Top menu CiviCRM pick on startup - throws error message #16
Comments
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@BenBachrach Can you have a look in your CiviCRM logs to see what it's complaining about? You should find them in Also, which is your "current version"? |
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@BenBachrach Also, did you visit CiviCRM's upgrade page? You'll find the link in the "Miscellaneous Utilities" section of the CiviCRM Admin Utilities settings page. |
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Thank you for your reply.
Attached is the last entries in the newest log file in w
p-content/uploads/civicrm/ConfigAndLog
I am using CiviCRM 5.19.1.
I now see that 5.19.3 has been released.
I find it difficult updating CiviCRM so I hope 5.19.1 is okay.
I see you have just sent another note. I will reply to that one separately.
Regards,
Ben
…On Tue, Nov 26, 2019 at 10:54 AM Christian Wach ***@***.***> wrote:
@BenBachrach <https://github.com/BenBachrach> Can you have a look in your
CiviCRM logs to see what it's complaining about? You should find them in
wp-content/uploads/civicrm/ConfigAndLog or similar.
Also, which is your "current version"?
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Regards,
Ben Bachrach
Nov 26 10:44:32 [debug] $backTrace = #0 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/Error.php(949): CRM_Core_Error::backtrace("backTrace", TRUE)
#1 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/vendor/pear/pear-core-minimal/src/PEAR.php(922): CRM_Core_Error::exceptionHandler(Object(DB_Error))
#2 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/packages/DB.php(987): PEAR_Error->__construct("DB Error: no such field", -19, 16, (Array:2), "SELECT a.id as `id`, a.domain_id as `domain_id`, a.name as `name`, a.hush_unt...")
#3 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/vendor/pear/pear-core-minimal/src/PEAR.php(575): DB_Error->__construct(-19, 16, (Array:2), "SELECT a.id as `id`, a.domain_id as `domain_id`, a.name as `name`, a.hush_unt...")
#4 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/vendor/pear/pear-core-minimal/src/PEAR.php(223): PEAR->_raiseError(Object(DB_mysqli), NULL, -19, 16, (Array:2), "SELECT a.id as `id`, a.domain_id as `domain_id`, a.name as `name`, a.hush_unt...", "DB_Error", TRUE)
#5 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/packages/DB/common.php(1920): PEAR->__call("raiseError", (Array:7))
#6 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/packages/DB/mysqli.php(933): DB_common->raiseError(-19, NULL, NULL, "SELECT a.id as `id`, a.domain_id as `domain_id`, a.name as `name`, a.hush_unt...", "1054 ** Unknown column 'a.is_active' in 'field list'")
#7 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/packages/DB/mysqli.php(403): DB_mysqli->mysqliRaiseError()
#8 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/packages/DB/common.php(1229): DB_mysqli->simpleQuery("SELECT a.id as `id`, a.domain_id as `domain_id`, a.name as `name`, a.hush_unt...")
#9 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/packages/DB/DataObject.php(2416): DB_common->query("SELECT a.id as `id`, a.domain_id as `domain_id`, a.name as `name`, a.hush_unt...")
#10 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/packages/DB/DataObject.php(1607): DB_DataObject->_query("SELECT a.id as `id`, a.domain_id as `domain_id`, a.name as `name`, a.hush_unt...")
#11 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/DAO.php(435): DB_DataObject->query("SELECT a.id as `id`, a.domain_id as `domain_id`, a.name as `name`, a.hush_unt...")
#12 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/DAO.php(1416): CRM_Core_DAO->query("SELECT a.id as `id`, a.domain_id as `domain_id`, a.name as `name`, a.hush_unt...", TRUE)
#13 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/Civi/API/SelectQuery.php(143): CRM_Core_DAO::executeQuery("SELECT a.id as `id`, a.domain_id as `domain_id`, a.name as `name`, a.hush_unt...")
