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[Bug]: LG TV loads native player which inmediatly returns error "files is not supported" #1240

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PabloSilva96 opened this issue Mar 3, 2025 · 2 comments
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@PabloSilva96
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Stremio Platform

LG Native TV App

Describe the bug

Using the LG app with Torrentio RD a lot of streams instead of loading in the stremio app, it launches the native LG player wich inmediatly crashes with an error "files is not supported"
Tried reinstalling the app but the same issue persists.

To Reproduce

For example in Bakemonogatari season 1 episode 1 using Torrentio RD all of the first 3 stream options have this issue, there are some others that don't but most of them do for this series.

Expected behavior

Expected to launch the stremio app player like it does from some of the stream options

Screenshots

No response

Desktop (if applicable)

On desktop app windows 10 the same files can be reproduced with no issue.

Smartphone (if applicable)

No response

TV (if applicable)

Device: LG webOS TV NANO756PR
OS: webOS TV 6.5.0-24 kisscurl-koli

Logs

Notes

From these reddit posts it seems the issue has been like that for months previous to the last app update:
https://www.reddit.com/r/Stremio/comments/1f7bpcg/stremio_in_devant_lg_tv_keeps_using_the_builtin/
https://www.reddit.com/r/Stremio/comments/1hgz9nr/stremio_opening_video_player_app_on_my_lg_tv/
https://www.reddit.com/r/Stremio/comments/1fhp1rp/lg_tv_app_not_working/
here we got an answer from a dev 5 months ago but in that case the files could be reproduced in the LG native player which is different for my case https://www.reddit.com/r/Stremio/comments/1g0ufxp/lg_tv_webos_separate_media_player/

@kKaskak
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kKaskak commented Mar 5, 2025

means you play a file 4k when your tv supports only 1080p or the format you try to play is not supported on your TV. Try playing a 1080p stream or 720p stream

@PabloSilva96
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The example I gave is already 1080p, it also happens with some 720p options and my TV should be compatible with 4k as I'm able to watch other files in 4k.

Maybe it is something with the subtitles format because the TV app only seems to support basic formats where there are only subtitles in the bottom, and on the PC version these streams that crash on the TV have subtitles on multiple sides of the screen.

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