From 4da708874a9ad1c8f7d83967a53eaecfdd0e845c Mon Sep 17 00:00:00 2001
From: KTrain5369 <69028025+KTrain5169@users.noreply.github.com>
Date: Wed, 4 Sep 2024 21:11:45 +1000
Subject: [PATCH] add autoresponse & tag for dm/vc support

Co-Authored-By: maskers <97827489+maskersss@users.noreply.github.com>
Co-Authored-By: Samalando <156577273+Samalando@users.noreply.github.com>
---
 src/handlers/event/dms_vcs.rs | 28 ++++++++++++++++++++++++++++
 tags/dm.md                    | 12 ++++++++++++
 2 files changed, 40 insertions(+)
 create mode 100644 src/handlers/event/dms_vcs.rs
 create mode 100644 tags/dm.md

diff --git a/src/handlers/event/dms_vcs.rs b/src/handlers/event/dms_vcs.rs
new file mode 100644
index 00000000..110d6d05
--- /dev/null
+++ b/src/handlers/event/dms_vcs.rs
@@ -0,0 +1,28 @@
+use std::{sync::OnceLock, time::SystemTime};
+
+use eyre::Result;
+use log::trace;
+use poise::serenity_prelude::{Context, Message};
+use regex::Regex;
+
+fn regex() -> &'static Regex {
+	static REGEX: OnceLock<Regex> = OnceLock::new();
+	REGEX.get_or_init(|| Regex::new(r"(?i)\b(?:dms|dm|vc|vcs|voice call|screenshare)\b").unwrap())
+}
+
+const MESSAGE: &str = "Please try to keep all support conversations here, run `/tag dm` to learn more.";
+
+pub async fn handle(ctx: &Context, message: &Message) -> Result<()> {
+    if !regex().is_match(&message.content) {
+        trace!(
+            "The message '{}' (probably) doesn't say DMs, VCs",
+            message.content
+        );
+        return Ok(());
+    }
+
+    let response = format!(MESSAGE);
+    message.reply(ctx, &response).await?;
+
+    Ok(())
+}
diff --git a/tags/dm.md b/tags/dm.md
new file mode 100644
index 00000000..cd234c61
--- /dev/null
+++ b/tags/dm.md
@@ -0,0 +1,12 @@
+---
+title: Do not ask for Prism Launcher support in direct/voice chats!
+color: red
+---
+
+We do not recommend support in DMs or VCs. This is because:
+
+- You are forcing the person to commit to helping you. Everyone that helps out in support channels is a volunteer and isn't obligated to help you.
+- The person trying to help you may give a bad answer, whether due to lack of knowledge, language barriers or out of malice, and they cannot be easily corrected by others.
+- You are slowing down your response time by banking on one person to be available rather than asking in a forum where there will usually be someone with expertise.
+- Most people who actively help others here will redirect you to the support forum anyways. You might as well save your and their time by asking in the proper space.
+- VCs require people to reveal their voice. Not everyone is comfortable with this and it's often harder to resolve via VC anyways.