#14 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/api/v3/utils.php(1265): Civi\API\SelectQuery->run()
#15 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/api/v3/StatusPreference.php(54): _civicrm_api3_basic_get("CRM_Core_BAO_StatusPreference", (Array:4))
#16 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/Civi/API/Provider/MagicFunctionProvider.php(101): civicrm_api3_status_preference_get((Array:4))
#17 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/Civi/API/Kernel.php(168): Civi\API\Provider\MagicFunctionProvider->invoke((Array:9))
#18 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/Civi/API/Kernel.php(99): Civi\API\Kernel->runRequest((Array:9))
#19 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/api/api.php(86): Civi\API\Kernel->runSafe("StatusPreference", "get", (Array:4))
#20 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Utils/Check/Message.php(276): civicrm_api3("StatusPreference", "get", (Array:4))
#21 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Utils/Check/Message.php(238): CRM_Utils_Check_Message->checkStatusPreference()
#22 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Utils/Check.php(219): CRM_Utils_Check_Message->isVisible()
#23 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Utils/Check.php(93): CRM_Utils_Check::checkAll()
#24 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/Page.php(222): CRM_Utils_Check->showPeriodicAlerts()
#25 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Contact/Page/DashBoard.php(69): CRM_Core_Page->run()
#26 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(290): CRM_Contact_Page_DashBoard->run((Array:2), NULL)
#27 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(84): CRM_Core_Invoke::runItem((Array:13))
#28 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(52): CRM_Core_Invoke::_invoke((Array:2))
#29 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm.php(1441): CRM_Core_Invoke::invoke((Array:2))
#30 /home/mastersu/public_html/wp/wp-includes/class-wp-hook.php(288): CiviCRM_For_WordPress->invoke("")
#31 /home/mastersu/public_html/wp/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters("", (Array:1))
#32 /home/mastersu/public_html/wp/wp-includes/plugin.php(478): WP_Hook->do_action((Array:1))
#33 /home/mastersu/public_html/wp/wp-admin/admin.php(254): do_action("toplevel_page_CiviCRM")
#34 {main}
Nov 26 10:44:32 [error]
$Fatal Error Details = array(3) {
["message"]=>
string(23) "DB Error: no such field"
["code"]=>
NULL
["exception"]=>
object(CiviCRM_API3_Exception)#1673 (8) {
["extraParams":"CiviCRM_API3_Exception":private]=>
array(6) {
["error_code"]=>
string(13) "no such field"
["sql"]=>
string(383) "SELECT a.id as `id`, a.domain_id as `domain_id`, a.name as `name`, a.hush_until as `hush_until`, a.ignore_severity as `ignore_severity`, a.prefs as `prefs`, a.check_info as `check_info`, a.is_active as `is_active`
FROM civicrm_status_pref a
WHERE (a.name = "checkDbVersion") AND (a.domain_id = "1")
LIMIT 25
OFFSET 0
[nativecode=1054 ** Unknown column 'a.is_active' in 'field list']"
["tip"]=>
string(62) "add debug=1 to your API call to have more info about the error"
["is_error"]=>
int(1)
["error_message"]=>
string(23) "DB Error: no such field"
["debug_information"]=>
string(383) "SELECT a.id as `id`, a.domain_id as `domain_id`, a.name as `name`, a.hush_until as `hush_until`, a.ignore_severity as `ignore_severity`, a.prefs as `prefs`, a.check_info as `check_info`, a.is_active as `is_active`
FROM civicrm_status_pref a
WHERE (a.name = "checkDbVersion") AND (a.domain_id = "1")
LIMIT 25
OFFSET 0
