"did-fail-load" error message "Failed to check Content Document", v1.3.6 and other past versions?

[PaulXSB]

Downloaded and updated to Ace V 1.3.6 on both Windows and OSX. Tried multiple files that passed on previous version. Got error messages with every ePub file I Checked

On Mac OSX: V 1.3.6
Running Ace on /Users/paul/Library/CloudStorage/[email protected]/My Drive/Publications/Hope Pope Francis/Edited files/Hope_V1_2.epub
Error: Failed to check Content Document 'text/ch009.xhtml': did-fail-load: -3 - - acehttps://0.0.0.0/EPUB/text/ch009.xhtml?AXE_RUNNER=9 - true - 6 - 1
Error: Failed to check Content Document 'text/ch009.xhtml': did-fail-load: -3 - - acehttps://0.0.0.0/EPUB/text/ch009.xhtml?AXE_RUNNER=9 - true - 6 - 1

Another ePub

Running Ace on /Users/paul/Desktop/Léonie Martin Remediated.epub
Error: Failed to check Content Document 'titlepage.xhtml': did-fail-load: -3 - - acehttps://0.0.0.0/titlepage.xhtml?AXE_RUNNER=14 - true - 9 - 1
Error: Failed to check Content Document 'titlepage.xhtml': did-fail-load: -3 - - acehttps://0.0.0.0/titlepage.xhtml?AXE_RUNNER=14 - true - 9 - 1

on Windows V 1.3.6
Running Ace on G:\My Drive\Publications\Hope Pope Francis\Edited files\Hope_V1.1.epub
Error: Failed to check Content Document 'text/ch002.xhtml': did-fail-load: -3 - - acehttps://0.0.0.0//EPUB/text/ch002.xhtml?AXE_RUNNER=2 - true - 7 - 1

Another book on Windows. One that was checked on previous version of Ace.

Running Ace on G:\My Drive\Publications\Leonie Martin\Léonie Martin Remediated.epub
Error: Failed to check Content Document 'index_split_000.html': did-fail-load: -3 - - acehttps://0.0.0.0//index_split_000.html?AXE_RUNNER=40 - true - 11 - 1

[danielweck]

Intriguing! Thank you for reporting. Are you able to share (privately) the EPUBs so I can investigate? My email address is [email protected] (I am a project maintainer) Thank you

[danielweck]

I am not able to reproduce the bug you are describing, sorry.

I tested EPUBs from https://github.com/PaulXSB/Daisy-Pipeline-UEB/ with Ace App (GUI) v1.3.6 as well as the Ace command line (which runs both the default Electron runner for Deque Axe as well as the legacy Puppeteer runner) on my MacOS computer.

• Léonie Martin Remediated.epub
• Leonie Martin - Baudouin-Croix, Marie.epub
• This Is My Body_ A Call to Euch - Bishop Robert Barron Remediated.epub
• The Jesuit Guide to (Almost) Everything_nodrm_B00395ZYWW_EBOK Remediated.epub

[PaulXSB]

Daniel Thanks for your quick reply. The files that you tested are some of the same files that tested. I am happy to share some of the files that I tested. The attached file is one that is giving me errors. I can send more if you want. Thanks Paul  

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On Feb 12, 2025, at 3:49 PM, Daniel Weck ***@***.***> wrote: Intriguing! Thank you for reporting. Are you able to share (privately) the EPUBs so I can investigate? My email address is ***@***.*** ***@***.***> (I am a project maintainer) Thank you — Reply to this email directly, view it on GitHub <#184 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BMPTKT35IEZ4TJX5LTTA33D2POXVFAVCNFSM6AAAAABXAQKZLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDMNJUHAYTEMJRGI>. You are receiving this because you authored the thread.

[danielweck]

I am happy to share some of the files that I tested. The attached file is one that is giving me errors. I can send more if you want.

Thank you, but there was no attachment in your email. Could you please send me a direct email instead of replying to this GitHub issue? [email protected]

[danielweck]

Thank you for sending another EPUB to test with. Unfortunately once again I am unable to reproduce the issue. I took a look inside the failing EPUB chapter (i.e. XHTML document shown in the "did-fail-load" error message), it is a very small file with simple structure and content, so the markup evaluation should not timeout (this was a known issue). I wonder what causes this odd problem!

[danielweck]

Could you please provide a description of your Mac and Windows computers? (hardware specifications, just to have an idea of computing power and available memory, as well as graphics card)
Could you please also indicate whether you are using an external display (assuming a laptop), and if you have antiviruses or network firewalls / security software running in the background (other than the default operating system ones).
Furthermore, could you please let us know if you are using a screen reader or other assistive technology.
Thank you!

