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description
This guide describes how to create and manage Rules to win back lapsed subscribers, reduce churn rate, get cancellation insights, and more.

Rules

Apphud may win back lapsed subscribers, reduce churn rate, get cancellation insights and many more using the mechanics below. This mechanics are called Rules. The Rules are a combination of automated push notifications with in-app interactions like surveys, discount offerings, and more, that serve to engage and re-engage subscribers.

Using Rules developers can:

• Win back lapsed subscribers
• Reduce churn rate
• Get cancellation insights
• Reduce subscription renewal billing issues
• Attract non-paying users

All of these and more can be achieved using just a web editor with zero lines of code.

{% hint style="info" %} In order to make rules work you must:

  1. Add App Store Server Notifications URL to your app settings in App Store Connect. Read more here.
  2. Configure Push notifications. View instructions how to do it. {% endhint %}

You may build a new Rule from scratch or use one of templates.

Why Rules?

  • With Apphud Rules you can increase your monthly app revenue for up to 10% and get useful insights. Learn more in our blog post.
  • Automatic payment processing in the in-app screens with powerful Rules-derived revenue analytics are those features that differentiate Apphud’s Rules from other Push Notification SaaS platforms.
  • Screens are configured in Web Editor and doesn't require app resubmission.

Create New Rule

Rules can be configured in "Rules" section. To add a new rule, click "Add a rule" button.

1. Select template or start from blank rule

2. Setup

  • Rule name. A name of the rule.
  • What type of rule would you like to create? Choose between manual, scheduled and event-triggered rule types. Manual rules will be performed by a button click, scheduled rule will be performed on a certain time, event-triggered rule will be triggered after certain event.
  • When to perform rule? Available for event-triggered rules only. Select events that will trigger this rule. You can optionally set up filters for each event.
  • How many times rule can be performed for each user? If you select "Just once", rule will be performed only once per each app user.

3. Rules Types

  • Manual Rules - Manual Rule lets you run a push notifications campaign with a click. There is no condition by event, just define your audience and set up a push notification and/or in-app screen. Manually triggered push campaigns let you interact with your customers whenever and however you want.\

  • Scheduled Rules - You can also schedule a Rule for a particular date in the future, for example, Christmas or Thanksgiving day. Deliver important messages and in-app interactions on your specified day and hour. Create as many push notification campaigns as you want.
    ****
    ***** One-time - The rule will be performed just once at the selected time.
    * Repeating - The rule will trigger periodically at the selected days and time.

Scheduled Rule

  • Event-Triggered - For an event-triggered rule, you can set a delay that is limited to 24 hours max. After the timer fires, a push notification will be sent to a user. And if a user opens an app, an in-app interaction, if set, will be triggered as well.

    - "When to perform rule?" option - Choose any triggers to perform the rule.
    - "When to execute actions?" option - You can choose whether to perform rule immediately or after custom delay using hh/mm format.
    - "How many times rule can be performed for each user?" option - You can perform the rule unlimited times per user or only once per user.

Event-Triggered Rule

4. User segments

  • For whom rule will be performed? Define your target audience. Default is "All Users".

For whom rule will be performed?

5. Actions

  • Send Push notification. Configure Push notification: set up Title (optional) and Text (required). You may localize Push notification.
  • Present screen. Select screen that will be shown to a user at next app launch or click "Build new screen".

6. Review your rule and save changes

Don't forget to enable "Enable this rule" checkbox.

7. Rule Statuses

Rules statuses example

  • Manual Rules:
    - DRAFT - The rule is in the creation process and one or more of the mandatory screens are empty.
    - NEW - The rule was created but not started.
    - RUNNING - The rule is in progress, push notifications are being sent.
    - COMPLETED - All push notifications has been sent.
    - DISABLED - The rule has been disabled.
    - ARCHIVED - To hide the rule from the main list, click "Archive". It can be recovered (unarchived) for future use.\

  • Event-triggered Rules:
    - DRAFT - The rule is in the creation process and one or more of the mandatory screens are empty.
    - NEW - The rule was created but not started.
    - RUNNING - Running Rules. They are in this state after launch, waiting for events. Can be edited.
    - COMPLETED - All push notifications sent.
    - DISABLED - The rule has been disabled.
    - ARCHIVED - To hide the rule from the main list, click "Archive". It can be recovered (unarchived) for future use.\

  • One-Time Scheduled Rules:
    - DRAFT - The rule is in the creation process and one or more of the mandatory screens are empty.
    - NEW - The rule was created but not started.
    - UPCOMING - Started rules which are waiting for the execution time.
    - RUNNING - The rule is in progress, push notifications are being sent.
    - COMPLETED - All push notifications sent.
    - DISABLED - The rule has been disabled.
    - ARCHIVED - To hide the rule from the main list, click "Archive". It can be recovered (unarchived) for future use.\

  • Repeating Scheduled Rules:
    - DRAFT - The rule is in the creation process and one or more of the mandatory screens are empty.
    - NEW - The rule was created but not started.
    - UPCOMING - Started rules which are waiting for the execution time.
    - RUNNING - The rule is in progress, push notifications are being sent.
    - COMPLETED - All push notifications sent.
    - DISABLED - The rule has been disabled.
    - ARCHIVED - To hide the rule from the main list, click "Archive". It can be recovered (unarchived) for future use.

Test Rules

{% hint style="warning" %} Testing Rules using Local StoreKit purchases is not supported. Please use Sandbox purchases using your sandbox Apple ID / password. {% endhint %}

To test a rule simply create any and click "Test". Enter user ID on whom you want to test the rule and click Perform now.

Enter your User id and click "Send"

Rules delegate methods (iOS only)

Rules - an array of notifications in apphud, when the user was shown the rule’s screen then the rule is marked as “Read” and removed from rule notifications response.
Apphud has the ApphudUIDelegate.swift class to improve rule’s experience in your project: Include some functions:

  • func apphudShouldPerformRule -> You can return false to ignore this rule. You should only do this if you want to handle your rules by yourself. A default implementation is true.
  • func apphudShouldShowScreen → you can return false to this delegate method if you want to delay the Apphud Screen presentation. The controller will be kept in memory until you present it via the Apphud.showPendingScreen()method. If you don't want to show the screen at all, you should check the apphudShouldPerformRule delegate method.
  • func apphudScreenPresentationStyle → Pass your own modal presentation style to Apphud Screens. This is useful since iOS 13 presents in page sheet style by default. To get full screen style you should pass .fullScreen or .overFullScreen.
  • func apphudScreenDidAppear → Called when screen successfully loaded and is visible to the user.
  • func apphudDidDismissScreen/apphudScreenWillDismiss → Notifies that Apphud Screen did dismiss/is about to dismiss.

Analyze Rules

You can view results of rules efficiency in "Analyze" section. Click "..." and select "Analyze".