Microsoft Store not downloading, Windows Defender disabled

[LucianDevran]

Welcome !
Thank you for joining the section of VIRUSNET association support.

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BEFORE ASKING HELP, READ CAREFULLY THIS INSTRUCTION:

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Step 1: Are you in the right place?

• Do you need assistance in PC cure from viruses?
• Or would you like to report a bug or propose a feature for HiJackThis?

If yes, see the next step.

Step 2: Show us required logs (for PC cure):

• Read carefully: How to make a request for help in the PC cure section

• Attach 'Collection-[Date].zip' log created by AutoLogger

• Describe your problem in details: Microsoft Store doesn't download apps, Windows Defender completely disabled, no way to turn it on

1. What did you do before the problem occured: ?
2. What programs (browsers) affected by the problem: Microsoft Store? Windows Defender
3. Steps to reproduce: ?
   HiJackThis.log
   CollectionLog-2019.12.20-22.15.zip

[dragokas]

Hi,
thank you for the log.
We'll return to you as soon as possible.

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Please, note that only members of VIRUSNET-Association are allowed to respond in PC cure topics.
Ignore any recommendations given by other users, including PM !!!

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[Sandor-Helper]

Hello,

Close all running programs, temporarily unload antivirus and other protecting software.

Run a script in AVZ (File - Run script):

{Исправление в службах в реестре, значения ImagePath.
Данный скрипт распространяется свободно и может быть модицифирован по согласованию с авторами - представителями SafeZone.cc
При публикации скрипта данный комментарий и ссылка на VirusNet.Info обязателена. }
var DescriptionTextWuauServ, DispayNameTextWuauServ, DescriptionTextBITS: String;
 DispayNameTextBITS, FullPathSystem32, NameFolderSystem32, FileServiceDll: String;  
 ImagePathStr, RootStr, SubRootStr, LangID: string;
 AllRoots, AllKeys, RootsRestored, KeysRestored, KeysFixed: integer;
 FinishMsg, RestoreMsg, FixMsg, CheckMsg: String; 
 RegSectMsg, ParamMsg, ParamValueMsg, InRegSectMsg, CorrectMsg, RestMsg: String;

procedure CheckAndRestoreSection(Root: String);
begin
 Inc(AllRoots);
 if RegKeyExistsEx('HKLM', Root) then
   RegKeyResetSecurity('HKLM', Root)
 else
  begin
    Inc(RootsRestored);
    RegKeyCreate('HKLM', Root);
    AddToLog(RegSectMsg + Root + RestMsg);
   end;
end;

procedure CheckAndRestoreSubSection;
begin
  CheckAndRestoreSection(SubRootStr);
end;

procedure RestoredMsg(Root, Param: String);
begin
  AddToLog(ParamMsg + Param + InRegSectMsg + Root + RestMsg);
  Inc(KeysRestored);
end;

procedure FixedMsg(Root, Param: String);
begin
  AddToLog(ParamValueMsg + Param + InRegSectMsg + Root + CorrectMsg);
  Inc(KeysFixed);
end;

procedure RestoreStrParam(Root, Param, Value: String);
begin
  RegKeyStrParamWrite('HKLM', Root, Param, Value);
  RestoredMsg(Root, Param);
end;

procedure CheckAndRestoreStrParam(Root, Param, Value: String);
begin
  Inc(AllKeys);
  if not RegKeyParamExists('HKLM', Root, Param) then
    RestoreStrParam(Root, Param, Value);
end;

procedure CheckAndRestoreIntParam(Root, Param: String; Value: Integer);
begin
 Inc(AllKeys);
 if not RegKeyParamExists('HKLM', Root, Param) then 
  begin
    RegKeyIntParamWrite('HKLM', Root, Param, Value);
    RestoredMsg(Root, Param);
  end;
end;

procedure CheckAndRestoreMultiSZParam(Param, Value: String);
begin
 Inc(AllKeys);
 if not RegKeyParamExists('HKLM', RootStr, Param) then
  begin
    ExecuteFile('REG ADD HKLM\' + RootStr + ' /v ' + Param + Value, '', 0, 10000, true);
    RestoredMsg(RootStr, Param);
  end;
end;

