diff --git a/categories/marketing-and-video/rules-to-better-outbound-calls.md b/categories/marketing-and-video/rules-to-better-outbound-calls.md index fd53a7948d7..f8b05553358 100644 --- a/categories/marketing-and-video/rules-to-better-outbound-calls.md +++ b/categories/marketing-and-video/rules-to-better-outbound-calls.md @@ -7,7 +7,7 @@ index: - make-a-good-call-introduction - have-an-outbound-script - ask-open-ended-questions -- build-a-yes-ladder-to-your-outbound-script +- harnessing-the-power-of-no - call-enough-people - change-cold-calls-into-warm-calls - have-the-right-attitude @@ -21,4 +21,3 @@ index: As you look at the phone and get ready to make the first outbound call on the seemingly endless list in front of you, you're filled with doubt, fear, and anxiety. As you break out in a cold sweat you've just realized why they call it a cold call. But the reluctance and fear that you're feeling can be remedied if you do just follow a few simple things before you start your outbound efforts. You control the image that you project to the world. If you are knowledgeable and prepared, you will be more confident and convey a positive self-image. Remember that prospects can benefit from your expertise and knowledge and that you are calling to offer them something useful. Here are some tips and tricks on how to make your outbound efforts more fun and successful. - diff --git a/rules/conditional-access-policies/internationaltravel.png b/rules/conditional-access-policies/internationaltravel.png new file mode 100644 index 00000000000..e3466ab39ae Binary files /dev/null and b/rules/conditional-access-policies/internationaltravel.png differ diff --git a/rules/conditional-access-policies/rule.md b/rules/conditional-access-policies/rule.md index 59f5119410f..34e38894841 100644 --- a/rules/conditional-access-policies/rule.md +++ b/rules/conditional-access-policies/rule.md @@ -71,10 +71,18 @@ Now configure some policies to implement these rules ![Figure: Choose report only until you are sure that your rules work](conditionalaccess8.png) -### Exclude travelling users +### International Travel Notice - Exclude travelling users and let them keep their access to work resources while on holidays or overseas -When a user goes overseas and needs access to the company resources, you should temporarily exclude them from the Block Access policy. Traveling users should [inform and request access](https://my.sugarlearning.com/SSW/items/14134/travel-notice-dont-lose-access-to-work-stuff-while-traveling-or-holidays) prior to their departure. +When a user goes overseas and needs access to the company resources, you should temporarily exclude them from the Block Access policy. + +Traveling users should inform and request access prior to their departure. A good way to do this is via Microsoft Forms: + +::: good +![Good Example: Figure - Inform of your travel using an easy form](internationaltravel.png) +::: Otherwise they will get this message: -![Figure: You cannot access this right now](conditionalaccess.jpg) \ No newline at end of file +::: bad +![Bad Example: Figure - You get this error message: "You cannot access this right now"](conditionalaccess.jpg) +::: \ No newline at end of file diff --git a/rules/disable-leaving-employee-accounts/rule.md b/rules/disable-leaving-employee-accounts/rule.md index a94a77fe97b..e7cac36850d 100644 --- a/rules/disable-leaving-employee-accounts/rule.md +++ b/rules/disable-leaving-employee-accounts/rule.md @@ -7,8 +7,13 @@ authors: url: https://www.ssw.com.au/people/chris-schultz - title: Ash Anil url: https://ssw.com.au/people/ash/ + - title: Kaique Biancatti + url: https://ssw.com.au/people/kaique-biancatti + - title: Warwick Leahy + url: https://ssw.com.au/people/warwick-leahy related: - disable-users-rather-than-deleting-for-better-crm-reporting + - email-do-you-use-the-best-backup-solution created: 2022-06-01T05:02:57.165Z guid: c82ab433-a719-4ad7-b993-e6a0cba834c6 --- @@ -34,16 +39,14 @@ You should create a list of instructions that are followed whenever an employee 4. Backup data. Make sure you have a backup of the employee's work. This might include: - - * Outlook PST file - * OneDrive, Google Drive, etc - * Files from their computer +* Check their mailbox, Teams, OneDrive, etc. are in your [Email backup solution](https://www.ssw.com.au/rules/email-do-you-use-the-best-backup-solution/) + * Alternatively, export their Outlook PST file +* Files from their computer 5. Remove their AD user account from any group membership 6. Disable their AD account - and any other accounts they have: - - * Move their account to a "disabled users" OU - * Don't delete their account, this can cause issues in the future! +* Move their account to a "disabled users" OU +* Don't delete their account, this can cause issues in the future! ![Figure: Disabled User OU](disabled-ou.png) diff --git a/rules/groups-in-microsoft-365/ad-group.png b/rules/groups-in-microsoft-365/ad-group.png new file mode 100644 index 00000000000..b88fcd74fc6 Binary files /dev/null and b/rules/groups-in-microsoft-365/ad-group.png differ diff --git a/rules/groups-in-microsoft-365/rule.md b/rules/groups-in-microsoft-365/rule.md index 9261faceb1c..ca27c26b672 100644 --- a/rules/groups-in-microsoft-365/rule.md +++ b/rules/groups-in-microsoft-365/rule.md @@ -29,7 +29,7 @@ These groups are created and managed within an organization's local network, usi ***NOTE: AD groups sync to Microsoft 365 (cloud), but Microsoft 365 groups don't sync back to AD, unless you enable [Group Writeback](https://learn.microsoft.com/en-us/entra/identity/hybrid/connect/how-to-connect-group-writeback-enable).*** -![Figure: Choosing a group type in On-Premises Active Directory ](on-prem-group.jpg) +![Figure: Choosing a group type in On-Premises Active Directory ](ad-group.png) ### Groups in Microsoft 365 (Cloud) diff --git a/rules/build-a-yes-ladder-to-your-outbound-script/rule.md b/rules/harnessing-the-power-of-no/rule.md similarity index 98% rename from rules/build-a-yes-ladder-to-your-outbound-script/rule.md rename to rules/harnessing-the-power-of-no/rule.md index 5f0a3f2ab9b..7762f5307c8 100644 --- a/rules/build-a-yes-ladder-to-your-outbound-script/rule.md +++ b/rules/harnessing-the-power-of-no/rule.md @@ -10,10 +10,13 @@ authors: related: [] redirects: - do-you-build-a-yes-ladder-to-your-outbound-script + - build-a-yes-ladder-to-your-outbound-script created: 2018-04-09T23:34:36.000Z archivedreason: null guid: 03f82a18-c8c4-473a-973f-88723d21acf7 + --- + In sales and negotiations, the traditional approach often focuses on steering the conversation towards a series of 'yes' responses. However, a more effective strategy can be to encourage potential customers to say 'no'. This approach, known as 'no-oriented questioning', not only alleviates the pressure on prospects but also opens up a more honest and productive dialogue.