Getting: "An error occurred. Details: Unable to connect to the remote server"

[wmoindrot]

Hi, this was working perfectly yesterday, but today I am getting the message:

"An error occurred. Details: Unable to connect to the remote server"
and
"Unable to process file"

It fires this message up after a short while (not initially - it seems to interpret the CSV correctly) Looking at our Panopto server it is scheduling the first few ok.

Any ideas? We rebuilt it afresh yesterday and it was working. Thanks, Will

[wmoindrot]

Also sometimes getting this error. Is it just our hosted Panopto being flakey at the moment?

[leini1sr]

Same issue here, also on hosted service.

Here's my log:

2015-08-27 11:14:18,833 DEBUG () PanoptoScheduleUploader.Core.RecorderScheduleCSVParser - Loading CSV document from C:\Users\leini1sr\Documents\PanoptoSchedulerTest.csv
2015-08-27 11:14:18,852 DEBUG () PanoptoScheduleUploader.Core.RecorderScheduleCSVParser - Extracting recordings from CSV file.
2015-08-27 11:16:11,364 DEBUG () PanoptoScheduleUploader.Core.RecorderScheduleCSVParser - Loading CSV document from C:\Users\leini1sr\Documents\PanoptoSchedulerTest.csv
2015-08-27 11:16:11,364 DEBUG () PanoptoScheduleUploader.Core.RecorderScheduleCSVParser - Extracting recordings from CSV file.
2015-08-27 11:19:52,298 WARN () PanoptoScheduleUploader.UI.MainWindow - An error occurred.
System.ServiceModel.FaultException: Unable to connect to the remote server

Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at PanoptoScheduleUploader.Services.SessionManagement.ISessionManagement.GetFoldersList(AuthenticationInfo auth, ListFoldersRequest request, String searchQuery)
at PanoptoScheduleUploader.Services.SessionManagement.SessionManagementClient.GetFoldersList(AuthenticationInfo auth, ListFoldersRequest request, String searchQuery) in c:\Users\rholmdahl\Documents\GitHub\SchedulingTool\PanoptoScheduleUploader.Services\Service References\SessionManagement\Reference.cs:line 1788
at PanoptoScheduleUploader.Services.SessionManagementWrapper.GetAllMatchingFolders(String folderName, String query) in c:\Users\rholmdahl\Documents\GitHub\SchedulingTool\PanoptoScheduleUploader.Services\SessionManagementWrapper.cs:line 89
at PanoptoScheduleUploader.Services.SessionManagementWrapper.GetFolderByName(String folderName) in c:\Users\rholmdahl\Documents\GitHub\SchedulingTool\PanoptoScheduleUploader.Services\SessionManagementWrapper.cs:line 59
at PanoptoScheduleUploader.Core.SetRecordingSchedules.GetFolderId(String folderName, SessionManagementWrapper sessionManager, Guid defaultFolderId) in c:\Users\rholmdahl\Documents\GitHub\SchedulingTool\PanoptoScheduleUploader.Core\SetRecordingSchedules.cs:line 100
at PanoptoScheduleUploader.Core.SetRecordingSchedules.Execute(String username, String password, String fileName, String folderName, Boolean overwrite) in c:\Users\rholmdahl\Documents\GitHub\SchedulingTool\PanoptoScheduleUploader.Core\SetRecordingSchedules.cs:line 59
at PanoptoScheduleUploader.UI.MainWindow.<>c__DisplayClass7.<submitButton_Click>b__0(Object s, DoWorkEventArgs e1) in c:\Users\rholmdahl\Documents\GitHub\SchedulingTool\PanoptoScheduleUploader.UI\MainWindow.xaml.cs:line 155

[panopto-bkraus]

Thanks for reporting this issue! We found a problem with Panopto's server configuration that was causing the error. It should be resolved now.