get_ticket_logs.md

Functional description

query ticket logs

Request Parameters

{{ common_args_desc }}

Interface Parameters

Field	Type	Required	Description
sn	string	YES	ticket number

Request Parameters Example

{  
    "bk_app_secret": "xxxx", 
    "bk_app_code": "xxxx", 
    "bk_token": "xxxx", 
    "sn": "NO2019090XXXXXXXX"
}  

Return Result Example

{
    "message": "success",
    "code": 0,
    "data": {
        "sn": "NO2019090414050083",
        "title": "xxxxx",
        "create_at": "2019-09-04 14:05:00",
        "creator": "xxx(xxx)",
        "logs": [{
						"operator": "xxxx",
						"message": "start",
						"source": "WEB",
						"operate_at": "2019-08-09 00:41:02"
					}, {
						"operator": "xxxx",
						"message": "xxxx(xxxx) process【submit】(submit)",
						"source": "WEB",
						"operate_at": "2019-08-09 00:43:43"
					}, {
						"operator": "xxxx",
						"message": "xxxx(xxxx) process【submit】(approve)",
						"source": "WEB",
						"operate_at": "2019-08-10 16:39:14"
					}, {
						"operator": "xxxx",
						"message": "xxxx(xxxx) process【a】(approve)",
						"source": "WEB",
						"operate_at": "2019-08-10 20:35:45"
					}, {
						"operator": "xxxx",
						"message": "xxxx(xxxx) process【b】(approve)",
						"source": "API",
						"operate_at": "2019-08-15 10:20:09"
					}, {
						"operator": "xxxx",
						"message": "over",
						"source": "SYS",
						"operate_at": "2019-08-15 10:20:09"
					}
        ]
    },
    "result": true
}

Return Result Description

Field	Type	Description
result	bool	true/false, indicate success or failure
code	int	return code. 0 indicates success, other values indicate failure
message	string	error message returned when result is false
data	object	data returned when result is true, details are described below

data

Field	Type	Description
sn	string	ticket number
title	string	ticket title
create_at	string	create time
creator	string	ticket creator
logs	array	ticket logs list

logs

Field	Type	Description
operator	string	operator
message	string	operate message
operate_at	string	operate time
source	string	operate source，include：WEB（on pc）/MOBILE（on phone）/API（call api）/SYS（system auto process）