[nativecode=1054 ** Unknown column 'a.is_active' in 'field list']"
}
["message":protected]=>
string(23) "DB Error: no such field"
["string":"Exception":private]=>
string(0) ""
["code":protected]=>
int(0)
["file":protected]=>
string(76) "/home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/api/api.php"
["line":protected]=>
int(88)
["trace":"Exception":private]=>
array(14) {
[0]=>
array(4) {
["file"]=>
string(92) "/home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Utils/Check/Message.php"
["line"]=>
int(276)
["function"]=>
string(12) "civicrm_api3"
["args"]=>
array(3) {
[0]=>
string(16) "StatusPreference"
[1]=>
string(3) "get"
[2]=>
array(4) {
["name"]=>
string(14) "checkDbVersion"
["domain_id"]=>
int(1)
["sequential"]=>
int(1)
["version"]=>
int(3)
}
}
}
[1]=>
array(6) {
["file"]=>
string(92) "/home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Utils/Check/Message.php"
["line"]=>
int(238)
["function"]=>
string(21) "checkStatusPreference"
["class"]=>
string(23) "CRM_Utils_Check_Message"
["type"]=>
string(2) "->"
["args"]=>
array(0) {
}
}
[2]=>
array(6) {
["file"]=>
string(84) "/home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Utils/Check.php"
["line"]=>
int(219)
["function"]=>
string(9) "isVisible"
["class"]=>
string(23) "CRM_Utils_Check_Message"
["type"]=>
string(2) "->"
["args"]=>
array(0) {
}
}
[3]=>
array(6) {
["file"]=>
string(84) "/home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Utils/Check.php"
["line"]=>
int(93)
["function"]=>
string(8) "checkAll"
["class"]=>
string(15) "CRM_Utils_Check"
["type"]=>
string(2) "::"
["args"]=>
array(0) {
}
}
[4]=>
array(6) {
["file"]=>
string(82) "/home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/Page.php"
["line"]=>
int(222)
["function"]=>
string(18) "showPeriodicAlerts"
["class"]=>
string(15) "CRM_Utils_Check"
["type"]=>
string(2) "->"
["args"]=>
array(0) {
}
}
[5]=>
array(6) {
["file"]=>
string(95) "/home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Contact/Page/DashBoard.php"
["line"]=>
int(69)
["function"]=>
string(3) "run"
["class"]=>
string(13) "CRM_Core_Page"
["type"]=>
string(2) "->"
["args"]=>
array(0) {
}
}
[6]=>
array(6) {
["file"]=>
string(84) "/home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php"
["line"]=>
int(290)
["function"]=>
string(3) "run"
["class"]=>
string(26) "CRM_Contact_Page_DashBoard"
["type"]=>
string(2) "->"
["args"]=>
array(2) {
[0]=>
array(2) {
[0]=>
string(7) "civicrm"
[1]=>
string(9) "dashboard"
}
[1]=>
NULL
}
}
[7]=>
array(6) {
["file"]=>
string(84) "/home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php"
["line"]=>
int(84)
["function"]=>
string(7) "runItem"
["class"]=>
string(15) "CRM_Core_Invoke"
["type"]=>
string(2) "::"
["args"]=>
array(1) {
[0]=>
&array(13) {
["id"]=>
string(3) "105"
["domain_id"]=>
string(1) "1"
["path"]=>
string(17) "civicrm/dashboard"
["title"]=>
string(12) "CiviCRM Home"
["access_callback"]=>
array(2) {
[0]=>
string(19) "CRM_Core_Permission"
[1]=>
string(9) "checkMenu"
}
["access_arguments"]=>
array(2) {
[0]=>
array(1) {
[0]=>
string(14) "access CiviCRM"
}
[1]=>
string(3) "and"
}
["page_callback"]=>
string(26) "CRM_Contact_Page_DashBoard"
["breadcrumb"]=>
array(1) {
[0]=>
array(2) {
["title"]=>
string(7) "CiviCRM"
["url"]=>
string(61) "/wp/wp-admin/admin.php?page=CiviCRM&q=civicrm&reset=1"
}
}
["is_ssl"]=>
string(1) "0"
["weight"]=>
string(1) "0"
["type"]=>
string(1) "1"
["page_type"]=>
string(1) "1"
["page_arguments"]=>
bool(false)
}
}
}
[8]=>
array(6) {
["file"]=>
string(84) "/home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php"
["line"]=>
int(52)
