diff --git a/rules/email-send-a-v2/rule.md b/rules/email-send-a-v2/rule.md index a8423c178ac..944973c6e3a 100644 --- a/rules/email-send-a-v2/rule.md +++ b/rules/email-send-a-v2/rule.md @@ -45,24 +45,25 @@ Having an entire new version of an email is important as it: * Changes or clarifications to the content, that can act as the latest version of the thread, without needing a re-send ::: -### How to send a v2 (Outlook) +### How to structure a v2 -1. Open your v1 email in Sent Items -2. Click Actions | Resend this message -3. Include (v2 - {{ REASON }}) on the first line of the email body -4. The reason should include a summary of what was changed +1. Include (v2 - {{ REASON }}) on the first line of the email body + - For further versions of an email, replace the v2 with v3, v4, v5, etc +2. The reason should include a summary of what was changed +3. Send the v2 email as if v1 never happened (same for v3, v4, etc). Make sure the previous version is not part of the email history +4. If the email is a reply, then [keep the email history](/do-you-keep-the-history-of-an-email) leading up to your original email ::: info -**Warning:** Do not add "v2" to the subject as we want to keep the thread. +**Warning:** Do not add "v2" or make any changes to the subject as we want to keep the thread. ::: -4. If the email is a reply, then [keep the email history](/do-you-keep-the-history-of-an-email) leading up to your original email. -5. Replace your v1 with your v2 email, as if the v1 never happened (same for v3, v4, etc) +#### How to send a v2 in Outlook -::: greybox -**Note:** For v3 emails replace the (v2 - {{ REASON }}) on the first line of the email body with (v3 - {{ REASON }}). Repeat this for v4, v5, etc. +1. Open your v1 email in Sent Items +2. Click Actions | Resend this message -For appointments, the procedure is different, see [do you explain why you've updated or deleted an appointment?](/explain-deleted-or-modified-appointments). +::: greybox +**Note:** For appointments the procedure is different, see [do you explain why you've updated or deleted an appointment?](/explain-deleted-or-modified-appointments). ::: ::: email-template