support_tickets.php

<?php
// Ubersmith API Example
// Support Tickets
// This script demonstrates how to mass modify support tickets.

// Display all errors
ini_set('display_errors',1);
ini_set('display_startup_errors',1);
error_reporting(E_ALL);

// Path to Ubersmith API Configuration file
require_once __DIR__ .'/config.inc.php';

// Configuration Extension
$config = array_merge($config, [
	// Parameters for API call
	'params' => [
		// Criteria for targeting tickets
		'from' => [
			'queue'    => 1, // Department (Queue) ID
			'type'     => 'On Hold', // Type
			'priority' => 2, // Priority (2 = High)
			'limit'    => 500 // Maximum amount of tickets to find
		],
		
		// Details to modify in targeted tickets
		'to' => [
			'queue'      => 2, // Department (Queue) ID
			'type'       => 'Open', // Type
			'priority'   => 1, // Priority (1 = Normal)
			'impact'     => 2, // Impact (1 = Moderate/Limited)
			'assignment' => 5, // Assigned Admin ID
		],
	],
]);

// Initialize Ubersmith API Client
require_once $config['api_client_path'];
$api_client = new uber_api_client($config['domain'], $config['api_username'], $config['api_token']);

// Initialize counter and begin new line for status output
$count = 0;
print "\n";

// Begin targeting support tickets
try {
	// Retrieve list of tickets based on specified criteria
	$tickets = $api_client->call('support.ticket_list', $config['params']['from']);
	if (empty($tickets)) {
		throw new Exception('No tickets found for the specified criteria.');
	}
	
	// Loop through ticket list and apply modifications
	foreach ($tickets as $ticket_id => $ticket) {
		// Set the targeted Ticket ID
		$config['params']['to']['ticket_id'] = $ticket_id;
		
		$api_client->call('support.ticket_update', $config['params']['to']);
		print 'Modifying ticket #'. $ticket_id ."\n";
		$count++;
	}
} catch (Exception $e) {
	print 'Error: '. $e->getMessage() .' (Code '. $e->getCode() .')'."\n\n";
	
	print $count .' tickets modified.'."\n";
	
	// Early exit so success message below doesn't get printed
	exit;
}

print 'Success: '. $count .' tickets modified.'."\n";

// end of script