Suppose you inherited a mess like this:
- flat, unrefined knowledge base
- Overlapping content
- Redundant knowledge
- 1 person team
Think about these:
- Try to understand what the goals/priorities were of previous solutions, versus what goals you’re trying to accomplish now.
- Keep your priorities in mind when determining next steps.
- Make sure the solution is scalable; once you have a better solution, other teams will want in.
- If your audience is internal and cross-department, consider whether gating content with permissions will solve existing problems.
- How much content will change?
- Define your hierarchy
- Keep the audience in mind
- Organize docs by function/purpose/types
- Depending on whether you’re inheriting internal or external-facing content, consider breaking down content by either product/category or per-department. Using both will get messy.