[Research Ops] UX Research Practice - vision and process for 2025

[charlottecesana]

Issue Description

The VA Financial Management UX research practice has matured in the last few years.

As we continue to grow the VA Financial Management products and experiences:

• What are opportunities to improve our research, design, and implementation process?
• Specifically, where in the process can we place our research studies and data gathering to be most strategic and beneficial to continue making data-informed and Veteran centered design and product decisions?

Given: The improvements in UX research on the team to date
When: We think about how much data we want to gather to keep us moving in a Veteran centered and data driven direction
Then: What changes can we consider making, what new processes can we put in place? What may be needed? What can stay the same?

What new methodologies can keep us gathering the right amount of Veteran feedback and data (qualitative, quantitative, survey, moderated, unmoderated, secondary research, etc.)

Tasks

• Assessment of research repository for years of UX study knowledge to date
• Assessment of research ops to date
• Identify what could be beneficial to add to the practice
• Define a process to discuss with the team and Denise

Design and Front End sync on implementation of design

• Required
• Complete
• Not Required

Acceptance Criteria

• Discussions within UX team and greater product team
• Meeting to share ideas with Denise
• Updating previous research ops documents or creating a new one for 2025

Testing

• N/A if non development work
• Testing passed and documented in this ticket based off the "Then" statement in the description

Ticket Creation - Definition of Ready

Ticket requirements

• Description written
• Tasks defined
• Acceptance criteria written
• Testing defined
• Add Labels
• Assign Type
• Assign Priority (Normal = Medium)
• Assign Group(s)
• Assign to a Project
• Attach to an Parent Epic
• Estimate Points