diff --git a/rules/do-you-email-clients-as-soon-as-you-realise-you-will-overrun-your-original-estimate/rule.md b/rules/do-you-email-clients-as-soon-as-you-realise-you-will-overrun-your-original-estimate/rule.md index 6e9bb0bd3dd..44262ff66ad 100644 --- a/rules/do-you-email-clients-as-soon-as-you-realise-you-will-overrun-your-original-estimate/rule.md +++ b/rules/do-you-email-clients-as-soon-as-you-realise-you-will-overrun-your-original-estimate/rule.md @@ -50,3 +50,28 @@ Never keep the client in the dark when you exceed your estimates, it will only a As soon as you realise that any of your estimates are likely to be exceeded by a material margin (about 20%), then let the customer know ASAP [by phone and by email (using the 'as per our conversation' rule)](/as-per-our-conversation-emails). This will ensure that the client is fully aware of any problems and has a chance to decide an alternative action.  **Note:** For Scrum projects, you should keep an eye on your burndown chart during your daily standups to see if you are on track to finish all the work in a Sprint. + +::: email-template +| | | +| -------- | --- | +| To: | Adam | +| Subject: | Northwind - Data migration | +::: email-content + +### Hi Adam, + +I tried calling you but you were unavailable. + + +I have some newly discovered work around Source Control that I'll need to tackle before I can finish the feature I was working on. + +Estimate: This will take an extra week. + + +I will get onto it now. Let me know if that is not ok. + +::: +::: +::: good +Good example - The client has been informed of the new work and resultant delays +::: \ No newline at end of file