Ulterius server has stopped working

[kirkb927]

I have received this error since my PC did the Windows 10 anniversary update. I have uninstalled reinstalled Ulterius and updated Java.

Application: Ulterius Server.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
at System.Net.UnsafeNclNativeMethods.SetFileCompletionNotificationModes(System.Runtime.InteropServices.CriticalHandle, FileCompletionNotificationModes)
at System.Net.HttpListener.CreateRequestQueueHandle()
at System.Net.HttpListener.Start()
at UlteriusServer.WebServer.HttpServer+d__15.MoveNext()
at System.Runtime.CompilerServices.AsyncVoidMethodBuilder.Start[[UlteriusServer.WebServer.HttpServer+d__15, Ulterius Server, Version=1.1.0.8, Culture=neutral, PublicKeyToken=null]](Listen>d__15 ByRef)
at UlteriusServer.WebServer.HttpServer.Listen()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

• 1000 2 100 0x80000000000000 2376 Application EnvyOffice
• Ulterius Server.exe 1.1.0.8 57d7e023 LavasoftTcpService64.dll 2.3.4.7 555dc671 c000001d 000000000000890d 20ec 01d21b18fc930d9a C:\Program Files (x86)\Ulterius\Ulterius Server\Ulterius Server.exe C:\WINDOWS\system32\LavasoftTcpService64.dll 8cc401f5-2d1b-4503-8982-61f275e0ec3e

[andrewmd5]

Can you please post the contents of the unhandled exception logs located in the server app data folder.

[kirkb927]

I do not see any Data folder. TIA

[andrewmd5]

It's located in \AppData\Roaming\Ulterius\Ulterius Server\Logs\

[kirkb927]

Server log Logs Ready
Set Startup
Loading Webcams
1 cameras loaded
Setting up HTTP Server
Web Server is running on this port: 22006
Creating system service

Log folder just contains TRACES

[kirkb927]

Is there another log somewhere that will have the information ?

[andrewmd5]

@kirkb927 It seems your server is starting fine now? I can see it says listening in your logs, is it still crashing?

[kirkb927]

Thank you for your time replying to me here is a screen grab of the error as it happens

[andrewmd5]

Hi @kirkb927

It seems you have software conflicting with your installation of Ulterius, do you happen to have http://www.webcompanion.com/ installed? It seems it is trying to attach to our process and crashing it. "LavasoftTcpService64"

[kirkb927]

No I do not have Webcompanion installed I do have Ad-block extensions installed in chrome.

[andrewmd5]

This doesn't seem to be an isolated issue, check your installed programs and see if anything from Lavasoft is running. Ad-Aware is another application

[kirkb927]

I have no add Ad aware installed. I located the "LavasoftTcpService64" deleted it, uninstalled Ulterius, rebooted, Reinstalled Ulterius server.. same issue

[andrewmd5]

Please try temporarily disabling your anti virus and closing out any unnecessary programs and confirm Lavasoft is still not on your computer. Then post the new crash dump.

The crash that you're reporting appears to originate from Lavasoft's LavasoftTcpService64.dll component.

[andrewmd5]

Please follow the steps in this thread

https://forums.malwarebytes.org/topic/184574-i-have-been-blessed-with-lavasofttcpservice64dll/