config_sensitive.py

import requests, datetime
from copy import deepcopy
# from autocorrect import Speller
import pytz

TOKEN = "" # Discord Token, ignore if using Streamlit
ID = [] # List of allowed Discord Channel ID for the chatbot to interact, ignore if using Streamlit

# Holidays Schedule API
async def holiday_api():
    global holiday_res
    global holidays_ls
    holiday_res = requests.get("https://api.apiit.edu.my/transix-v2/holiday/active").json()
    holidays_ls = deepcopy(holiday_res)

async def holidays():
    today = datetime.datetime.utcnow().replace(tzinfo=pytz.utc).astimezone(pytz.timezone('Asia/Kuala_Lumpur')).replace(hour=0, minute=0, second=0, microsecond=0)
    res=""
    count = 0
    for holiday_list in holidays_ls:
        holiday_ls = holiday_list['holidays']
        holiday_ind = 0
        while holiday_ind < len(holiday_ls):
            if count > 2:
                break
            holiday = holiday_ls[holiday_ind]
            holiday_startdate = pytz.utc.localize(datetime.datetime.strptime(holiday["holiday_start_date"], "%a, %d %b %Y %H:%M:%S %Z"))
            holiday_enddate = pytz.utc.localize(datetime.datetime.strptime(holiday["holiday_end_date"], "%a, %d %b %Y %H:%M:%S %Z"))
            holiday_startdate_str = holiday_startdate.strftime('%d %b %Y (%a)')
            holiday_enddate_str = holiday_enddate.strftime("%d %b %Y (%a)")
            if today.date() > holiday_enddate.date():
                holiday_ls.remove(holiday)
                continue

            if holiday_startdate.date() <= today.date() and holiday_enddate.date() >= today.date(): # Ongoing holiday
                res += "We are in **" + holiday["holiday_description"] + "** now, "
                if holiday_startdate_str == holiday_enddate_str:
                    res += f"on {holiday_startdate_str}.\n"
                else:
                    res += f"from {holiday_startdate_str} to {holiday_enddate_str}.\n"
            elif today.date() < holiday_startdate.date(): # upcoming holiday
                if "Upcoming holidays" not in res:
                    res += "\n**Upcoming holidays**\n"
                if holiday_startdate_str != holiday_enddate_str:
                    res += holiday["holiday_description"] + " - " + f"from {holiday_startdate_str} to {holiday_enddate_str}" + "\n"
                else:
                    res += holiday["holiday_description"] + " - " + f"{holiday_startdate_str}" + "\n"
                count += 1
            holiday_ind+=1
        if not res:
            res = "No Upcoming Holidays"
    return res

async def chk_tdy_holiday():
    await holiday_api()
    today = datetime.datetime.utcnow().replace(tzinfo=pytz.utc).astimezone(pytz.timezone('Asia/Kuala_Lumpur')).replace(hour=0, minute=0, second=0, microsecond=0)
    for holiday_list in holidays_ls:
        holiday_ls = holiday_list['holidays']
        holiday_ind = 0
        while holiday_ind < len(holiday_ls):
            holiday = holiday_ls[holiday_ind]
            holiday_startdate = pytz.utc.localize(datetime.datetime.strptime(holiday["holiday_start_date"], "%a, %d %b %Y %H:%M:%S %Z"))
            holiday_enddate = pytz.utc.localize(datetime.datetime.strptime(holiday["holiday_end_date"], "%a, %d %b %Y %H:%M:%S %Z"))
            if today.date() > holiday_enddate.date():
                holiday_ls.remove(holiday)
                continue

            if holiday_startdate.date() <= today.date() and holiday_enddate.date() >= today.date(): # Ongoing holiday
                return True
            holiday_ind+=1
    return False

# Bus Schedule API
async def bus_api():
    global schedules
    global tmp_schedules
    schedules={}
    tmp_schedules={}
    try:
        schedules = requests.get("https://api.apiit.edu.my/transix-v2/schedule/active")
        schedules = schedules.json()
        tmp_schedules = schedules['trips'].copy()
    except:
        pass

async def bus_schedule(start, end):
    now = datetime.datetime.utcnow().replace(tzinfo=pytz.utc).astimezone(pytz.timezone('Asia/Kuala_Lumpur'))

    formatted_time = now.strftime('%Y-%m-%dT%H:%M:%S')
    formatted_time_with_offset = formatted_time + "+0800"
    try:
        schedule_ind = 0
        while schedule_ind < len(tmp_schedules):
            schedule = tmp_schedules[schedule_ind]
            # No bus on weekend
            if now.weekday() > 4:
                raise Exception('weekends')
            # Skip the "friday only" schedules if it's not Friday
            if schedule['day'] == "friday only" and now.weekday() != 4:
                schedule_ind += 1
                continue
            time = schedule["time"]
            if datetime.datetime.strptime(time, '%Y-%m-%dT%H:%M:%S%z').time() < datetime.datetime.strptime(formatted_time_with_offset, '%Y-%m-%dT%H:%M:%S%z').time():
                schedule_ind += 1
                continue
            # "Mon-Fri" schedule
            if start in schedule["trip_from"]["name"]:
                if end in schedule["trip_to"]["name"]:
                    bus = schedule["bus_assigned"] if schedule["bus_assigned"] else "Unknown"
                    time = datetime.datetime.strptime(time, '%Y-%m-%dT%H:%M:%S%z').strftime('%H:%M')
                    return f"Next shuttle `{bus}` will depart **from {start} to {end}** at **{time}**" # Found schedule
            schedule_ind += 1
                
        # No schedule found        
        return f"NO SHUTTTLE SERVICE SCHEDULE available at this moment for **{start} to {end}**. \nPlease refer to APSpace or https://www.apu.edu.my/CampusConnect."
    except Exception as e:
        print(e)
        # API response error
        return "Sorry, the shuttle schedule is unavailable at the moment. \nPlease refer to APSpace or https://www.apu.edu.my/CampusConnect."
    
# convo list
async def get_qa(inp, ori_inp):
    qa = {
        # Campus
        "APU campus is at Jalan Teknologi 5, Taman Teknologi Malaysia, 57000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur": [
            "campus",
            "How do I get to the campus?",
            "How do I get to the APU?",
            "What is the address of the campus?",
            "What is the address of the APU?",
            "go campus",
            "give me the location of the campus",
            "go APU",
            "give me the location of the APU",
            "Where APU",
            "where campus"
        ],

        # Library(how to search printed books?)
        "1) Access the OPAC portal using this link: https://opac.apiit.edu.my/ \n2) Search for the book and click “Go“. Select keyword, ISSN, and Subject from the drop-down menu adjacent to the search bar to change search details.\
            \n3) Choose the book that you want and click the title.\n4) Search for the book on the shelf using the call number and also take note of the library's location.\
            \n5) Ensure the book is “Available”. You can reserve if the status is “Checkout”.": [
            "find book",
            "search book",
            "search printed books",
            "How to search for printed book?",
            "How do I search for a specific book?",
            "How do I find a book in the library?",
            "How do I look a book in the library?",
            "How to search for a library book?",
            "How can I locate a book in the library?"
            "What is the best way to search for a book?",
            "Where do I go to find a physical book?",
            "What should I do to get a book in the library?",
            "Where can I search for a library book?",
            "How can I quickly find a book by its title?",
            "What is the fastest way to find a book?",
            "How to locate a book in the library?",
            "What is the easiest way to find a book?",
            "Steps to find a book",
            "What is the process to find a book?",
            "I need help finding a book",
            "What should I do to locate a book in the library?",
        ],
    
        # Library(how to borrow items from the library?)
        "You can either bring the items that you wish to borrow along with your ID to the counter or proceed to our Self-checkout kiosk for a quicker check-out process.": [
            "Borrow book",
            "How to borrow a book?",
            "How do I borrow books from the library?",
            "How to borrow items from the library?",
            "I want to borrow a book",
            "How can I borrow book from the library?",
            "What is the process to borrow a book from the library?",
            "What steps should I follow to borrow a book from the library?",
            "How can I borrow a book from the library?",
            "What is the procedure to borrow items from the library?",
            "What is the procedure to borrow a book from the library?",
            "What do I need to do to borrow books from the library?",
            "What should I do to borrow a book from the library?",
            "Do I need a library card to borrow items?",
            "Do I need my student card to borrow items?",
            "Do I need my student card to borrow a book?",
        ],

        # Library(How many items can students and staff borrow?)
        "Certificate, Foundation, Diploma and Degree Students- 4 items\nPostgraduate Students (Full-time)- 10 items\nPostgraduate Students (Part-time)- 6 items\
        \nAcademic Staff (Full-time)- 20 items\nAcademic Staff (Part-time)-10 items\nAdministrative Staff- 2 items\nEnglish Language Course Students- 2 items\
        \nEFREI Students-2 items": [
            "Amount of borrowing item per time",
            "How many item can a peson borrow?",
            "How many items can a student borrow?",
            "How many items can a staff borrow?",
            "How many books can I borrow?",
            "How many books can I borrow per time?",
            "How many books can I borrow at once?",
            "How many items can I borrow?",
            "How many items can I borrow per time?",
            "How many items can I borrow at once?"
            "How many items am I allowed to borrow",
            "borrowing limit",
            "What is my borrowing limit?",
            "Maximum amount of book to borrow per person",
            "What is the maximum amount of books I can borrow?",
            "How many books can I borrow as a Certificate student?",
            "How many books can I borrow as a Foundation student?",
            "How many books can I borrow as a Diploma student?",
            "How many books can I borrow as a Degree student?",
            "How many books can I borrow as a Full time Postgraduate student?",
            "How many books can I borrow as a Part time Postgraduate student?",
            "How many books can I borrow as a Full time Academic staff?",
            "How many books can I borrow as a Part time Academic staff?",
            "How many books can I borrow as a Administrative Staff?",
            "How many books can I borrow as a English Language Course Students?",
            "How many books can I borrow as a EFREI Students?",
        ],

        # Library(How to extend the borrowing book due date?)
        "You can either renew the items over the counter or you can do an online renewal if you have not reached your renewal limits. If you have reached the renewal limit, you will have to bring the item to the library to see if it can be further extended. \
        \nOnline renewal can be done by logging in to your “My Library Account”, https://library.apu.edu.my/": [
            "renew book",
            "extend book due date",
            "How to extend the borrowing book due date?",
            "How to extend the due date for the library books?",
            "What is the process for renewing my borrowed books?",
            "What are the steps to extend the due date of my library books?",
            "What is the process for renewing books",
            "Can I extend the due date of my books online?",
            "Is there a way to extend the return date of my borrowed books?",
            "How to renew my library books online?",
            "How can I extend the due date for my borrowed books?",
            "Is there an online option to extend the due date for library books?",
            "Can I renew my borrowed books",
            "Can I renew books at the counter",
            "Can I renew books online?",
            "Can I renew my books in person?"
            "Can I request an extension for the due date of my borrowed books?",
            "Steps to extend book due date",
            "Online book renewal process",
            "Procedure to extend book return date",
            "How do I keep my books longer?",
            "How do I renew my books online?",
            "How to renew a book?",
        ],

        # Library(How to reserve a book?)
        "1) Log in to 'My Library Account', https://library.apu.edu.my/ to access the library catalog.\n2) Search and locate the book that you wish to reserve.\
        \n3) Click on the `Place hold` button to reserve the book(s).\n4) Choose your `Pickup location` as APU  Library to collect the book(s).\
        \n5) The librarians or automated email will notify you that the book(s) are ready for collection. Pick up the reserved books within three working days after notification. Your library account shows your reservation data and status.": [
            "reserve book",
            "How do I reserve a book?",
            "How to reserve a book?",
            "Can I reserve a book online?",
            "Can you guide me on reserving a book at APU Library?",
            "How to use 'My Library Account' for reserving a book?",
            "What are the steps to follow to reserve a book at APU Library?",
            "What steps should I follow to hold a book in the library?",
            "What are the steps to reserve a book from the library?",
            "How can I reserve a book",
            "Explain the process of book reservation.",
            "How to pick up a reserved book from APU Library?",
            "How will I know when my reserved book is ready?",
            "How will I get notified about my book reservation?",
            "How do I reserve a book through the library website?",
            "What is the process for online book reservation?",
            "how to reserve book"
        ],

        # Library(Where do I return the borrowed book?)
        "You can either return the borrowed items through the book return kiosk or at the library counter. Refer to the Book Return Kiosk Guide if you are returning the items using the kiosk. \nAlternatively, you can follow the on-screen instructions displayed in the kiosk screen.": [
            "return book",
            "Where do I return the borrowed book?",
            "How do I return the book?",
            "How can I give back borrowed books?",
            "Do I return books at the counter or kiosk?",
            "How do I use the return kiosk?",
            "Where should I go to return the book I borrowed?",
            "Where is the book return kiosk located?",
            "Can I return the borrowed book at the library counter?",
            "Is there a guide I can refer to for using the book return kiosk?",
            "How do I use the book return kiosk to return my borrowed book?",
            "What is the process for returning a borrowed book?",
            "What is the procedure to return a book using the kiosk?",
            "What are the steps for returning books through the kiosk?",
            "Can you guide me on how to return a book at the library?",
            "What are the instructions for returning a book through the kiosk?",
            "What steps should I follow to return a borrowed book at the library?",
            "Where should I return a book after borrowing it?",
        ],
    
        # Library(Can I borrow FYP/theses/dissertation?)
        "The hard bound FYP / Theses / Dissertation belongs to the library's `Reference Collection`. Any materials belong to this category can only be used within the library and not available for borrowing. However, you may visit the APU’s Institutional Repository (APres) to access hundreds of selected copies of FYPs / Theses/ Dissertation.": [
            "borrow FYP",
            "borrow theses",
            "borrow disseratation",
            "Can I borrow FYP?",
            "Can I borrow theses?",
            "Can I borrow dissertation?",
            "Can I borrow FYP from the library?",
            "Can I borrow theses from the library?",
            "Can I borrow disseratation from the library?",
            "Is it possible to take home the library's FYP?",
            "Is it possible to take home the library's theses?",
            "Is it possible to take home the library's dissertation?",
            "Are the FYP available for borrowing?",
            "Are the theses available for borrowing?",
            "Are the dissertation available for borrowing?",
            "Can I take the FYP home?",
            "Can I take the theses home?",
            "Can I take the dissertation home?",
            "Can FYP be borrowed?",
            "Can theses be borrowed?",
            "Can dissertation be borrowed?",
            "Is it allowed to borrow FYP?",
            "Is it allowed to borrow theses?",
            "Is it allowed to borrow disseration?",
            "Are fyp available for borrowing?",
            "Are theses available for borrowing?",
            "Are dissertation available for borrowing?",
        ],
    
        # Library(How long can I borrow an item?)
        "General circulation (no colored labels attached) – 7 days\n3 days loan (yellow-colored label) – 3 days\nOvernight loan (red-colored label) – 1 day\
        \nStaff circulation (green colored label) – for academic staff only – 120 days (4 months)\nReferences, Current Periodicals, Bound Journals - Only to be used in the library as a reference\
        \nFinal year projects and Theses - Only to be used in the library as a reference\nCD ROMs / DVDs - can be borrowed with the same privileges as the book.\
        \nAPU Wacom Tablet – 1 day\nAPU Lightpad – 1 day": [
            "How long can borrow an item?",
            "How long can I borrow a book?",
            "How many days can I borrow an item?",
            "What is the loan period for an item?",
            "What is the borrowing period for items with a yellow-colored label?",
            "What is the borrowing period for items with a red-colored label?",
            "What is the borrowing period for items with a green-colored label?",
            "Is there a specific duration for borrowing reference materials in the library?",
            "What is the duration for borrowing an item?",
            "How long can I borrow an APU Lightpad?",
            "How long can I borrow an APU Wacom Tablet?",
            "Can I borrow references?",
            "Can I borrow current periodicals?",
            "Can I borrow bound journals?",
            "What is the borrowing time for final year projects?",
            "What is the borrowing time for theses?",
            "How long can academic staff borrow green-labeled items?",
            "What is the borrowing policy for CD ROMs / DVDs?",
            "What is the loan period for an item",
            "Can I borrow reference materials or journals?",
            "How long can I borrow a general circulation item?",
            "Can academic staff renew green-labeled items?",
            "Is there a time restriction for items with no colored label?",
        ],
    
        # Library(What should I do if I lost a book?)
        "Please report to us immediately once you realize the borrowed item(s)/book(s) is lost by providing the details of the lost item(s) / book(s) `(e.g., name of the item, book title, barcode, date that you borrow, etc.)`. If you fail to report to us, the fines will continue to accrue. Once reported, your library account will be suspended temporarily. The library will allow a grace period of two weeks for you to search for the book(s)/item(s).\
        \n\nYou will not be charged with fines for **two weeks**. If the item is not found after the grace period, we will contact you to discuss one of the following possible options (but not limited to) to resolve the issue.\
        \n`- Replace the lost book with a new copy of the same edition or the latest edition.`\n`- Pay the replacement costs, including the book price and overdue fines owing on the item.`\
        \n\nLibrary staff will fill out the `Missing / Lost Book` form. You will receive the discussion's final verdict via email to guide your future steps. After you clean your account based on the final decision, we will reinstate your library account.": [
            "lost a book",
            "What should I do if I lost a book?",
            "I lost a book",
            "I lost a book I borrowed from the library."
            "What if I lose a library book?",
            "What are my responsibilities if I lose a library book?",
            "What happens if I can't find a book I borrowed from the library?",
            "What do I do if I lose a library book?",
            "Will I get fine if I lost a book?",
            "How long is the grace period for finding a lost book?",
            "Will my account get suspended if I lost a book",
            "What are my options if I can't find the lost book?",
            "I can't find thr book I borrowed",
            "Is my account suspended for a lost library item?",
            "How long do I have to find a lost book without fines?",
            "Can I replace a lost book",
            "Options if I can't find the lost book?",
            "I accidentally lost a book",
            "What action I need to take if I lost a borrowed book?",
        ],

        # Library(Do I have to pay if damaged a book?)
        "Damaged items should be reported to the library immediately to prevent fines from continuing to accrue. The cost of a damaged book depends on the severity of the damage If a loaned item is severely damaged, the student will have to replace it or pay for it at its current market price.\
        \nFor minor damages, the cost of repairing the book would be **RM 12** for soft-cover books and **RM 15** for hardcover titles.": [
            "What should I do if I damage a library book?",
            "How much does it cost to repair a damaged soft-cover book?",
            "How much does it cost to repair a damaged hard-cover book?",
            "What is the cost of repairing a book if damaged",
            "What happens if I damage a library book?",
            "Will I be fined for damaging a library book?",
        ],

        # Library(How do I check the print collection availability in the Library?)
        "You can either use the OPAC (Online Public Access Catalogue) or the Worldcat Discovery to enter your search terms in the search field available on the library homepage.": [
            "How do I check the print collection availability in the Library?",
            "How to check print collection?",
            "check print collection availability in the Library",
            "print collection availability in the Library",
            "print collection in the library",
            "How do I check if a book is in the library?",
            "How do I know if a book there in the library?",
            "How do I find out if a book is available in the library?",
            "How can I quickly check if a book is in the library's collection?",
            "What is the process for verifying the availability of print collections in the library?",
            "Can you guide me on how to find out if a print collection is available in the library?",
            "Can you guide me on finding a book in the library?",
            "What steps should I follow to check if a print collection is available in the library?",
            "Steps to check print collection is available",
            "What is the method to check the availability of print collections in the library?",
            "Method to check the availability of print collections in the library?",
            "How can I check the availability of print materials in the library?",
            "Is there a way to find out which print collections are currently available at the library?",
            "What should I do to check if a book is available in the library?",
            "How can I find out if a book is in the library's print collection?",
        ],
    
        # Library(Does the library have any magazine collections?)
        "We do have selected print magazine collections displayed on shelves in the library near the staircase area.": [
            "Does the library have any magazine collections?",
            "Are there any magazines available in the library?",
            "Can I find magazines in the library?",
            "Can I find any magazine collections in the library?",
            "Does the library carry any print magazines?",
            "Is there a magazine section in the library?"
            "Are there magazine collections at the library?",
            "Can I access magazines at the library?",
            "Do you have a selection of magazines in the library?",
            "Are there print magazines on the library shelves?",
            "Where can I find magazines in the library?",
            "Is there a magazine section in the library?",
            "Are magazines part of the library's collections?",
            "Magazine collection in library",
            "Where to find magazine collection in library?",
            "Is there a place in the library where I can find magazines?",
            "Are there any printed magazines I can read at the library?"
            "Can I check out magazines from the library?",
            "Where can I locate printed magazines within the library premises?",
            "Are there any physical copies of magazines in the library's inventory?",
            "Is there a magazine corner in the library?",
            "Are there any magazine displays in the library?",
            "Magazine collection in library",
        ],
    
        # Library(Does the library have a fiction book collection?)
        "We do have access to some selected fiction books in print and also as e-books. You can check the availability through  **OPAC (print copy)** and **EBSCOHost (e-books)** as shown below:\
        \n\n__OPAC (Print copy)__\n1) Click `Advance Search`in OPAC and choose the **content** to **Fiction** (Print copy).\n2) Choose any of the titles from the result. Write down the call number and search the book on the shelf.\
        \n\n__EBSCOhost (E-books)__\n1) Click `eBooks` from the top menu and choose **eBook Collection (EBSCOhost).**\n2) Key in any keyword in the search box. You may also browse by category at the side.\
        \n3) Once you find the title you wish to read/view. Click on the title to view the details of the e-books. You may also directly click `'PDF Full Text', 'EPUB Full Text', or 'Full Download'`.": [
            "Does the library have a fiction book collection?",
            "Does the library have a section for fiction books?",
            "Can I find fiction books in the library?",
            "Can I find fiction books in the library's collection?",
            "Is there a fiction book collection available in the library?",
            "Is there a section for fiction books in the library?",
            "Is there a collection of fiction books in the library?",
            "Does the library offer fiction books for borrowing?",
            "Are there any fiction books I can borrow from the library?",
            "Can I access fiction books, either in print or as e-books, at the library?",
            "Do you have a selection of fiction books I can check out?",
            "Do you have any fiction books, either in print or digital format?",
            "Is there a fiction category in the library's inventory?",
            "Where can I find novels in the library?",
            "Are fiction books part of the library resources?",
            "Are fiction books part of the library collection?",
            "Can you guide me on how to locate fiction books in the library?",
            "Does the library carry fiction books?",
            "Are there fiction books in the library collection?",
            "Can I find a collection of fiction books in the library?",
            "fiction book collection in library",
        ],
    
        # Library(How to search for the previous final year project (FYP) that is available in the library?)
        "You can use the **OPAC (Online Public Access Catalogue)** to browse our collection of final year projects (FYP) and theses.\
        \n1) Click on “Advanced Search”.\n2) Key in any keyword and choose either Diploma Project, Undergraduate Theses, Master Theses or PhD Theses. Click the “Search” button\
        \n3) Click on the titles of the collection.\n4) Check the library location and take note of the call number to locate the FYP/Dissertation on the shelf.": [
            "How to search for the previous final year project (FYP) that is available in the library?",
            "How can I find past final year projects in the library's collection?",
            "What is the process for locating previous FYPs in the library?",
            "What is the process to find the final year projects (FYP) in the library?",
            "Can you guide me on searching for past FYPs in the library?",
            "Can you explain how to access the previous FYPs in the library?"
            "Is there a way to access previous final year projects at the library?",
            "How do I look for previous FYPs in the library's catalog?",
            "Can you help me find previous final year projects and theses?",
            "What steps should I take to discover past FYPs in the library?",
            "What steps should I follow to search for the past FYPs available in the library?",
            "How can I use the library resources to find previous FYPs?",
            "Is there a specific method for searching for FYPs in the library?",
            "Where can I find information on previous final year projects?",
            "Can you assist me in locating final year projects from previous years?",
            "Can you guide me on how to locate the previous FYPs in the library?",
            "Where can I find information on the projects completed by students in previous years?",
            "Is there a recommended method for searching and accessing past FYPs in the library?",
            "What steps should I follow to access final year projects and theses from previous years?",
            "What method should I use to find past FYPs in the library?",
            "What is the best way to search for the previous FYPs in the library?",
        ],
    
        # Library(How do I access the e-databases library resources off-campus?)
        "Visit the  APU E-databases from our library website. Click on the title of the e-database of your choice and key in your APKey to access the e-databases.": [
            "How do I access the e-databases library resources off-campus?",
            "How to access the e-databases library resources off-campus? ",
            "Access the e-databases library resources off-campus?",
            "E-database library resources"
            "What is the process for reaching APU E-databases when off-campus?",
            "How can I get to the e-databases on the library website from outside the campus?",
            "Is there a way to access library e-databases remotely?",
            "Can you guide me on reaching APU E-databases off-campus?",
            "What steps should I take to use library e-databases when not on campus?",
            "How do I connect to e-database resources from a location outside the campus?",
            "Is it possible to access library e-databases when I'm not on campus?",
            "What is the procedure for off-campus access to APU E-databases?",
            "Can you explain how to use e-databases from the library website off-campus?",
            "Is there a way to log in and explore e-databases remotely?",
            "How can I get to the e-databases library resources if I am not on campus?",
            "Steps to access the e-databases library resources when not on campus?",
            "Is there a way to log in to APU E-databases from a location outside the university?",
            "Can you explain the steps for accessing e-databases remotely?",
            "How can I connect to APU E-databases off-campus using my APKey?",
            "Is it possible to use library e-databases when I'm not physically on campus?",
            "What steps should I follow to use e-databases off-campus?",
            "How can I log in to the library website and access e-databases when I'm not at the university?",
        ],
    
        # Library(How do I view or search for e-journals and e-books? What about downloading or printing?)
        "E- journals/e-books are usually in `HTML, PDF, or ePUB format`. PDF and ePUB resources require PDF readers and Adobe Digital Edition software, respectively. Format availability is determined by publishers.The availability of the formats are determined by the publishers.\
        \n\nMost of the electronic materials we subscribed to are downloadable and printed, however publishers may limit the quantity of pages/content. Publishers have different restrictions.": [
            "How do I view or search for e-journals and e-books?",
            "How to search for e-journals?",
            "How to search for e-books?",
            "How do I find or view e-journals and e-books?",
            "Is it possible to access or search for e-journals and e-books?",
            "What steps should I take to view or search for e-journals and e-books?",
            "Can you explain the process for viewing and searching e-journals and e-books?",
            "How can I access or find e-journals and e-books?",
            "Can you explain the process for viewing and searching e-journals and e-books?",
            "What are the steps to find and view e-journals and e-books",
            "What is the procedure to search for and view e-journals and e-books?",
        ],
    
        # Library(How can I access online final year projects (FYP) or theses (APres)?)
        "Staff and students can access it through APres, __https://library.apu.edu.my/apres/__. They are required to login to access the full text content. The public view is currently limited up to the abstract of the content.": [
            "How can I access online final year projects (FYP) or theses (APres)?",
            "How to access online final year projects (FYP) or theses (APres)?",
            "Online final year projects (FYP) or theses (APres)",
            "What steps should I take to view final year projects and theses on APres?",
            "How do I access online FYPs or theses on APres?",
            "Guide me on reaching FYPs and theses through APres.",
            "What's the process for viewing FYPs and theses on APres?",
            "Where can I find and access FYPs and theses online?",
            "How do I log in to APres to view FYPs and theses?",
            "What's the link to access online FYPs and theses?",
            "Guide me on accessing FYPs and theses online through APres.",
            "How can I view full-text FYPs and theses on APres?",
            "What steps should I take to access FYPs and theses?",
            "Is there a quick way to reach online FYPs and theses on APres?",
            "Accessing FYPs and theses on APres: how?",
            "Steps to view online FYPs or theses?",
            "Quick guide to APres for FYPs and theses?",
            "How to log in and see FYPs on APres?",
            "Direct link to APres for FYPs and theses?",
            "Guide me to FYPs and theses on APres.",
            "Accessing APres for FYPs: what's the process?",
            "How to view FYPs and theses online?",
            "APres login for accessing FYPs and theses?",
        ],
    