// Исправление значения параметра ImagePath для служб 'wuauserv' и 'BITS'
procedure ImagePathFix(Node, Srv: String);
var RegStr: String;
begin
 RegStr := 'SYSTEM\' + Node + '\Services\' + Srv;
 if RegKeyExistsEx('HKLM', RegStr) then
  begin
    Inc(AllKeys);
    RegKeyResetSecurity('HKLM', RegStr);
    RegKeyStrParamWrite('HKLM', RegStr, 'ImagePath', ImagePathStr);
    FixedMsg(RegStr, 'ImagePath');
  end;
end;

{ Выполнение исправление всех ключей в ветках -
   'HKLM\SYSTEM\CurrentControlSet\Services\BITS' и 'HKLM\SYSTEM\CurrentControlSet\Services\wuauserv'}
procedure CorrectRegistryRoot(DescriptionText, DisplayNameText, Srv: String);
var FileServiceDll, CCSNumber: string;
     i : integer;
begin
 if Srv = 'BITS' then
   FileServiceDll := FullPathSystem32 + 'qmgr.dll'
 else
   FileServiceDll := FullPathSystem32 + 'wuauserv.dll';
 RootStr:= 'SYSTEM\CurrentControlSet\Services\' + Srv;

 CheckAndRestoreSection(RootStr);

 CheckAndRestoreStrParam(RootStr, 'Description', DescriptionText);
 CheckAndRestoreStrParam(RootStr, 'DisplayName', DisplayNameText);
 CheckAndRestoreStrParam(RootStr, 'ObjectName', 'LocalSystem');

 Inc(AllKeys);
 if not RegKeyParamExists('HKLM', RootStr, 'ImagePath') then
   RestoreStrParam(RootStr, 'ImagePath', ImagePathStr)
 else
  begin
    Dec(AllKeys);
    if LowerCase(RegKeyStrParamRead('HKLM', RootStr, 'ImagePath')) <> LowerCase(ImagePathStr) then
      for i:= 0 to 999 do
       begin
         if i > 0 then
           CCSNumber := FormatFloat('ControlSet000', i)
         else
           CCSNumber := 'CurrentControlSet';
         ImagePathFix(CCSNumber, Srv);
      end;
   end;

 CheckAndRestoreIntParam(RootStr, 'ErrorControl', 1);
 CheckAndRestoreIntParam(RootStr, 'Start', 2);
 CheckAndRestoreIntParam(RootStr, 'Type', 32);

 if Srv = 'BITS' then
  begin
    CheckAndRestoreMultiSZParam('DependOnService', ' /t REG_MULTI_SZ /d RpcSs');
    CheckAndRestoreMultiSZParam('DependOnGroup', ' /t REG_MULTI_SZ');
  end;

 SubRootStr:= RootStr + '\Enum';
 CheckAndRestoreSubSection;

 CheckAndRestoreStrParam(SubRootStr, '0', 'Root\LEGACY_' + UpperCase(Srv) + '\0000');
 CheckAndRestoreIntParam(SubRootStr, 'Count', 1);
 CheckAndRestoreIntParam(SubRootStr, 'NextInstance', 1);

 SubRootStr := RootStr + '\Security';
 CheckAndRestoreSubSection;

 Inc(AllKeys);
 if not RegKeyParamExists('HKLM', SubRootStr, 'Security') then
  begin
    RegKeyBinParamWrite('HKLM', SubRootStr, 'Security', '01,00,14,80,78,00,00,00,84,00,00,00,14,00,00,00,30,00,00,00,02,00,1c,00,01,00,00,00,02,80,14,00,ff,00,0f,00,01,01,00,00,00,00,00,01,00,00,00,00,02,00,48,00,03,00,00,00,00,00,14,00,9d,00,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,00,14,00,ff,01,0f,00,01,01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00');
    RestoredMsg(SubRootStr, 'Security');
  end;

