[Support]: Unable to View Clips on iPhone from Notification Blueprint

[johnlento]

Describe the problem you are having

I am using the Blueprint linked off the main frigate page here: https://community.home-assistant.io/t/frigate-mobile-app-notifications-2-0/559732 in order to push notifications for iOS devices via Home Assistant. The integration appears to work however when I click it from iOS it redirects me to my home assistant install to view the clip. The clip never plays in Safari on iOS and just gives me a play button with a slash through it. If I send the link to my Windows desktop then the clip plays fine.

Version

0.14.1-f4f3cfa

What browser(s) are you using?

Safari iPhone 12 Max

Frigate config file

detectors:
  tensorrt:
    type: tensorrt
    device: 0
model:
  path: /config/model_cache/tensorrt/yolov7-320.trt
  input_tensor: nchw
  input_pixel_format: rgb
  width: 320
  height: 320
mqtt:
  host: 192.168.9.10
  port: 1883
  user: "{FRIGATE_MQTT_USER}"
  password: "{FRIGATE_MQTT_PASSWORD}"
  enabled: true
record:
  enabled: true
  retain:
    days: 5
    mode: motion
  events:
    retain:
      default: 30
      mode: motion
cameras:
  garage:
    ffmpeg:
      inputs:
        - path: rtsp://{FRIGATE_CAMERA_USER}:{FRIGATE_GARAGE_PASSWORD}@192.168.11.13:554/cam/realmonitor?channel=1&subtype=2
          roles:
            - detect
            - audio
        - path: rtsp://{FRIGATE_CAMERA_USER}:{FRIGATE_GARAGE_PASSWORD}@192.168.11.13:554/cam/realmonitor?channel=1&subtype=0
          roles:
            - record
    detect:
      enabled: true
  backyard_south:
    ffmpeg:
      inputs:
        - path: rtsp://{FRIGATE_CAMERA_USER}:{FRIGATE_BACKYARD_S_PASSWORD}@192.168.11.14:554/cam/realmonitor?channel=1&subtype=2
          roles:
            - detect
            - audio
        - path: rtsp://{FRIGATE_CAMERA_USER}:{FRIGATE_BACKYARD_S_PASSWORD}@192.168.11.14:554/cam/realmonitor?channel=1&subtype=0
          roles:
            - record
    detect:
      enabled: false
  backyard_north:
    ffmpeg:
      inputs:
        - path: rtsp://{FRIGATE_CAMERA_USER}:{FRIGATE_BACKYARD_N_PASSWORD}@192.168.11.15:554/cam/realmonitor?channel=1&subtype=2
          roles:
            - detect
            - audio
        - path: rtsp://{FRIGATE_CAMERA_USER}:{FRIGATE_BACKYARD_N_PASSWORD}@192.168.11.15:554/cam/realmonitor?channel=1&subtype=0
          roles:
            - record
    detect:
      enabled: false
  south_basement:
    ffmpeg:
      inputs:
        - path: rtsp://{FRIGATE_CAMERA_USER}:{FRIGATE_CAMERA_USER}@192.168.40.249:554/12
          roles:
            - detect
            - audio
        - path: rtsp://{FRIGATE_CAMERA_USER}:{FRIGATE_CAMERA_USER}@192.168.40.249:554/11
          roles:
            - record
    detect:
      enabled: true
  doorbell:
    ffmpeg:
      inputs:
        - path: rtsp://{FRIGATE_CAMERA_USER}:{FRIGATE_DOORBELL_PASSWORD}@192.168.11.11:554/cam/realmonitor?channel=1&subtype=1
          roles:
            - detect
            - audio
        - path: rtsp://{FRIGATE_CAMERA_USER}:{FRIGATE_DOORBELL_PASSWORD}@192.168.11.11:554/
          roles:
            - record
    detect:
      enabled: true
version: 0.14

Relevant Frigate log output

No relevant output.

Relevant go2rtc log output

No relevant output.

FFprobe output from your camera

Not relevant.

Frigate stats

No response

Install method

Docker Compose

docker-compose file or Docker CLI command

version: "3.9"
services:
  frigate:
    container_name: frigate
    privileged: true
    network_mode: "host"
    restart: unless-stopped
    image: ghcr.io/blakeblackshear/frigate:stable-tensorrt
    shm_size: "300mb"
    deploy:
      resources:
        reservations:
          devices:
            - driver: nvidia
              count: 1
              capabilities: [gpu]
    volumes:
      - /etc/localtime:/etc/localtime:ro
      - /home/captain/frigate/config.yaml:/config/config.yaml
      - /home/captain/frigate/storage:/media/frigate
      - type: tmpfs
        target: /tmp/cache
        tmpfs:
          size: 1g
    ports:
      - "5000:5000"
      - "8554:8554"
      - "8555:8555/tcp"
      - "8555:8555/udp"

Object Detector

TensorRT

Network connection

Wired

Camera make and model

Dahua DH-DB6I

Screenshots of the Frigate UI's System metrics pages

Any other information that may be helpful

[NickM-27]

this seems like an issue with the HA app, Frigate itself has no control over this behavior

[johnlento]

The HA app just redirects to the public API endpoints in frigate. Oftentimes it can't find a Snapshot and says "Event not found" or when set to clip, it never actually plays. Clips do play on Windows so I am not sure if its because its MP4 and maybe HEVC would play but I don't think its the app proper since its just a redirect.

…

________________________________ From: Nicolas Mowen ***@***.***> Sent: Tuesday, October 15, 2024 10:51 To: blakeblackshear/frigate ***@***.***> Cc: johnlento ***@***.***>; Author ***@***.***> Subject: Re: [blakeblackshear/frigate] [Support]: Unable to View Clips on iPhone from Notification Blueprint (Discussion #14363) this seems like an issue with the HA app, Frigate itself has no control over this behavior — Reply to this email directly, view it on GitHub<#14363 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/AGHSRT6PWVY6AIKJ4XAWHNTZ3UTX5AVCNFSM6AAAAABP677GIKVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTAOJUHEYDGMA>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[NickM-27]

it's possible you need to set the hvc tags like is recommended on https://docs.frigate.video/configuration/camera_specific#annke-c800

[johnlento]

This was exactly the issue; it works flawlessly now. Thank you for pointing me in the right direction!