        # Library(How long does the paper deletion request takes?)
        "By default, all Turnitin deletion requests are treated as urgent. Generally, it takes from 24 hours to 2 weeks for the Turnitin Support Team to fulfill your deletion request depending on the request queue.\
        \nAs the support team are based in the UK, US, India & Australia, the time difference between them and Malaysia is also a contributing factor in determining the speed of response. Therefore, it is highly recommended for you to send your deletion request at least 3 weeks prior to your submission deadline.": [
            "How long does the paper deletion request takes?",
            "Deletion request duration?",
            "Time needed for paper deletion request",
            "What is the expected time frame for a paper deletion request?",
            "Can you tell me the duration for a paper deletion request to be processed?",
            "How much time does it usually take for a paper deletion request to be completed?",
            "What is the typical wait time for a paper deletion request?",
        ],
    
        # Library(How can I reserve a discussion room in the Library?)
        "Library discussion rooms can be booked manually at the library counter on a first-come-first-served basis. Reservations can be made by following the steps below.\
        \n\n1) Proceed to the library counter on the day that you want to use.\n2) Check the availability of room from the staff on duty.\
        \n3) Confirm the booking.\n4) Pass the student/staff ID to the staff on duty before entering the room.\n5) Collect the ID after leaving the room.": [
            "How can I reserve a discussion room in the Library",
            "Reserve a discussion room in the Library",
            "Reserve a discussion room",
            "Reserve discussion room",
            "Steps to reserve a room for discussions?",
            "Can I book a discussion room at the Library",
            "Guide me on booking a discussion room in the Library.",
            "What is the process for booking a discussion room in the Library?",
            "What is the process to book a discussion room in the Library?",
            "Can you guide me on reserving a discussion room in the Library?",
            "What steps should I follow to reserve a discussion room in the Library?"
            "How can I reserve a room for discussions at the Library?",
            "Guide me on reserving a discussion room in the Library.",
            "Is there a way to book a room for discussions in the Library?",
            "What steps should I take to secure a discussion room in the Library?",
            "Can you explain how to reserve a discussion room at the Library?",
            "How do I book a discussion room at the Library?",
            "What is the procedure for reserving a room for discussions in the Library?",
            "Is it possible to reserve a room for discussions at the Library?",
            "Guide me on the process of securing a discussion room in the Library.",
            "Can I book a room for discussions in the Library?",
            "Guide me on reserving a discussion room at the Library.",
            "How to book a discussion room at the Library?",
            "Procedure for reserving a room for discussions in the Library?",
            "Is it possible to reserve a discussion room at the Library?",
            "Guide me on securing a discussion room in the Library.",
            "Could you tell me how to secure a discussion room in the Library?",
        ],

        #Bursary (Bank details-Maybank APU & APIIT)
        # Moved to optimizing alg

        #Bursary (Bank details-CIMB APU & APIIT)
        # Moved to optimizing alg

        #Bursary (How does international students make payment)
        # Moved to optimizing alg

        # Bursary (pay with cheque)
        # Moved to optimizing alg

        #Bursary (How to make payment via Flywire?)
        # Moved to optimizing alg

        # Bursary (APU/APIIT International Student Fees & Refund Policy)
        "- International Students are required to pay all fees due prior to arrival by the respective due dates.\
         \n- The International Student Application Fee and International Student Registration Fee will not be refunded.\
         \n- Course fee payments made are **NON-REFUNDABLE** except if the student visa is refused by EMGS/ Immigration. All Fees paid are **NON-REFUNDABLE** under any circumstances once the visa is approved or after the student has commenced studies at any level, including `Intensive English, Diploma, Certificate, Foundation Programme, and Bachelor’s Degree Programmes.` This includes students who do not qualify for enrolment into the course approved in the Visa Approval Letter (VAL) due to not achieving the required English competency.\
         \n- Students will not be permitted to check-in into our University-managed accommodation without the payment of all required fees and associated deposits as indicated above.\
         \n- A late payment charge is imposed on all overdue fees.\
         \n- Semester Payment is due at the commencement of each semester.": [
            "Refund policy for International Student",
            "Can International Student get a refund if they withdraw from the course",
            "What is the process for International Student to apply for a refund?",
            "How can International Student apply for a refund"
            "APU/APIIT International Student  Fees & Refund Policy",
            "What is the refund policy for international students",
            "What is the fees policy for international students",
        ],

        # Bursary (APU/APIIT Malaysian Student Fees & Refund Policy)
        "**APU/APIIT Malaysian Student Fees & Refund Policy** \
        \n- APU/APIIT will provide a refund to cancellations notified and received more than 14 days before the commencement of a course.\
        \n- A charge of 50% of the initial payment will apply for cancellation made 14 days or less before course commencement.\
        \n- An Administrative Fee of RM 200.00 will be charged for any transfer of registration prior and after course commencement, including changes in course specialization.\
        \n- NO REFUND will be entertained after a course has commenced.\
        \n- Applicants who intend to apply for withdrawals from EPF or other approved study loans (including PTPTN, MARA) are required to pay the fee on the monthly installment basis until the loan is disbursed.\
        \n- A late payment charge is imposed on all overdue fees.\
        \n- Semester Payment is due at the commencement of each semester.\
        \n\n*Please refer to the bursary department of APU for details.*": [
            "Refund policy for Malaysian Student",
            "Can Malaysian Student get a refund if they withdraw from the course?"
            "What is the process for Malaysian Student to apply for a refund?",
            "How can Malaysian Student apply for a refund?",
            "APU/APIIT Malaysian Student Fees & Refund Policy",
            "What is the refund policy for Malaysian students",
            "What is the fees policy for Malaysian students",
        ],
        
        # Bursary Late Payment
        "**Late Payment Penalties**\
            \nStudents will cease to enjoy all rights and privileges of a student of APU, after 7 days from the payment due date.\
            \nBesides, late charges will be applied to the student.\
            \nYou are advised to check APSpace for outstanding payments and settle the payments at least 3 working days earlier.\
            \nFor more details, please check the APU Student Handbook, https://apiit.atlassian.net/wiki/spaces/AA/pages/1199570953/Student+Handbook.":[
                "late charges",
                "late penalties",
                "late penalty",
                "late charge",
        ],
        
        # Bursary location
        "The Bursary Office is located at Level 3 Spine, APU Campus. ":[
            "Where is cashier",
            "where cashier",
            "where is bursary",
            'where bursary',
            "how to go cashier",
            "how to go bursary",
            "cashier counter",
            "bursary location", 
            "cashier location"
        ],  

        ######Logistics & Operations - APU Campus Connect Lounge
        "APU Campus Connect Lounge will serve the purposes for Arrival and Departure for all APU Shuttle Buses. \nIt is located at Level 1M near main entrance, accessible via the glass elevator. \n**Operational Hours:** Monday – Friday: 8.00am – 10.00pm.":[
            "Connect Lounge",
            "How to go campus connect lounge",
            "Campus Connect Lounge purpose?",
            "How do I access APU Connect Lounge?",
            "What is the purpose of Block E lounge?",
            "Where can I find the Level 1 lounge?",
            "What is the purpose of APU Shuttle Bus?",
            "Provide info about Arrival and Departure for APU Shuttle Bus.",
            "Where's the departure lounge for APU bus?",
            "Where to wait for shuttle bus APU?",
            "How to access APU Connect Lounge?",
            "What is the location of APU Connect Lounge?",
            "How is APU Connect Lounge accessed?",
            "What is the purpose of the lounge in Block E?",
            "Where is the Level 1 lounge located?",
            "What is the purpose of APU Shuttle Bus?",
            "How is APU Connect Lounge accessed?",
            "What is the location of APU Connect Lounge?",
            "Tell me about the APU Shuttle Buses.",
            "Tell me about the APU Shuttle Bus.",
            "How does the APU Shuttle Buses service work?",
            "What is the purpose of the APU Shuttle Bus?",
            "How does the Bus Shuttle service work?",
            "Can you provide information about Arrival and Departure for Bus Shuttle.",
        ], 

        ###### Academic Administration - Student Handbook 
        "You may download the handbock through the link \n <https://apiit.atlassian.net/wiki/x/CQCARw>":[
            "APU Student Handbook",
            "Campus Handbook",
            "University Guidebook",
            "APU Regulations",
            "Student Policies Guide",
            "APIIT Student Handbook", 
            "Institute Handbook",
            "APIIT Rules Book",
            "Engineering Student Supplementary Document",
            "Student Reference Guide",
            "Engineering Handbook"
        ],

        ##### Academic Administration (General) - New Class Code Structure
        "This new structure was rolled out in early 2021 \n Bellow are the structure\n\n\
        ```yaml Cluster ``` ___ ```css ModuleCode-ClassType ``` ___ ```diff ClassStartDate```\n\
        ```yaml APP ```___```css CT042-3-1-IDB-LAB-1 ```___```diff 2020-06-14 ``` ":[
            "New Class Code Structure",
            "Class Code Structure",
            "example Class Code",
            "What is the new class code structure?",
            "Tell me about the class code format.",
            "What does the class code APP stand for?",
            "Explain the structure Cluster ___ ModuleCode-ClassType ___ ClassStartDate.",
            "What information does the class code APP___CT042-3-1-IDB-LAB-1___2020-06-14 convey?",
            "Guide to understanding the new class code structure.",
            "What is the significance of each component in the class code?",
            "How can I interpret the Cluster, ModuleCode, ClassType, and ClassStartDate in the class code?",
            "Tell me about the class code APP___CT042-3-1-IDB-LAB-1___2020-06-14.",
            "What does CT042 represent in the class code?",
            "How is the ClassType determined in the class code?",
            "When does the class with the code APP___CT042-3-1-IDB-LAB-1 start?",
        ],

        "Benefits for Lecturers\n\
        1. Automatic Class Code Detection in Attendix (no manual selection required)\n\
        2. Different Class Code for LAB and Tutorial (no manual selection required)\n\
        3. Future report to understand how many class codes have been taught during the year(LAB-16). ":[
            "Benefits for Lecturers with New Class Code Structure",
            "Benefits for Teachers with New Class Code Structure",
            "What are the benefits for lecturers with the new class code structure?",
            "How does the new class code structure benefit lecturers?",
            "Tell me about the advantages of the new class code structure for lecturers.",
            "Explain the automatic class code detection in Attendix for lecturers.",
            "How does the new class code structure eliminate the need for manual code selection in Attendix?",
            "What is the significance of having different class codes for LAB and Tutorial?",
            "How does the new class code structure eliminate the manual selection requirement for LAB and Tutorial codes?",
            "Guide to understanding the benefits of the new class code structure for lecturers.",
            "Tell me about the automatic detection feature in Attendix related to class codes.",
            "What advantages does the new class code structure bring to lecturers regarding attendance tracking?",
        ],

        "Benefits for Academic Administration\n\
        1. Automatic Class Code Generation.\n\
        2. Automatic Class Creation in SIS (no more event list). \n\
        3. Automatic Student Enrollment to the Classes.\n\
        4. Automatic Intake Grouping of the Students.  \n\
        5. Sending Notification to Students.":[
            "advantage new class code structure for for academic admin",
            "What are the benefits for academic administration with the new class code structure?",
            "How does the new class code structure benefit academic administration?",
            "Tell me about the advantages of the new class code structure for academic administration.",
            "Explain the process of automatic class code generation.",
            "How does the new class code structure eliminate the need for manual code generation in academic administration?",
            "Describe the automatic class creation feature in SIS for academic administration.",
            "How does the new class code structure eliminate the use of the event list for academic administration?",
            "Explain the automatic student enrollment process in classes for academic administration.",
            "What is the significance of automatic intake grouping of students with the new class code structure?",
            "How does the new class code structure facilitate automatic intake grouping of students for academic administration?",
            "Tell me about the process of sending notifications to students with the new class code structure.",
            "How does the new class code structure streamline the notification process for academic administration?",
            "Guide to understanding the benefits of the new class code structure for academic administration.",
            "What advantages does the new class code structure bring to academic administration in terms of efficiency?",
            "Can you elaborate on how automatic processes improve administrative tasks with the new class code structure?",
        ],

        "**Why cluster code has been added to the class code?**\n\
        'Because the same module being taught at the exact start date can carry the same lecture, tutorial, or lab class number. As so, the cluster is at the beginning of the code to ensure there are no duplicate codes created in GIMS.' ":[
            "Reason for Adding Cluster Code to Class Code",
            "Why was the cluster code added to the class code?",
            "What is the purpose of including the cluster code in the class code?",
            "Can you explain why the cluster code is part of the class code?",
            "Tell me about the reason behind adding the cluster code to the class code.",
            "Why is the cluster code placed at the beginning of the class code?",
            "What problem does the cluster code solve in GIMS?",
            "How does adding the cluster code prevent duplicate codes in GIMS?",
            "Guide to understanding the rationale behind including the cluster code in the class code.",
            "How does the presence of the cluster code ensure unique class codes in GIMS?",
            "What role does the cluster code play in avoiding code duplications for the same module?",
            "Explaining the importance of the cluster code in ensuring unique class codes in GIMS.",
        ],

        "**Why haven't we added the intakes to the class code?**\n\
         1. Merging intakes / separating intakes until week 3 or 4:\n\ ```As we are aware the numbers of the students may change in a class and therefore the classes may need separating or merging meaning the above class code may need to change on week 3 or 4 to \n APP___CT042-3-1-IDB-LAB-1___2020-06-14___CT \n APP___CT042-3-1-IDB-LAB-1___2020-06-14___SE  \n But sometimes the class codes are used across different systems  and the first requirements of the class codes are to be unique (Moodle, APSpace, Appendix, Feedback and etc) it had to have some level of stability.``` \n\n\
        2. The class codes needed to be short: \n\ ``` Some modules are general like MPU or IMT modules which are offered across the schools. These modules may have lecturers with around 30 to 40 intakes in a class the length of the class code would be out of hand. See example below\n Intakes: UC2F2102BM, APD1F2103CE.... \n Module Code: MPU3173-MLY3(FS)-L-2 ```":[
            "Reason for Not Adding Intakes to Class Code",
            "Why haven't intakes been added to the class code?",
            "What is the rationale behind excluding intakes from the class code?",
            "Can you explain the decision to not include intakes in the class code?",
            "Tell me about the reasons for avoiding the addition of intakes to the class code.",
            "How does the potential merging or separating of intakes impact the decision?",
            "Why is it important for class codes to remain stable across different systems?",
            "How does stability play a role in the uniqueness of class codes for various systems?",
            "Guide to understanding the considerations for keeping class codes short.",
            "What challenges arise with longer class codes, especially for general modules with multiple intakes?",
            "How do general modules with numerous intakes affect the length of class codes?",
        ],
        "**Please click the link to view the operation:\n <https://apiit.atlassian.net/wiki/spaces/AA/pages/1626997180/New+Class+Code+Structure#How-Can-Lecturers-Take-Attendance-Easily-without-Knowing-the-Cohorts%3F> ":[
            "Taking Attendance Easily without Knowing Cohorts",
            "How can lecturers take attendance without knowing the cohorts?",
            "What is the process for lecturers to easily take attendance without being aware of the cohorts?",
            "Why is it easy for lecturers to manage attendance with unique and system-generated class codes?",
            "Guide to understanding the role of class codes in simplifying attendance for lecturers.",
            "How does the attendance platform utilize unique class codes to assist lecturers?",
            "How does the uniqueness of class codes contribute to the efficiency of attendance tracking?",
            "lecturers take attendance",
        ],
                # teacher taking attendance
        "**Please click the link to view the operation:\n <https://apiit.atlassian.net/wiki/spaces/AA/pages/1626997180/New+Class+Code+Structure#How-Can-Lecturers-Take-Attendance-Easily-without-Knowing-the-Cohorts%3F> ":[
            "How can lecturers take attendance?",
            "teacher take attendance",
            "Taking Attendance Easily without Knowing Cohorts",
            "What is the process for lecturers to easily take attendance without being aware of the cohorts?",
            "lecturers to manage attendance?",
            "Guide to understanding the role of class codes in simplifying attendance for lecturers.",
        ],
        #generate APU student letter
        "Email to fliners@apu.edu.my to request for the reference letter. \n If you require the hard copy, you may collect your Reference Letter from the Administration Office located at Block D, Level 4, APU Campus":[
            "request a letter that says I am APU student.",
            "generate APU student letter",
            "request letter confirming APU enrollment",
            "letter of enrollment for APU student",
            "proof of APU student status",
            "APU student verification letter",
            "I need a letter stating I am an APU student",
            "get confirmation of APU enrollment",
            "confirm APU student",
            "letter as APU student",
            "email as APU student",
            "hard copy as APU student",
            "paper as APU student",
        ], 
        #request RapidKL concession card
        "Click the link bellow and follow the step \n <https://apiit.atlassian.net/wiki/spaces/AA/pages/221087028/How+to+request+for+Rapid+KL+KTM+MRT+Concession+Card>":[
            "concession card",
            "KL card", 
            "get RapidkL concession card",
            "get KTM concession card",
            "get MRT concession card",
            "get LRT concession card",
            "request KTM concession card",
            "MRT concession card application",
            "apply for public transport concession card",
            "Rapid KL student card",
            "KTM student concession",
            "MRT discount card",
            "concession card application process",
        ],
        #How long for reference letter
        "Softcopy of the letter will be generated and sent to the provided Email Address within 24 hours.":[
            "Concession Card Reference Letter Time",
            "How long for reference letter?",
            "Time to get concession card letter",
            "When will I receive reference letter?",
            "Concession card letter processing time",
            "Rapid KL/KTM/MRT reference letter duration",
            "How many days for concession card letter?",
            "Expected time for reference letter",
        ],
        #Issue reference letter
        "Reference Letter will not be issued if you have any overdue fees, invalid or expired student Visa or you are not registered to any active intake.":[
            "Issue reference letter",
            "Applying for reference letter with expired student Visa",
            "Concession card letter during active intake registration",
            "Eligibility for reference letter",
        ],
        #Lost Student ID Card
        "**Yes, you can request for a new Student ID card.** \
            \n1. Go to Cashier Counter, Level 3 @ APU New Campus, and inform them you have lost your Student ID card and need a new one.\
            \n2. Pay RM50 for new Student ID card\
            \n3. Take your receipt to Submission Counter Level 4 @ APU New Campus\
            \n4. Inform the staff at Submission Counter and show them the payment receipt.\
            \n5. The staff will provide you a new Student ID Card.":[
            "APU Card",
            "APIIT Card",
            "campus Card",
            "school Card",
            "Student ID Card",
            "Lost Student ID Card",
            "Request new ID card",
            "Can I get a replacement ID?",
            "Procedure for lost ID card",
            "How to replace student ID",
            "Getting a new student card",
            "Lost my APU student ID",
            "Request replacement ID",
            "lost card"
        ],
        #Medical Insurance Card
        "Please proceed to Visa Counter Level 3 @ APU New Campus and collect it over there, from Ms. Elizabeth or Ms. Ivy.":[
            "insurance card",
            "Collect Medical Insurance Card",
            "Collecting insurance card",
            "Pick up medical insurance card",
            "medical insurance",
            "When can I pick up insurance card?",
            "When can I pick up medical card?",
            "Insurance card collection process",
            "medical card collection process",
            "health insurance card",
            "APU medical insurance card",
            "Request for insurance card",
        ],
        #Next semester fees
        "Please check from the fee statement on APSpace. The fees will appear after you are registered to the next year of study.  ":[
            "Next Money",
            "Money for next intake",
            "Next semester charges",
            "Cost for the next semester",
            "Next intake charges",
            "Upcoming term tuition costs",
        ], 
        #webspace account locked
        "Account is normally automatically locked due to this. \n If you have made payment, please send the payment details to bursary@apu.edu.my for payment update. ":[
            "lock account",
            "lock webspace account",
            "can't access account",
            "webspace account locked",
            "Why is my webspace account locked?",
            "Account lock reason",
            "Locked webspace account",
            "What caused my account to be locked?",
            "Reason for account lock",
            "Unlocking my webspace account",
            "Account suspension explanation",
            "Locked account details",
            "Webspace account security",
            "Account restriction inquiry",
        ],
        #apu club
        "Please proceed to Student Services Level 3 @ APU New Campus and meet Ms. Shana or Mr. Illangovan.\
        \nor <https://studentaffairold.sites.apiit.edu.my/club-and-society/>":[
            "apu club",
            "campus club",
            "apiit club",
            "apit club",
            "school club",
            "Join a club",
            "Become a club member",
            "Club membership details",
            "How to join a club?",
            "Participate in a club",
            "Becoming a member of a club",
            "Interested in joining a club",
            "Club enrollment information",
            "Joining student clubs",
            "Getting involved in a club"
        ],
        #Missed Orientation - Collecting Pack and ID
        "Please proceed to Submission Counter Level 4 @ APU New Campus and inform the staff that you were not able to attend Orientation so, you need to collect Orientation Pack and Student ID card. ":[
            "miss Collecting Pack and ID",
            "not attend Orientation",
            "not come Orientation",
            "can't orientation"
            "Miss orientation",
            "Missed orientation",
            "Collect orientation pack",
            "How to get orientation pack",
            "Student ID collection after missing orientation",
            "Collecting ID card without attending orientation",
            "Missed orientation, what to do?",
            "Procedure for collecting ID and orientation pack",
            "Orientation materials pickup",
            "Collecting student ID without attending orientation",
            "Orientation pack and ID card after absence",
        ],
        #internet package
        "Please click the link bellow\n <https://apiit.atlassian.net/wiki/x/AQBvDQ>":[
            "Best hotspots",
            "hotspot malaysia",
            "hotspot package",
            "internet package",
            "internet malaysia",
            "hotspot campus",
            "hotspot apu",
            "hotspot apit",
            "hotspot apiit",
            "data malaysia",
            "data package"
            "Internet Information",
            "Internet data for work from home",
            "Best internet package for remote work",
            "Work-from-home communication data",
            "Home internet options for better communication",
            "Internet plans for remote work",
            "unlimited data",
            "unlimited internet",
            "unlimited hotspot",
        ],
        #grouping list
        "Please click the bellow link:\nhttps://apiit.atlassian.net/wiki/spaces/AA/pages/819920897/Grouping+List":[
            "apu list",
            "student list",
            "intake list",
            "campus list",
            "school list",
            "students Grouping list",
            "group list",
            "group student",
            "Grouping list for students",
            "Student group details",
            "Check student grouping",
            "Group list inquiry",
            "Student teams information",
            "Grouping details for students",
            "View student groups",
            "Get grouping list",
            "Student team assignment",
            "Grouping information for students",
        ], 
        #Not in attendance list
        "Please contact your Programme Administrator by writing to admin@apu.edu.my. This is probably due to late registration and your name is not loaded into system with the earlier batch.":[
            "Not in attendance list",
            "misisng attendance",
            "My name is missing from attendance",
            "What to do if not on attendance list?",
            "Absent from attendance sheet",
            "Missing from class list",
            "Attendance issue",
            "Name not on attendance",
            "Absentee in attendance",
            "What if I'm not on the attendance list?",
            "Attendance discrepancy",
            "Lecturer didn't mark my attendance",
            "Attendance not recorded by lecturer",
            "Class attendance not marked",
            "What to do if lecturer didn't mark attendance?",
            "Attended class but not marked present",
            "Missing attendance record",
            "Lecturer didn't mark me present",
            "Issue with class attendance marking",
            "My attendance wasn't recorded",
        ],
        ##changing password
        "To change your password:\
            \n1) Click on this link, https://cas.apiit.edu.my/cas/login. \
            \n2) Check the 'Change Password' box and fill in your login details.\
            \n3) Enter your new password and click save.\
            \n\nYour password must contain minimum 8 characters, containing uppercase, lowercase, digit and special characters.":
        [
            "How to change account password?",
            "change password",
            "changing password",
            "reset password",
            "how to reset password",
            "how to change password",
            "how to update password",
            "how can I reset password",
            "how can I change password",
            "how can I update password",
            "how do I reset password",
            "how do I change password",
            "how do I update password",
            "reset apkey password",
            "change apkey password",
            "update apkey password",
            "reset apspace password",
            "change apspace password",
            "update apspace password"
        ],
        ##finding APKey
        "For these problems related to the APKey, please contact the service desk at TechCentre @ Room10, 6th Floor of APU Campus or the Helpdesk @ Level 3, APIIT Campus":
        [
            "Where do I get my APKey?",
            "AP Account",
            "what is my school account",
            "how do i know my APkey",
            "APkey problems",
            "where to find apkey",
            "how do i get my apkey",
            "what is my apkey",
            "how can i know apkey"
        ],
        ##Payment w APCARD
        "You can make payment with the APCard by topping money up at the kiosk adjacent to the ATM machine at level 3.":
        [
            "where do i top up my apcard",
            "where can i top up my apcard",
            "top up apcard",
            "top up money to apcard",
            "how do i top up my apcard",
            "top up money",
        ],
        ##Payment cashless/no ap card
        "You can only make payments within the campus using APCard. Transactions can only be made using the APCard.\
            \nIf you don't have an APCArd, you could purchase a pre-paid cashless card from the Finance Service Counter at Level 3.":
        [
            "touch n go",
            "tng",
            "ewallet"      
        ],
        "You may proceed to the Financial Service Counter at APU Level 3 and report this issue to the cashier on duty.":
        [
            "my balance doesn't increase after top up",
            "apspace does not show increase in my balance",
            "after top up, my balance dont tally up",
            "top up money not loaded into APCard",
            "Top up not working",
            "no changes in my APcard balance after top up",
            "balance not updated",
            "money not added into my APCard after top up",
        ],
        "To find the Laundry in APSpace,\n1) Click on 'More' from the top navigation bar, and under Campus Life, select 'Laundry'.":[
            "where do i find the laundry section",
            "how do i go to the laundry section in APSpace",
            "how do i go to the laundry section",
            "laundry",
            "laundry APU",
            "where is the laundry",
            "where is the laundry section",
            "laundry APSpace",
            "how do i access the laundry",
            ],
        
        "APFace is a procedure within APU where Facial Recognition Technology is required at selected entrances.\
            \nTo register for APFace, students are required to head to enrol for APFace at the APFace Enrolment counter, Tech Centre at Level 6 of APU Campus that is available during weekdays from 10am to 5pm.\
            \nYou may opt to self-enroll to APFace via online procedures too, please refer to https://apiit.atlassian.net/wiki/spaces/ITSM/pages/1786019845/APFace. ":
        [
            "APface",
            "what is apface",
            "how do i sign up for apface",
            "do apface",
            "register for apface",
            "where can i get apface done",
            "where to go for apface",
            "apface location",
            "apface sign up",
            "apface register",
        ],
        "APRescue allows users to receive assistance as fast as they could from APU's technical support team whenver facing issues. It is usually done by reporting to the Virtual Help Desk Centre where the responding admin on duty shall assist you to your problems and provide remote support to users. ":
        [
            "What is APRescue",
            "remote rescue",
            "remote support",
            "i need technical help",
            "technical support",
            "i need technical support",
            "help",
            "i am facing technical issues",
        ],
        "For applications that student are required to install, you may click on this link: \nhttps://apiit.atlassian.net/wiki/spaces/ITSM/pages/993492993/APSoftware to locate the applications available and download the respective applications you require based on the procedures provided in the website ":
        [
            "NetSim Academic",
            "UBS Software",
            "SQL Accounting",
            "sql payroll",
            "IBM SPSS Statistics",
            "IBM SPSS Amos",
            "MathWorks MATLAB Online",
            "MathWorks MATLAB",
            "ABB RobotStudio",
            "SolidWorks Education Edition",
            "ANYSYS 2021 R2",
            "CMG - Reservoir Simulation",
            "Keyshot 11",
            "Houdini",
            "ZBrush",
            "Adobe Creative Cloud",
            "Microsoft Office 365 App",
            "Microsoft Visio",
            "Microsoft Project",
            "Azure Dev Tools for Teaching",
            "Visual Studio Subscription"
        ],
        "To book consultation hour with lecture, proceed with the steps as below:\n1) From APSpace's Dashboard, click on 'Collaboration and Information Resources' then choose 'iConsult'.\n2)Search for the staff member you would like to book a consultation with and click 'Book Consultation'.\n3)Select the time you wish to consult and click on 'Book', then confirm the booking.":
        [
            "Book Consultation Hours",
            "Booking consultation",
            "consulting lecturer",
            "consultation with lecturer",
            "How do i book consultation hours with lecturer",
            "Booking time with lecturer",
            "book time with teacher",
            "consulting my lecturer",
            "consulting my teacher",
        ],
        "To cancel the upcoming booking with your lecturer,\n1) Head to APSpace > More > Collaboration and Information Resources > iConsult\n2) Clcik on the 'view details' then the 'Cancel' button.\n3)Provide your cancellation reason.":
        [
            "Cancel Booking",
            "cancel upcoming booking with lecturer",
            "cancel upcoming booking",
            "cancel consultation",
            "cancel consultation booking",
            "cancel consultation booking with lecturer",
            "cancel consultation with lectuerer",
            "how do i cancel my consultation with the lecturer",
        ],
        
