diff --git a/rules/weekly-client-love/rule.md b/rules/weekly-client-love/rule.md index 5218a778f44..5e1df4754fb 100644 --- a/rules/weekly-client-love/rule.md +++ b/rules/weekly-client-love/rule.md @@ -1,7 +1,7 @@ --- type: rule archivedreason: -title: Do you build a relationship with clients by giving "Client Love" each week? (aka "Customer Love") +title: Do you build a relationship with clients by giving "Client Love" each week? guid: 00f4a48f-07be-4fbc-bc3c-db91e695b45b uri: weekly-client-love created: 2010-07-16T06:45:19.0000000Z @@ -23,41 +23,45 @@ redirects: --- -Being a good coder is not enough. There are multiple factors that can affect whether a project proceeds in a positive or a negative way. One factor that can have a significant impact on a project is the relationship between the developer and the client. This relationship is also important as it can help bring clients back for more work. +Being a good coder is not enough. There are multiple factors that can affect whether a project proceeds in a positive or a negative way. One factor that can have a significant impact on a project is the relationship between the developer and the client. This relationship is especially important if you want to be asked back to do more work. + +Sometimes we call this 'Customer Love', but it's the same thing. -A great way of taking a small step each week is to do something on a more personal basis for the client. +A good practice is to set aside a little time each week to reconnect with a client, thats called giving 'client love' (aka Customer Love). ![Figure: Show clients that you're more than just an awesome developer](Keyboard-Heart.jpg) -Each week give some love your current client, or a past one. - -There are many ways to show "Client Love", giving them a call is the best but a simple LinkedIn message or email is ok. +There are many ways to show "Client Love", the best way is to call them, a conversation (on Teams) or email is also ok, but this is different for every client. -Here are some things a developer can do: +Here are some things a developer can do and/or say: -* Send an IM saying _I was just thinking about your project and I think this might be a good idea? {{ IDEA }}_ +* Give them a call if you've got a cool idea worth discussing * Call the client and invite them to User Groups where the topic is related to their project +* Send an IM saying _I was just thinking about your project and I think this might be a good idea? {{ IDEA }}_ * Send an IM with a link to a web article that would interest them or thats relevant to their project -* Show interest in their industry (this will also help you to understand and fix their business problems) -* Send them a "happy birthday" message -* Talks and listen about non-work related things. People generally love talking about themselves and appreciate it when someone listens; most people don't take the time to listen. Here are some examples: +* Show interest in their industry (this will also help you to understand and fix their business problems) e.g. _I know we spoke about VSA, and as you know I am a fan. What do you think about this infographic? +https://www.linkedin.com/posts/pavledavitkovic_vertical-slice-architecture-benefits-ugcPost-7189176314484977665-SMi-_ +* Send them a "happy birthday" message along with something else (e.g. _Happy Birthday, how are users finding that new order form?_) + +### Existing clients only +* Buy the client their favorite coffee (remember without asking by writing it in their contact) +* Talk and listen about non-work related things. Find out topics that they are interested in and why. Here are some examples: * How was your weekend? * What are you doing this weekend? - * General talking about their family / remembering the names of their family members + * General talking about their family (remember the names by writing it in their contact) * General talking about their hobbies -* Buy the client their favorite coffee The tasks don't have to cost anything. Free tasks are more thoughtful and show the client you are thinking about them. -Some of these are also relevant to previous clients. Great consultants try to maintain a friendly relationship with previous clients, this will keep you in the back of the clients mind, and they will think of you next time they need some work done. +Some of these are also relevant to previous clients. Great consultants try to maintain a friendly relationship with previous clients by touching base. This will keep you in the back of the clients mind, and they will think of you next time they need some work done. ::: greybox -**Extra Reading:** For some, the above comes naturally. For everyone else, we highly recommend the book [How to Win Friends and Influence People](https://www.amazon.au/How-Win-Friends-Influence-People/dp/0671027034) written by Dale Carnegie. It is an easy read, the principles are easy to implement and will enhance all the relationships in your life. +**Extra Reading:** For some, the above comes naturally. For everyone else, read the book [How to Win Friends and Influence People](https://www.amazon.au/How-Win-Friends-Influence-People/dp/0671027034) written by Dale Carnegie. It is an easy read, the principles are easy to implement and will enhance all the relationships in your life. ::: -Account managers need to [make sure their developers are giving "Client Love" to customers](/weekly-client-love). +Account managers need to [make sure their developers are giving "Client Love" to customers](/weekly-client-love) and help them get better at it. ## Documenting the conversation