Effective Date: May 29th, 2023
We have updated this policy. For the previous version of this policy, please visit the Agreements and Policies History.
The list below identifies sub-contractors (sub-processors) that may be engaged by Rocket.Chat to Process personal data during the provisioning of our Services.
What is a Subprocessor
A sub-processor is a third-party data processor engaged by Rocket.Chat, including entities from within the Rocket.Chat Group, who has or potentially will have access to or process Service Data (which may contain Personal Data). Rocket.Chat engages different types of sub-processors to perform various functions as explained in the tables below.
Due Diligence
Rocket.Chat undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy, and confidentiality practices of proposed sub-processors that will or may have access to or otherwise process Service Data.
| Entity Name | Purpose | Data Hosting Location |
|---|---|---|
Amazon Web Services, OVH |
We use OVH to underlying the infrastructure of our hosted offering, marketplace, open community server, and other services such as push notifications. We use a hybrid deployment. Generally speaking, after June 2020, all workspaces run on OVH. | United States Please reach out to support if you want to know the concrete subprocessor for your case. |
| AWS | Infrastructure that runs the cloud deployments and supports Rocket.Chat's internal processes | United States |
| MongoDB Cloud | Analytics and Backup Management | United States |
| Entity Name | Purpose | Data Processing Location |
|---|---|---|
| Stripe | Billing platform | United States |
| Xero | Accounting | United States |
| Zoho Corporation | Business operations such as email marketing, newsletter, CRM, customer support (Zoho Desk); electronic document signing: | |
| Apple Push Notification Service, Firebase | Push notification service for iOS devices | |
| Email, file storage, collaboration tool | United States | |
| Atlassian | Task management software (Jira) | United States |
| Entity Name | Purpose | Data Processing Location |
|---|---|---|
| Clearbit | Account Enrichment | United States |
| Appollo.io | Marketing and Sales Intelligence. | United States |
Rocket.Chat affiliates involved in the processing of personal data will depend on the location of our users and their customers and the nature of the services we provide to you. By agreeing to the DPA, you agree all of these Sub-Processors may have access to Customer Data.
The following entities are members of the Rocket.Chat Group. Accordingly, they function as sub-processors to provide the Services.
| Entity Name | Data Processing Location |
|---|---|
| Rocket.Chat Technologies Corp. | United States |
| Rocketchat Tecnologia LTDA | Brazil |
| Entity Name | Purpose | Data Processing Location |
|---|---|---|
| Fabulor.eu | Fabulor is a Rocket.Chat Official Partner. When we receive a lead from the EMEA and APAC region that classify under some contractual conditions, we may share this lead information to Fabulor for Sales, Marketing and Professional services purposes. Fabulor may access the following Lead's/Customer data for this purpose: Email; Contact Name; Country; Phone. | Belgium; Netherlands |
| CCNet | CCNet is a Rocket.Chat Official Partner. We may share the Lead/Customer's information with CCNet to reach out to them. When we receive a lead from Germany, Austria and Switzerland we may share this lead information for Sales, Marketing and Professional services purposes. CCNet may access the following Lead's/Customer data for this purpose: Email; Contact Name; Country; Phone. | Gießen, Germany |
| Sanwa | Sanwa Comtec is a Rocket.Chat Official Partner. We may share the Lead/Customer's information with Sanwa to reach out to them. When we receive a Community Lead from Japan we may share this lead information to Sanwa for Sales, Marketing and Professional services purposes. Sanwa may access the following Lead's/Customer data for this purpose: Email; Country; workspace ID. | Japan |
You may object to a subprocessor by submitting your objection by email to [email protected] with the subject line “Subprocessor Objection," along with your name, company name, and name of the Rocket.Chat service, name of the subprocessor, and objectively justifiable grounds for objection unless otherwise provided for in your service agreement with Rocket.Chat which terms control.
Due to the nature of our business, we are consistently updating the list and controls of our subprocessors.
For more information on Rocket.Chat's privacy practices, please visit our Privacy Policy. If you have questions regarding this page, please get in touch with us at [email protected].
Rocket.Chat is committed to transparency as part of its values. As such, we provide previous versions of our Agreements and Policies in our Agreements and Policies History.