["function"]=>
string(7) "_invoke"
["class"]=>
string(15) "CRM_Core_Invoke"
["type"]=>
string(2) "::"
["args"]=>
array(1) {
[0]=>
array(2) {
[0]=>
string(7) "civicrm"
[1]=>
string(9) "dashboard"
}
}
}
[9]=>
array(6) {
["file"]=>
string(68) "/home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm.php"
["line"]=>
int(1441)
["function"]=>
string(6) "invoke"
["class"]=>
string(15) "CRM_Core_Invoke"
["type"]=>
string(2) "::"
["args"]=>
array(1) {
[0]=>
array(2) {
[0]=>
string(7) "civicrm"
[1]=>
string(9) "dashboard"
}
}
}
[10]=>
array(6) {
["file"]=>
string(59) "/home/mastersu/public_html/wp/wp-includes/class-wp-hook.php"
["line"]=>
int(288)
["function"]=>
string(6) "invoke"
["class"]=>
string(21) "CiviCRM_For_WordPress"
["type"]=>
string(2) "->"
["args"]=>
array(1) {
[0]=>
string(0) ""
}
}
[11]=>
array(6) {
["file"]=>
string(59) "/home/mastersu/public_html/wp/wp-includes/class-wp-hook.php"
["line"]=>
int(312)
["function"]=>
string(13) "apply_filters"
["class"]=>
string(7) "WP_Hook"
["type"]=>
string(2) "->"
["args"]=>
array(2) {
[0]=>
string(0) ""
[1]=>
array(1) {
[0]=>
string(0) ""
}
}
}
[12]=>
array(6) {
["file"]=>
string(52) "/home/mastersu/public_html/wp/wp-includes/plugin.php"
["line"]=>
int(478)
["function"]=>
string(9) "do_action"
["class"]=>
string(7) "WP_Hook"
["type"]=>
string(2) "->"
["args"]=>
array(1) {
[0]=>
array(1) {
[0]=>
string(0) ""
}
}
}
[13]=>
array(4) {
["file"]=>
string(48) "/home/mastersu/public_html/wp/wp-admin/admin.php"
["line"]=>
int(254)
["function"]=>
string(9) "do_action"
["args"]=>
array(1) {
[0]=>
string(21) "toplevel_page_CiviCRM"
}
}
}
["previous":"Exception":private]=>
NULL
}
}
Nov 26 10:44:32 [debug] $backTrace = #0 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/Error.php(463): CRM_Core_Error::backtrace("backTrace", TRUE)
#1 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm/CRM/Core/Invoke.php(55): CRM_Core_Error::handleUnhandledException(Object(CiviCRM_API3_Exception))
#2 /home/mastersu/public_html/wp/wp-content/plugins/civicrm/civicrm.php(1441): CRM_Core_Invoke::invoke((Array:2))
#3 /home/mastersu/public_html/wp/wp-includes/class-wp-hook.php(288): CiviCRM_For_WordPress->invoke("")
#4 /home/mastersu/public_html/wp/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters("", (Array:1))
#5 /home/mastersu/public_html/wp/wp-includes/plugin.php(478): WP_Hook->do_action((Array:1))
#6 /home/mastersu/public_html/wp/wp-admin/admin.php(254): do_action("toplevel_page_CiviCRM")
#7 {main}
|
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Sorry, I do not know what you mean by:
CiviCRM upgrade page.
when I click in the footer on .../wp-admin/admin.php?page-CiviCRM
Download CiviCRM
I get to
https://civicrm.org/download
for version 5.19.3
I don't see "Miscellaneous Utilities" section
or the CiviCRM Admin Utilities settings page.
I do see a link on the plugin page in Word Press for CiviCRM Admin
Utilities settings.
Is that the same thing?
On the page
.../wp-admin/options-general.php?page=civicrm_admin_utilities_parent
CiviCRM Admin Utilities
I think I have just kept anything as the default with
CiviCRM Menu checked
CiviCRM Admin not checked.
When you have a moment, if you could give me the URL of the pages you want
me to review that might be the best way to explain what I should look at.
Thanks.
Regards,
Ben Bachrach
…On Tue, Nov 26, 2019 at 11:05 AM Christian Wach ***@***.***> wrote:
@BenBachrach <https://github.com/BenBachrach> Also, did you visit
CiviCRM's upgrade page? You'll find the link in the "Miscellaneous
Utilities" section of the CiviCRM Admin Utilities settings page.