        "To download your interim transcript, kindly follow the steps as below\n1) Go to More > Reseults in APSpace\n2)Choose your intake then click on 'Interim Transcript":
        [
            "interim transcript",
            "get interm transcript",
            "print interim transcript",
            "interim transcript",
            "collect interim transcript",
            "view interim transcript",
            "where do i find my interim transcript",
            "how to get my interim transcript",
            "how to collect my interim transcript",
        ],
        "For the Attendance issue for staffs, you may kindly access this link to find the relevant answers for the issues you face:https://apiit.atlassian.net/wiki/spaces/ITSM/pages/221217995/AttendiX+Staff":
        [
            "staff changing attendance",
            "changing attendance",
            "editing attendance",
            "delete attendance",
            "marking attendance",
            "giving attendance",
            "how do you change attendance record",
            "how do you give attendance",
            "how do you delete attendance",
            "how do you modify the attendance"
        ],
        "You can set your availability and unavailability on the “My Consultation Hour” page. \
            \nTo set your availability for consultation, select a date, time and location.":
        [
            "setting availability for consultation hours",
            "available for consultation",
            "available for consulting",
            "set consultation hours as availble",
            "setting consultation hours as a staff",
            "setting consultation hours with students",
            "how do you set up a free slot in consultation hours",
            "free slot for consultation",
            "set a free slot for consultation with students"
        ],
        "You can download APSpace by clicking on this link which directs you to download the APSpace APK.\nhttps://apiit.atlassian.net/wiki/spaces/ITSM/pages/2435579992/Installation+Guide+for+Huawei+Smartphone+users":

        [
            "apspace apk",
            "install apspace",
            "how to install apspace",
            "how to download apspace",
            "where to install apspace",
            "where to download apspace"
        ],
        
        "The Respondus Lockdown Browser is aboslutely required for examination purposes. Please follow the procedures below to download the respective application:\
            \n1) Click on this link to access the download link, https://download.respondus.com/lockdown/download.php?id=553146576. \
            \n2) Click 'INSTALL NOW'.":
        [
            "install lockdown browser",
            "exam browser",
            "how do i install the lockdown browser",
            "how do i acquire the loackdown browser",
        ],
        "For troubleshooting the Respondus Lockdown Browser, you may click on this link for more assistance,https://apiit.atlassian.net/wiki/spaces/ITSM/pages/2229108760/Respondus+Lockdown+Browser+FAQ+and+Installation+Guide#Troubleshooting ":
        [
            "blank quiz after launchin lockdown broser",
            "exam tabs keep loading",
            "exam tab cannot load",
            "problem with lockdown browser",
            "lockdown browser cannot work",
            "Blocked Application Detected",
            "Yikes! A VM has been detected",
            "InstallShield Setup launched but seems to jave closed without finishing",
            "lockdown browser keep updating",
            "installation failed for lockdown browser",
            "cannot install lockdown browser"
        ],
        "To Connect to the Projector in the classrooms, you may follow the steps as below:\
            \n1) Download EasyMP Network Projection Software at the TechCentre located at level 6.\
            \n2) Open the application and click on Set Options > Edit Profile > OK.\
            \n3) Following the link below, it will provide a guide on connecting to the projector, <https://apiit.atlassian.net/wiki/spaces/ITSM/pages/2434760808/Using+classroom+projectors+at+the+APU+Campus>":
        [
            "connect to projector",
            "link computer to classroom projector",
            "computer projector",
            "connect projector",
            "how to connect to the projector",
            "linking to projector",
        ],
        "APU and APIIT both provide printing services at a fixed fee. \nYou may head to TechCentre at Level 6 Spine Area at APU Campus, or to the TechCentre at Level 3 in the Technology Lab area within the APIIT Campus.":
        [
            "printing",
            "i want to print documents",
            "printing services",
            "where can i print my documents",
            "where should i go for printing services",
            "how can i print my documents on campus",
            "APU Printing",
            "where can i go to print my documents",
        ],
        "For the IT Policies and Practices within APU, please refer to the following link for more information:https://apiit.atlassian.net/wiki/spaces/ITSM/pages/229998790/IT+Policies ":
        [
            "APU Policies",
            "APU Practices",
            "APU Wireless Policy",
            "Official Student Email Policy",
            "May I know more about APU's Policies?",
            "Password and Digital Credentials Policy",
            "Password Policy",
            "student email policy",
            "Service Level Agreement",
            "APU's Service Level Agreement",
            "Service Level Agreement of APU",
            "API Documentation",
            "API User Authentication using CAS",
            "Development Practices for APU APPs",
            "Information Security",
            "APU's information security",
            "APU's Practices",
            "where can i find more about apu's policies",
        ],
        #Exam regulations
        "The physical exam hall presents in the APIIT Exam Hall,\n Asia Pacific Institute of Information Technology (APIIT) \n Taman Teknologi Malaysia, \n 57000, Wilayah Persekutuan Kuala Lumpur, \n Malaysia.":[
            "Where is the APU Exam Hall?",
            "What is the specific location of the APIIT Exam Hall?",
            "Where is the exact location of the APIIT Exam Hall?",
            "Could you provide the specific address or coordinates for the APIIT Exam Hall?",
            "What is the precise location of the APIIT Exam Hall?",
            "Where can one find the APIIT Exam Hall specifically?",
            "Can you give detailed directions to the APIIT Exam Hall?",
            "Where is the physical exam hall?" ,
            "Where is the exam hall?" ,
            "Where is the APU Exam Hall located?",
            "What is the address of the APU Exam Hall?",
            "Exam Hall?",
            "APIIT Hall?",
            "What is the street address of the APU Exam Hall?",
            "go exam hall?",
            "go APU exam hall?",
            "go APIIT exam Hall?"
        ],

        "Students should prepare their student ID, wear formal to the exam hall, and their photos registered in the APU System (you can go to the level 6 IT helpdesk department to register), and then they will be allowed in the Exam Hall. In the Exam Hall, students are required to bring in ONLY their laptop device along with its charger and the stationery for answering the exam.":[
            "What should be prepared for the physical exam?",
            "What preparations are necessary for the physical exam",
            "Could you outline the essential preparations for a physical examination?",
            "What should one do to get ready for a physical exam?",
            "Can you provide a checklist of things to prepare for a physical examination?",
            "What are the recommended preparations before undergoing a physical exam?",
            "What should be prepared for exam?" ,
            "What should I bring to a physical exam?",
            "What is the purpose of a physical exam?",
            "What should I wear to a physical exam?",
            "what exam need to prepare",
            "what things i need to take to exam",
            "what i need to bring to the exam",
            "what i need to prepare for exam",
            "prepare exam needed",
            "exam needed",
        ],

        "In the Examination Hall \nStudents must place their bags and belongings in the area designated by the invigilator. Any material notes or items on the student’s desk or chair will be deemed to be in the student’s possession. All mobile phones, smart devices, and fitness watches must be switched off and placed in the zip lock bag provided. Students are not permitted to use any mobile phone or any other smart device during the exam. All students are required to sign the Attendance sheet given by the invigilator and display their Student ID on their desks for verification purposes. Students should log into Moodle on their laptop device and download Lockdown Browser. Please ensure that you do not have any unauthorized material on your desk, or written on any part of your body, should you have brought it in by mistake please hand it over to the invigilators. Students are not allowed to leave the Exam Hall during the first 30 minutes after the exam has started and the last 15 minutes before the exam ends unless for a medical reason. Students are discouraged from using the washroom during the examination. If you need to go to the washroom, you must obtain permission from the invigilator, and only one student is allowed at one time.":[
            "What regulations need to be followed in the examination hall?",
            "What are the regulations for behavior in the examination hall?",
            "Could you provide details on the rules to be followed in the examination hall?",
            "What guidelines must be adhered to during examinations in the examination hall?",
            "Can you outline the regulations governing conduct in the examination hall?",
            "What specific rules apply to students within the examination hall?",
            "What is the rules for exam?" ,
            "What is the regulation in examination hall?",
            "What is the rules in examination hall?",
            "Rules for examination?",
            "in exam hall?",
            "in examination hall?",
        ],

        #General Regulations
        "General Rules and Regulations\n1.	Attendance Regulations\n2.	Breaches of Assessment Regulations\n3.	Submission and Late Submission of Coursework Regulations\n4.	Appeals Against an Examination Board Decision Regulations\n5.	Extenuating Circumstances Regulations":[
            "Rules regulations",
            "Rules in course" ,
            "Rules",
            "Regulations",
            "Campus Regulations",
            "Course Regulations",
            "School Rules",
            "What is the rules for campus?",
            "What is the regulations for campus?",
            "General Regulations",
            "General Rules"
        ],
        #attendance
        "Attendance Regulations\nParticipating students must attend all module classes. Lectures, seminars, tutorials, and presentations are tutor-led. Do not confuse “sessions” with “weeks”. Attend your assigned small group sessions with a module cohort subset.\nMissing four consecutive classes in a semester, including lectures, tutorials, seminars, and labs, without written permission may result in class withdrawal and registration cancellation. Teaching, exams, and module/award assessment may be prohibited. You must request permission to restart the same or a different module.\nStudents receive poor attendance letters if module attendance falls below 80%. APU will monitor foreign students' attendance to comply with the Malaysian Immigration Department and other requirements.":[            "What are the attendance regulations that must be followed on all courses?",
            "What are the mandatory attendance rules for all courses?",
            "Could you outline the attendance requirements applicable to all courses?",
            "Are there uniform attendance guidelines that apply to all courses?",
            "Can you provide details on the attendance policies that are consistent across all courses?",
            "Rules for Attendance",
            "Regulations for Attendance",
            "Attendance rules",
            "Attendance regulations",

        ],

        #Breaches of Assessment Regulations - Academic Dishonesty
        "Breaches of Assessment Regulations - Academic Dishonesty\nAny form of cheating or plagiarism will be taken seriously. Cheating is any unfair attempt to pass an exam. Plagiarism is submitting someone else's work as your own without proper citation for assessment. Allowing another student to copy your work is plagiarism.":[
            "What are the Breaches of Assessment regulations that must be followed on all courses?",
            "What are the violations of assessment regulations that apply to all courses?",
            "Are there uniform consequences for violating assessment guidelines in all courses?",
            "Breaches of Assessment",
            "Rules for Assessment",
            "Assessment rules",
            "Breaches of Assessment Regulations",

        ],

        #Submission and Late Submission of Coursework
        "Submission and Late Submission of Coursework\nThere is a deadline for each module's assessment. Failure to do so may cause module failure. Each module's assessment will have a submission date. You must know and follow your submission dates.\nNon-submission and a Grade Point 0 will result from missing this deadline. Valid extenuating circumstances are the only exceptions to these rules.":[
            "What are the submission and late submission of coursework regulations?",
            "What are the violations of assessment regulations that apply to all courses?",
            "What are the guidelines for submitting coursework and late submissions?",
            "Submission rules",
            "regulations for Submission",
            "Submission and Late Submission of Coursework",
            "Submission regulations",
        ],

        #Appeals Against an Examination Board Decision
        "Appeals Against an Examination Board Decision\nAfter the Award Board confirms the results, you can request an assessment review. You cannot appeal academic judgment, but you can request a review of the Examination board decision if you believe a material error was made.\nIf there is evidence of extenuating circumstances that the Examination Board did not consider, you can request a review.":[
            "What are the Appeals against the Examination Board Decision regulations?",
            "What are the regulations for appealing against an Examination Board Decision?",
            "What are the guidelines for challenging Examination Board Decisions?",
            "Rules for Examination Board Decisions",
            "Examination Board Decisions Rules",
            "Regulations for Examination Board Decisions",
            "Appeals Against an Examination Board Decision",
            "Examination Board Decisions",
        ],

        #Extenuating Circumstances
        "Extenuating Circumstances\nIf you believe that unforeseen and unavoidable circumstances (e.g. illness) have prevented you from learning or demonstrating your skills in one or more modules, submit an Extenuating Circumstances form with full details and supporting evidence.\nIf an extenuating circumstances claim is upheld, the Exam Board may take one of the following actions:\na) Verify grade \nb) Exceptionally raise grade based on performance elsewhere\n\nYou may accept the grade or request further assessment in the module (or components of it) alleged to have been affected by extenuating circumstances.\nIf you submit further assessments in the module (or components of that module) upheld to have been affected by extenuating circumstances and receive a higher grade, the higher grade will be recorded. The original grade will be recorded if you get a lower grade.\nIf the claim for extenuating circumstances is upheld against several modules (or components of modules), you must decide which ones to submit for further assessment.":[
            "What are the Extenuating circumstances regulations?",
            "What are the rules governing extenuating circumstances in academic contexts?",
            "Rules for Extenuating circumstances",
            "Extenuating circumstances Rules",
            "Regulations for Extenuating circumstances",
            "Extenuating circumstances",
        ],

        # Clinic Location
        "Klinik Oceania is located at level 4, Block E, APU Campus. It is located next to the admin office.\
            \nYou may take the elevator or stair at Block E to reach there.":[
                "where is clinic",
                "where clinic",
                "how to go clinic",
                "klinik oceania",
                "clinic location", 
                "apu clinic",
                "oceania",
                "how go klinik oceania"
            ],
        # Admin Location
        "The Administrative Office is located at level 4, Block D of APU Campus.":[
            "admin office",
            "where is admin",
            "how to go admin office",
            "how to go admin",
            "how go admin",
            "where is admin office"
        ],

                #Extenuating Circumstance (EC)
        "These could be defined as either: \nUnforeseeable e.g. you suffered a broken arm just prior to an examination and could not write, or\n 1.Unpreventable e.g. you did everything in your power to ensure the safety of your work, by keeping back up discs, but a house fire destroyed everything \n or \nyou are required to leave the local area for medical treatment which cannot be postponed or need to  return to your local area for visa requirements.":[
            "What are Extenuating Circumstances?",
            "Meaning of EC in academics",
            "What does EC mean?",
            "Purpose of Extenuating Circumstances",
            "EC clarification"
        ],
        #Extenuating Circumstance (EC) - How do I submit EC
        "You can submit EC Online from the following link within 3 working days from your absence. \n <https://apiit.atlassian.net/wiki/spaces/AA/pages/221152223/How+do+I+submit+EC>":[
            "How do I submit EC?",
            "Find the EC Submission Interface",
            "EC Submit date",
            "EC Submit time",
            "EC Submit duration",
            "EC Submit progress",
            "guideline EC Submit ",
            "how to submit EC",
            "how to submit my EC",
            "how to submit the EC",
            "how to submit Extenuating Circumstances",
            "how to submit my Extenuating Circumstances",
            "how to submit the Extenuating Circumstances",
            "How do I submit Extenuating Circumstances",
            "EC",
            "Extenuating Circumstances"
        ],
        #Extenuating Circumstance (EC) - What are the documents needed to support my EC?
        "The EC must be independent authority. \n <https://apiit.atlassian.net/wiki/x/2IMuDQ>":[
            "document EC",
            "evidence EC",
            "authority EC",
            "What are the documents needed to support my EC?",
            "Illness evidence", 
            "Death evidence", 
            "Accident evidence", 
            "Robbery evidence", 
            "evidence Visa Issues",
        ],
        #Extenuating Circumstance (EC) - How to fix Intake Codes not appearing in Extenuating Circumstance (EC)?
        "Please click the link to view solution: \n <https://apiit.atlassian.net/wiki/spaces/AA/pages/1460207638/How+to+fix+Intake+Codes+not+appearing+in+Extenuating+Circumstance+EC#Solution>":[
            "How to fix Intake Codes not appearing in Extenuating Circumstance (EC)?",  
            "issue EC",
            "issue EC application",
            "problem EC",
            "problem EC application",
            "EC application Please press the button",
        ],
        #Extenuating Circumstance (EC) - How to print Extenuating Circumstance (EC)?
        "Click the link bellow: \n\
            1. clicking on the “Status”.\n\
            2.choose “Print” option.\n\
            3.click on “Apply” button\n\
            <https://forms.sites.apiit.edu.my/>":[
            "paper EC",
            "print EC",
            "Print in Bulk",
            "Print Individual EC",
            "print Extenuating Circumstance",
            "How to print Extenuating Circumstance (EC)?"
        ],
        #Extenuating Circumstance (EC) - I would like to check on my EC status
        "You may check the status of your application after two (2) weeks from the date of the submission.\n<https://forms.sites.apiit.edu.my/> ":[
            "check EC status",
            "check Extenuating Circumstance status",
        ],
        #Extenuating Circumstance (EC) - missed my dissertation
        "If you had missed your dissertation, you will need to submit EC Online.\n<https://forms.sites.apiit.edu.my/>":[
            "miss dissertation", 
            "join next dissertation",
            "I have missed my dissertation. Can I join the next dissertation?"
        ],
        #Extenuating Circumstance (EC) - postpone or reschedule the date of the exam?
        "Please submit EC Online with the company offer letter as supporting document attached. \n\
        Once you received the EC decision as approved, you can walk into the Administration Office to register for the next scheduled exam.\n <https://forms.sites.apiit.edu.my/>":[
            "postpone exam date",
            "reschedule exam date",
            "not able to go referral exam",
            "cannot referral exam",
            "unable referral exam",
        ],
        #Extenuating Circumstance (EC) - error uploading my files in the Extenuating Circumstances (EC)
        "While you are submitting EC you may need to upload your files in the form for supporting purposes.":[
            "Why am I getting error while uploading my files in the Extenuating Circumstances (EC) system?",
            "Extenuating Circumstances (EC) error",
            "error upload ec",
            "issue upload ec",
            "error upload Extenuating Circumstances",
            "issue upload Extenuating Circumstances",
        ],
        #Extenuating Circumstance (EC) - What happens when IT equipment fails?
        "Solve IT equipment failure: \n<https://apiit.atlassian.net/wiki/x/UwDgh>":[
            "IT equipment fails",
            "IT issue",
            "IT problem",
            "hardware problem",
            "hardware issue",
            "software problem",
            "software issue",
            "Failure of your personal computer or laptop",
            "Failure of network connection",
            "Failure to provide appropriate software",
            "Insufficient computers in the lab for the class size",
            "Failure affecting a large number of systems at assignment deadline time",
            "Theft of home computer or laptop",
            "Insufficient computers/printers to do the work",
            "APU/APIIT’s systems incompatible with home computer/laptop",
            "Failure of the computer inability to save work",
            "The computer labs closed earlier than expected",
            "Failure of a Backup Device",
            "Failure of both main disk and back up device",
        ],
        #Referral Exam & Retake
        "Click this link to check your result:\n<https://apspace.apu.edu.my/results/>":[
            "find result",
            "exam result",
            "find faild subject",
            "find module result",
            "find referral subject",
            "find referral module",
            "Check my grades",
            "See my module results",
            "Did I pass module?",
            "Did I pass exam?",
            "Show my academic results",
            "See my failed courses",
            "Get my score for module",
            "I would like to know about my module which I failed and need to do referral?",
        ],
        #Referral Exam & Retake - What should I do If I fail a module?
        "You will be auto-registered to the next referral exam/incourse* and you will receive an auto email of the exam/incourse information. \nYou will scheduled for a referral within 6-8 weeks from the result date.":[
            "fail module",
            "fail subject",
            "What should I do if I fail a module?",
            "Help, I didn't pass, now what?",
            "Can I retake a failed module?",
            "Is there anything I can do if I flunked subject?"
        ],
        #Referral Exam & Retake - pending modules due to visa issue? Ans arrangement for the test and exam?
        "Please contact your Programme Administrator by writing to admin@apu.edu.my.":[
            "I would like to register my pending modules due to visa issue?",
            "Register pending modules (visa issue)",
            "Need help with incomplete modules (visa delay)",
            "Pending study due to visa - register modules",
            "Visa delay - need to register modules",
            "Register unfinished modules - visa problem",
            "Help! Visa issue - need to register for modules",
            "Special test/exam arrangements?",
            "When's the special testing for",
            "I need special arrangements for exams",
            "Check schedule for special testing",
            "Get me details on exam adjustments",
        ],
        #Referral Exam & Retake - my lecturer's name for the test
        'We will be sending auto email after your referral is auto-registered. \nThe email will contain all the test/exam details including lecturer’s name.':[
            "I would like to know my lecturer's name for the test/exam that I am registered?",
            "Lecturer for exam",
            "Need [test/exam] lecturer name",
            "Help me find my [test/exam] teacher",
            "Show test lecturer for subject name",
        ],
        #Referral Exam & Retake - register retake a few modules.
        "If you are currently in a fresh semester class and wanted to retake modules from the previous semester. Please consult your Programme Leader first.":[
            "I need to retake a few modules. Can you please help me to register?",
            "retake registration",
            "Need to retake modules - guide me through",
            "Help me sign up for module retakes",
            "Retake registration assistance", 
        ],
        #Referral Exam & Retake - resit fees
        "Please click the link to view each subject resit fees:\nhttps://apiit.atlassian.net/wiki/spaces/AA/pages/546406415/Resit+Retake+Fees#Resit-Fees>":[
            "What's the price for repeating a test?",
        ],
        #Referral Exam & Retake - Fail module compensation
        "It will be based on these criteria:\n\
        1.Module grade is D.\n\
        2.There has been a referral attempt for all failed components.\n\
        3. Maximum of two modules can be considered for compensation at each Level.\n\
        4.Overall CGPA must be 2.0 and above for that Level that the module wants to be considered for compensation.":[
            "Do I need to apply for compensation for the modules that I fail?",
            "Fail module compensation?",
            "Need to claim for failed modules?",
            "Are there any financial resources available for students who fail modules?",
        ],

        #Result, Transcripts & Certificate - print Interim transcript
        "You can print yourself from <https://apspace.apu.edu.my/results>":[
            "Print Interim transcript",
            "Access Interim transcript printout",
            "Get hard copy of Interim transcript",
            "How do I print my Interim transcript?",
            "How do I get a printout of my grades?",
        ],
        #Result, Transcripts & Certificate - collect official certificate and transcript
        "You can collect the official certificate and transcript from **Administration Office Level 4 @ APU Campus** ":[
            "Collect official certificate/transcript",
            "Pickup graduation documents",
            "Where to get diploma and transcript?",
            "Retrieving official academic paperwork",
        ],

        #Result, Transcripts & Certificate - Pick up friend's certificate/transcript
        "Yes, but your friend will need to email to admin@apu.edu.my and inform us that he/she had given authorization for you":[
            "Pick up friend's certificate/transcript",
            "Collect document for someone else",
            "Graduation document retrieval for friend",
            "Proxy pickup for academic papers",
        ],
        #Result, Transcripts & Certificate - collect official certificate and transcript
        "Please make your own copies from the original and submit it to the Administration Office front counter and please allow 3 working days before collecting it back.":[
            "How do I certify a true copy of my certificate?",
            "Get certificate copy certified",
            "Need transcript copy verification",
            "Official document true copy validation",
            "Where to certify academic paperwork",
        ],
        #Result, Transcripts & Certificate -Certificate and transcript wait time
        "The official certificate and transcripts are only issued after each External Moderation Board which will happen **3 times a year in Feb/March, June/July and October.** \n\
        Students will receive email from Programme Leader, ":[
            "I have completed my programme. Can I know how long I need to wait for my official certificate and final transcript?",
            "Certificate and transcript wait time",
            "How long for graduation documents?",
            "When can I get my diploma and transcript?",
            "Graduation document processing timeframe",
        ],
        #Result, Transcripts & Certificate -certify my IC/ STPM /IELTS results?
        "The University can only certify for Interim transcripts for APU/APIIT only.":[
            "Certify IC/ STPM /IELTS results?",
            " IC, STPM, or IELTS results",
        ],
        #Result, Transcripts & Certificate -equest a letter from the University to confirm my study completion
        "Please follow the below steps:\nAPSpace -> E-Forms -> COMPLETION / ATTENDED LETTER":[
            "I have completed my study and want to request a letter from the University to confirm my study completion while waiting for certificate issuance",
        ],
        
        #Change Programme, Deferment & Withdrawal - change my Tutorial Group?
        "Yes, but only if you can find a partner to swap in the other Tutorial Group. \n\
        You need to email your Programme Leader or admin@apu.edu.my.":[
            "Change tutorial group?",
            "Request tutorial group switch",
            "Need to join different tutorial group",
            "Can I move to another tutorial?",
        ],
        #Change Programme, Deferment & Withdrawal - change my programme
        "1. Please download the ‘Change of Programme Form’:<http://kb.sites.apiit.edu.my/knowledge-base/documents/>\n\
        2.Fill up the form and get the Programme Leader for the course that you would like to enroll to sign for approval.\n\
        3. Submit the form to the Administration office together with a consent letter from your parents. \n\
        4.There will be RM200 fee charged for change of programme.":[
            "Change program help",
            "change my programme",
            "Switch study program info",
            "Exploring program change options",
            "Need guidance on changing majors",
            "Is it possible to move to a different program? What does it involve?",
            "changing my academic path",
            "Cost of program change",
            "Budget for changing major",
            "Financial implications of moving to different program",  
        ],

