Sudden counter resets are rendered as zero and left unexplained in the snap metrics tab

[sed-i]

Expected behaviour

When there is "no data" about active installs,

• the UI probably shouldn't render a "zero" instead;
• ideally there should be a message acknowledging some problem.

Steps to reproduce the problem

Not sure, but I currently see this on the nushell snap.

Specs

• This issue is related to the snapcraft.io website itself (and not a specific snap).

[Lukewh]

Thanks for the report @sed-i! This is something we're aware of, when the metrics computation doesn't finish on time/fails the API returns 0. We're currently re-creating the metrics pages to be more performant and reliable (fixing issues like these)!

[syncronize-issues-to-jira]

Thank you for reporting us your feedback!

The internal ticket has been created: https://warthogs.atlassian.net/browse/WD-15452.

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