Unable to view installed add-ins on desktop version of Outlook #4911
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Area: Outlook
Issue related to Outlook add-ins
Needs: attention 👋
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Add-in was installed for multiple users through the web version of Outlook. The add-in is visible and is working correctly from the web.
Some users are unable to see the add-in from the desktop Outlook app, which they normally work with.
Your Environment
Expected behavior
Outlook add-in should be visible from the ribbon when viewing an existing email or when composing a new email.
Current behavior
No add-in are visible from the desktop app.
Steps to reproduce
note: We are aware that add-ins can take several hours to sync-up and be available on the desktop app. This issue is open since a few weeks, therefore waiting is not the solution.
Link to live example(s)
Not applicable. It seems to be a compatibility issue since the add-in is working well for 99% of users on a variety of exchange/365 accounts and Outlook versions. Furthermore, the add-in is working for the affected user on the web app. The iossue is isolated to this build of Outlook.
Provide additional details
The session id can be provided in private.
Context
We would like to know if there is an open issue with this specific Outlook build.
Useful logs
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