diff --git a/rules/give-clients-a-warm-welcome/rule.md b/rules/give-clients-a-warm-welcome/rule.md index cea9ee1e894..0cfccafd7ca 100644 --- a/rules/give-clients-a-warm-welcome/rule.md +++ b/rules/give-clients-a-warm-welcome/rule.md @@ -13,7 +13,6 @@ authors: related: [] redirects: - meetings-are-you-hospitable-in-client-meetings-at-your-office -- https-rules-ssw-com-au-meetings-are-you-hospitable-in-client-meetings-at-your-office - do-you-give-clients-a-warm-welcome --- @@ -22,21 +21,16 @@ When a client arrives, your job is to make them feel comfortable and impress the - ::: greybox * Leaving the client standing at the reception while finishing what you were doing * Offering them tea, coffee or biscuits (not everyone likes tea/coffee) - - ::: - ::: bad Figure: Bad example - This could start the meeting poorly ::: - ::: greybox * Be dressed appropriately @@ -47,23 +41,16 @@ Figure: Bad example - This could start the meeting poorly * Notify the project manager/developers who are included in the meeting * Ask someone to bring a couple of glasses of water into the meeting (as everyone drinks water) * Join the meeting in the boardroom: -- Show some enthusiasm when meeting with the client -- Hand over, and collect, business cards - (organize in front of you, to help you remember their names) -- Use their names a few times early on to help you remember their name - + * Show some enthusiasm when meeting with the client + * Hand over, and collect, business cards - (organize in front of you, to help you remember their names) + * Use their names a few times early on to help you remember their name ::: - ::: good -Figure: Good Example - You are starting off the meeting well - +Figure: Good example - You are starting off the meeting well ::: - - - -::: greybox -You should do a role-play with your manager being the client. Then get feedback on how he/she found the experience.  - +::: info +**Tip:** You should do a role-play with your manager being the client. Then get feedback on how he/she found the experience. :::