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Account Manager introductions #298

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5 tasks done
o-ram opened this issue Jul 28, 2023 · 9 comments
Closed
5 tasks done

Account Manager introductions #298

o-ram opened this issue Jul 28, 2023 · 9 comments
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communications Anything related to internal/external comms

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@o-ram
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o-ram commented Jul 28, 2023

  • Draft Email copy
  • Have email copy reviewed
  • break up agencies by who needs an intro and who doesn't
  • Send emails to all on list Create HubSpot tasks for needed introductions, since they will roll out. Creating the tasks will satisfy completion of this portion of the issue.
  • Add steps on "how to use this template"

Once complete, fold mention/announcement of this into some sort of wider Cal-ITP communication - will be folded into the weekly slack message posted on Friday. We determined it does not need a special announcement of its own.

@o-ram o-ram added the communications Anything related to internal/external comms label Jul 28, 2023
@o-ram o-ram self-assigned this Jul 28, 2023
@o-ram o-ram moved this from Todo to In Progress in Customer Success Jul 28, 2023
@o-ram
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o-ram commented Jul 28, 2023

@laneymangan here's the email copy I've been mentioning. Thoughts/ edits welcome! You can ignore the top where I'm doing some agency grouping, since not all agencies will need this. I'll also give this to Kathryn to take a look at after you :)

@o-ram o-ram moved this from In Progress to In Review in Customer Success Jul 31, 2023
@o-ram
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o-ram commented Aug 2, 2023

Adding Kathryn as an assignee since she is reviewing along with us as we edit, make plans for specific agencies, etc 🙂

@kathrynmsullivan
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It looks good! I made one comment on the doc. Do I need to assign it back to you @o-ram?

@kathrynmsullivan
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@o-ram - I like the instructions! Let me know when you want me to review :)

@o-ram
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o-ram commented Aug 7, 2023

Thank you! @kathrynmsullivan and @laneymangan ready for you both to take one more look over this and then I think it's ready for us to use as we continue to roll out the official introductions to individual agencies.

@laneymangan
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I think it looks great! No edits. Let me know if I can help with creating Hubspot tasks or anything else here @o-ram

@kathrynmsullivan
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Looks great, good job GOOD JOB!

@o-ram
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o-ram commented Aug 11, 2023

@laneymangan thanks for the offer! If you have time, would love for your help with creating Hubspot tasks. Definitely not an urgent thing though, so no worries if you don't have time. We've just been crossing agencies off at the bottom of the doc who either have received an intro or don't need one, but the ones left should likely be moved into Hubspot.

@o-ram
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o-ram commented Aug 14, 2023

Tasks have been created and will continue to be completed and tracked there

@o-ram o-ram closed this as completed Aug 14, 2023
@github-project-automation github-project-automation bot moved this from In Review to Done in Customer Success Aug 14, 2023
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