From 8ff237042dbe9aea352e735fdf4c86cffa5267d9 Mon Sep 17 00:00:00 2001
From: Omar Alva <omargohan@gmail.com>
Date: Sun, 16 Feb 2025 21:12:40 +0100
Subject: [PATCH] [LA-2025] Multiple updates

---
 .../2025-los-angeles/speakers/kat-gaines.jpg  | Bin 0 -> 5954 bytes
 .../2025-los-angeles/program/kat-gaines.md    |  18 ++++++++++++++++
 .../2025-los-angeles/speakers/kat-gaines.md   |  20 ++++++++++++++++++
 data/events/2025/los-angeles/main.yml         |   2 +-
 data/sponsors/thales.yml                      |   2 +-
 5 files changed, 40 insertions(+), 2 deletions(-)
 create mode 100644 assets/events/2025-los-angeles/speakers/kat-gaines.jpg
 create mode 100644 content/events/2025-los-angeles/program/kat-gaines.md
 create mode 100644 content/events/2025-los-angeles/speakers/kat-gaines.md

diff --git a/assets/events/2025-los-angeles/speakers/kat-gaines.jpg b/assets/events/2025-los-angeles/speakers/kat-gaines.jpg
new file mode 100644
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diff --git a/content/events/2025-los-angeles/program/kat-gaines.md b/content/events/2025-los-angeles/program/kat-gaines.md
new file mode 100644
index 00000000000..b1208d783f0
--- /dev/null
+++ b/content/events/2025-los-angeles/program/kat-gaines.md
@@ -0,0 +1,18 @@
++++
+Talk_date = "2025-03-07"
+Talk_start_time = "16:00"
+Talk_end_time = "16:45"
+Title = "Mastering Incident Communication"
+Type = "talk"
+Speakers = ["kat-gaines"]
++++
+
+When launching new products or dealing with an outage, customer-facing teams see terms thrown around internally that customers might not identify with immediately. Good communication practices, including good translation of engineering terminology to customer-friendly communication, can save time and increase customer satisfaction when moments matter. Your customer facing teams' unique ability to understand both what is happening internally as well as what customers need to hear positions this team as the experts to steer communications during major incidents.
+
+Come to this talk to learn how to partner with your customer-facing teams during major incidents and build both internal and external trust along the way.  
+
+<style>
+  p {
+    text-align: justify;
+  }
+</style>
diff --git a/content/events/2025-los-angeles/speakers/kat-gaines.md b/content/events/2025-los-angeles/speakers/kat-gaines.md
new file mode 100644
index 00000000000..5d95499de39
--- /dev/null
+++ b/content/events/2025-los-angeles/speakers/kat-gaines.md
@@ -0,0 +1,20 @@
++++
+Title = "Kat Gaines"
+type = "speaker"
+image = "kat-gaines.jpg"
+linktitle = "kat-gaines"
++++
+<h3>
+Developer Advocate
+pagerduty
+</h3>
+
+<p>
+Kat Gaines leads developer relations at PagerDuty. She enjoys talking and thinking about incident response, customer support, and automating the creation of a delightful end-user and employee experience. She previously ran Global Customer Support at PagerDuty, and as a result it’s hard to get her to stop talking about the potential career paths for tech support professionals. In her spare time, Kat is a mediocre plant parent and a slightly less mediocre pet parent to two rabbits, Lupin and Ginny.
+</p>
+
+<style>
+  p {
+    text-align: justify;
+  }
+</style>
diff --git a/data/events/2025/los-angeles/main.yml b/data/events/2025/los-angeles/main.yml
index b677a47061d..a78be8ed2e1 100644
--- a/data/events/2025/los-angeles/main.yml
+++ b/data/events/2025/los-angeles/main.yml
@@ -212,7 +212,7 @@ program:
     date: 2025-03-07T00:00:00-08:00
     start_time: "15:45"
     end_time: "16:00"
-  - title: ""
+  - title: "kat-gaines"
     type: talk
     date: 2025-03-07T00:00:00-08:00
     start_time: "16:00"
diff --git a/data/sponsors/thales.yml b/data/sponsors/thales.yml
index f55bc5e5a8e..3482eff2db8 100644
--- a/data/sponsors/thales.yml
+++ b/data/sponsors/thales.yml
@@ -1,3 +1,3 @@
 name: "thales"
-url: "https://thalesgroup.com"
+url: "https://cpl.thalesgroup.com/"
 twitter: "thalesgroup"