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Describe the bug:
"You may request data be deleted from your account." This statement is factually incorrect. Told a customer to enter a ticket to delete log data as a result of data spillage. Sumo support said they do not/can not delete data. This section needs to be reviewed, clarified and rewritten. Please.
Steps to reproduce the behavior:
Go to Collector Troubleshooting and FAQ page.
Scroll down to Delete data already collected to Sumo Logic
Under Answer: "It is not possible for users to delete specific message data already ingested into Sumo Logic. All data sent to Sumo Logic is indexed together and stored in a Write Once Read Many (WORM) storage, which you cannot modify. You may request data be deleted from your account."
Describe the bug:
"You may request data be deleted from your account." This statement is factually incorrect. Told a customer to enter a ticket to delete log data as a result of data spillage. Sumo support said they do not/can not delete data. This section needs to be reviewed, clarified and rewritten. Please.
Steps to reproduce the behavior:
https://help.sumologic.com/docs/send-data/collector-faq/#:~:text=Is%20this%20possible%3F-,Answer%E2%80%8B,be%20deleted%20from%20your%20account
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