[danielweck]

Note to self (or other developers): there is a known issue with Electron (and perhaps Puppeteer too, as they both use Chromium) related to the GPU process which under some conditions crashes and causes some messages to be logged in the console (without halting the application). I am wondering if this could be related.

https://github.com/search?q=repo%3Adaisy%2Face%20disable-gpu&type=code

https://github.com/search?q=repo%3Adaisy%2Face-gui%20commandLine&type=code

https://github.com/daisy/ace/actions/runs/13165254820

[PaulXSB]

Daniel I am not using a screen reader. There are no firewalls, or antivirus software running on any of the 3 machines. I have the same error on 3 different machines: Hardware Overview: Model Name: MacBook Air Model Identifier: Mac14,2 Model Number: Z15S000D4LL/A Chip: Apple M2 Total Number of Cores: 8 (4 performance and 4 efficiency) Memory: 16 GB System Firmware Version: 11881.81.2 OS Loader Version: 11881.81.2 Activation Lock Status: Enabled No external monitor attached. OS Name Microsoft Windows 11 Pro Version 10.0.22631 Build 22631 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name XSB_WFH_003 System Manufacturer LENOVO System Model 21CB000FUS System Type x64-based PC System SKU LENOVO_MT_21CB_BU_Think_FM_ThinkPad X1 Carbon Gen 10 Processor 12th Gen Intel(R) Core(TM) i7-1270P, 2200 Mhz, 12 Core(s), 16 Logical Processor(s) BIOS Version/Date LENOVO N3AET78W (1.43 ), 11/6/2023 SMBIOS Version 3.4 Embedded Controller Version 1.23 BIOS Mode UEFI BaseBoard Manufacturer LENOVO BaseBoard Product 21CB000FUS BaseBoard Version SDK0T76530 WIN Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.22621.2506" User Name XSB_WFH_003\Paul Fontaine Time Zone Eastern Standard Time Installed Physical Memory (RAM) 32.0 GB Total Physical Memory 31.7 GB Available Physical Memory 20.6 GB Total Virtual Memory 33.7 GB Available Virtual Memory 22.2 GB Page File Space 2.00 GB Page File C:\pagefile.sys Kernel DMA Protection On Virtualization-based security Running Virtualization-based security Required Security Properties Base Virtualization Support Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization Virtualization-based security Services Configured Hypervisor enforced Code Integrity, Secure Launch, SMM Firmware Measurement Virtualization-based security Services Running Credential Guard, Hypervisor enforced Code Integrity, Secure Launch, SMM Firmware Measurement Windows Defender Application Control policy Enforced Windows Defender Application Control user mode policy Off Device Encryption Support Elevation Required to View A hypervisor has been detected. Features required for Hyper-V will not be displayed. No external monitor attached: And: Hardware Overview: Model Name: Mac mini Model Identifier: Macmini9,1 Model Number: Z12P000KHLL/A Chip: Apple M1 Total Number of Cores: 8 (4 performance and 4 efficiency) Memory: 16 GB System Firmware Version: 11881.81.2 OS Loader Version: 11881.81.2 Activation Lock Status: Enabled A dell 27” external monitor attached Chipset Model: Apple M1 Type: GPU Bus: Built-In Total Number of Cores: 8 Vendor: Apple (0x106b) Metal Support: Metal 3 Displays: SE2717H/HX: Resolution: 1920 x 1080 (1080p FHD - Full High Definition) UI Looks like: 1920 x 1080 @ 60.00Hz Main Display: Yes Mirror: Off Online: Yes Rotation: Supported Let me know if you need more information. Thanks Paul 301-395-6169

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On Feb 12, 2025, at 7:00 PM, Daniel Weck ***@***.*** ***@***.***>> wrote: Could you please provide a description of your Mac and Windows computers? (hardware specifications, just to have an idea of computing power and available memory, as well as graphics card) Could you please also indicate whether you are using an external display (assuming a laptop), and if you have antiviruses or network firewalls / security software running in the background (other than the default operating system ones). Furthermore, could you please let us know if you are using a screen reader or other assistive technology. Thank you! — Reply to this email directly, view it on GitHub <#184 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BMPTKT43W5TL2OIOOQTKIN32PPOA3AVCNFSM6AAAAABXAQKZLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDMNJVGEYTKMBZGU>. You are receiving this because you authored the thread.

[danielweck]

Hello again, your MacOS hardware is Apple Silicon M1 and M2. Could you please confirm that you are testing with the correct architecture-specific DMG application installer? The filename is Ace.by.DAISY-1.3.6-arm64.dmg (it has the additional ARM64 term at the end), here is the direct link:

https://github.com/daisy/ace-gui/releases/download/v1.3.6/Ace.by.DAISY-1.3.6-arm64.dmg

(this is the link displayed in the release page for v1.3.6 https://github.com/daisy/ace-gui/releases/tag/v1.3.6 )

[danielweck]

Hello, I created special builds for Ace App (GUI) that disable the GPU. Could you please test them?

Windows Intel x64:
https://github.com/daisy/ace-gui/releases/tag/latest-windows-intel-gpu

MacOS Apple Silicon ARM64 (M1, etc.)
https://github.com/daisy/ace-gui/releases/tag/latest-macos-arm-gpu