—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub
<#16?email_source=notifications&email_token=AAOUJ4WKONQPAPQB2CVYZMDQVVCMDA5CNFSM4JR2ATEKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEFGRCDA#issuecomment-558698764>,
or unsubscribe
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.
--
Regards,
Ben Bachrach
|
|
@BenBachrach Yes, I mean the page at FWIW, I've looked at your logs and the error isn't coming from CiviCRM Admin Utilities but from CiviCRM itself. If you can upgrade to 5.19.3, I would recommend doing so. And remember to go through the same upgrade process above! |
|
@BenBachrach One more thing - I would also clear CiviCRM's cache after an upgrade. This can also be done from the "Miscellaneous Utilities" section at |
|
Thanks.
I found the Miscellaneous Utilities section.
I cleared the caches using the option there.
I clicked on Upgrade CiviCRM.
What came up is:
.../wp-admin/admin.php?page=CiviCRM&q=civicrm%2Fupgrade&reset=1
it says:
Upgrade CiviCRM to Version 5.19.1
database will be upgraded from 5.11.0 to 5.19.1
I am pretty sure I have done the upgrade to 5.19.1 about 2 weeks ago.
Should I do it again?
…On Tue, Nov 26, 2019 at 11:42 AM Christian Wach ***@***.***> wrote:
@BenBachrach <https://github.com/BenBachrach> Yes, I mean the page at
/wp-admin/options-general.php?page=civicrm_admin_utilities_parent which
should have a section at the bottom called "Miscellaneous Utilities". There
you will find a link that says "Click this to upgrade CiviCRM". You should
click that and then click through CiviCRM's upgrade process on the pages
that follow.
FWIW, I've looked at your logs and the error isn't coming from CiviCRM
Admin Utilities but from CiviCRM itself. If you can upgrade to 5.19.3, I
would recommend doing so. And remember to go through the same upgrade
process above!
—
You are receiving this because you were mentioned.
Reply to this email directly, view it on GitHub
<#16?email_source=notifications&email_token=AAOUJ4VYMKEPFYLGFFG2UPTQVVGX5A5CNFSM4JR2ATEKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOEFGVH5Q#issuecomment-558715894>,
or unsubscribe
<https://github.com/notifications/unsubscribe-auth/AAOUJ4R6PTQHEEULFA4ZH4LQVVGX5ANCNFSM4JR2ATEA>
.
--
Regards,
Ben Bachrach
|
@BenBachrach Yes, you should definitely do this. I suspect you didn't do it last time, which is why you saw the error that you did. |
|
Thanks.
I used your utility to do the upgrade.
Then I closed my browser and logged into Wordpress admin page.
Clicking the topMenu CiviCRM did not give me the error message.
Sorry to have bothered you.
Regards,
Ben
…On Tue, Nov 26, 2019 at 12:16 PM Christian Wach ***@***.***> wrote:
I am pretty sure I have done the upgrade to 5.19.1 about 2 weeks ago.
Should I do it again?
@BenBachrach <https://github.com/BenBachrach> Yes, you should definitely
do this. I suspect you didn't do it last time, which is why you saw the
error that you did.
—
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@BenBachrach No problem, glad you got things sorted. CiviCRM's upgrade routine is more involved than any other plugin I know of - but once you know what to do, it's not so daunting. Remember to go through that upgrade process each time you upgrade and you'll be fine. Cheers, Christian |
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When first starting my wordpress site with admin rights, the top menu shows next to "Edit Page" CiviCRM.
If I click on the top menu item CiviCRM I get the error message:
"Sorry, due to an error, we are unable to fulfill your request at the moment. You may want to contact your administrator or service provider with more details about what action you were performing when this occurred.
DB Error: no such field"
After that the full CiviCRM menu appears on the top row, and everything seems to work.
If I start CiviCRM by clicking on the left menu "CiviCRM" I do not get an error message.
Any suggestions?
This behavior first appeared after updating my version of CiviCRM to the current version.
The text was updated successfully, but these errors were encountered: