Cookie banner doesn't show up

[OokamiEq]

Hello,

I've tried to find solutions, but nothing works correctly. The problem is that I did all according to the instructions, I enabled Cookie Management in Magento in GDPR as well as Google Analytics, I also changed cookie domain so that it matches core domain (according to some stackoverflow solutions), I enabled Merge JS in Advanced options, but still Cookie banner doesn't emerge.

My Magento version is 1.9.4.2. tartetaucitron.js file has been changed according to issue#28.

Could you please help with the problem? Maybe I am doing something wrong, I can provide all the necessary details.

Cheers,
Nikita

[bastienlm]

Hello,

Thanks to use the module :) Hope I can help you.
First, if you disable merge JS on your Magento, the following file js/ph/gdpr/tarteaucitron/tarteaucitron.js is on your network when you reload your front? (same check for js/ph/gdpr/tarteaucitron-custom.css)

If not, it may be causes by:

1. The configuration phgdpr/cookies/enable is set to yes on your current store OR is still not in your cache.

• Check: Be sure your config is set to yes with log the value of config phgdpr/cookies/enable anywhere in your front

2. The layout app/design/frontend/base/default/layout/ph/gdpr.xml is never call.

• Check: Try to remove your header on this layout to be sure it load on your front

Information: Since a few years we recommend using external cookie consent manager like https://www.axeptio.eu/fr

[OokamiEq]

Hello,

Thanks to use the module :) Hope I can help you. First, if you disable merge JS on your Magento, the following file js/ph/gdpr/tarteaucitron/tarteaucitron.js is on your network when you reload your front? (same check for js/ph/gdpr/tarteaucitron-custom.css)

If not, it may be causes by:

1. The configuration phgdpr/cookies/enable is set to yes on your current store OR is still not in your cache.

• Check: Be sure your config is set to yes with log the value of config phgdpr/cookies/enable anywhere in your front

2. The layout app/design/frontend/base/default/layout/ph/gdpr.xml is never call.

• Check: Try to remove your header on this layout to be sure it load on your front

Information: Since a few years we recommend using external cookie consent manager like https://www.axeptio.eu/fr

I disabled merge JS in Magento, js/ph/gdpr/tarteaucitron/tarteaucitron.js and js/ph/gdpr/tarteaucitron-custom.css are still in my Network, so problem is still there:(

[OokamiEq]

Could you please tell if there are some other options to solve this issue?

[bastienlm]

After testing on empty Magento LTS. Cookiebar with tarteaucitron looks not work very well. You can try to display the cookie bar with the following command on your inspector: tarteaucitron.userInterface.openAlert()

In every case, without custom code, this feature looks broken. No fix is planned cause this repo is no longer maintenan, but MR is welcome :)

For any custom usage of tarteaucitron you can read documentation from https://github.com/AmauriC/tarteaucitron.js

Sorry for not helping you more with your implementation.

[bastienlm]

This fix may help you: #39