        #Change Programme, Deferment & Withdrawal -defer my semester/intake?
        "Please submit Extenuating Circumstances (EC) Online with consent letter from parents.\n<https://cas.apiit.edu.my/cas/login?service=http://forms.sites.apiit.edu.my/>":[
            "Defer semester/intake request",
            "Need to postpone study start",
            "delay study start",
            "Delaying my next program intake",
            "Looking to defer my studies",
            "I need to delay my next program intake. How should I proceed?",
        ],
        #Change Programme, Deferment & Withdrawal -submit the Exit Application Form
        "Submit the Exit Application form to here:\n <http://forms.sites.apiit.edu.my/>\n\
            Please attach documents listed below – \n\
                1.Parent’s consent letter withdraw approval\n\
                2.Flight Ticket":[
            "Submit Exit Application Form",
            "Leaving university - form submission",
            "Withdraw from program - application process",
            "How to exit my program?",
            "How do I officially withdraw from my current program?",
            "Filling Exit Application Form (completed studies)",
            "Help with Exit Application after graduation",
            "Guide for completing withdrawal form",
            "Submitting exit form after finishing program",
            "Withdraw from university - application process",
            "How to officially withdraw from program",
        ],
        #Mathematics Open Consultation Hours
        "Please click the link to view the Mathematics Consultation Hours: \n\
        <https://apiit.atlassian.net/wiki/x/GgB4Rg>":[
            "Mathematics Consultation Hours",
            "Math help hours",
            "Need math tutoring",
            "When is math support available?",
            "Talk to a math tutor",
            "Find math consultation hours",
            "Need to talk to someone about a math problem, who can I contact?",
            "I'm struggling with math, are there any support sessions available?",
            "bad math",
            "worst math",
            "ask math",
        ],
        #Academic Appeal Application
        "Click the link bellow to view the Academic Appeal Application detail steps:\n\
        <https://apiit.atlassian.net/wiki/x/EQBKbw>":[
            "Academic Appeal Application",
            "Appeal academic decision",
            "Need help with academic appeal",
            "Challenge academic outcome",
            "File an academic appeal form",
            "I need to challenge my grade. How do I start an appeal?",
            'Feeling unfairly treated by teacher - appeal process?',
            "Concerns about [teaching style/facilities] - appeal options?",
            "Disagree with professor's decision - how to appeal?",
            "bad lecturer",
            "worst teacher",
            "bad teaching",
            "worst teaching",
        ],
        #Vice Chancellor's List for Academic Excellence - What is Vice Chancellor’s (VC’s)
        "This is an honour roll for students who have achieved an average grade point of 3.70 or higher for that academic year.":[
            "What is Vice Chancellor’s (VC’s) List for academic excellence?",
            "Academic excellence recognition program",
            "meaning of vc",
            "meaning of Vice Chancellor",
            "meaning of academic excellence",
            "Top student award at APU",
            "Top student award at APIIT",
        ],
        #Vice Chancellor's List for Academic Excellence -qualify for the VC’s List?
        "1.Achieved an average grade point of 3.70 or higher in modules taken for that academic year.\n\
        2.Enrolled in Degree programmes.\n\
        3.Must have passed all modules, including MPU and Internship/Industrial Placement modules.":[
            "VC's List requirements",
            "How do I qualify for the VC’s List?",
            "Am I eligible if there is pending grade for modules?",
            "Eligibility for VC's List",
            "Getting on the VC's List criteria",
            "Achieving VC's List distinction",
            "How to earn the VC's List award",
            "I'm aiming for academic excellence. What does it take to reach the VC's List level?",
            "Interested in the VC's List. What criteria do I need to meet?",
            "Check eligibility with pending grade VC's List",
            "Pending grade impact on VC's List qualification",
        ],
        #Vice Chancellor's List for Academic Excellence - How frequent will the VC’s List be announced?
        "Depending on the number of intakes, this list will be generated 3 to 4 times per academic year.":[
            "How frequent will the VC’s List be announced?",
            "VC's List announcement schedule",
            "How often is VC's List released?",
            "When to expect next VC's List announcement",
            "Frequency of VC's List recognition",
        ],
        #Vice Chancellor's List for Academic Excellence -Do I need to apply for VC’s List?
        "No, you need not apply to be on the VC’s List. ":[
            "Do I need to apply for VC’s List?",
            "Do I need to take action for VC's List?",
        ],
        #Vice Chancellor's List for Academic Excellence -Where can I collect the VC’s list certificate?
        "Details of the collection venue will be provided in the email notification.":[
            "Where can I collect the VC’s list certificate?",
            "Pick up VC's List recognition award",
            "Where to claim VC's List honor certificate",
            "Receiving the VC's List award",                 
        ],
        #Vice Chancellor's List for Academic Excellence -  What is the benefit as a member of the VC’s List?
        "Recipients of the VC’s List will be given a certificate recognizing the achievement.":[
            "What is the benefit as a member of the VC’s List?",
            "VC's List benefits",
            "Advantages of being on VC's List",
            "Perks of VC's List recognition",
        ],
        "To Access APLink, please follow the steps as below:\n1)Login to APSpace using a mobile device or computer\n2)Click on More > APLink.":
        [
            "Where APLink",
            "where to access aplink",
            "how do i access aplink",
            "where to find aplink",
            "how to access aplink",
            "accessing aplink",
            "where is aplink",
            "access to aplink"
        ],
        "To access your timetable in APSpace, you can open up APSpace on a device, then click on 'Student Timetable'. From there, search for your corresponding intake number. This can also be done without logging in to APSPace.":
        [
            "How to check timetable without logging in to APSPace",
            "check timetable without account",
            "timetable in APSpace",
            "checking timetable in APSPace",
            "where to find timetable",
            "Where to check timetable",
            "timetable",
            "how to check for timetable",
            "where can i find my timetable"
        ],
        "To change timezone, login to APSpace and click on the gear icon. Scroll down and look for the 'Others' drawer then toggle the 'Use Local Timezone' to ON if you want to use your respective local timezone.":
        [
            "How to change timezone in APSPace",
            "changing timezone",
            "changing timezone in APSPace",
            "where to change timezone in APSpace",
            "change time",
            "change time in APSpace",
            "how to change timezone",
        ],
        "To search for free classrooms or lab, please follow the steps as stated below:\n1)Go to APSpace and Click on More > Classroom Finder.\n3)Choose the desired location, day, start time, end time and room type.\n4)Select the desired room type to view it's vacancy.":
        [
            "free classroom",
            "free lab",
            "empty classroom",
            "empty lab",
            "how to find empty classroom",
            "where to find empty classrooms",
            "empty classrooms",
            "i want to search for free classrooms",
            "i want to find free classrooms",
            "i want to find free labs",
            "i want to find empty labs",
        ],
        "To unsubscribe from broadcast messages, you can follow the steps below:\n1)Open your APSpace.\n2)Click on the Notification icon from your Dashboard.\n3)Click on the highlighted part 'here' at the bottom footer.\n4)Click on the Unsubscribe button.":
        [
            "unsubscribing from broadcast messages",
            "reduce broadcast message",
            "broadcast message",
            "remove broadcast messages",
            "reduce notifications in APSpace",
            "broadcast messages is too much",
            "too many broadcast messages",
            "unsubscribe from broadcast messgaes",
            "notifications from APSpace",
        ],
        "These are the codes available for AWS to solve for errors:\n1)Error\n```[stderr]git@bitbucket.org: Permission denied (publickey).\n[stderr]fatal: Could not read from remote repository.\n[stderr]\n[stderr]Please make sure you have the correct access rights\n[stderr]and the repository exists.```\nFix:\nPlease make sure you are placing the ssh public key in the below directory\n`C:\Windows\System32\config\systemprofile\.ssh`\n\n2) Error:\n ```[stderr]error: cannot open .git/FETCH_HEAD: Permission denied```\nFix:\n `rm -f .git/FETCH_HEAD`.":
        [
            "AWS troubleshooting",
            "AWS CodeDeploy",
            "AWS problem",
            "AWS pipeline failure",
            "AWS permission denied",
            "AWS not working",
            "AWS error",
            "how can i solve this AWS error",
            "Permission denied in AWS",
            "AWS cannot run",
            "Can you provide me solutions for AWS errors",
            "AWS errors",
        ],
        "Any staff or student can join AWS's Partner Network. Please follow the steps below to join the AWS Partner Network:\n1)Open the URL below: https://www.aws.training/ and click on the Login link at the top right corner of the page.\n2)Select via APN Partner Central 'SIGN IN'\n3)If this is your first time accessing APN you need to click on “Create Your APN Partner Central Account”. If you have accessed the APN before you can log in using your existing APN credential.\n4)After the account creation process is complete you will get access to more than 600 free courses and pieces of training in the Learning Library section of the training website.":
        [
            "how to join AWS",
            "login to AWS",
            "joining AWS",
            "AWS Partner Network",
            "join AWS APN training",
            "AWS training",
            "AWS APN",
            "AWS APN training",
            "How to sign up for AWS training",
            "how to sign up for aws partner network",
            "sing up for aws partner network",
            "register for aws partner network",
            "register for aws",
        ],
        "For CAS related issues, you may relate to this link here for solutions: https://apiit.atlassian.net/wiki/spaces/ITSM/pages/227770532/OpenID+Connect+With+CAS+User+Guide":
        [
            "CAS issue",
            "Open ID connect with CAS User guide",
            "CAS User Guide",
            "OpenID Connect",
            "OpenID",
            "CAS Troubleshoot",
            "How to use CAS",
            "How to Connect OpenID with CAS",
            "how to use openid",
            "OoenID connect with CAS"
        ],
        "CAS stands for Central Authentication Service which allows you to access mutliple computing systems after entering your username and password only once on a central authentication server. For more information, you can also click this link: 'https://kb.sites.apiit.edu.my/wp-content/uploads/sites/24/2018/04/cas2.ppt' ":
        [
            "CAS",
            "What is CAS",
            "What does CAS do",
            "How does CAS work?",
            "CAS Functions",
            "Cas functions and services",
        ],
        "Maintenance Request Form can be found at this website 'http://forms.sites.apiit.edu.my/'. From this website, click on 'Maintenace Request' and fill in the form.\nIn the last section, which is called 'Approval Type', if you already have approval for the requested maintenance, you can choose one of the option in the dropdown box and upload the attachment of the approval. If you do not have the approval and you want to get the approval you are supposed choose approval needed option. Then you may click the submit button.\nThe workflow of this form can be found here in this link attached, https://apiit.atlassian.net/wiki/spaces/ITSM/pages/229998747/How+to+submit+maintenance+request+Form":
        [
            "Maintenance Request",
            "Maintenance Required",
            "maintenance request form",
            "what should i do if i need maintenance help",
            "where can i find the maintenance request form?",
            "request for maintenance"
        ],
        "To View or Approve Workflow Enquiries, you may follow the steps listed below:\n1)Open your browser and enter this URL: forms.sites.apiit.edu.my\n2)Once the website is loaded, you are able to see the inbox logo. Click on the Inbox logo.\n3)In your Inbox page, you will see pending tasks and if you are not assigned to any task, the system will show 'No Pending Tasks'.\n4)Click on the application that you are assigned to it. once you click, the application will be shown in details to you.\n5)On the right side of the screen you can see a box called 'WORKFLOW' which has two options ('Approve','Reject'). You can simply review and approve or reject the application but before rejecting, you need to fill up the field called 'Note' in order to let the user know what is the reason of rejection.\n6)Once you Approve or Reject you will not see the application in your inbox anymore.":
        [
            "workflow enquiries",
            "view workflow enquiries",
            "check workflow enquiries",
            "see workflow enquiries",
            "approve workflow enquiries",
            "disapprove workflow enquiries",
            "waiting for approval for workflow enquiries",
            "approval for workflow enquiries",
            "seek approval for workflow enquiries",
            "how do i check for workflow enquiries",
            "how do i view workflow enquiries",
            "how do i access workflow enquiries",
            "accessing workflow enquiries",
            "how do i approve workflow enquiries"
        ],
        "To access AWS Workspace, please follow the steps as listed below:\n1)Download AWS Workspace from the internet via https://clients.amazonworkspaces.com/\n2)Once you have successfully installed AWS Workspace, please enter the following Registration Code:  wssin+Q3KR3J\n3)Please enter your staff APKey (similar to APSPACE) credentials on the AWS Workspace Login page.\n4)Once logged in, Launch the GIMS icon on the desktop and enter the credentials provided to you by our CTI department (Separate Email).":
        [
            "AWS Workspace",
            "accessing aws workspace",
            "how to access aws workspace",
            "access aws workspace",
            "how to install aws workspace",
            "install aws workspace",
            "installing aws workspace",
            "downaloading aws workspace",
        ],
        "Here is what you can do to export to Excel in GIMS:\n1)Ig GIMS hand, please closee all GIMS and re-login\n2)Open Student Statistic\n3)Open a new excel blank workbook\n4)Try export again":
        [
            "how to export file to excel in gims",
            'export to excel in gims',
            'gims export to excel',
            "gims cannot export to excel",
            'exporting to excel gims',
            "exporting to excel"
        ],
        "Here is what you can do when your GIMS Report is not working:\n1)Force close all GIMS-related process using Task Manager; right-click on the Workspace taskbar > Task Manager > Select GIMS > End Task. Repeat for Report Background Engine and other GIMS if you open more than 1.\n2)Login to GIMS again and run an alternative report to trigger the Report Background Engine. Here shown, we run one of the Academic Report.\n3)Close the Academic Report, leave the Reports Background Engine.\n4)Run the Moderation Report.\n5)Might need to try with other report if Academic Report is also not working. Other report that might always works is Print Student Result in Student Data.":
        [
            "GIMS not working",
            "How to fix my GIMS",
            "fixing GIMS",
            "GIMS keeps freezing screen",
            "GIMS keeps force shut down",
            "GIMS got problem",
            "GIMS keeps closing on its own",
            "GIMS keeps lagging",
        ],
        "Here is what you can do if student's GPA/CGPA/Module Marks/Web Interim legend does not appear or doesn't tally:\n1)Login to GIMS\n2)Go to Course Configurator > Select the intake that got issue > Click Update Assessment button > Save.\n3)Run Final Mark Calculation for the intake/student.\n4)Check again.":
        [
            "cgpa marks does not tally",
            "gpa marks does not tally",
            "my module marks are wrong",
            "my cgpa is wrong",
            "miscalculation of cgpa",
            "miscalculation of gpa",
            "miscalculation of module marks",
            "module marks does not tally",
            "staff",
            "how to change students cgpa",
            "how to change students gpa",
            "how to change students module marks",
            "changing students cgpa",
            "changing students gpa",
            "changing students module marks",
        ],
        "Here are the basics of using JasperSoft:\n1)Go to URL: https://report.apu.edu.my/jasperserver-pro on your browser and log in with your APKEY Single Sign-Sign-On (CAS) credential to authenticate.\n2)Once you log in, you will see a dashboard, then click on Library which is on the upper right menu.\n3)You then type for the report that you want on the search box to be able to see the report as illustrated below.\n4)To export and print personal export, click on the export button.":
        [
            "how to use jaspersoft",
            "basics of jaspersoft",
            "jaspersoft usage",
            "jaspersoft basics",

        ],
        "To view and download attendance summary for staffs, you may proceed with the steps as stated below:\n1)Open APSpace and click on the 'More' tab.\n2)Find the item “My Reports Panel” and click on it.\n3)Click on the menu item Library.\n4)Search or find the report Attendance Summary from the list.\n5)Select the class code from the options pane and click on Apply button.\n6)Export Supported File Formats.":
        [
            "view attendance summary",
            "check attendance summary",
            "how to view attendance summary",
            "how to check student's attendance summary",
            "how to view student's attendance summary",
            "where can i get the attendance summary",
            "get attendance summary",
            "retrieve attendance summary",
            "where can i find attendance summary",
        ],
        "To access Student Statistics Report, you may follow the steps as listed below:\n1)Login to APSpace.\n2)Search for 'My Reports Panel' in APSpace and click on My Reports Panel.\n3)You will be redirected to the Report Panel in Jaspersoft, search for 'student statistic' in any of the search bars.\n4)All related reports to student statistics will be displayed based on your role.":
        [
            "access student statistics",
            "student statistics",
            "how to access student statistics",
            "where can i check student statistics",
            "view student statistics",
            "viewing student statistics"
        ],
        "Here are the steps on how you can annotate and grade student's assignment:\n1)From the module page, click on the assignment you want to grade.\n2)Click on View all submissions.\n3)Select the student you want to grade by clicking on the Grade button adjacent to their details.\n4)Annotate parts of the assignment using the tool bar located at the top of the page and leave a grade and comment on the right side of the page.\n5)Click on Save Changes or Save ands how next to grade the next student in the list.":
        [
            "how to grade student's assignment",
            "grading student's assignment",
            "grading assignments",
            "grade assignments",
            "annotate student's assignment",
            "how do i annotate student's assignment",
            "can i annotate on student's assignment",# Other questions in optimizing algorithms
        ],
        "Here is how to check on student's course participation in a particular activity on moodle:\n1)Select the gear icon in moodle then click on 'more'\n2)Select Reports.\n3)Click on Course Participation.\n4)This section operates as a search, set your preferred filters and then click GO to display the search results.\n5)The students matching your search criteria will appear in a list, tick the boxes of students you want to communicate with.\n6)Click on With selected users and choose Send a message.\n7)Type out your message(alternatively you can prepare your message in a separate platform i.e Microsoft Word, Notepad or any text editor then, copy and paste it into the box.":
        [
            "check for student's course participation",
            "check student's participation in course",
            "how to check student's participation in a course",
            "check on student's particiation level",# Other questions in optimizing algorithms
        ],
        "To enable the activity completion function within moodle, you may click on this link for further details.\nhttps://apiit.atlassian.net/wiki/spaces/ITSM/pages/1681096768/Enable+activity+completion":
        [
            "enable activity completion",
            "show activity completion",
            # Other questions in optimizing algorithms
        ],
        "If a student faces an issue in their exam, lecturers are able to provide a second attempt for the student by utilizing an override. More details can be found in this link, https://apiit.atlassian.net/wiki/spaces/ITSM/pages/1297055770/How+do+I+allow+a+single+student+to+continue+their+existing+quiz+exam+attempt":
        [
            "how do i allow a single student to continue their exisiting quiz attempt",
            "letting a student retake an exam",
            "allowing student to continue thier exam attempt",
            "providing second attempt for student to continue thier exam",
            "second attempt of exam",
            "exam second attempt",
            "student to retake exam individually",
            "continue exam attempt",
            "allow student to retake exam",
            "retake exam for student"# Other questions in optimizing algorithms
        ],
        "To change assignment submission file size, you may follow the following steps to do so:\n1)Click the gear icon and the top-right of the page and select edit settings.\n2)Click Edit on the assignment or activity that you want to amend then  click on Edit settings from the drop-down list.\n3)Scroll down until Submission types and click on it.\n4)Click on the Maximum submission size drop-down to change the file size to be uploaded in this activity or assignment.\n5)Click Save and return to course or Save and display.":
        [
            "change assignment file submission size",
            "i want to change the file size for assignment submission",
            "file size submission"
            # Other questions in optimizing algorithms
        ],
        "For any relevant information regarding creating a course to editing incourse materials in moodle, you may kindly click on the attached link for more information, https://apiit.atlassian.net/wiki/spaces/ITSM/pages/221055835/How+to+Create+a+Course+in+Moodle.":
        [
            "create course",
            "add new course",
            "creating new course",
            "creating content page" # Other questions in optimizing algorithms
        ],
        "You may import contents from other courses by following the steps as below:\n1)Navigate to the module that you would like to import resources to.\n2)Click the Actions menu (gears icon) at the top right.\n3)Select Import.\n4)The Course selection page will appear. Select the module from which you would like to import from, you may find the required module by scrolling or by typing your module’s short name (see below). Once the module is chosen, click Continue.\n5)n the Initial settings page, select what to include and what to exclude, then click Next.\n6)You will then see the Schema settings page that shows all of the files in your module. Uncheck any files that you do not wish to transfer and then click Next.\n7)On the Confirmation and review page you can see everything that will be transferred. If there are any mistakes, you may correct them now by clicking Previous and returning to the previous pages. Otherwise, click Perform Import to complete the import.\n8)Click Continue you will be redirected to the page where your materials have been imported.":
        [
            "importing contents from other module to a new module",
            "transfer old module contents to a new one",
            "transferring contents to new module",
            "import contents to new module",
            "importing contents from an old module to new",
            "how can i transfer content from an old module to a new module",
            "making a replica of contents from previous module",
        ],
        "Lecturers can export student's assesment marks from Moodle to OBE System by following the steps as below:\n1)Search for and click class specific module in Moodle.\n2)Click on  Grades from the left menu.\n3)Choose Export tab.\n4)Click on OBE export tab.\n5)Choose the class code from the drop-down list.\n6)Select only the assessment activities that you used for the chosen class code.\n7)Expand to view history of mark saving action in OBE (Class code, Lecturer name and saving date).\n8)Click Next to show assessment activities and components mapping page.\n9)Select each assessment activity with the belong component: you can select same assessment activity across multiple components and vice versa.\n10)Click on the subcomponents button to do mapping for OBE subcomponents with Moodle subcomponents for each assessment activity.\n11)Choose the desired OBE subcomponents from the drop down list for each Moodle subcomponents from each assessment activity.\n12)Once you click on button 'Step 1 - save marks in OBE'  then the marks will be exported from Moodle to OBE system according to the mapped subcomponents.\n13}Once you click on button 'Step 2 - Click here to finalize the marks will be exported and finalized in OBE system.":
        [
            "exporting student grades to obe",
            "export grades to obe",
            "students grades export to obe",
            "send students grade to obe"# Other questions in optimizing algorithms
        ],
        "When facing issues with exporting marks from Moodle to OBE, you may refer to this link for troubleshooting depending on the different scenarios listed,https://apiit.atlassian.net/wiki/spaces/ITSM/pages/2027585540/Moodle-OBE+integration+troubleshooting. ":
        [
            "i cannot export student's marks to obe" # Other questions in optimizing algorithms
        ],
        "Lecturers are able to grade student's assignment offline by following this link for more information,https://apiit.atlassian.net/wiki/spaces/ITSM/pages/1647083521/Offline+Marking+for+Moodle+Assignment+Submissions. ":
        [
            "offline grading" # Other questions in optimizing algorithms
        ],
        "To change module version in OBE, go the 'Mark Input' page, and at the top header right side click OPEN CONTROL PANEL. In the control panel page, you can select module version (VD1 1099) and click button SWITCH. Once complete the page will auto refresh.":
        [
            "change module version in OBE",
            "changing module version in OBE",
            "module version in OBE",
            "how to change moduel version in OBE",
        ],
        "To create a new module in OBE, it is usally the programme admin who sends a request for new modules with the details as below:\n1)Module Name\n2)Approved Module Code(with abbreviation) - We will chcek the approved code with the Faculty Admin\n3)Module Descriptor document\n4)Whether the module to be created belong to APU or APIIT\nOnce a module has been created in GIMS, CTI will be able to know the correct module code and module title to be inserted into the OBE system.":
        [
            "how to create a new module in OBE",
            "creating a new module in OBE",
            "create a module in obe",
            "create module in OBE",
            "creating modules in OBE",
        ],
        "To login to OBE, you may follow this link to OBE's Login Page, https://icgpa.apu.edu.my/. You may then login with your APU Staff Credentials to access the main dashboard for OBE.":
        [
            "logging in to OBE",
            "log in to OBE",
            "OBE login",
            "how to log in to OBE",
            "log in OBE",
            "How do i access OBE",
            "how do i log in to OBE"
        ],
        "Attached to this link are the guidelines to send a broadcast message using the DingDong System: https://apiit.atlassian.net/wiki/spaces/ITSM/pages/2351661220/Guidelines+on+how+to+send+emails+and+notification+using+DingDong+system":
        [
            "how to send braodcast messages",
            "are there any rules when sendding broadcast messages",
            "broadcast messages guidelines",
            "broadcasting messages",
            "DingDong system",
            "broadcast message in APU",
            "broadcasting message in APU",
            "how to send a broadcast message",
        ],
        "EDM, standing for Enterprise Device Management aims to deliver a semaless and secure experience to the staff with the latest state-of-the-art clouf services. It offers effortless services which can be utilized to complete daily tasks, that comes with several organizational policies and applications.\nFor further information regarding this digital facility of APU, you may click on this link to learn more, https://apiit.atlassian.net/wiki/spaces/ITSM/pages/1574076423/Enterprise+Device+Management+APU":
        [
            "what is edm",
            "enterprise device management",
            "what is enterprise device management",
            "edm",
            "how do i register myself for edm",
            "how do i register myself for enterprise device management",
            "register for edm",
            "register for enterprise device management",
        ],
        "You may complete your survey at https://apspace.apu.edu.my/student-survey.":[
            "survey",
            "course survey",
            "apraisal",
            "how to do survey",
            "where to complete survey",
            "where to do survey",
            "how to complete survey",
            "apspace survey",
        ],
        #Referral Exam & Retake
        "Click this link to check your result:\n<https://apspace.apu.edu.my/results>. \nTake note that you must settle your course fee and survey before checking results.":[
            "find failed subject",
            "Check my grades",
            "Did I pass module?",
            "Did I pass exam?",
            "See my failed courses",
            "Get my score for module",
            "check what I fail",
            "check what fail",
            "check what pass",
            "how to check grade"
        ],
        #Result, Transcripts & Certificate - remark exam paper
        "If you wish to apply for renark for your assessment component:\n1. Print the appeal form: <http://kb.sites.apiit.edu.my/knowledge-base/documents/>\n\
        2.After your Programme Leader signed, proceed to the Administration office with the form for the Admin staff to invoice RM70 to your account.\n\
        3.You will receive an appeal decision in two weeks.\n\
        4. If there is a change of a better result, we will refund the RM70.":[
            "I want to remark on my exam paper. I am not satisfied with my results.",
            'Request exam paper review',
            "Unsatisfied with exam result - remark?",
            "Dispute exam grading",
            "Inquiry about paper re-evaluation",
            "I'd like to request a review of my [exam name] paper. I believe my score may be inaccurate.",
            "I think there may be an error in the grading of my [exam name] paper. Is it possible to get it reviewed?",
            "I'm not satisfied with my recent exam result. What are the options for re-evaluation?",
            "i want to remark",
            "i want to appeal",
            "remark exam",
            "appeal exam"
        ],

        "The **Cafeteria** is located at level 3, Atrium of APU Campus.":[
                "APU cafeteria",
                "cafeteria in APU",
                "cafeteria",
                "canteen"
            ],
    }

    ###!!! OPTIMIZING ALGORITHMS !!!###
    # Holiday algorithm
    if [i for i in ["holiday", "break ", "no class "] if i in str(inp).lower()]: 
        await holiday_api()
        holidays_str = await holidays() + "\n*For the complete list of holidays, please refer https://new.apu.edu.my/apu-holiday-schedule.*"
        qa = dict()
        add_qa = {
            holidays_str : [
                "When is the next holiday",
                "holidays", 
                "holiday",
                "holiday schedule",
                "do we have holiday",
                "APU holiday",
                "upcoming holidays",
                "next holiday",
                "when no class",
                "malaysia holiday",
                "school holidays",
                "when is the break",
                "when no class"
            ],
        }
        qa.update(add_qa)

