Add new section to Payments Guide

[mrose914]

We have a Support Framework presentation that provides some information on how providers can manage implementation and support questions/troubleshoot common issues.

We would like to update content to include this resource within the How To Go Contactless Guide.

See changes in the changelog.

[mrose914]

@jenro1 how about this?

Implement
Get ready to launch
Cal-ITP can work with you to develop an operational launch plan for your agency, including staff training guides, customer-facing communications, and marketing materials.

Maintenance and support
Cal-ITP is here to help! Please download and review our Support Framework - a document you can fill in and use to provide information to your internal team(s) about roles and responsibilities, common troubleshooting steps and how to manage your vendor relationships and monitor key performance outcomes.

For additional help, you can contact us for assistance or send an email to [email protected].

[jenro1]

Thanks @mrose914! Just minor text edits in this para:

Maintenance and support
Cal-ITP is here to help! Please download and review our [Support Framework] - a document you can fill in and use to provide information to your internal team(s) about roles and responsibilities, common troubleshooting steps, how to manage your vendor relationships and how to monitor key performance outcomes.

[mrose914]

Got it, will update! @jenro1