to object creates them newly
$Kernel::OM->ObjectsDiscard(
Objects => [$CodeModule],
ForcePackageReload => 1,
);
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_3_2_91();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="4.0.2"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# discard internally stored object, so that the next access to object creates them newly
$Kernel::OM->ObjectsDiscard(
Objects => [$CodeModule],
ForcePackageReload => 1,
);
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_4_0_2();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="4.0.91"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_4_0_91();
]]></CodeUpgrade>
<CodeUpgrade Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# discard internally stored object, so that the next access to object creates them newly
$Kernel::OM->ObjectsDiscard(
Objects => [$CodeModule],
ForcePackageReload => 1,
);
$Kernel::OM->Get($CodeModule)->CodeUpgrade();
]]></CodeUpgrade>
<CodeUninstall Type="pre"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUninstall();
]]></CodeUninstall>
<IntroInstall Type="pre" Title="Install Information" Lang="en"><![CDATA[
<br/>
<strong>WELCOME</strong>
<br/>
<br/>
You are about to install the OTRS package ITSMCore.<br/>
<br/>
<br/>
<strong>REQUIRED OTRS PACKAGES</strong>
<ul>
<li>GeneralCatalog 6.0.30</li>
</ul>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Installation Information" Lang="de"><![CDATA[
<br/>
<strong>WILLKOMMEN</strong>
<br/>
<br/>
Sie sind im Begriff das OTRS-Paket ITSMCore zu installieren.<br/>
<br/>
<br/>
<strong>BENÖTIGTE OTRS-PAKETE</strong>
<ul>
<li>GeneralCatalog 6.0.30</li>
</ul>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Información de Instalación" Lang="es"><![CDATA[
<br/>
<strong>BIENVENIDO</strong>
<br/>
<br/>
Usted está apunto de instalar el modulo ITSMCore de OTRS.<br/>
<br/>
<br/>
<strong>PAQUETES REQUERIDOS</strong>
<ul>
<li>GeneralCatalog 6.0.30</li>
</ul>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Telepítési információk" Lang="hu"><![CDATA[
<br/>
<strong>ÜDVÖZÖLJÜK</strong>
<br/>
<br/>
Ön az ITSMCore OTRS csomag telepítésére készül.<br/>
<br/>
<br/>
<strong>SZÜKSÉGES OTRS CSOMAGOK</strong>
<ul>
<li>GeneralCatalog 6.0.30</li>
</ul>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="en"><![CDATA[
<br/>
<strong>NOTICE</strong>
<br/>
<br/>
In order to grant users access to the service menu, you need to add them as member to the group 'itsm-service'.
<br/>
<br/>
The menu items that were added by this package will be visible after you log-in to the system again.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="de"><![CDATA[
<br/>
<strong>HINWEIS</strong>
<br/>
<br/>
Um Benutzern Zugriff auf das Service-Menü zu gewähren, müssen diese Mitglied der neuen Gruppe 'itsm-service' sein.
<br/>
<br/>
Die von diesem Paket hinzugefügten Menü-Punkte sind erst nach einem erneuten Anmeldevorgang im System sichtbar.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Información de Instalación" Lang="es"><![CDATA[
<br/>
<strong>AVISO</strong>
<br/>
<br/>
Para poder permitir el acceso a los usuarios al menu de servicios, usted necesita agregarlos como miembros del grupo 'itsm-service'.<br/>
<br/>
Los elementos del menu que fueron agregados por este packete serán visibles despues de que cierre y abra su sesion de nuevo.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Telepítési információk" Lang="hu"><![CDATA[
<br/>
<strong>FIGYELMEZTETÉS</strong>
<br/>
<br/>
Annak érdekében, hogy hozzáférést adjon a felhasználók számára a szolgáltatás menühöz, hozzá kell adnia őket az „itsm-service” csoporthoz tagként.
<br/>
<br/>
Azok a menüpontok, amelyeket ez a csomag adott hozzá, azután lesznek láthatóak, miután ismét bejelentkezik a rendszerbe.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="en"><![CDATA[
<br/>
<strong>WELCOME</strong>
<br/>
<br/>
You are about to upgrade the OTRS package ITSMCore.<br/>
<br/>
<br/>
<strong>REQUIRED OTRS PACKAGES</strong>
<ul>
<li>GeneralCatalog 6.0.30</li>
</ul>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="de"><![CDATA[
<br/>
<strong>WILLKOMMEN</strong>
<br/>
<br/>
Sie sind im Begriff das OTRS-Paket ITSMCore zu aktualisieren.<br/>
<br/>
<br/>
<strong>BENÖTIGTE OTRS-PAKETE</strong>
<ul>
<li>GeneralCatalog 6.0.30</li>
</ul>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Información de Actualización" Lang="es"><![CDATA[
<br/>
<strong>BIENVENIDO</strong>
<br/>
<br/>
Usted está apunto de instalar el modulo ITSMCore de OTRS.<br/>
<br/>
<br/>
<strong>PAQUETES REQUERIDOS</strong>
<ul>
<li>GeneralCatalog 6.0.30</li>
</ul>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Frissítési információk" Lang="hu"><![CDATA[
<br/>
<strong>ÜDVÖZÖLJÜK</strong>
<br/>
<br/>
Ön az ITSMCore OTRS csomag frissítésére készül.<br/>
<br/>
<br/>
<strong>SZÜKSÉGES OTRS CSOMAGOK</strong>
<ul>
<li>GeneralCatalog 6.0.30</li>
</ul>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="en"><![CDATA[
<br/>
<strong>ATTENTION</strong>
<br/>
<br/>
If you uninstall this package, all database tables that were created during installation will be deleted.
All data from these tables will be irrevocably lost!
<br/>
<br/>
The group 'itsm-service' that was created during package installation will be deactivated.
You can activate this group again in the admin area.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="de"><![CDATA[
<br/>
<strong>ACHTUNG</strong>
<br/>
<br/>
Bei der Deinstallation werden die von diesem Paket angelegten Datenbank-Tabellen gelöscht.
Alle darin enthaltenen Daten gehen unwiderruflich verloren!
<br/>
<br/>
Die von diesem Paket angelegte Gruppe 'itsm-service' wird deaktiviert.
Sie kann jederzeit im Admin-Bereich wieder aktiviert werden.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Información de Desinstalación" Lang="es"><![CDATA[
<br/>
<strong>ATENCIÓN</strong>
<br/>
<br/>
Si usted desinstala este paquete, todas las tablas de la base de datos creadas durante la instalación serán borradas.
¡Todos los datos de esas tablas serán irrevocablemente perdidos!.
<br/>
<br/>
El grupo 'itsm-service' que fue creado durante la instalación será desactivado.
Usted puede activar este grupo de nuevo en el area de admin.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Eltávolítási információk" Lang="hu"><![CDATA[
<br/>
<strong>FIGYELEM</strong>
<br/>
<br/>
Ha eltávolítja ezt a csomagot, akkor a telepítés során létrehozott összes adatbázistábla törlésre kerül.
Az ezekben a táblákban lévő összes adat visszavonhatatlanul el fog veszni!
<br/>
<br/>
A csomagtelepítés során létrehozott „itsm-service” csoport ki lesz kapcsolva.
Ezt a csoportot az adminisztrációs területen tudja ismét bekapcsolni.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
</otrs_package>