    # Resit algorithm
    if [i for i in ["resit", "retak", "referral", "result","remark"] if i in str(ori_inp).lower()]:
        print("result alg")
        qa=dict()
        add_qa = {
            "Resit will be scheduled within 6-8 weeks after result release. You will be auto-registered for failed modules. \nPlease check your APSpace Result page":[
                "when resit",
                "when my resit",
                "when retake",
                "when referral",
                "when is my referral",
                "when is my retake",
                "when is my resit",
                "when is the referral",
                "when is the retake",
                "when is the resit",
                "when will be referral",
                "when will be retake",
                "when will be resit",
                "register resit",
                "register retake",
                "register referral",
                "how to register resit",
                "how to register retake",
                "how to register referral",
                "resit date",
                "referral date",
                "retake date",
                "date of referral",
                "how to check resit",
                "how to check retake",
                "how to check referral",
                "how to check when is resit",
                "how to check when is retake",
                "how to check when is referral",
                "how to see resit",
                "how to see retake",
                "how to see referral",
                "how to see when is resit",
                "how to see when is retake",
                "how to see when is referral"
            ],
            "You can resit up to 3 times for each module component. You must pass all modules in order to progress to graduation":[
                "how many times resit retake referral",
                "how many times can I resit retake referral",
                "resit",
                "maximum times of resit retake referral"
            ],
            #Referral Exam & Retake - resit fees
            "Please click the link to view each assessment component's resit fees:\nhttps://apiit.atlassian.net/wiki/spaces/AA/pages/546406415/Resit+Retake+Fees#Resit-Fees>":[
                "How much for module retake?",
                "How much for module resit?",
                "Check resit exam charges",
                "Check retake exam charges",
                "What's the price for repeating a test?",
                "Find out how much resitting exams cost", 
            ],
            "If a student faces an issue in their exam, lecturers are able to provide a second attempt for the student by utilizing an override. More details can be found in this link, https://apiit.atlassian.net/wiki/spaces/ITSM/pages/1297055770/How+do+I+allow+a+single+student+to+continue+their+existing+quiz+exam+attempt":
            [
                "how do i allow a single student to continue their exisiting quiz attempt",
                "letting a student retake an exam",
                "allowing student to continue thier exam attempt",
                "providing second attempt for student to continue thier exam",
                "second attempt of exam",
                "exam second attempt",
                "student to retake exam individually",
                "continue exam attempt",
                "allow student to retake exam",
                "retake exam for student"# Other questions in optimizing algorithms
            ],
            #Extenuating Circumstance (EC) - postpone or reschedule the date of the exam?
            "Please submit EC Online with the company offer letter as supporting document attached. \n\
            Once you received the EC decision as approved, you can walk into the Administration Office to register for the next scheduled exam.\n <https://forms.sites.apiit.edu.my/>":[
                "postpone exam date",
                "reschedule exam date",
                "not able to go referral exam",
                "cannot resit retake referral exam",
                "unable referral exam",
            ],
            #Referral Exam & Retake - register retake a few modules.
            "If you are currently in a fresh semester class and wanted to retake modules from the previous semester. Please consult your Programme Leader first.":[
                "I need to retake a few modules. Can you please help me to register?",
                "retake registration",
                "Need to retake modules - guide me through",
                "Help me sign up for module retakes",
                "Retake registration assistance", 
                "register resit retake referral"
            ],
            #Referral Exam & Retake - referral exam which I could not attend earlier.
            "Please submit online EC (Extenuating Circumstance) with supporting documents and once approved, please write to admin@apu.edu.my ":[
                "I want to register for my referral exam which I could not attend earlier.",
                "Register for missed referral exam",
                "Late for referral exam",
                "Reschedule referral exam registration",
                "Couldn't attend [subject] referral earlier - register now?",
                "Missed referral exam signup due to [reason] - what to do?",
            ],
            #Referral Exam & Retake
            "Click this link to check your result:\n<https://apspace.apu.edu.my/results>. \nTake note that you must settle your course fee and survey before checking results.":[
                "find result",
                "exam result",
                "find faild subject",
                "failed result",
                "find module result",
                "find referral subject",
                "find referral module",
                "check result grade",
                "where how to check result grade",
                "Check my grades",
                "See my module results",
                "Did I pass module?",
                "Did I pass exam?",
                "Show my academic results",
                "See my failed courses",
                "Get my score for module",
                "I would like to know about my module which I failed and need to do referral?",
                "check what need resit retake referral"
                "Results",
                "check results",
                "view results",
                "exam results",
                "semester results",
                "how to check results",
                "where to check results",
                "viewing results",
                "checking results",
                "checking for results",
                "how do I check result",
                "apspace result",
                "apspace result page",
                "how should I check result"
            ],
            #Result, Transcripts & Certificate -unable to check result
            "This could be due to you having an outstanding fee or not completing the course appraisal. \n\
            Please settle the **pending fees** or **complete your course appraisal** and try checking your result again. \n\
            If both are cleared and you still not able to view your result, please screenshot the error and email to admin@apu.edu.my. ":[
                "Why I am unable to check result?",
                "Can't see my results?",
                "Results not available?",
                "Accessing results issue",
                "Stuck on result page",
                "My results don't seem to be showing up anywhere.",
                "result error",
                "result issue",
            ],
            #Result, Transcripts & Certificate - remark exam paper
            "If you wish to apply for renark for your assessment component:\n1. Print the appeal form: <http://kb.sites.apiit.edu.my/knowledge-base/documents/>\n\
            2.After your Programme Leader signed, proceed to the Administration office with the form for the Admin staff to invoice RM70 to your account.\n\
            3.You will receive an appeal decision in two weeks.\n\
            4. If there is a change of a better result, we will refund the RM70.":[
                "I want to remark on my exam paper. I am not satisfied with my results.",
                'Request exam paper review',
                "Unsatisfied with exam result - remark?",
                "Dispute exam grading",
                "Inquiry about paper re-evaluation",
                "I'd like to request a review of my [exam name] paper. I believe my score may be inaccurate.",
                "I think there may be an error in the grading of my [exam name] paper. Is it possible to get it reviewed?",
                "I'm not satisfied with my recent exam result. What are the options for re-evaluation?",
                "i want to remark",
                "i want to appeal",
                "remark exam",
                "appeal exam",
                'appeal for result',
                "i want to appeal for my result",
                "i wish to appeal for my result"
            ],
        }
        qa.update(add_qa)

    # How-to-go algorithm
    if [i for i in ["how go", "how to go", "where is", "location"] if i in str(inp).lower()]:
        qa = dict()
        add_qa = {
            # Library(Where do I return the borrowed book?)
            "You can either return the borrowed items through the book return kiosk or at the library counter. Refer to the Book Return Kiosk Guide if you are returning the items using the kiosk. \nAlternatively, you can follow the on-screen instructions displayed in the kiosk screen.": [
                "return book",
                "Where do I return the borrowed book?",
                "How do I return the book?",
                "How can I give back borrowed books?",
                "Do I return books at the counter or kiosk?",
                "How do I use the return kiosk?",
                "Where should I go to return the book I borrowed?",
                "Where is the book return kiosk located?",
                "Can I return the borrowed book at the library counter?",
                "Is there a guide I can refer to for using the book return kiosk?",
                "How do I use the book return kiosk to return my borrowed book?",
                "What is the process for returning a borrowed book?",
                "What is the procedure to return a book using the kiosk?",
                "What are the steps for returning books through the kiosk?",
                "Can you guide me on how to return a book at the library?",
                "What are the instructions for returning a book through the kiosk?",
                "What steps should I follow to return a borrowed book at the library?",
                "Where should I return a book after borrowing it?"
            ],
            "**APU Campus Connect Lounge** will serve the purposes for Arrival and Departure for all APU Shuttle Buses. \nIt is located at Level 1M near main entrance, accessible via the glass elevator. \n**Operational Hours:** Monday – Friday: 8.00am – 10.00pm.":[
                "Connect Lounge",
                "How to go campus connect lounge",
                "where is the campus connect lounge",
                "Campus Connect Lounge purpose?",
                "How do I access APU Connect Lounge?",
                "What is the purpose of Block E lounge?",
                "Where can I find the Level 1 lounge?",
                "How does APU Shuttle Bus service operate?",
                "What is the purpose of APU Shuttle Bus?",
                "Provide info about Arrival and Departure for APU Shuttle Bus.",
                "How does APU Campus Connect Lounge bus service operate?",
                "Where's the departure lounge for APU bus?",
                "Where to wait for shuttle bus APU?",
                "How to access APU Connect Lounge?",
                "What is the location of APU Connect Lounge?",
                "How is APU Connect Lounge accessed?",
                "What is the purpose of the lounge in Block E?",
                "Where is the Level 1 lounge located?",
                "How are APU Shuttle Buses operated?",
                "How is the APU Shuttle Bus service operated?",
                "What is the purpose of APU Shuttle Bus?",
                "How is APU Connect Lounge accessed?",
                "What is the location of APU Connect Lounge?",
                "Tell me about the APU Shuttle Buses.",
                "Tell me about the APU Shuttle Bus.",
                "How does the APU Shuttle Buses service work?",
                "What is the purpose of the APU Shuttle Bus?",
                "How does the Bus Shuttle service work?",
                "Can you provide information about Arrival and Departure for Bus Shuttle.",
            ], 
            "To find the Laundry in APSpace, Click on 'More' from the top navigation bar, and under Campus Life, select 'Laundry'.":[
                "where do i find the laundry section",
                "how do i go to the laundry section in APSpace",
                "how do i go to the laundry section",
                "laundry",
                "laundry APU",
                "where is the laundry",
                "where is the laundry section",
                "where is laundry",
                "laundry APSpace",
                "how do i access the laundry",
            ],
            #Exam regulations
            "The physical exam hall presents in the APIIT Exam Hall,\n Asia Pacific Institute of Information Technology (APIIT) \n Taman Teknologi Malaysia, \n 57000, Wilayah Persekutuan Kuala Lumpur, \n Malaysia.":[
                "Where is the APU Exam Hall?",
                "What is the specific location of the APIIT Exam Hall?",
                "Where is the exact location of the APIIT Exam Hall?",
                "Could you provide the specific address or coordinates for the APIIT Exam Hall?",
                "What is the precise location of the APIIT Exam Hall?",
                "Where can one find the APIIT Exam Hall specifically?",
                "Can you give detailed directions to the APIIT Exam Hall?",
                "Where is the physical exam hall?" ,
                "Where is the exam hall?" ,
                "Where is the APU Exam Hall located?",
                "What is the address of the APU Exam Hall?",
                "Exam Hall?",
                "APIIT Hall?",
                "What is the street address of the APU Exam Hall?",
                "go exam hall?",
                "go APU exam hall?",
                "go APIIT exam Hall?",
                "how go exam hall",
                "how to go exam hall",
                "where is the exam hall",
                "Where is exam hall in APU",
                "where exam hall in APU",
                "where is exam hall in APU",
                'where exam hall in APU',
                "how to go exam hall in APU",
                "how to go exam hall in APU",
                "exam hall location in APU", 
                "cashier location in APU",
            ],
            # Library (Location of APU and APIIT)
            "**__APU Library__**\nYou can go to the library by taking the stairs or elevator to Level 4, APU\
            \n\n**__APIIT Library__**\nYou can go to the library by taking the stairs or elevator to Level 2, APIIT": [
                "library",
                "APU library",
                "APIIT library",
                "APU library location",
                "APIIT library location",
                "How to go to the library",
                "How to go library",
                "How to go to library",
                "Where is library",
                "Where is APU library",
                "Where is APIIT library",
                "Where is the library located?",
                "How do I get to the library?",
                "What is the address of the library?",
                "How to go to the APU library",
                "How to go to the APIIT library",
                "How to go APU library",
                "How to go APIIT library",
                "How to go to library at APU",
                "How to go to library at APIIT",
                "go library",
                "go APU library",
                "go APIIT library",
                "How do I get to the APU library?",
                "How do I get to the APIIT library?",
                "where library",
                "Where is library in APU",
                "where is library APU",
                "library location", 
                "Where is library in APIIT",
                "where is library APIIT",
                "where is the library",
            ],
            # Bursary location
            "The Bursary Office is located at Level 3 Spine, APU Campus. ":[
                "Where is cashier",
                "where cashier",
                "where is bursary",
                'where bursary',
                "how to go cashier",
                "how to go bursary",
                "cashier counter",
                "bursary location", 
                "cashier location",
                "Where is cashier in APU",
                "where cashier in APU",
                "where is bursary in APU",
                'where bursary in APU',
                "how to go cashier in APU",
                "how to go bursary in APU",
                "cashier counter in APU",
                "bursary location in APU", 
                "cashier location in APU",
                "where is the cashier",
                "where is the bursary",
            ],  
            # Campus
            "**APU campus** is located at Jalan Teknologi 5, Taman Teknologi Malaysia, 57000 Kuala Lumpur.\
                \n**APIIT campus** is located at Jalan Inovasi 1, Taman Teknologi Malaysia, 57000 Kuala Lumpur.\
                \nShuttle Services are provided to the campuses, send me `bus schedule`.": [
                "campus",
                "How to go to the campus",
                "How to go campus",
                "How to go APU",
                "Where is campus",
                "Where is APU",
                "Where is APU campus",
                "How do I get to the campus?",
                "How do I get to the APU?",
                "What is the address of the campus?",
                "What is the address of the APU?",
                "go campus",
                "give me the location of the campus",
                "go APU",
                "go apiit",
                "give me the location of the APU",
                "Where APU",
                "where campus",
                "where apiit",
                "where is apiit",
                "where is apiit campus",
                "how to go apiit",
                "how to go apiit campus",
                "how go apiit",
                "apiit location",
                "where is the campus",
            ],
            # Clinic Location
            "**Klinik Oceania** is located at level 4, Block E of APU Campus. It is located next to the admin office.\
                \nYou may take the elevator or stair at Block E to reach there.":[
                    "where is clinic",
                    "where clinic",
                    "how to go clinic",
                    "klinik oceania",
                    "clinic location", 
                    "apu clinic",
                    "oceania",
                    "how go klinik oceania",
                    "where is the clinic",
                ],

            # Admin Location
            "The **Administrative Office** is located at level 4, Block D of APU Campus.":[
                "admin office of APU",
                "where is admin",
                "how to go admin office",
                "how to go admin",
                "how do I go admin",
                "how can I go admin",
                "how go admin",
                "where is admin office",
                "administrative office",
                "admin location",
                "admin office of APU",
                "where is admin in APU",
                "how to go admin office in APU",
                "how to go admin in APU",
                "how do I go admin in APU",
                "how can I go admin in APU",
                "how go admin in APU",
                "where is admin office in APU",
                "administrative office in APU",
                "admin location in APU",
                "where is the admin office",
            ],

            # TechCentre Location
            "The **Techcentre** is located at level 6, opposite of Block D in APU Campus.":[
                "techcentre of APU",
                "where is techcentre",
                "how to go techcentre",
                "how go techcentre",
                "how do I go techcentre",
                "how can I go techcentre",
                "techcentre office",
                "where is TA",
                "how to go TA",
                "techcentre location",
                "TA location",
                "where is techcentre in APU",
                "how to go techcentre in APU",
                "how go techcentre in APU",
                "how do I go techcentre in APU",
                "how can I go techcentre in APU",
                "techcentre office in APU",
                "where is TA in APU",
                "how to go TA in APU",
                "techcentre location in APU",
                "TA location in APU",
                "where is the techcentre",
                "where is the TA",
            ],

            # Admin Location
            "The **Cafeteria** is located at level 3, Atrium of APU Campus.":[
                "APU cafeteria",
                "where is cafeteria",
                "how to go cafeteria",
                "how to go cafeteria",
                "how do I go cafeteria",
                "how can I go cafeteria",
                "how go cafeteria",
                "where is cafeteria",
                "cafeteria",
                "cafeteria location"
                "where is cafeteria in APU",
                "how to go cafeteria in APU",
                "how to go cafeteria in APU",
                "how do I go cafeteria in APU",
                "how can I go cafeteria in APU",
                "how go cafeteria in APU",
                "where is cafeteria in APU",
                "cafeteria in APU",
                "cafeteria location in APU",
                "where is the cafeteria",
                "where is canteen",
                "where is the canteen",
                "where is canteen in APU",
                "how to go canteen in APU",
                "How do I get to the cafeteria?",
                "How do I get to the canteen?",
                "go cafeteria",
                "give me the location of the cafeteria",
                "go cafeteria",
                "give me the location of the cafeteria",
                "Where cafeteria",
                "where cafeteria"
            ],
        }
        qa.update(add_qa)
    
    # General payment details
    if [i for i in ["fee", "pay", "paid", "bank", "maybank", "cimb", "flywire", "jompay", "cheque"] if i in str(inp).lower() or i in str(ori_inp).lower()]:
        print("pay alg")
        qa=dict()
        add_qa = {
            "**Travel Pass from/to APU & APIIT**\
                \nLRT : Free\
                \nAPU ⇄ APIIT : Free \
                \nMosque *(Friday only)*: Free \
                \nFortune Park : RM50/month\
                \nM Vertica : RM140/month \
                \n\n*For paid travel pass, please make payment at the Bursary Office, Level 3 APU Campus.\
                \nHint: You may ask me `bus schedule`.*":[
                    "pay bus",
                    "pay shuttle",
                    "how much to pay for shuttle",
                    "payment bus",
                    "payment shuttle",
                    "bus fee",
                    "bus fees"
                ],
            #Referral Exam & Retake - resit fees
            "Please click the link to view each subject resit fees:\nhttps://apiit.atlassian.net/wiki/spaces/AA/pages/546406415/Resit+Retake+Fees#Resit-Fees>":[
                "How much for module retake?",
                "How much for module resit?",
                "Check resit exam charges",
                "Check retake exam charges",
                "What's the price for repeating a test?",
                "Find out how much resitting exams cost", 
                "Check if I need to pay for failed modules",
            ],
            ##Payment w APCARD
            "You can make payment with the APCard by topping money up at the kiosk adjacent to the ATM machine at level 3.":
            [
                "How do i make payment within the campus",
                "how to pay",
                "on-campus payment",
                "payment in school",
                "Paying for food",
                "Payment at the convenience store",
                "payment for cafeteria",
                "where do i top up my apcard",
                "where can i top up my apcard",
                "top up apcard",
                "top up money to apcard",
                "how do i top up my apcard",
                "top up money",
                "payment with apcard",
                "pay with apcard"
            ],
            ##Payment cashless/no ap card
            "You can only make payments within the campus using APCard. Transactions can only be made using the APCard.\
                \nIf you don't have an APCArd, you could purchase a pre-paid cashless card from the Finance Service Counter at Level 3.":
            [
                "Can i make payment without APCard",
                "pay with cash",
                "payment with cash",
                "can i make payment with cash",
                "can i make payment with credit card",
                "Can i make payment with debit card",
                "can i make payment with tng",
                "can i make payment with touch n go",
                "touch n go",
                "tng",
                "grabpay",
                "payment without APcard", 
                "paying without APcard",
                "ewallet"      
            ],
            "To submit a feedback form, kindly follow the steps as below:\n1)Go to APSpace > Search then type for 'Feedback'. Click on the 'Feedback' word that appears in the list.\n2)The user will be redirected to the Anonymous Feedback System, and user just have to click on the 'Add New Feedback' button to get started\n3)Fill in all the information required as shown in the form and click 'Submit'.\n4)Once you submitted the form, you will receive an e-mail.\n5)Next, you will redirect to this page once click “here” as mentioned in step 4. On this page, the latest submitted feedback form record will be sorted at the top. You can search other entries by Feedback No or Purpose of Request.\n6)Your feedback will be reviewed and responded to by the person in charge. Once the process is done, you will receive an email as shown in the image below.":
            [
                "feedback",
                "send feedback",
                "send feedback request",
                "send feedback anonymously",
                "feedback for Apu",
                "How to send feedback to apu",
                "how to send feedback",
                "sending feedback",
                "where to find the feedback form",
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                "sending feedback to APU",
                "i want to send a feedback",
                "feedback form",
                "where can i find the feedback form"
                "sending feedback"
            ],
            #Change Programme, Deferment & Withdrawal - change my programme
            "1. Please download the ‘Change of Programme Form’:<http://kb.sites.apiit.edu.my/knowledge-base/documents/>\n\
            2.Fill up the form and get the Programme Leader for the course that you would like to enroll to sign for approval.\n\
            3. Submit the form to the Administration office together with a consent letter from your parents. \n\
            4.There will be RM200 fee charged for change of programme.":[
                " fee charged for change of programme",
                "Fees for switching course"
            ],
            #Referral Exam & Retake - resit fees
            "Please click the link to view each subject resit fees:\nhttps://apiit.atlassian.net/wiki/spaces/AA/pages/546406415/Resit+Retake+Fees#Resit-Fees>":[
                "Resit & Retake Fees",
                "Resit fees cost?",
                "Fees for retaking exams",
                "Fees for resit exams",
            ],
            #Next semester fees
            "Please check from the fee statement on APSpace. The fees will appear after you are registered to the next year of study.  ":[
                "Apu fees",
                "apiit fees",
                "school fees",
                "campus fees",
                "Next Fees",
                "Next Intake Fees Inquiry",
                "Fees for next intake",
                "How much is the next intake fees?",
                "Tuition fees for upcoming term",
                "Fee details for the next intake",
                "What are the fees for the upcoming term?",
                "Semester fees for the next intake",
            ], 
            #Issue reference letter
            "Reference Letter will not be issued if you have any overdue fees, invalid or expired student Visa or you are not registered to any active intake.":[
                "Can I get a reference letter if I have overdue fees?"
            ],
            # Bursary (APU/APIIT International Student Fees & Refund Policy)
            "- International Students are required to pay all fees due prior to arrival by the respective due dates.\
            \n- The International Student Application Fee and International Student Registration Fee will not be refunded.\
            \n- Course fee payments made are **NON-REFUNDABLE** except if the student visa is refused by EMGS/ Immigration. All Fees paid are **NON-REFUNDABLE** under any circumstances once the visa is approved or after the student has commenced studies at any level, including `Intensive English, Diploma, Certificate, Foundation Programme, and Bachelor’s Degree Programmes.` This includes students who do not qualify for enrolment into the course approved in the Visa Approval Letter (VAL) due to not achieving the required English competency.\
            \n- Students will not be permitted to check-in into our University-managed accommodation without the payment of all required fees and associated deposits as indicated above.\
            \n- A late payment charge is imposed on all overdue fees.\
            \n- Semester Payment is due at the commencement of each semester.": [
                "What are the International Student Fees & Refund Policy?",
                "Refund policy for International Student",
                "Student Fees for International Student",
                "Explain the fees and refund policy for International Student",
                "How does university refund policy and fees for International Student?",
                "Can International Student get a refund if they withdraw from the course?",
                "What is the process for International Student to apply for a refund?",
                "How can International Student apply for a refund?"
            ],

            # Bursary (APU/APIIT Malaysian Student Fees & Refund Policy)
            "**APU/APIIT Malaysian Student Fees & Refund Policy** \
            \n- APU/APIIT will provide a refund to cancellations notified and received more than 14 days before the commencement of a course.\
            \n- A charge of 50% of the initial payment will apply for cancellation made 14 days or less before course commencement.\
            \n- An Administrative Fee of RM 200.00 will be charged for any transfer of registration prior and after course commencement, including changes in course specialization.\
            \n- NO REFUND will be entertained after a course has commenced.\
            \n- Applicants who intend to apply for withdrawals from EPF or other approved study loans (including PTPTN, MARA) are required to pay the fee on the monthly installment basis until the loan is disbursed.\
            \n- A late payment charge is imposed on all overdue fees.\
            \n- Semester Payment is due at the commencement of each semester.\
            \n\n*Please refer to the bursary department of APU for details.*": [
                "What are the Malaysian Student Fees & Refund Policy? ",
                "Refund policy for Malaysian Student",
                "Student Fees for Malaysian Student",
                "Explain the fees and refund policy for Malaysian Student",
                "How does university refund policy and fees for Malaysian Student?",
                "Can Malaysian Student get a refund if they withdraw from the course?"
                "What is the process for Malaysian Student to apply for a refund?",
                "How can Malaysian Student apply for a refund?",
                "refund policy"
            ],
            # Library(Do I have to pay if damaged a book?)
            "Damaged items should be reported to the library immediately to prevent fines from continuing to accrue. The cost of a damaged book depends on the severity of the damage If a loaned item is severely damaged, the student will have to replace it or pay for it at its current market price.\
            \nFor minor damages, the cost of repairing the book would be **RM 12** for soft-cover books and **RM 15** for hardcover titles.": [
                "What is the fee for damaging a library item?"
            ],
            #Bursary (Bank details-CIMB APU & APIIT)
            "**CIMB Account of APU**\nA/C Name: ASIA PACIFIC UNIVERSITY SDN BHD\nA/C Number (MYR): 8602647663\n\
            \n`******************************************************************************************************************************`\n\
            \n**CIMB Account of APIIT**\nA/C Name: APIIT SDN BHD\nA/C Number (MYR): 8603504063\n\
            \n*Remember to email the payment receipt with student name and ID to __bursary@apu.edu.my__*": [
                "Make payment with CIMB",
                "Pay with CIMB",
                "What is the CIMB account of APU",
                "What is the CIMB account of APIIT",
                "CIMB Acc of APU",
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                "CIMB Acc of the school",
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                "how to make payment via CIMB",
                "how to make payment through CIMB",
                "how to make payment by CIMB",
                "how to make payment with CIMB",
                "CIMB account",
            ],

            #Bursary (How does international students make payment)
            "**Flywire**\nPayments can be made at http://apu-my.flywire.com/. \nAPU has partnered with Flywire, to provide international students with an easy and secure method of paying from overseas.To learn more, visit https://www.flywire.com/support.": [
                "overseas payment",
                "How to pay from overseas?",
                "How do I make an international payment?",
                "Ways to make payment from overseas",
                "How does international student make payment?",
                "What are the payment methods for international students?",
                "Are international payments via credit card accepted?",
                "How can international students make payment?",
                "Can international students pay online?",
                "Can international students pay through bank transfer?",
                "Can international students pay in their home currency?",
                "Can international payments be made online?",
                "What are my options for international payments to Malaysia?",
                "Options for overseas payments?",
                "How to pay fees from abroad?",
                "How can I pay for my tuition from abroad?",
                "How do I pay my tuition from another country?",
                "Is it possible for me to pay online from abroad?",
            ],

            # Bursary (pay with cheque)
            "**Cheque or Banker's Draft Payment**\
                \nPayable: ASIA PACIFIC UNIVERSITY SDN BHD \
                \n*You may handover the document to the bursary counter at Level 3 Spine, APU Campus*":[
                    "How to pay cheque",
                    "How to pay banker's draft",
                    "How to pay with banker's draft",
                    "How to pay using cheque",
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                    "How to pay with cheque",
                    "How to pay fees using cheque",
                    "How to use cheque to make payment",
                    "Procedure to make payment with cheque",
                    "Instructions to make payment with cheque",
                    "How does payment work on cheque?",
                    "How do I make a transfer with cheque?",
                    "Steps to pay with cheque",
                    "How can I make payment using cheque",
                    "Guide me how to use cheque to make payment",
                    "Explain how to use cheque for payments",
                    "What are the instructions for cheque payments",
                    "pay cheque", 
                    "How to  through cheque",
                    "How do I make a transaction using cheque",
                    "Steps to  through cheque",
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                    "how to make payment through cheque",
                    "how to make payment with cheque",
                    "how to make payment by cheque",
                    "cheque account details",
                    "banker's draft account details",
            ],

            #Bursary (How to make payment via Flywire?)
            "**Steps to pay with Flywire**\n1) Visit http://apu-my.flywire.com/ to start.\n2) Input your payment amount and where you’re from.\n3) Select your payment method.\n4) Give some basic info to book your payment.\
            \n5) Follow the steps to transfer funds to Flywire.\n6) Get updates via text and email until your payment reaches your institution. You can also track it anytime by creating a Flywire account.": [
                "How to make payment with Flywire",
                "How to make payment using Flywire",
                "How to make payment through Flywire",
                "How to pay with Flywire",
                "payment Flywire",
                "How to pay through Flywire",
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                "How does payment work on Flywire?",
                "How do I make a transfer with Flywire?",
                "Steps to pay with Flywire",
                "How can I make payment using FLywire",
                "Guide me how to use Flywire to make payment",
                "Explain how to use Flywire for payments",
                "What are the instructions for Flywire payments",
                "How to use Flywire to make payment",
                "pay flywire", 
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                "How do I make a transaction using Flywire",
                "Steps to  through Flywire",
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                "How to send money through Flywire?",
                "How do I make a transfer with Flywire?",
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                "how to make payment through Flywire",
                "how to make payment with Flywire",
                "how to make payment by Flywire",
                "how to pay by Flywire",
                "Flywire account details",
                "Flywire account"
            ],

            # Bursary (APU/APIIT International Student Fees & Refund Policy)
            "- International Students are required to pay all fees due prior to arrival by the respective due dates.\
            \n- The International Student Application Fee and International Student Registration Fee will not be refunded.\
            \n- Course fee payments made are **NON-REFUNDABLE** except if the student visa is refused by EMGS/ Immigration. All Fees paid are **NON-REFUNDABLE** under any circumstances once the visa is approved or after the student has commenced studies at any level, including `Intensive English, Diploma, Certificate, Foundation Programme, and Bachelor’s Degree Programmes.` This includes students who do not qualify for enrolment into the course approved in the Visa Approval Letter (VAL) due to not achieving the required English competency.\
            \n- Students will not be permitted to check-in into our University-managed accommodation without the payment of all required fees and associated deposits as indicated above.\
            \n- A late payment charge is imposed on all overdue fees.\
            \n- Semester Payment is due at the commencement of each semester.": [
                "How does the fee payment and refund process work for International Student?",
                "What happens if International Student pay late?",
                "What are the penalties for late payment for International Students?",
            ],

            # Bursary (APU/APIIT Malaysian Student Fees & Refund Policy)
            "**APU/APIIT Malaysian Student Fees & Refund Policy** \
            \n- APU/APIIT will provide a refund to cancellations notified and received more than 14 days before the commencement of a course.\
            \n- A charge of 50% of the initial payment will apply for cancellation made 14 days or less before course commencement.\
            \n- An Administrative Fee of RM 200.00 will be charged for any transfer of registration prior and after course commencement, including changes in course specialization.\
            \n- NO REFUND will be entertained after a course has commenced.\
            \n- Applicants who intend to apply for withdrawals from EPF or other approved study loans (including PTPTN, MARA) are required to pay the fee on the monthly installment basis until the loan is disbursed.\
            \n- A late payment charge is imposed on all overdue fees.\
            \n- Semester Payment is due at the commencement of each semester.\
            \n\n*Please refer to the bursary department of APU for details.*": [
                "How does the fee payment and refund process work for Malaysian Student?",
                "What happens if Malaysian Student pay late?",
                "What are the penalties for late payment for Malaysian Student?",
            ],
            
