diff --git a/rules/reply-done-and-delete-the-email/rule.md b/rules/reply-done-and-delete-the-email/rule.md
index cf9de91e6a9..ec7e9ab1d8b 100644
--- a/rules/reply-done-and-delete-the-email/rule.md
+++ b/rules/reply-done-and-delete-the-email/rule.md
@@ -41,7 +41,8 @@ Read the "[Definition of Done](/definition-of-done)" for more information about
   1. [Seek clarification](/do-you-seek-clarification-via-the-telephone-first)
   1. If you still don't agree or the task is still blocked, reply "<mark>Not done - [as per our conversation](/as-per-our-conversation-emails), the reason is XXX</mark>"
 * If there are multiple tasks (some "Done" and some "Not Done"), reply to each item **individually** "<mark>Done</mark>" or "<mark>Not Done</mark>"
-* If the task can't be 100% completed at the time, you may reply "<mark>Partially done - the reason is XXX</mark>"
+* If the task can't be 100% completed at the time, you may reply "<mark>Partially done - the reason is {{ REASON }}</mark>"  
+  **Note:** If you expect the 'done' to be ready soon, you should wait to send the email instead of using 'partially done'.
 * If you have already sent a "Done", then the client asks you to undo the change, reply <mark>"Undone"</mark>
 
 ::: email-template