Can't setup Hub - secret entry timing out

[BinsonBuzz]

I've been using this integration for a while with no issues, but it stopped working a few weeks ago. I decided to try a fresh install of HACS and the integration, but it's still not working. I keep getting the error below when I try to enter my key:

Any ideas? The hub seems fine e.g. I can access it both on my Wi-Fi network and remotely.

Thanks in advance for any help.

[asantaga]

Can u access the hub from your host os?
Are you running in a docker container? Ive seen this when Ive been playing around with my docker networking setup

[BinsonBuzz]

Can u access the hub from your host os? Are you running in a docker container? Ive seen this when Ive been playing around with my docker networking setup

Thanks for the fast reply. Sorry I should have added - I'm running HA in a docker container on UnRAID. I can ping the Wiser hub from the docker ok.

[msp1974]

Are you able to run this and get a response from inside your HA docker?

curl -H "SECRET: [YOUR HUB SECRET]" http://[YOUR HUB IP]/data/v2/domain/

[msp1974]

Can you also confirm versions of HA and is it supervised or unsupervised and version of integration.

[BinsonBuzz]

@msp1974 thanks for persevering.

I get the following response:

{"Error":"Unauthorized"}

My HA version (running the Linuxserver version of the docker in unRAID:

• Core: 2025.2.5
• Frontend: 20250221.0

[msp1974]

Ok. Are you a trial user? Ie registered with Wiser to trial new firmware versions? I ask because we have another issue logged that seems similar in the same timeframe from a trial user. Issue #554

Are you able to access your secret key via the documented method to get it. Ie setup mode, connect to hub AP, goto http://192.168.8.1/secret?

Are you able to confirm firmware version on your hub.

I presume when you say you can access locally and remotely, you mean with the Wiser app?

[BinsonBuzz]

I'm not a trial user. My firmware version is 3.18.3. I can get my secret from http://192.168.1/secret and I can access the hub locally and remotely via the Wiser app.

I just got my secret again and I forgot to mention something I'd overlooked before. I'd stored my previous secret so that I wouldn't have to go through the process again if I needed it. My old secret was:

*********LF3fJAD

but the hub is currently saying:

*********�F3fJAD

i.e. it has substituted the "L" with a "�".

I just assumed it was a weird browser thing, and I put the L back in, but now I think differently. I've tried with the � but it also doesn't work - do you think something else is going on?