            # Bursary Late Payment
            "**Late Payment Penalties**\
                \nStudents will cease to enjoy all rights and privileges of a student of APU, after 7 days from the payment due date.\
                \nBesides, late charges will be applied to the student.\
                \nYou are advised to check APSpace for outstanding payments and settle the payments at least 3 working days earlier.\
                \nFor more details, please check the APU Student Handbook, https://apiit.atlassian.net/wiki/spaces/AA/pages/1199570953/Student+Handbook.":[
                    "late payment",
                    "late pay",
                    "late payments",
            ],
            
            # Bursary location
            "The Bursary Office is located at Level 3 Spine, APU Campus. ":[
                "where to pay",
                "where to pay cheque",
                "payment counter",
            ],  
            #Bursary (Bank details-Maybank APU & APIIT)
            "**Maybank Account of APU**\n\
            \nA/C Name: ASIA PACIFIC UNIVERSITY SDN BHD\nA/C Number (MYR): 514413500658\nA/C Number (USD): 714413000532\nSwift Code: MBBEMYKL\n\
            \nYou may also pay with **JomPay**\nBiller Code: 67223\nRef 1: Student ID or NRIC or Passport No\n\
            \n`******************************************************************************************************************************`\n\
            \n**Maybank Account of APIIT**\n\
            \nA/C Name: APIIT SDN BHD\nA/C Number (MYR): 514413500575\nA/C Number (USD): 714413000518\nSwift Code: MBBEMYKL\n\
            \nYou may also pay with **JomPay**\nBiller Code: 26070\nRef 1: Student ID or NRIC or Passport No\n\
            \n*Remember to email the payment receipt with student name and ID to __bursary@apu.edu.my__*": [
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                "Make payment with JomPay",
                "Pay with Maybank",
                "APU Jompay",
                "pay maybank",
                "Jompay",
                "APIIT JomPay",
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                "how to pay with jompay",
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                "how to pay using jompay",
                "how to pay through Maybank",
                "how to pay through jompay",
                "What is the Maybank account of APU",
                "What is the Maybank account of APIIT",
                "Maybank Acc of APU",
                "Maybank Acc of APIIT",
                "Maybank Acc of the school",
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                "APU Maybank",
                "APIIT Maybank",
                "APU Maybank account",
                "APIIT Maybank account",
                "APU Jompay account",
                "APIIT Jompay account",
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                "How to pay fees using Maybank",
                "How to use Maybank to make payment?",
                "Procedure to make payment with Maybank",
                "Instructions to make payment with Maybank",
                "How does payment work on Maybank?",
                "How do I make a transfer with Maybank?",
                "Steps to pay with Maybank",
                "How can I make payment using Maybank",
                "Guide me how to use Maybank to make payment",
                "Explain how to use Maybank for payments",
                "What are the instructions for Maybank payments",
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                "How to  through Maybank",
                "How do I make a transaction using Maybank",
                "Steps to  through Maybank",
                "How do I use Maybank?",
                "How to send money through Maybank?",
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                "How to make payment with JomPay",
                "How to make payment using JomPay",
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                "How does payment work on JomPay?",
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                "How can I make payment using JomPay",
                "Guide me how to use JomPay to make payment",
                "Explain how to use JomPay for payments",
                "What are the instructions for JomPay payments",
                "How to use JomPay to make payment",
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                "How to send money through JomPay?",
                "how should I make payment using maybank",
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                "how should I make payment with jompay",

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                "how to make payment with maybank",
                "how to make payment with jompay",
                "how to pay by maybank",
                "how to pay by jompay"
            ],
            # Library(Do I have to pay if damaged a book?)
            "Damaged items should be reported to the library immediately to prevent fines from continuing to accrue. The cost of a damaged book depends on the severity of the damage If a loaned item is severely damaged, the student will have to replace it or pay for it at its current market price.\
            \nFor minor damages, the cost of repairing the book would be **RM 12** for soft-cover books and **RM 15** for hardcover titles.": [
                "Do I have to pay if damaged a book?",
                "Do I have to pay for damaging a library book?",
                "Can I replace a damaged book instead of paying?",
                "Replace or pay for a damaged book?",
            ],
            #Bursary (Payment details)
            "Please find the payment details at https://www.apu.edu.my/life-apu/student-services/apu-apiit-bursary-details \
            \nRemember to email the payment receipt with student name and ID to __bursary@apu.edu.my__": [
                "How to make payment",
                "How to pay course fee",
                "How to pay resit fee",
                "How to pay for accomodation fee",
                "What is the bank account details of APU",
                "I need to pay",
                "I need to make payment",
                "Payment Method",
                "Payment"
            ],

            #Bursary (How to check fee payment on APspace)
            "**Step 1** - Open your APSpace app or web browser.\
            \n**Step 2** - Scroll down to the Financial widget to get quick overview of your fee payment. In the Financial widget, you can filter and hide by tapping on the color-code.\
            \n**Step 3** - If you want to have a detail information/history of fee payment transaction; you can search for **“Fees”** or click **“More”** and scroll down to Finance section.\
            \n**Step 4** - In Finance page, you can see **Summary** and **Details** of your fee payment.\
            \nYou may also click this link to proceed: https://apspace.apu.edu.my/fees.":[
                "Fee payment",
                "Fee payment details",
                "Fee payment status",
                "Fee payment history",
                "Fee payment summary",
                "How to check fee payment?",
                "How to check my fee payment details?",
                "How to check my fee payment details on APSpace?",
                "What are the steps to view my fee payment details?",
                "What are the steps to check my fee payment details?"
                "Can you guide me on how to find my fee payment details?",
                "Where to check fee payment details?",
                "Where can I find details about my fee payment?",
                "How can I see my fee payment history ?",
                "Where to check fee payment?",
                "Steps to check fee payment",
                "How can I view my fees on APspace?",
                "How to check my fee pay payment status?",
                "How to find payment information on APspace?",
                "Paid fee details",
                "Paid fee history",
                "Steps to check paid fee",
                "What are my paid fee?",
                "How to check paid fee?",
                "How can I check my paid fee details?",
                "Where can I find information about my Paid fees?",
                "What are the steps to check my Paid fee details?",
                "How to know if I have paid my fee successfully?",
                "Outstanding fee details",
                "Steps to check outstanding fee",
                "What are my outstanding fee?",
                "How to check outstanding fee?",
                "How can I check my Outstanding fee details?",
                "Where can I find information about my Outstanding fees?",
                "What steps should I follow to check my Outstanding fee details?",
                "How much is my outstanding fee?",
                "Overdue fee details",
                "Overdue fee sumary",
                "Steps to check overdue fee",
                "What are my overdue fee?",
                "How to check overdue fee",
                "How can I check my Overdue fee details?",
                "Where can I find information about my Overdue fees?",
                "What steps should I follow to check my Overdue fee details?",
                "How much is my ovedue fee?",
            ],
        }
        qa.update(add_qa)

    # Operation hour
    if [i for i in ["operat", "hour", "time", "open", "close"] if i in str(inp).lower()]:
        print("operation hour alg")
        if [i for i in ["operat"] if i in str(inp).lower()]:
            qa = dict()
        add_qa = {
            ######Logistics & Operations - APU Campus Connect Lounge
            "APU Campus Connect Lounge will serve the purposes for Arrival and Departure for all APU Shuttle Buses. \nIt is located at Level 1M near main entrance, accessible via the glass elevator. \n**Operational Hours:** Monday – Friday: 8.00am – 10.00pm.":[
                "How does APU Shuttle Bus service operate?",
                "How does APU Campus Connect Lounge bus service operate?",
                "How are APU Shuttle Buses operated?",
                "How is the APU Shuttle Bus service operated?",
            ], 
            "**Operational Hours of APU Campus Connect Lounge:**\n Monday – Friday: 8.00am – 10.00pm":[
                "Open time APU Campus Connect Lounge",
                "Close time APU Campus Connect Lounge",
                "When does APU Campus Connect Lounge operate?",
                "What are the lounge's opening hours",
                "When does the lounge close",
                "Tell me the operational hours of APU Campus Connect Lounge.",
                "When is APU Campus Connect Lounge open on weekdays?",
                "What time does the lounge close on weekdays?",
                "What are the operating hours of APU Campus Lounge?",
                "Operating hours of APU Campus Connect Lounge?",
                "Apu campus connect lounge operational hours?",
                "When does APU Lounge operate?",
                "What are the lounge hours on weekdays?",
                "When does the lounge close?",
                "Tell me the hours of APU Connect Lounge.",
                "When is APU Lounge open on weekdays?",
                "What time does the lounge close?",
                "What are the operating hours of APU Campus Connect Lounge?",
                "Operating hours of APU Connect Lounge?",
                "Apu campus lounge operational hours?",
                "When is the APU Campus Connect Lounge operating?",
                "What are the lounge's opening hours on the weekdays?",
                "When does the lounge closes on weekdays?",
                "Tell me the operational hours for APU Campus Connect Lounge.",
                "What time does the lounge closes on weekdays?",
                "What are the operational hours for APU Campus Lounge?",
                "Operating hours for APU Campus Connect Lounge?",
                "Apu campus connect lounge operation hours?",
                "When does APU Connect Lounge open and close?",
                "Tell me about the operating schedule of APU Lounge.",
                "What are the hours of APU Campus Connect Lounge?",
                "When is APU Campus Lounge accessible on weekdays?",
                "Apu campus connect lounge hours?",
                "What is the operating hours of APU Campus Connect Lounge",
                "What is the operation hours of APU Campus Connect Lounge",
            ],

            # Library(Operating hours)
            "**Operating hour of APU library**\nMonday – Friday: 8:30 a.m. – 7:00 p.m.,\nSaturday : 9:00 a.m. - 1:00 p.m.,\nSunday / Public Holidays: Closed\
            \n\n**Operating hour of APIIT library**\nMonday – Friday: 8:30 a.m. – 6:00 p.m.,\nSaturday / Sunday / Public Holidays: Closed ": [
                "What is the operating hours of library",
                "What is the operation hours of library",
                "Operating hour of APU library",
                "Operating hour of APIIT library",
                "Operation hour of library",
                "Operation hour of APU library",
                "Operation hour of APIIT library",
                "When does the library open?",
                "When does the APU library open?",
                "When does the APIIT library open?",
                "What time does the library open",
                "What time does the APU library open",
                "What time does the APIIT library open",
                "What time does the library open on weekdays?",
                "What time does the APU library open on weekdays?",
                "What time does the APIIT library open on weekdays?",
                "Is the library open on weekends?",
                "Is the APU library open on weekends?",
                "Is the APIIT library open on weekends?",
                "Is the library open on Saturdays?",
                "Can I visit the library on public holidays?",
                "Is the library closed on public holidays?",
                "What is the schedule for the library?",
                "Library open hours",
                "APU Library open hours",
                "APIIT Library open hours",
                "Library open time",
                "APU Library open time",
                "APIIT Library open time",
                "When does the library open and close?",
                "When does the APU library open and close?",
                "When does the APIIT library open and close?",
                "When can I visit the library during the week?",
                "library operating hour"
            ],

            # Admin (Operating hours)
            "**Operating hour of Admin Office @ APU**\nMonday – Friday: 8:30 a.m. – 6:00 p.m.\nSaturday / Sunday / Public Holidays: Closed": [
                "What is the operating hours of admin",
                "What is the operation hours of admin",
                "Operating hour of APU admin",
                "Operation hour of admin",
                "Operation hour of APU admin",
                "When does the admin open?",
                "When does the APU admin open?",
                "What time does the admin open",
                "What time does the APU admin open",
                "What time does the admin open on weekdays?",
                "What time does the APU admin open on weekdays?",
                "Is the admin open on weekends?",
                "Is the APU admin open on weekends?",
                "Is the admin open on Saturdays?",
                "Can I visit the admin on public holidays?",
                "Is the admin closed on public holidays?",
                "What is the schedule for the admin?",
                "admin open hours",
                "APU admin open hours",
                "admin open time",
                "APU admin open time",
                "APIIT admin open time",
                "When does the admin open and close?",
                "When does the APU admin open and close?",
                "When can I visit the admin during the week?",
                "admin operating hour"
            ],

            # Bursary
            "**Operating hour of Bursary Office @ APU**\nMonday – Friday: 9:15 a.m. – 6:00 p.m.\nSaturday / Sunday / Public Holidays: Closed": [
                "What is the operating hours of bursary",
                "What is the operaton hours of bursary",
                "Operating hour of APU bursary",
                "Operation hour of bursary",
                "Operation hour of APU bursary",
                "When does the bursary open?",
                "When does the APU bursary open?",
                "What time does the bursary open",
                "What time does the APU bursary open",
                "What time does the bursary open on weekdays?",
                "What time does the APU bursary open on weekdays?",
                "Is the bursary open on weekends?",
                "Is the APU bursary open on weekends?",
                "Is the bursary open on Saturdays?",
                "Can I visit the bursary on public holidays?",
                "Is the bursary closed on public holidays?",
                "What is the schedule for the bursary",
                "Bursary open hours",
                "APU bursary open hours",
                "Bursary open time",
                "APU bursary open time",
                "APIIT bursary open time",
                "When does the bursary open and close?",
                "When does the APU bursary open and close?",
                "When can I visit the bursary during the week?",
                "bursary operating hour",
                "cashier operating hour",
                "operating hour of bursary",
                "operating hour of cashier",
                "What is the operating hours of cashier",
                "What is the operaton hours of cashier",
                "Operating hour of APU cashier",
                "Operation hour of cashier",
                "Operation hour of APU cashier",
                "When does the cashier open?",
                "When does the APU cashier open?",
                "What time does the cashier open",
                "What time does the APU cashier open",
                "What time does the cashier open on weekdays?",
                "What time does the APU cashier open on weekdays?",
                "Is the cashier open on weekends?",
                "Is the APU cashier open on weekends?",
                "Is the cashier open on Saturdays?",
                "Can I visit the cashier on public holidays?",
                "Is the cashier closed on public holidays?",
                "What is the schedule for the cashier?",
                "cashier open hours",
                "APU cashier open hours",
                "cashier open time",
                "APU cashier open time",
                "APIIT cashier open time",
                "When does the cashier open and close?",
                "When does the APU cashier open and close?",
                "When can I visit the cashier during the week?",
            ],

            # Clinic
            "**Operating hour of Klinik Oceania @ APU**\nMonday – Friday: 9 a.m. – 5 p.m.\nSaturday / Sunday / Public Holidays: Closed": [
                "What is the operating hours of clinic",
                "What is the operation hours of clinic",
                "Operating hour of APU clinic",
                "Operating hour of Klinik Oceania",
                "Operation hour of clinic",
                "Operation hour of APU clinic",
                "Operation hour of Klinik Oceania",
                "When does the clinic open?",
                "When does the APU clinic open?",
                "What time does the clinic open",
                "When does the Klinik Oceania open?",
                "What time does Klinik Oceania open",
                "What time does the APU clinic open",
                "What time does the clinic open on weekdays?",
                "What time does the Klinik Oceania open on weekdays?",
                "Is the clinic open on weekends?",
                "Is the Klinic Oceania open on weekends?",
                "Is the APU clinic open on weekends?",
                "Is the clinic open on Saturdays?",
                "Is Klinik Oceania open on Saturdays?",
                "Can I visit the clinic on public holidays?",
                "Is the clinic closed on public holidays?",
                "Is Klinik Oceania closed on public holidays?",
                "What is the schedule for the clinic?",
                "Klinik Oceania open hours",
                "APU clinic open hours",
                "Clinic open time",
                "APU clinic open time",
                "Klinik Oceania open time",
                "When does the clinic open and close?",
                "When does the APU clinic open and close?",
                "When can I visit the clinic during the week?",
                "When can I visit Klinik Oceania during the week?",
                "clinic operating hour",
                "klinik oceania operating hour"
            ],

            "**Operating hour of Student Service @ APU**\nMonday – Friday: 8:30 a.m. – 7:00 p.m.\nSaturday: 8:30 a.m. - 1:00 p.m.\nSunday / Public Holidays: Closed": [
                "What is the operating hours of student service",
                "What is the operation hours of student service",
                "Operating hour of APU student service",
                "Operation hour of student service",
                "Operation hour of APU student service",
                "When does the student service open?",
                "When does the APU student service open?",
                "What time does the student service open",
                "What time does the APU student service open",
                "What time does the student service open on weekdays?",
                "What time does the APU student service open on weekdays?",
                "Is the student service open on weekends?",
                "Is the APU student service open on weekends?",
                "Is the student service open on Saturdays?",
                "Can I visit the student service on public holidays?",
                "Is the student service closed on public holidays?",
                "What is the schedule for the student service?",
                "Student service open hours",
                "APU student service open hours",
                "Student service open time",
                "APU student service open time",
                "APIIT student service open time",
                "When does the student service open and close?",
                "When does the APU student service open and close?",
                "When can I visit the student service during the week?",
                "Student service operating hour"
            ],

            "**Operating hour of Technology Services @ APU**\nMonday – Friday: 8:30 a.m. – 7:00 p.m.\nSaturday: 9 a.m. - 1 p.m.\nSunday / Public Holidays: Closed": [
                "What is the operating hours of technology services",
                "What is the operation hours of technology services",
                "What is the operating hours of TA",
                "What is the operation hours of TA",
                "Operating hour of APU technology services",
                "Operation hour of technology services",
                "Operation hour of APU technology services",
                "When does the technology services open?",
                "When does the APU technology services open?",
                "What time does the technology services open",
                "What time does the APU technology services open",
                "What time does the technology services open on weekdays?",
                "What time does the APU technology services open on weekdays?",
                "Is the technology services open on weekends?",
                "Is the APU technology services open on weekends?",
                "Is the technology services open on Saturdays?",
                "Can I visit the technology services on public holidays?",
                "Is the technology services closed on public holidays?",
                "What is the schedule for the technology services?",
                "Technology services open hours",
                "APU technology services open hours",
                "Technology services open time",
                "APU technology services open time",
                "APIIT technology services open time",
                "When does the technology services open and close?",
                "When does the APU technology services open and close?",
                "When can I visit the technology services during the week?",
                "Technology services operating hour"
            ]    
        }
        qa.update(add_qa)

    # Contacts algorithm
    if [i for i in ["contact", "call", "phone", "email", "talk"] if i in str(inp).lower()]:
        print("contacts alg")
        qa = dict()
        add_qa = {
            "Accommodation Office Email: __rsvp@apu.edu.my__\nYou may also call __+603 8992 5040__": [
                "How to contact accommodation office",
                "What is the contacts of accommodation office",
                "What is the email of accommodation office",
                "How should I contact accommodation office",
                "How to email accommodation office",
                "How to call accommodation office",
                "email accommodation office",
                "call accommodation office",
                "contact accommodation office",
                "talk to accommodation office",
                "I need to email accommodation office",
                "I need to call accommodation office",
                "I need to contact accommodation office",
                "I want to contact accommodation office",
                "I want to email accommodation office",
                "I want to call accommodation office",
            ],
            "You may contact the person in charge of PTPTN by email ptptn@apu.edu.my​":[
                "contact PTPTN",
                "email PTPTN",
                "talk to PTPTN"
            ],
            # Admin contact
            "Admin Email: __admin@apu.edu.my__\nYou may also call __+603 8992 5250__": [
                "How to contact admin",
                "What is the contacts of admin",
                "What is the email of admin",
                "How should I contact admin",
                "How to email admin",
                "How to call admin",
                "email admin",
                "call admin",
                "contact admin",
                "talk to admin",
                "I need to email admin",
                "I need to call admin",
                "I need to contact admin",
                "I want to contact admin",
                "I want to email admin",
                "I want to call admin",
            ],
            # Immigration contact
            "Immigration Email: __visa@apu.edu.my__\nYou may also call __+603 8992 5237__": [
                "How to contact immigration office",
                "What is the contacts of immigration office",
                "contact for visa",
                "What is the email of visa immigration office",
                "How should I contact immigration office",
                "How to email immigration office",
                "How to call immigration office",
                "email immigration office",
                "call immigration office",
                "contact immigration office",
                "talk to immigration office",
                "I need to email immigration office",
                "I need to call immigration office",
                "I need to contact immigration office",
                "I want to contact immigration office",
                "I want to email immigration office",
                "I want to call immigration office",
            ],
            # Student services contact
            "Student Services Email: __admin@apu.edu.my__\nYou may also call __+603 8992 5211__ or __+603 8992 5212__": [
                "How to contact Student Services",
                "What is the contacts of Student Services",
                "What is the email of Student Services",
                "How should I contact Student Services",
                "How to email Student Services",
                "How to call Student Services",
                "email Student Services",
                "call Student Services",
                "contact Student Services",
                "talk to Student Services",
                "I need to email Student Services",
                "I need to call Student Services",
                "I need to contact Student Services",
                "I want to contact Student Services",
                "I want to email Student Services",
                "I want to call Student Services",
                "Who to contact for course inquiry"
            ],
            # Library(contact)
            "Library Email: __library@apu.edu.my__\nYou may also call __+603 8992 5207__ (Library Counter) and __+603 8992 5209__ (Reference Desk)": [
                "How to contact library",
                "What is the contacts of library",
                "What is the email of library",
                "How should I contact library",
                "How to email library",
                "How to call library",
                "email library",
                "call library",
                "contact library",
                "talk to library",
                "I need to email library",
                "I need to call library",
                "I need to contact library",
                "I want to contact library",
                "I want to email library",
                "I want to call library",
            ],

            # Bursary Contact
            "Bursary Email: __bursary@apu.edu.my__\nYou may also call __+603 8992 5228__":[
                "How to contact bursary",
                "What is the contacts of bursary",
                "What is the email of bursary",
                "How should I contact bursary",
                "How to email bursary",
                "How to call bursary",
                "email bursary",
                "call bursary",
                "contact bursary",
                "talk to bursary",
                "I need to email bursary", 
                "I need to call bursary",
                "I need to contact bursary",
                "I want to contact bursary",
                "I want to email bursary",
                "I want to call bursary",
                "cashier contact",
                "cashier email"
            ],

            # TechCentre Contact
            "IT Helpdesk Email: __assist@apu.edu.my__\nYou may also call __+603 8992 5050__":[
                "How to contact techcentre",
                "What is the contacts of techcentre",
                "What is the email of techcentre",
                "How should I contact techcentre",
                "How to email techcentre",
                "How to call techcentre",
                "email techcentre",
                "call techcentre",
                "contact techcentre",
                "talk to techcentre",
                "I need to email techcentre", 
                "I need to call techcentre",
                "I need to contact techcentre",
                "I want to contact it helpdesk",
                "I want to email it helpdesk",
                "I want to call it helpdesk",
                "it helpdesk contact",
                "it helpdesk email"
            ],

            # Admin Contact
            "Admin Email: __admin@apu.edu.my__\nYou may also call __+603 8992 5250__":[
                "How to contact admin",
                "What is the contacts of admin",
                "What is the email of admin",
                "How should I contact admin",
                "How to email admin",
                "How to call admin",
                "email admin",
                "call admin",
                "contact admin",
                "talk to admin",
                "I need to email admin",
                "I need to call admin",
                "I need to contact admin",
                "I want to contact admin",
                "I want to email admin",
                "I want to call admin",
            ]
        }
        qa.update(add_qa)

    # References algorithm
    if [i for i in ["apa", "reference", "referencing", "citation", "style", "text"] if i in str(inp).lower()]:
        print("citation alg")
        if "citation" in str(inp).lower():
            qa=dict()
        add_qa = {
            # Library(Which referencing style is used in APU?)
            "At APU, we use `APA 7th Edition referencing style` in our academic writing. \
            \nAPA referencing style is a set of guidelines that helps the writers properly present their works precisely and properly. It contains comprehensive guidelines and specific formatting for all kinds of resources, described in the 7th Edition Publication Manual of the American Psychological Association. \
            \nFor more information on creating a correct reference list, see **APA's Style and Grammar Guidelines (References)** and the library's **Quick APA Referencing Guide**. Workshops on APA referencing are available.\
            \nLink 1: https://apastyle.apa.org/style-grammar-guidelines/references\
            \nLink 2: https://dif7uuh3zqcps.cloudfront.net/wp-content/uploads/sites/91/2021/07/12102004/Quick-APA-Referencing-Guide-2021.pdf.": [
                "meaning of referencing?",
                "apu referencing",
                "What is referencing",
                "What is include in referencing",
                "What is the purpose of referencing?",
                "What are the two main components of referencing?",
                "Can you explain the difference between citation (in-text referencing) and reference list (end-text referencing)?",
                "What is the difference between in-text referencing and end-text referencing?",
                "Why is it necessary to include both citation and reference list in academic writing?",
                "Why is referencing used in academic writing?",
                "Which referencing style is used in APU?",
                "What referencing style does APU use?",
                "What referencing style is use in APU?",
                "What is the preferred referencing style for academic writing at APU?",
                "What resources does APU provide for learning the APA referencing style?",
                "Guides of APU referencing",
                "What referencing style does APU use?",
                "Where can I learn APA referencing at APU?",
                "What APA guides does APU library provide?",
                "What is the standard referencing style at APU?",
                "What are the recommended APA guides at APU?",
                "Where can I find APA Style Guidelines?",
                "Does APU recommend any specific APA guides for referencing?",
                "APA style",
                "What is APA?",
                "What is APA style?",
                "Why use APA style?",
                "What does APA style format?",
                "What is APA referencing style?",
                "Definition of APA referencing style",
                "What is the purpose of the APA referencing style?",
                "Can you describe the APA referencing style?",
                "How does APA style help in writing?",
                "apu citation"
            ],
        
            # Library(What is the format of APA in-text citation?)
            "There are two different formats of in-text citation, `parenthetical and narrative`. Both formats require two elements: `Author's name and Year of publication`\
            \nParenthetical citations are the more commonly seen form of in-text citations for academic work. Both required reference elements are presented at the end of the sentence in parentheses. E.g. (Belafonte, 2008).\
            \nIn narrative citations, the author's name will be separated from the date. The date must appear immediately after the author's name but in parenthesis. E.g. Belafonte (2008).": [
                "format of APA in-text citation"
                "What is the format of APA in-text citation?",
                "APA in-text citation format",
                "format of APA in-text citation",
                "How many format of APA in-text citation are there?",
                "What are the two different formats of in-text citation?",
                "What are the two formats of in-text citation in APA style?",
                "What is parenthetical citation?",
                "What is narrative citation?",
                "Can you provide an example of a parenthetical citation?",
                "Can you provide an example of a narrative citation?"
                "How does a narrative citation differ from a parenthetical citation?",
                "Explain the difference between parenthetical and narrative citations in APA?",
            ],
        
            # Library(How to write the APA reference list?)
            "1) Begin the reference list on a new page after the text.\n2) Place the section label `References` in bold at the top of the page, centered.\
            \n3) Double-space the reference list, both within and between references. Do not add extra lines between references.\n4) Order references alphabetically, usually by the first letter of the first author's last name.\
            \n5) Include the authors' first and middle initials (if they have them). Do not write out first or middle names.\n6)Write author names in the inverted format so that the last name comes first, followed by a comma and the initials. Place a period and a space after each initial.\
            \n7) Apply a hanging indent for all references using the paragraph-formatting function of your word processing program: The first line is flush left, and all subsequent lines are indented 0.5 inches.\
            \nYou may refer https://library.apiit.edu.my/apa-referencing/": [
                "How to write the APA reference list?",
                "Ways to write APA reference list",
                "How are author names ordered in APA?",
                "How is the References section formatted in APA?",
                "How are references ordered in APA?",
                "How should the authors names be written in an APA reference list?",
                "How is spacing applied in APA references?",
                "What is the indentation style in APA references?",
                "What is the author name format in APA references?",
                "How to format the References section in APA?",
                "What is the APA style for reference indentation?",
                "How to apply spacing in APA references?",
                "Where to start the reference list in APA?",
                "What is the order of references in APA?",
            ],
        