 SubRootStr:= RootStr + '\Parameters';
 CheckAndRestoreSubSection;

 Inc(AllKeys);
 if not RegKeyParamExists('HKLM', SubRootStr, 'ServiceDll') then
  begin
    RegKeyParamWrite('HKLM', SubRootStr, 'ServiceDll', 'REG_EXPAND_SZ', FileServiceDll);
    RestoredMsg(SubRootStr, 'ServiceDll');
  end
 else if LowerCase(RegKeyStrParamRead('HKLM', SubRootStr, 'ServiceDll')) <> LowerCase(FileServiceDll) then
  begin
    RegKeyParamWrite('HKLM', SubRootStr, 'ServiceDll', 'REG_EXPAND_SZ', FileServiceDll);
    FixedMsg(SubRootStr, 'ServiceDll');
  end
end;

{ Главное выполнение }
begin
 ClearLog;
 ExpRegKey('HKLM', 'SYSTEM\CurrentControlSet\Services\wuauserv', 'wuauserv.reg');
 ExpRegKey('HKLM', 'SYSTEM\CurrentControlSet\Services\BITS', 'BITS.reg');
 LangID:= RegKeyStrParamRead('HKLM', 'SYSTEM\CurrentControlSet\Control\Nls\Language', 'InstallLanguage'); 
 if LangID = '0419' then
  begin
    DescriptionTextWuauServ := 'Включает загрузку и установку обновлений Windows. Если служба отключена, то на этом компьютере нельзя будет использовать возможности автоматического обновления или веб-узел Центра обновления Windows.';
    DispayNameTextWuauServ := 'Автоматическое обновление';
    DescriptionTextBITS := 'Обеспечивает передачу данных между клиентами и серверами в фоновом режиме. Если служба BITS отключена, такие возможности, как Windows Update, не могут правильно работать.';
    DispayNameTextBITS := 'Фоновая интеллектуальная служба передачи (BITS)';
    AddToLog('Операционная система - русская');
    FinishMsg := '–––– Восстановление завершено ––––';
    RestoreMsg := 'Восстановлено разделов\параметров: ';
    FixMsg := 'Исправлено параметров: ';
    CheckMsg := 'Проверено разделов\параметров: ';
    RegSectMsg := 'Раздел реестра HKLM\';
    ParamMsg := 'Параметр ';
    ParamValueMsg := 'Значение параметра ';
    InRegSectMsg := ' в разделе реестра HKLM\';
    CorrectMsg := ' исправлено на оригинальное.';
    RestMsg := ' восстановлен.';
  end
 else if LangID = '0409' then
  begin
    DescriptionTextWuauServ := 'Enables the download and installation of Windows updates. If this service is disabled, this computer will not be able to use the Automatic Updates feature or the Windows Update Web site.';
    DispayNameTextWuauServ := 'Automatic Updates'; 
    DescriptionTextBITS := 'Transfers data between clients and servers in the background. If BITS is disabled, features such as Windows Update will not work correctly.';
    DispayNameTextBITS := 'Background Intelligent Transfer Service';
    AddToLog('Operation system - english');
    FinishMsg := '–––– Restoration finished ––––';
    RestoreMsg := 'Sections\parameters restored: ';
    FixMsg := 'Parameters corrected: ';
    CheckMsg := 'Sections\parameters checked: ';
    RegSectMsg := 'Registry section HKLM\';
    ParamMsg := 'Parameter ';
    ParamValueMsg := 'Value of parameter ';
    InRegSectMsg := ' in registry section HKLM\';
    CorrectMsg := ' corrected on original.';
    RestMsg := ' restored.';
  end;
 AddToLog('');

{ Определение папки X:\Windows\System32\ }
 NameFolderSystem32 := RegKeyStrParamRead('HKLM', 'SYSTEM\CurrentControlSet\Control\Windows', 'SystemDirectory');
 ImagePathStr := NameFolderSystem32 + '\svchost.exe -k netsvcs';
 Delete(NameFolderSystem32, 1, pos('\', NameFolderSystem32) - 1);
 FullPathSystem32 := GetEnvironmentVariable('WinDir') + NameFolderSystem32 + '\';
 
