Volunteer aliases

[ankitr]

Every case will have a volunteer alias under which volunteers will operate. This begets familiarity and trust in the user by personalizing the triage team. When a new case is made, it should be assigned to one of O(10) aliases which will be displayed to and used by the volunteers working on the case.

[gmittal]

Are going to use the same bandname npm module to create aliases? Or are we going to have more formal volunteer IDs?

[ankitr]

We'll pick honest-sounding names as aliases.

[gmittal]

This seems to look pretty good. Thoughts @ankitr?

[ankitr]

Sure. I mean, they only need to be generated once.

[gmittal]

Ok.

[gmittal]

We're currently doing this manually via Firebase.

[ankitr]

This is still a task, because we want volunteers to scale and we should have 1 alias for every ~3 volunteers. Reopening and labeling not urgent.

[gmittal]

Handing shared responsibility to @johnguibas

[gmittal]

We can't just have every volunteer be called "Copilot"?

[ankitr]

Human names are regularly used to maximize the feeling of familiarity between the user and the volunteer. I think this is pretty important for our tool.

[gmittal]

How would we display this name? Would we just append Jack Sparrow: to all of our outgoing messages? Also should users be aware that a volunteer has changed (e.g. the messages are now addressed as from Johnny Depp later on in the conversation)?

Depending on this, we can write a mailroom patch that just gives each volunteer an alias or each case a Copilot volunteer alias.

[gmittal]

@ankitr clarified this morning: we will have a volunteer alias for each case, not each volunteer.