            # Library(How to write an end-text referencing using APA Style?)
            "APA referencing style required four basic information: WHO: Author's name,WHEN: Date of publication,WHAT: Title of work and WHERE: Source data\
            \nFor more information how to write an end-text referencing using APA style,please go to this link: https://apiit.atlassian.net/wiki/spaces/LIB/pages/1968767097/How+to+write+an+end-text+referencing+using+APA+Style\
            \n\n__Important notes__\n-Primary title should be written in italic.\n-For the journal article, the journal title should be written in Italic while the article title will be written in a normal text.\nResources that are available online, please use the DOI or URL as their source of data.": [
                "How to write an end-text referencing using APA Style?",
                "end-text referencing using APA Style",
                "Ways to write an end-text referencing using APA Style",
                "What are the four components needed for APA referencing?",
                "How should the primary title be presented in APA end-text referencing?",
                "Where can I find more details on writing end-text referencing in APA style?",
                "How should online resources be cited in APA",
                "Which title is italicized in a journal article citation, and which one is in normal text?",
                "How should the primary title be presented in APA end-text referencing?",
                "How to cite online resources in APA style?",
            ],
        }
        qa.update(add_qa)

    # Car Park algorithm
    if [i for i in ["car", "park", "zone", "motor", "vehicle"] if i in str(inp).lower()]:
        print("parking alg")
        if "park" in str(inp).lower():
            qa=dict()
        add_park = {
            ###### Logistics & Operations - APU and APIIT Car Parking Rates
            "**Parking Zone A (APU)** *(Covered Parking)*:\nDaily Parking Rate: RM 5.60\n*(Pay via APCard)* \n\n**Parking Zone B (APU) and Zone G (APIIT)** *(Open Parking)* \nHourly Parking Rates *(Pay via APCard)* \n1st hour or part thereof: RM 1.82 \nEvery subsequent hour: RM 1.06 \nMaximum charge per day: RM 5.00\n\n**TPM Carpark (MRANTI)**\nHourly Parking Rates *(Pay via Flexi Parking 2.0 Mobile App)*\n1st hour or part thereof: RM 3.18 \nEvery subsequent hour: RM 1.06 \nMaximum charge per day: RM 7.42":[
                "car",
                "motor",
                "vehicle",
                "Flexi",
                "APU parking",
                "APU parking fees",
                "APU park",
                "APU car",
                "APU motorcycle",
                "campus parking",
                "campus parking fees",
                "campus park",
                "campus car",
                "campus motorcycle",
                "university parking",
                "university parking fees",
                "university park",
                "university car",
                "university motorcycle",
                "college parking",
                "college parking fees",
                "college park",
                "college car",
                "college motorcycle",
                "school parking",
                "school parking fees",
                "school park",
                "school car",
                "school motorcycle",
                "Zone A and Zone B",
                "Compare Zone A and Zone B",
                "Distinguish between Zone A and Zone B",
                "Tell me the distinctions of Zone A and Zone B",
                "What sets Zone A apart from Zone B?",
                "Contrast Zone A and Zone B",
                "Explain the variations between Zone A and Zone B",
                "Outline the differences of Zone A and Zone B",
                "Elaborate on the disparities between Zone A and Zone B",
                "What characteristics differentiate Zone A and Zone B?",
                "Enumerate the dissimilarities between Zone A and Zone B",
                "Underground parking",
                "Covered parking",
                "Tell me about Parking Zone A.",
                "What is the category of Parking Zone A?",
                "How much is the daily parking rate for Zone A?",
                "Daily parking rate for Covered Parking Zone A.",
                "Parking Zone A: Covered Parking",
                "What is the daily parking rate for Covered Parking in Zone A?",
                "Parking Zone B and Zone G: Open Parking",
                "What are the hourly parking rates for Open Parking Zone B and Zone G?",
                "What is the maximum charge per day for Open Parking?",
                "How are parking rates calculated?",
                # "What should I ensure before entering and exiting the parking with an APCard?",
                "Is the daily parking rate applicable for Covered Parking?",
                "What type of parking rates does Open Space Parking (Zone B and Zone G) offer for students?",
                "How are parking fees transactions conducted?",
                "parking fee",
                "parking rate",
                "car park fee",
                'car park rate'
            ],
            ###### Logistics & Operations - parking FAQ
            "In order to avoid \"Invalid Status\", it is very important to not tailgate the vehicle that is trying to enter or exit the premise. Do ensure that the barricade is fully lowered before attempting to enter/exit and ensure that the card reader shows a valid message before proceeding.":[
                "Invalid parking"
                "parking error"
                "How do I avoid getting 'Invalid Status' upon exit or entry to the parking?",
                "Prevent 'Invalid Status' during parking entry and exit",
                "What steps can I take to avoid 'Invalid Status' when entering or exiting parking?",
                "Avoiding 'Invalid Status' at parking entry and exit",
                "Tips for preventing 'Invalid Status' during parking access",
                "How to ensure a valid status during parking entry and exit?",
                "What causes 'Invalid Status' during parking, and how to avoid it?",
                "Procedures to sidestep 'Invalid Status' during parking access",
                "Ensuring a smooth entry and exit without 'Invalid Status' in parking",
                "How can I secure a valid status for parking entry and exit?",
                "Troubleshooting 'Invalid Status' during parking and prevention steps",
            ],
            ###### Logistics & Operations - parking FAQ
            "The charges incurred are for the number of days the vehicle has been parked in the parking area. Thus, the balance you have will not cover for the extra days involved due to insufficient balance.":[
                "I am not able to exit the parking. The reader shows 'Please Top Up' although I have sufficient balance for one-day entry. Why does this happen?",
                "Please Top Up",
                "Trouble exiting parking with 'Please Top Up' message",
                "Unable to leave parking despite having enough balance",
                "Parking exit issue with 'Please Top Up' display",
                "Experiencing problems exiting parking even with sufficient funds",
                "Facing challenges leaving parking due to 'Please Top Up' prompt",
                "Issue at parking exit, 'Please Top Up' message displayed incorrectly",
                "Encountering 'Please Top Up' error upon parking departure",
                "Troubleshoot 'Please Top Up' error during parking exit",
                "Insufficient balance error at parking exit, 'Please Top Up' displayed",
                "Parking exit dilemma: 'Please Top Up' despite having funds",
            ],
            ###### Logistics & Operations - parking FAQ
            "It means either the APCard is not active or there was an improper exit done by the driver before. An improper exit refers to exiting by tailgating too closely to the car in front, and as a result, failing to register the entry/exit on the reader.\n\nWhat should I do? \nPlease visit APU cashier counter and report your issue.":[
                "parking invalid status",
                "I am not able to enter/exit the parking. The reader shows “Invalid Status”. What does it mean and what should I do?",
                "Issue entering/exiting parking with 'Invalid Status' displayed",
                "Unable to access parking due to 'Invalid Status' message",
                "Parking entry/exit problem: 'Invalid Status' on the reader",
                "Encountering 'Invalid Status' when trying to enter/exit parking",
                "Trouble with parking access: 'Invalid Status' on the reader",
                "Getting 'Invalid Status' at parking entry/exit – what does it indicate?",
                "Parking reader shows 'Invalid Status' – need assistance",
                "Seeking help for 'Invalid Status' issue at parking entry/exit",
                "Understanding and resolving 'Invalid Status' during parking access",
                "Parking entry/exit trouble: 'Invalid Status' explanation and solution",
            ],

            # Parking location
            "You may find the entrance of **APU Covered Parking** (Zone A) near Block E, APU Campus. \
                \nThe **APU Open Space Parking** (Zone B) is located on the opposite of APU main entrance. \
                \nThe **APIIT Open Space Parking** (Zone G) is located next to the APIIT campus\
                \n**Visitor Parking** is located next to the main entrance of APU campus\
                \n\n*Hint: Send 'parking fee' to me, for parking rates information.*":[
                    "where do my motor park",
                    "where is my car", 
                    "Where parking",
                    "how to find parking",
                    "Where is APIIT parking",
                    "APU car location",
                    "APU parking location",
                    "APU motorcycle location",
                    "APIIT car space",
                    "APIIT car location",
                    "APIIT parking location",
                    "APIIT motorcycle location",
                    "APIIT car space",
                    "outdoor parking locstion",
                    "indoor parking location",
                    "parking location",
                    "How to find Covered Parking at APU Campus?",
                    "Guide to finding parking at APU near Block E.",
                    "Where can I find Open Space Parking at APU Campus?",
                    "Where can I find parking at APIIT?",
                    "Tell me about parking locations at APU Campus.",
                    "Where is the APU car parking located?",
                    "Where is the APU motorcycle parking located?",
                    "Where can I find parking at APIIT for cars?",
                    "Where is the APIIT motorcycle parking located?",
                    "Where is the outdoor parking located at APU Campus?",
                    "Where is the indoor parking located at APU Campus?",
                    "Guide to parking locations at APU and APIIT.",
                    "how to go parking",
                    "how to go car park",
                    "where to park car",
                    "where park car",
                    "find parking",
                    "where motor park",
                    "where is parking",
                    "where is car park"
            ],
            # Visitor parking
            "Visitor parking is located next to the main entrance of APU campus, please refer https://www.waze.com/en/live-map/directions/p-apu-visitor-parking-jalan-teknologi-5-kuala-lumpur?place=w.66650143.666501425.21994149.":[
                "Where is visitor parking",
                "Where is visitor car park",
                "visitor parking",
                "visitor car",
                "visitor motor",
                "visior vehicle",
                "visitor park",
                "visitor car park",
                "visitor parking location",
                "how to go visitor parking",
                "how to go visitor car park",
            ],
            "You may find the entrance of **APU Covered Parking** (Zone A) near Block E, APU Campus.\n\n**Parking Zone A (APU)** *(Covered Parking)*\nDaily Parking: RM 5.60*(Pay via APCard)*":[
                "Where is zone A parking",
                "Where is zone A car park",
                "Where is car park",
                "zone A parking",
                "zone A car",
                "zone A motor",
                "zone A vehicle",
                "zone A park",
                "zone A parking location",
                "Where is zone A",
                "Parking location in Zone A at APU.",
                "Tell me about the location of Zone A parking at APU.",
                "how to go parking zone A",
                "how to go car park zone A",
                "parking fee zone A",
                "parking rate zone A",
                "parking charge zone A",
                "car park fee zone A",
                "car park rate zone A",
                "car park charge zone A",
            ],
            "The **APU Open Space Parking** (Zone B) is located on the opposite of APU main entrance.\n\n**Parking Zone B (APU)** *(Open Parking)* \nHourly Rates *(Pay via APCard)* \n1st hour or part thereof: RM 1.82 \nEvery subsequent hour: RM 1.06 \nMaximum charge per day: RM 5.00":[
                "Where is zone B parking",
                "Where is zone B car park",
                "zone B parking",
                "zone B car",
                "zone B motor",
                "zone B vehicle",
                "zone B park",
                "zone B parking location",
                "Where is zone B",
                "Parking location in Zone B at APU.",
                "Tell me about the location of Zone B parking at APU.",
                "how to go parking zone B",
                "how to go car park zone B",
                "parking fee zone B",
                "parking rate zone B",
                "parking charge zone B",
                "car park fee zone B",
                "car park rate zone B",
                "car park charge zone B",
            ],
            "The **APIIT Open Space Parking** (Zone G) is located next to the APIIT campus\n\n**Parking Zone G (APIIT)** *(Open Parking)* \nHourly Rates *(Pay via APCard)* \n1st hour or part thereof: RM 1.82 \nEvery subsequent hour: RM 1.06 \nMaximum charge per day: RM 5.00":[
                "Where is zone G parking",
                "Where is zone G car park",
                "zone G parking",
                "zone G car",
                "zone G motor",
                "zone G vehicle",
                "zone G park",
                "zone G parking location",
                "Where is zone G",
                "Parking location in Zone G at APIIT.",
                "Parking location in Zone G at APU.",
                "Tell me about the location of Zone G parking at APU.",
                "how to go parking zone G",
                "how to go car park zone G", 
                "parking fee zone G",
                "parking rate zone G",
                "parking charge zone G",
                "car park fee zone G",
                "car park rate zone G",
                "car park charge zone G",
            ],
        }
        qa.update(add_park)

    # Bus schedule algorithm
    if [i for i in ["shuttle", "bus", "from","to", "trip", "go", "travel"] if i in str(inp).lower()]:
        if [i for i in ["shuttle", "bus", "travel pass"] if i in str(inp).lower()]:
            qa = dict()
        await bus_api()
        added_set = set()
        count = 0
        if schedules: # If schedules from API not empty
            for schedule in schedules['trips']:
                start = str(schedule["trip_from"]["name"]).strip()
                end = str(schedule["trip_to"]["name"]).strip()
                if (f"{start} to {end}".lower() in str(ori_inp).lower()) or (str(ori_inp).lower() in f"{start} to {end}".lower()): # Condition to clear qa
                    print("clear")
                    qa = dict()
                if (start, end) in added_set:
                    continue
                else:
                    added_set.add((start,end)) # trip has response although no schedule
            print("added", added_set)
        for tuple_item in added_set:
            print("tuple: ",tuple_item)
            s_str = await bus_schedule(*tuple_item)
            start = (str(tuple_item[0]).split(" ", 1))[0]
            end = (str(tuple_item[1]).split(" ", 1))[0]
            qa[s_str] = [
                f"What time is the next bus from {start} to {end}",
                f"What time next bus from {start} to {end}", 
                f"What time bus {start} to {end}",
                f"when next bus to {start} to {end}",
                f"{start} to {end} bus",
                f"I am at {end}, going {start}, where bus",
                f"next bus to {end} from {start}",
                f"where bus to {end}",
                f"bus {start} {end}",
                f"bus {start} to {end}",
                f"bus from {start} to {end}",
                f"from {start} to {end} bus",
                f"shuttle from {start} to {end}",
                f"trip {start} {end}",
                f"trips from {start} to {end}",
                f"{start} {end} bus",
                f"{start} to {end}",
                f"What time is the next shuttle from {start} to {end}",
                f"What time next shuttle from {start} to {end}", 
                f"What time shuttle {start} to {end}",
                f"when next shuttle to {start} to {end}",
                f"{start} to {end} shuttle",
                f"I am at {end}, going {start}, where shuttle",
                f"next shuttle to {end} from {start}",
                f"where shuttle to {end}",
                f"shuttle {start} {end}",
            ]
            if "Please refer to APSpace or https://www.apu.edu.my/CampusConnect" not in s_str:
                qa[s_str].extend(["bus schedule", "bus trip", "bus", "trip", "shuttle", "shuttle schedule"])
                count += 1
        if not count:
            try:
                qa["Sorry, the shuttle schedule is unavailable at the moment. \nPlease refer to APSpace or https://www.apu.edu.my/CampusConnect."].extend([
                    "bus schedule", "bus trip", "bus", "trip", "shuttle", "shuttle schedule", "bus to", "bus from", "shuttle to", "shuttle from"])
            except:
                qa["Sorry, the shuttle schedule is unavailable at the moment. \nPlease refer to APSpace or https://www.apu.edu.my/CampusConnect."] = [
                    "bus schedule", "bus trip", "bus", "trip", "shuttle", "shuttle schedule", "bus to", "bus from", "shuttle to", "shuttle from"]
        qa[
            "**Travel Pass from/to APU & APIIT**\
                \nLRT : Free\
                \nAPU ⇄ APIIT : Free \
                \nMosque *(Friday only)*: Free \
                \nFortune Park : RM50/month\
                \nM Vertica : RM140/month \
                \n\n*For paid travel pass, please make payment at the Bursary Office, Level 3 APU Campus.\
                \nHint: You may ask me `bus schedule`.*"
            ] = [
                "Travel pass",
                "Travel pass to APU",
                "travel pass to apiit",
                "how much is bus",
                "pay bus",
                "pay shuttle",
                "how much to pay for shuttle",
                "payment bus",
                "payment shuttle",
                "bus fee",
                "bus fees",
                "travel pass for apu bus",
                "travel pass fee",
                "travel pass of bus"
            ]
        add_qa = {
            # Where to wait bus
            "If you would like to take the shuttle service from APU to any location, please take the glass elevator to **APU Campus Connect Lounge** at **Level 1M**, near main entrance":[
                "Where to wait bus at APU",
                "wait bus at apu",
                "wait shuttle at apu",
                "take bus at APU",
                "take shuttle at APU",
                "bus depart at APU",
                "bus arrive at APU"
            ],

            "If you would like to take the shuttle service from APIIT to any location, please wait at the main entrance of APIIT campus":[
                "Where to wait bus at APIIT",
                "wait bus at APIIT",
                "wait shuttle at APIIT",
                "take bus at APIIT",
                "take shuttle at APIIT",
                "bus depart at APIIT",
                "bus arrive at APIIT"
            ],

            "If you are taking the shuttle service from LRT to APU, please wait the vehicle at **Grab A** point, **Bukit Jalil LRT station**.":[
                "Where to wait bus at LRT",
                "wait bus at LRT",
                "wait shuttle at LRT",
                "take bus at LRT",
                "take shuttle at LRT",
                "bus depart at LRT",
                "bus arrive at LRT",
                "where to wait bus"
            ],
            ######Logistics & Operations - APU Campus Connect Lounge
            "APU Campus Connect Lounge will serve the purposes for Arrival and Departure for all APU Shuttle Buses. \nIt is located at Level 1M near main entrance, accessible via the glass elevator. \n**Operational Hours:** Monday – Friday: 8.00am – 10.00pm.":[
                "Connect Lounge",
                "Campus Connect Lounge purpose?",
                "How do I access APU Connect Lounge?",
                "What is the purpose of Block E lounge?",
                "Where can I find the Level 1 lounge?",
                "How does APU Shuttle Bus service operate?",
                "What is the purpose of APU Shuttle Bus?",
                "Provide info about Arrival and Departure for APU Shuttle Bus.",
                "How does APU Campus Connect Lounge bus service operate?",
                "Where's the departure lounge for APU bus?",
                "Where to wait for shuttle bus APU?",
                "How to access APU Connect Lounge?",
                "What is the location of APU Connect Lounge?",
                "How is APU Connect Lounge accessed?",
                "What is the purpose of the lounge in Block E?",
                "Where is the Level 1 lounge located?",
                "How are APU Shuttle Buses operated?",
                "How is the APU Shuttle Bus service operated?",
                "What is the purpose of APU Shuttle Bus?",
                "How is APU Connect Lounge accessed?",
                "What is the location of APU Connect Lounge?",
                "Tell me about the APU Shuttle Buses.",
                "Tell me about the APU Shuttle Bus.",
                "How does the APU Shuttle Buses service work?",
                "What is the purpose of the APU Shuttle Bus?",
                "How does the Bus Shuttle service work?",
                "Can you provide information about Arrival and Departure for Bus Shuttle."
            ],
        }

        qa.update(add_qa)
    
    # Library algorithm
    if "library" in str(inp).lower():
        add_qa = {
            # Library (Location of APU and APIIT)
            "**__APU Library__**\nYou can go to the library by taking the stairs or elevator to Level 4, APU\
            \n\n**__APIIT Library__**\nYou can go to the library by taking the stairs or elevator to Level 2, APIIT": [
                "library",
                "APU library",
                "APIIT library",
                "APU library location",
                "APIIT library location",
                "How to go to the library",
                "How to go library",
                "How to go to library",
                "Where is library",
                "Where is APU library",
                "Where is APIIT library",
                "Where is the library located?",
                "How do I get to the library?",
                "What is the address of the library?",
                "How to go to the APU library",
                "How to go to the APIIT library",
                "How to go APU library",
                "How to go APIIT library",
                "How to go to library at APU",
                "How to go to library at APIIT",
                "go library",
                "go APU library",
                "go APIIT library",
                "How do I get to the APU library?",
                "How do I get to the APIIT library?",
                "where library",
                "Where is library in APU",
                "where is library APU",
                "library location", 
                "Where is library in APIIT",
                "where is library APIIT",
                "where is the library",
            ],
        
            # Library(am I allowed to bring food/drinks)
            "Food and canned drinks are strictly not allowed in the library. Drinking water in bottles and spill-proof containers are permitted. ": [
                "Can I bring food to library?",
                "Can I bring food into the library?",
                "Can I bring drink to library?",
                "Can I bring drink into the library?",
                "Can I eat in the library?",
                "Can I drink in the library?",
                "Can I drink anything other than water in the library?",
                "Can I bring my own water bottle to the library?",
                "Library food rules?",
                "Is food allowed in the library?",
                "What is the policy on eating in the library?",
                "What is the policy on drinking in the library?",
                "Are bottled drinks allowed in the library?",
                "Are outside beverages allowed in the library?",
            ],

            # Library(can I sleep)
            "Sleeping is strictly not allowed in the library as we want to maintain a professional ambience and a pleasant environment of the library.\
            \nHowever, you are welcome to relax by listening to music, chatting with friends, and doing other activities that don't disrupt the library's atmosphere.": [
                "Can I sleep in the library?",
                "What happens if I fall asleep in the library?",
                "Can I take a nap in the library",
                "Is it okay to sleep in the library?",
                "Can I use the library for a short nap?",
                "Is sleeping allowed in the library?",
                "Can I lie down in the library?",
                "Can I sleep in the library if I am tired?",
                "Can I sleep on the couch in the library?",
                "Is it ok to sleep in the library?",
                "Is it fine to take a nap in the library?",
                "Can I have a quick nap in the library?",
            ],

            # Library(How to apply for library job vacancies)
            "You will have to submit the online job application form, which will be available once the recruitment advertisement is published on the APSpace and library website.The application form must be submitted along with: **`Cover Letter,Curriculum Vitae (CV),Passport-sized photograph.`**\
            \nYou'll be interviewed if shortlisted. Applicants who were rejected would be contacted by email.": [
                "How to apply for library job vacancies?"
                "How can I apply for a job at the library?",
                "What is the procedure to apply for a job in the library?",
                "What is the process to apply for a library job?",
                "What is the requirement to apply for a library job?",
                "What are the steps to apply for a library job?",
                "I am interested in working at the library",
                "I would like to apply for a job in the library",
                "I am thinking of working in the library",
                "How to apply for a library position?",
                "I want to work in the library",
                "I want to apply for a library job",
                "I wish to apply for a library position.",
                "How to apply to be a librarian",
                "How do I submit an application for a library job?",
                "How can I work part time in a library?",
                "How to get a part time job in a library",
                "How to work as a part time in a library",
                "How to work part-time in a library"
                "I wish to work at the library",
                "How to apply for a position in the library?",
                "How do I apply for a position at the library?",
                "I am interested in a library job",
                "I am looking to work in the library.",
                "Where can I find the application for library vacancies?",
                "What steps do I need to take to apply for a job at the library?",
                "Is there an online application portal for library job opportunities?",
                "What documentation do I need to prepare for my library job application?",
                "What should I include in my resume for a library job application?",
                "What documents do I need to attach when submitting my library job application?",
                "How to apply job in library?",
            ],
            # Library(How do I collect my library deposit?)
            "1) Login to APSpace.\n2) Go to `Collaboration & Information Resources` and select `e-Forms`. Your browser will open a new tab with the `Exit Application` form at the bottom.\
            \n3) Complete the form by providing the required details and wait for confirmation. You can check the status in the E-forms.\n4) Collect the library deposit from the cashier.": [
                "collect library deposit",
                "collect my library deposit",
                "How to get back my library deposit?",
                "library deposit",
                "How do I collect my library deposit?",
                "What are the steps to retrieve my library deposit?",
                "how to get back my library deposit?",
                "How to get library deposit back?",
                "claim library deposit",
                "How to claim library deposit?",
                "Method to retrieve library deposit?",
                "What is the process to collect my library deposit?",
                "How to collect my library deposit?",
                "I want to collect my library deposit",
                "How to retrieve library deposit?",
                "How to retrieve my library deposit?",
                "Steps to get library deposit back?",
                "Procedure for library deposit collection?",
                "Where and how can I collect my library deposit?",
                "How do I withdraw my library deposit?",
                "How can I reclaim my library deposit easily?",
                "Method to receive my library deposit",
                "How to retrieve my library deposit",
            ],
            # Library(How do I pay my library fines?)
            "You need to come to the library counter and pay your fines by cash. Please ensure to login to your “My Library Account” to check your total outstanding fines and prepare the exact cash to make payment at the library counter.": [
                "pay my library fines",
                "How to pay library fines?",
                "How do I pay my library fines?",
                "Can I pay my library fines in cash?",
                "What is the procedure to pay my library fines?",
                "Where to pay my library fines",
                "Methods to pay library fines",
                "Can I use “My Library Account” to pay my fines online?",
                "How to check my library fines?",
                "Where do I need to go to pay my library fines?",
                "Can I pay my library fines with a credit card, or is cash the only option?",
                "Can I pay my fines online, or is it only accepted at the library?",
            ],
            # Library(I have a problem with library facilities/services. Where should I report to?)
            "You may raise a helpdesk request from our Library Helpdesk, and we will assist you as soon as possible.\nhttps://apiit.atlassian.net/servicedesk/customer/portal/14.": [
                "I have a problem with library facilities",
                "Report library facilities issues",
                "Report library services issues",
                "Where do I report problems with library services?",
                "Where to report library facility issues?",
                "How to report issues with library services?",
                "Where to seek help for library problems?",
                "How to report problems with library services?",
                "Where to report library facility concerns?",
                "What to do if I have library service issues?",
                "Where to report library issues?",
                "Who to contact for library problems?",
                "Where to raise library concerns?",
                "Who handles library service issues?",
                "Where to report library service problems?",
                "Where to submit library complaints?",
                "Who to notify about library issues?",
                "Where to report problems with the library?",
                "Who to reach out to for library difficulties?",
                "Where to voice library service complaints?",
                "Who to inform about library troubles?",
                "Where to lodge library service issues?",
                "Who to alert about library problems?",
                "Where to communicate library concerns?",
                "Who to advise about library issues?",
                "I am experiencing issues with the library facilities/services. Who can I contact for help?",
                "There is a problem with the library services. Could you guide me on where to report this?",
                "I need to report an issue with the library facilities",
            ],
        }
        qa.update(add_qa)
    
    # Turnitin algorithm
    if "turnitin" in str(inp).lower():
        qa = dict()
        add_qa = {
            # Library(How to check Turnitin similarity report before the official module submission)
            "1) From your Moodle Dashboard, search \"Turnitin\".\n2) Click on the \"Try view similarity…\" link.\n3) Click on Enrol Me.\
            \n4) Click on the following link to open the submission portal.\n5) Click on Add Submission.\n\nOnce done, the status will be set to \"Queued\" wait a little while for your similarity report.": [
                "Access Turnitin",
                "How do I access Turnitin?",
                "How to access Turnitin?",
                "What is the process for entering Turnitin?",
                "How can I reach Turnitin's interface?",
                "Is there a way to log in to Turnitin?",
                "What steps should I take to access Turnitin?",
                "Can you guide me on entering Turnitin?",
                "How do I get to Turnitin?",
                "What's the procedure for logging into Turnitin?",
                "Is there a way to access Turnitin through Moodle?",
                "How can I reach Turnitin's features?",
                "What is the method for logging in to Turnitin via Moodle?",
                "What are the steps to access Turnitin?",
                "Can you guide me on how to use Turnitin?",
                "What’s the process for accessing Turnitin?",
                "How do I navigate to Turnitin?",
                "What is the method to use Turnitin?",
                "How can I log into Turnitin?",
                "How do I open Turnitin?",
                "How can I start using Turnitin?",
                "How to check Turnitin similarity report before the official module submission",
                "I want to check Turnitin similarity report",
                "How to preview Turnitin similarity report before submitting?",
                "Steps to check Turnitin report before official submission?",
                "How to check Turnitin similarity pre-submission?",
                "Steps for Turnitin preview before submission?",
                "How to view Turnitin report before submitting?",
                "Guide me on viewing Turnitin report before submission.",
                "How to check Turnitin similarity before module submission?",
                "Preview Turnitin similarity report",
                "Preview Turnitin report before submitting?",
                "Check Turnitin similarity report",
                "Steps to check Turnitin similarity report",
                "Steps for previewing Turnitin report before official submission?",
                "Can I check Turnitin similarity before submitting the module?",
                "Can I check Turnitin similarity before submitting?",
                "How can I preview the Turnitin similarity report prior to the module submission?",
                "Is there a way to view the Turnitin similarity report before the official submission of my module?",
                "What steps should I take to check the Turnitin similarity report before submitting my module officially?",
                "Can you guide me on accessing the Turnitin similarity report before the official module submission?",
                "How do I review the Turnitin similarity report before I officially submit my module?",
                "Is it possible to check the Turnitin similarity report in advance of the module submission?",
                "What are the steps to view the Turnitin similarity report prior to the official module submission?",
                "Can you guide me on how to access the Turnitin similarity report before submitting the official module?",
                "How can I review the Turnitin similarity report before the final module submission?",
                "What is the procedure to check the Turnitin similarity report before the official module is submitted?",
                "Could you explain how to inspect the Turnitin similarity report before the official module hand-in?",
            ],
        
            # Library(I want to remove/delete a paper from Turnitin. What should I do?)
            "Submit a paper deletion request via Library Helpdesk by providing the Turnitin submission ID of the paper you wish to be removed. The deletion is permanent and papers cannot be retrieved for any reason once it's deleted.": [
                "I want to remove a paper from Turnitin",
                "Remove a paper from Turnitin",
                "Delete a paper from Turnitin",
                "How do I delete a paper from Turnitin?",
                "How to delete a paper from Turnitin?",
                "Steps to remove a paper from Turnitin?"
                "Delete a paper from Turnitin: how?",
                "Guide me on removing a Turnitin paper.",
                "Can I delete a paper from Turnitin?",
                "Process for removing a paper from Turnitin?",
                "What is the procedure for Turnitin paper deletion?",
                "Is there a way to remove a paper from Turnitin?",
                "What should I do to delete a paper from Turnitin?",
                "Can you explain the process of removing a paper from Turnitin?",
                "How can I request the deletion of a paper from Turnitin?",
                "What steps should I follow to delete a paper from Turnitin?",
                "Guide me on removing a paper from Turnitin.",
                "Is it possible to delete a paper from Turnitin?",
                "How do I initiate the removal of a paper from Turnitin?",
                "What's the process for requesting the deletion of a paper from Turnitin?",
                "What steps should I take to delete a paper from Turnitin?",
                "How can I erase my paper from Turnitin?",
                "What is the procedure to remove a document from Turnitin?",
                "I need to delete a submission from Turnitin. How do I go about it?",
                "Can you guide me on how to remove a paper from Turnitin?",
                "What is the method to delete a paper from Turnitin?",
                "How do I go about removing a paper from Turnitin?",
                "What should I do if I want to delete a paper from Turnitin?",
                "What is the process for deleting a paper from Turnitin?",
                "Can you tell me how to delete a paper from Turnitin?",
            ],
        
            # Library(How to download Turnitin assignment with feedback comments?)
            "1) Navigate to the specific assignment and open up the graded paper in the document viewer.\n2) Click on the assignment submitted to open the Turnitin page.\
            \n3) You must select the view you wish to see in your download. If you wish to see your grades and feedback in the downloaded file, ensure you click the text comment button to view the feedback.\n4) Click on the download button.\
            \n\nYour assignment will likely be downloaded into your downloads folder (this is dependent on your browser settings but the default is normally the downloads folder). Open your downloaded file and scroll to the end of the document to find your feedback comments and matches.\
            \n\nIf you select Digital receipt – this is a copy of the submission receipt, which students also received by email.\nIf you select Originally submitted – this is the exact file that you uploaded without any additions.": [
                "How to download Turnitin assignment with feedback comments?",
                "Method to download Turnitin assignment",
                "Download Turnitin assignment",
                "How to download Turnitin assignment with feedback?",
                "Steps for getting Turnitin assignment with feedback?",
                "Download Turnitin assignment with grades and comments."
                "How can I download Turnitin assignment with feedback?",
                "Steps for accessing Turnitin assignment and feedback download?",
                "What is the process for Turnitin assignment download with feedback?",
                "How to get Turnitin feedback?",
                "Steps to download Turnitin feedback?",
                "Downloading Turnitin assignment feedback?",
                "Procedure for Turnitin feedback download?",
                "Guide to download Turnitin comments?",
                "How to access Turnitin feedback?",
                "Turnitin assignment feedback download?",
                "Retrieving feedback from Turnitin?",
                "Turnitin feedback download steps?",
                "Getting feedback from Turnitin?",
            ],
        
            # Library(How can I find my Turntin Submission ID?)
            "To ensure your paper deletion request is fulfilled successfully, **Turnitin ID or Submission ID** must be provided along with your request. Turnitin Support Team will not process any deletion request without IDs.\
            \nEach work you submit to Turnitin will generate an automated Digital Receipt (refer to the image below) which contains all the necessary information about the submission you made including the ID.This will be sent to your official APU email and you can check for the ID by retrieving your Digital Receipt from your email.": [
                "How can I find my Turnitin Submission ID?",
                "What's the process for locating my Turnitin Submission ID?",
                "How can I find the ID for my Turnitin submission?",
                "Is there a way to retrieve my Turnitin Submission ID?",
                "What steps should I take to get my Turnitin ID or Submission ID?",
                "Can you guide me on locating my Turnitin Submission ID?",
                "Can you guide me on how to retrieve my Submission ID for Turnitin?",
                "How do I check for my Turnitin Submission ID?",
                "What is the procedure for finding the ID for my Turnitin submission?",
                "Is it possible to get my Turnitin ID or Submission ID from a previous submission?",
                "How to obtain the ID for my Turnitin submission?",
                "Guide me on retrieving my Turnitin Submission ID from the Digital Receipt.",
                "What is the method to locate my Turnitin Submission ID?",
                "What steps should I follow to find my Turnitin Submission ID?",
                "Where can I find the Submission ID for my Turnitin assignment?",
                "How do I get my Submission ID from Turnitin?",
                "How to find my Turnitin Submission ID?",
                "Steps to get my Turnitin ID?",     
                "How to retrieve Turnitin Submission ID?",
                "How to get my Turnitin Submission ID?",
            ],
        }
        qa.update(add_qa)

    # Moodle algorithm
    if [i for i in ["moodle", "noodle"] if i in str(inp).lower()]:
        qa = dict()
        add_qa = {
            "If you cannot see your module folder in your dashboard, try:\n1)Changing the course filter to 'In Progress', or \n2)You have not been enrolled in the module, so please contact the Virtual Help Centre at https://apiit.atlassian.net/servicedesk/customer/portals, or Visit the Academic Administration Office at Level 4 of the APU Campus":
            [
                "cannot see my courses in moodle",
                "cannot see my subjects in moodle",
                "moodle dont show me my subject",
                "i cant see my subjects in moodle",
                "i cant find my courses in moodle",
                "moodle doesnt show me my subjects",
                "what do i do if i cannot find my subject in moodle",
                "what happens if i can't see my subject in moodle",
                "what happens if i can't find my subject in moodle",
            ],
            "If you are new to using moodle as a lecturer, kindly click on this link for the 15-Minute Guide for Teachers to Learn How to Use Moodle,  https://apiit.atlassian.net/wiki/spaces/ITSM/pages/221218343/The+15-Minute+Guide+for+Teachers+on+Getting+Started+with+Moodle":
            [
                "how to use moodle",
                "moodle basics",
                "how does moodle work",
                "what can moodle do",
                "im new and would need some guidance on how to use moodle",
                "first time using moodle",
                "show me the basics of moodle",
                "basics of how to use moodle as a lecturer",
                "using moodle as a lecturer",
                "how to use moodle as a lecturer",
            ],
            "Lecturers are able to grade student's assignment offline by following this link for more information,https://apiit.atlassian.net/wiki/spaces/ITSM/pages/1647083521/Offline+Marking+for+Moodle+Assignment+Submissions. ":
            [
                "mark students assignment offline in moodle",
                "offline grading in moodle",
                "can i grade students assignment offline in moodle",
                "offline marking for moodle assignment submissions",
                "offline marking in moodle",
                "can i mark students assignment submissions offline in moodle",
                "marking offline in moodle",
                "grading students in moodle while being offline",
                "offline grading",
                "how do i grade students assignment submission offline in moodle",
                "how can i enable offline grading in moodle"
            ],
            "When facing issues with exporting marks from Moodle to OBE, you may refer to this link for troubleshooting depending on the different scenarios listed,https://apiit.atlassian.net/wiki/spaces/ITSM/pages/2027585540/Moodle-OBE+integration+troubleshooting. ":
            [
                "moodle to obe problem",
                "troubleshoot moodle to obe",
                "troubleshoot integration from moodle to obe",
                "i cannot export marks from moodle to obe",
                "why i cant i export marks from moodle to obe",
                "i cannot export student's marks from moodle to obe",
                "i cannot export student's marks to obe",
                "troubleshooting moodle to obe exporting",
                "troubleshoot exporting marks to obe"
                "how to fix the problem of not being able to export students grades from moodle to obe",
                "there is a problem with moodle and obe integration",
                "moodle to obe integration troubleshooting"
            ],
            "Lecturers can export student's assesment marks from Moodle to OBE System by following the steps as below:\n1)Search for and click class specific module in Moodle.\n2)Click on  Grades from the left menu.\n3)Choose Export tab.\n4)Click on OBE export tab.\n5)Choose the class code from the drop-down list.\n6)Select only the assessment activities that you used for the chosen class code.\n7)Expand to view history of mark saving action in OBE (Class code, Lecturer name and saving date).\n8)Click Next to show assessment activities and components mapping page.\n9)Select each assessment activity with the belong component: you can select same assessment activity across multiple components and vice versa.\n10)Click on the subcomponents button to do mapping for OBE subcomponents with Moodle subcomponents for each assessment activity.\n11)Choose the desired OBE subcomponents from the drop down list for each Moodle subcomponents from each assessment activity.\n12)Once you click on button 'Step 1 - save marks in OBE'  then the marks will be exported from Moodle to OBE system according to the mapped subcomponents.\n13}Once you click on button 'Step 2 - Click here to finalize the marks will be exported and finalized in OBE system.":
            [
                "export students grade from moodle to obe",
                "export students grade to obe from moodle",
                "exporting student grades to obe",
                "export grades to obe",
                "students grades export to obe",
                "send students grade from moodle to obe",
                "send students grade to obe",
                "transfer students grade from moodle to obe",
                "moodle to obe",
                "integration of moodle and obe",
                "moodle and obe integration",
                "how to export grades from moodle to obe",
                "how to export student's marks from moodle to obe"
            ],
            "To enrol students into a module in Moodle, kindly refer to the steps as listed below:\n1)Navigate the module in which you would like to enroll the students or other lectuerer.\n2)Click on Participants from the top-left of the menu.\n3)Click on either Enrol Users buttons.\n4)Type the user name or ID in search box then select.\n5)Choose role as student for student, non-editing lecturer or lecturer role and click  Enrol users  to complete enrollment.":
            [
                "enrolling students into moodle module",
                "adding students into moodle module",
                "add students to moodle course",
                "add students to moodle module",
                "enrol students to moodle module",
                "add students to module in moodle",
                "enroll student to a module in moodle",
            ],
            "You may import contents from other courses by following the steps as below:\n1)Navigate to the module that you would like to import resources to.\n2)Click the Actions menu (gears icon) at the top right.\n3)Select Import.\n4)The Course selection page will appear. Select the module from which you would like to import from, you may find the required module by scrolling or by typing your module’s short name (see below). Once the module is chosen, click Continue.\n5)n the Initial settings page, select what to include and what to exclude, then click Next.\n6)You will then see the Schema settings page that shows all of the files in your module. Uncheck any files that you do not wish to transfer and then click Next.\n7)On the Confirmation and review page you can see everything that will be transferred. If there are any mistakes, you may correct them now by clicking Previous and returning to the previous pages. Otherwise, click Perform Import to complete the import.\n8)Click Continue you will be redirected to the page where your materials have been imported.":
            [
                "importing contents from other module to a new module",
                "transfer old module contents to a new one",
                "transferring contents to new module",
                "import contents to new module",
                "importing contents in moodle",
                "importing contents from an old module to new",
                "how can i transfer content from an old module to a new module",
                "making a replica of contents from previous module",
                "replicating contents of a module to another one in moodle",
                "import contents from other courses in moodle",
                "importing contents from other modules in moodle",
            ],
            "Here are the steps on how you can annotate and grade student's assignment:\n1)From the module page, click on the assignment you want to grade.\n2)Click on View all submissions.\n3)Select the student you want to grade by clicking on the Grade button adjacent to their details.\n4)Annotate parts of the assignment using the tool bar located at the top of the page and leave a grade and comment on the right side of the page.\n5)Click on Save Changes or Save ands how next to grade the next student in the list.":
            [
                "how to grade student's assignment",
                "grading student's assignment",
                "grading assignments",
                "grade assignments",
                "moodle grading assignments",
                "annotate student's assignment",
                "how do i annotate student's assignment",
                "can i annotate on student's assignment",
                "grading assignments on moodle"
            ],
            "Here is how to check on student's course participation in a particular activity on moodle:\n1)Select the gear icon in moodle then click on 'more'\n2)Select Reports.\n3)Click on Course Participation.\n4)This section operates as a search, set your preferred filters and then click GO to display the search results.\n5)The students matching your search criteria will appear in a list, tick the boxes of students you want to communicate with.\n6)Click on With selected users and choose Send a message.\n7)Type out your message(alternatively you can prepare your message in a separate platform i.e Microsoft Word, Notepad or any text editor then, copy and paste it into the box.":
            [
                "check for student's course participation",
                "check student's participation in course",
                "check students course participation in moodle",
                "check student's participation in moodle",
                "how to check student's course participation in moodle",
                "how to check student's participation in a course",
                "check on student's particiation level",
            ],
            "To enable the activity completion function within moodle, you may click on this link for further details.\nhttps://apiit.atlassian.net/wiki/spaces/ITSM/pages/1681096768/Enable+activity+completion":
            [
                "enable activity complete in moodle",
                "how to enable activity completion in moodle",
                "enable activity completion",
                "show activity completion",
                "activity completion on moodle"
            ],
            "To adding students to exclusive group, you may follow the steps as below:\n1)Open the assignment you want to edit, click on the gear icon and click on edit settings.\n2)Set Group mode (under Common module settings) to Separate groups. You may also first try directly proceeding to step 5 as this setting should be the default already.\n3)Scroll down to Restrict Access.\n4)Click on Add restriction and select Group.\n5)Select the group you wish to give exclusive access to.\n6)Click Save and return to course or Save and display.":
            [
                "Set different groups in moodle",
                "exclusive access to students in moodle",
                "changing a group's access to a course in moodle",
                "changing course access to selected groups in moodle"
            ],
            "Here is how to add students to different groups within moodle:\n1)Click the participants page.\n2)In the Participants page, click on the gear icon and select Groups\n3)On the Groups page, click Create Group.\n4)Click Svae changes after adding in the details of this particular group.":
            [
                "how to add students to groups in moodles",
                "adding students to groups in moodle",
                "moodle put students into groups",
                "grouping students in moodle",
                "group students in moodle",
            ],
            "If a student faces an issue in their exam, lecturers are able to provide a second attempt for the student by utilizing an override. More details can be found in this link, https://apiit.atlassian.net/wiki/spaces/ITSM/pages/1297055770/How+do+I+allow+a+single+student+to+continue+their+existing+quiz+exam+attempt":
            [
                "how do i allow a single student to continue their exisiting quiz attempt",
                "letting a student retake an exam",
                "allowing student to continue thier exam attempt",
                "providing second attempt for student to continue thier exam",
                "second attempt of exam",
                "exam second attempt",
                "student to retake exam individually",
                "continue exam attempt",
                "allow student to retake exam",
                "retake exam for student",
                "second attempt of exam for student in moodle",
                "second attempt for exam in moodle",
                "how to let students continue thier exam attempt in moodle",
            ],
            "To change assignment submission file size, you may follow the following steps to do so:\n1)Click the gear icon and the top-right of the page and select edit settings.\n2)Click Edit on the assignment or activity that you want to amend then  click on Edit settings from the drop-down list.\n3)Scroll down until Submission types and click on it.\n4)Click on the Maximum submission size drop-down to change the file size to be uploaded in this activity or assignment.\n5)Click Save and return to course or Save and display.":
            [
                "change assignment file submission size",
                "file submission size for assignment in moodle",
                "change file size for assignment submission in moodle",
                "i want to change the file size for assignment submission",
                "file size submission",
                "moodle file size submission"
            ],
            "For any relevant information regarding creating a course to editing incourse materials in moodle, you may kindly click on the attached link for more information, https://apiit.atlassian.net/wiki/spaces/ITSM/pages/221055835/How+to+Create+a+Course+in+Moodle.":
            [
                "create course",
                "adding a new course in moodle",
                "add new course",
                "creating new course",
                "adding topics in moodle",
                "how do i create a course in moodle",
                "how do i add a course in moodle",
                "how to create course in moodle",
                "how to create a quiz in moodle",
                "creating quiz in moodle",
                "Creating exam paper in moodle",
                "how to upload contents to moodle",
                "creating content page",
                "how to create content page in moodle",
                "uploading resources in moodle",
                "how to upload class resources in moodle",
            ],
        }
        qa.update(add_qa)
    
    # Virtual Help Centre algorithm
    if [i for i in ["help centre", "ticket"] if i in str(inp).lower()]:
        qa = dict()
        add_qa = {
            "To check all the tickets you have created in the Virtual Help Centre, you may login to Virtual Help Centre and click on the Requests button next to the profile icon on the top right of Virtual Help Centre page. Then, select 'Created by me' from the drop-down list.":
            [
                "how to view all my sent tickets in virtual help centre",
                "check all my tickets in virtual help centre",
                "where can i find all my tickets sent in virtual help centre",
                "list of tickets sent in virtual help centre",
                "view ticket"
            ],
            "If you are unable to view or access your ticket in Virtual Help Centre, kindly refer to this link for help, https://apiit.atlassian.net/wiki/spaces/ITSM/pages/1308393483/No+Access+to+View+Ticket":
            [
                "why cant i access my ticket in virtual help centre",
                "cannot access my ticket in virtual help centre",
                "cannot access ticket in virtual help centre",
                "i cannot view my ticket in virtual help centre",
                "cannot view ticket in virtual help centre",
                "cannot access ticket in virtual help centre",
            ],
            "Refer to the guide below for guide to open a support ticket at Virtual Help Centre:\nhttps://apiit.atlassian.net/wiki/spaces/ITSM/pages/596082980/How+to+open+a+ticket+on+Virtual+Help+Centre.":[
                "virtual help centre",
                "how to open support ticket in virtual help centre",
                "support ticket",
                "create ticket",
                "how to create ticket",
                "guide to create ticket",
                "virtual help centre guide"
            ]
        }
        qa.update(add_qa)
    
    if "download" in str(inp).lower():
        qa = dict()
        add_qa={
                "To download your Turnitin assignment with feedback comments, you may proceed with the steps as below:\n1)Navigate to the specific assignment and open up the graded paper in the document viewer.\n2)Click on the assignment submitted to open the Turnitin page.\n3)Important step! You must select the view you wish to see in your download. If you wish to see your grades and feedback in the downloaded file, ensure you click the text comment button to view the feedback.\n4)Click on the download button.":
                [
                    "download feedbacks from assignment",
                    "download feedback",
                    "download assignments with feedbacks",
                    "downloading assignment with feednback",
                    "how do i download my assignment with feedbacks"
                ],
                "To access AWS Workspace, please follow the steps as listed below:\n1)Download AWS Workspace from the internet via https://clients.amazonworkspaces.com/\n2)Once you have successfully installed AWS Workspace, please enter the following Registration Code:  wssin+Q3KR3J\n3)Please enter your staff APKey (similar to APSPACE) credentials on the AWS Workspace Login page.\n4)Once logged in, Launch the GIMS icon on the desktop and enter the credentials provided to you by our CTI department (Separate Email).":
                [
                    "how to download aws workspace",
                    "download aws workspace"
                ],
                #Result, Transcripts & Certificate - print Interim transcript
                "You can print yourself from <https://apspace.apu.edu.my/results>":[
                    "Download and print Interim transcript",
                    "Can I download and print my latest results?",
                ],
                "You can download APSpace by clicking on this link which directs you to download the APSpace APK.\nhttps://apiit.atlassian.net/wiki/spaces/ITSM/pages/2435579992/Installation+Guide+for+Huawei+Smartphone+users \
                    \nAlternatively, you may also download APSpace in Google Play Store and Apple App Store, if any is available in your device.":
                [
                    "How to download APSpace",
                    "I cannot download APspace",
                    "I cannot download apspace on my phone",
                    "download APspace",
                    "how to download apspace",
                    "download apspace on huawei",
                    "downloading apspace"
                ],
                
                "The Respondus Lockdown Browser is aboslutely required for examination purposes. Please follow the procedures below to download the respective application:\
                    \n1) Click on this link to access the download link, https://download.respondus.com/lockdown/download.php?id=553146576. \
                    \n2) Click 'INSTALL NOW'.":
                [
                    "download lockdown browser",
                    "how to download lockdown browser",
                    "downloading lockdown browser",
                    "download exam browser",
                    "downloading exam browser",
                ],
                "To download your interim transcript, kindly follow the steps as below\n1) Go to More > Reseults in APSpace\n2)Choose your intake then click on 'Interim Transcript":
                [
                    "download interim transcript"
                ],
                "For applications that student are required to install, you may click on this link: \nhttps://apiit.atlassian.net/wiki/spaces/ITSM/pages/993492993/APSoftware to locate the applications available and download the respective applications you require based on the procedures provided in the website ":
                [
                    "Downloading applications",
                    "download software",
                    "download apps",
                    "download",
                    "how to download",
                    "downloading softwares",
                    "downloading apps",
                ],
                # Library(How do I view or search for e-journals and e-books? What about downloading or printing?)
                "E- journals/e-books are usually in `HTML, PDF, or ePUB format`. PDF and ePUB resources require PDF readers and Adobe Digital Edition software, respectively. Format availability is determined by publishers.The availability of the formats are determined by the publishers.\
                \n\nMost of the electronic materials we subscribed to are downloadable and printed, however publishers may limit the quantity of pages/content. Publishers have different restrictions.": [
                    "How can I download or print e-journals",
                    "How can I download or print e-books ",
                    "How can I access or find e-journals and e-books? And is it possible to download or print them?",
                    "What are the options for downloading or printing e-journals and e-books?", 
                    "Can I download or print e-journals and e-books?",
                    "s it possible to download or print  e-journals and e-books?",
                ]
        }
        qa.update(add_qa)
    
    if "report" in str(inp).lower():
        qa=dict()
        add_qa = {
            # Library(What should I do if I lost a book?)
            "Please report to us immediately once you realize the borrowed item(s)/book(s) is lost by providing the details of the lost item(s) / book(s) `(e.g., name of the item, book title, barcode, date that you borrow, etc.)`. If you fail to report to us, the fines will continue to accrue. Once reported, your library account will be suspended temporarily. The library will allow a grace period of two weeks for you to search for the book(s)/item(s).\
            \n\nYou will not be charged with fines for **two weeks**. If the item is not found after the grace period, we will contact you to discuss one of the following possible options (but not limited to) to resolve the issue.\
            \n`- Replace the lost book with a new copy of the same edition or the latest edition.`\n`- Pay the replacement costs, including the book price and overdue fines owing on the item.`\
            \n\nLibrary staff will fill out the `Missing / Lost Book` form. You will receive the discussion's final verdict via email to guide your future steps. After you clean your account based on the final decision, we will reinstate your library account.": [
                "How can I report a lost library book?",
                "Will fines continue if I don't report a lost book?",
                "How do I report a lost item to the library?",
            ],

            # Library(Do I have to pay if damaged a book?)
            "Damaged items should be reported to the library immediately to prevent fines from continuing to accrue. The cost of a damaged book depends on the severity of the damage If a loaned item is severely damaged, the student will have to replace it or pay for it at its current market price.\
            \nFor minor damages, the cost of repairing the book would be **RM 12** for soft-cover books and **RM 15** for hardcover titles.": [
                "Will I be fined if I don't report a damaged item?",
                "Do I need to report if I damage a library book?",
            ],
            "Benefits for Lecturers\n\
            1. Automatic Class Code Detection in Attendix (no manual selection required)\n\
            2. Different Class Code for LAB and Tutorial (no manual selection required)\n\
            3. Future report to understand how many class codes have been taught during the year(LAB-16). ":[
                "Can you elaborate on the future reporting feature for lecturers using class codes (LAB-16)?",
                "How does the new class code structure facilitate future reporting for lecturers?",
                "How does the new structure enhance the reporting capabilities for lecturers?"
            ],
            #Not in attendance list
            "Please contact your Programme Administrator by writing to admin@apu.edu.my. This is probably due to late registration and your name is not loaded into system with the earlier batch.":[
                "How to report missing attendance?",
            ],
            "To view the lecturer class report, you may follow the steps below:\n1)Click on More > My Reports Panel > Library, then 'Views Lists' under 'Reports.\n2)Select 'Lecturer Class Report' then choose the preferred date range.":
            [
                "view lecturer class report",
                "lecturer class report",
                "check lecturer class report",
                "where can i find the lecturer class report",
                "how can i find the lecturer class report",
                "find lecturer class report",
            ],
            "Maintenance Request Form can be found at this website 'http://forms.sites.apiit.edu.my/'. From this website, click on 'Maintenace Request' and fill in the form.\nIn the last section, which is called 'Approval Type', if you already have approval for the requested maintenance, you can choose one of the option in the dropdown box and upload the attachment of the approval. If you do not have the approval and you want to get the approval you are supposed choose approval needed option. Then you may click the submit button.\nThe workflow of this form can be found here in this link attached, https://apiit.atlassian.net/wiki/spaces/ITSM/pages/229998747/How+to+submit+maintenance+request+Form":
            [
                "where should i submit a maintenance report",
                "Report for maintenance",
                "report for fixing",
                "report for broken facilities"
            ],
            "Here is what you can do when your GIMS Report is not working:\n1)Force close all GIMS-related process using Task Manager; right-click on the Workspace taskbar > Task Manager > Select GIMS > End Task. Repeat for Report Background Engine and other GIMS if you open more than 1.\n2)Login to GIMS again and run an alternative report to trigger the Report Background Engine. Here shown, we run one of the Academic Report.\n3)Close the Academic Report, leave the Reports Background Engine.\n4)Run the Moderation Report.\n5)Might need to try with other report if Academic Report is also not working. Other report that might always works is Print Student Result in Student Data.":
            [
                "GIMS report not working",
                'fixing GIMS Report',
            ],
            "Here is how you can access student survey in Jaspersoft:\n1)Login to APSpace,\n2)Search for “My Reports Panel” in APSpace and click on My Reports Panel.\n3)You will be redirected to Report Panel in Jaspersoft Reporting and search for 'Survey'.\n4)All related reports to Survey will be display.":
            [
                "where can i find students survey reports",
                "how to access students survey's report",
                "where to find students survey's report",
                "students survey report for staffs",
                "where can i access the students survey reports",
                "accessing students survey report",
            ],
        }

    if "ptptn" in str(ori_inp).lower():
        qa=dict()
        add_qa = {
            "Please refer to https://www.apu.edu.my/ptptninfo for submission schedule and steps to apply PTPTN.\
                \nYou may also email ptptn@apu.edu.my or walk in to student service office at level 3 for guidance.":[
                    "PTPTN",
                    "PTPTN apply",
                    "PTPTN application",
                    "PTPTN submission",
                    "how to apply PTPTN", 
                    "apu ptptn"
                ],
            "You may contact the person in charge of PTPTN by email ptptn@apu.edu.my​":[
                "contact PTPTN",
                "email PTPTN",
                "talk to PTPTN"
            ]
        }
        qa.update(add_qa)
    return qa