 AllRoots := 0;
 AllKeys := 0;
 RootsRestored := 0;
 KeysRestored := 0;
 KeysFixed := 0;

 CorrectRegistryRoot(DescriptionTextBITS, DispayNameTextBITS, 'BITS');
 CorrectRegistryRoot(DescriptionTextWuauServ, DispayNameTextWuauServ, 'wuauserv');

 AddToLog('');
 AddToLog(FinishMsg);
 AddToLog('');
 AddToLog(RestoreMsg + IntToStr(RootsRestored) + ' \ ' + IntToStr(KeysRestored));
 AddToLog(FixMsg + IntToStr(KeysFixed));
 AddToLog(CheckMsg + IntToStr(AllRoots) + ' \ ' + IntToStr(AllKeys));
 SaveLog(RegKeyStrParamRead('HKEY_CURRENT_USER', 'Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders', 'Desktop') + '\Correct_wuauserv&BITS.log');
RebootWindows(false);
end.

Computer will reboot.

After reboot find file Correct_wuauserv&BITS.log on your Desktop and attach it to your next post.

Please download this version of Autologger.

For secondary diagnostics please run AutoLogger again. Press "OK" in first dialog box while "Shift" is pressed.
Attach new CollectionLog to your post.

[LucianDevran]

Correct_wuauserv&BITS.log
CollectionLog-2019.12.21-21.00.zip
Thank you for the quick reply

[Sandor-Helper]

Ok, lets continue:
Please download Farbar Recovery Scan Tool and save it to your Desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

• Right click to run as administrator. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will produce logs called FRST.txt and Addition.txt in the same directory the tool is run from.
• Please attach the logs back here.

[LucianDevran]

Alright here you go, I noticed the files are german so if you need any help translating just let me know.
Addition.txt
FRST.txt

[Sandor-Helper]

Temporarily turn off any antivirus.
Highlight following code:

Start::
CreateRestorePoint:
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Beschränkung <==== ACHTUNG
GroupPolicy\User: Beschränkung ? <==== ACHTUNG
AlternateDataStreams: C:\Users\Lucas\AppData\Local\Temp:$DATA​ [16]
EmptyTemp:
Reboot:
End::

Copy highlighted text (right click - Copy).
Run FRST (FRST64) as Administrator.
Press Fix button once and wait. Program will create (Fixlog.txt). Attach it to the next post.

PC will reboot.

[LucianDevran]

Fixlog.txt
I didn´t know what to do with the code after copying so I did nothing with it.
But it still doesn't download and I can't enable Antivirus

[Sandor-Helper]

Speaking about Windows Store - try to reset it. Press Start button, type wsreset and run it as administrator.

[LucianDevran]

I tried running that before but every time I open it, it just does nothing

[Sandor-Helper]

There are several recommendations to fix this issue including this one. Try it and tell us result.

[LucianDevran]

Thank you, I cannot start wuauserv due to it being already stopped, I get System error 126 when trying to start it.
I should probably mention that a contacted windows support a while ago and they said that my PC is fucked and I should do a factory reset, which I cannot do because I forgot my Bios password.

I also cannot download any system Updates. The last time it searched for updates was 10th of November

[Sandor-Helper]

Did you try to search system update after first script in this thread? There were some successful fixes in it.

[LucianDevran]

It searches but after it's done searching it just shows the old date and downloads nothing.

[dragokas]

You can reset BIOS password with special engineering codes.

Since your problem is not malware-related, we recommend you to ask help on the forums that provide assistance in resolving general operation system issues, like:

• https://www.tenforums.com
• https://www.eightforums.com
• https://www.sevenforums.com/
• https://answers.microsoft.com/
• http://www.geekstogo.com/forum/forum/41-operating-systems/

[LucianDevran]

Alright! Thank you for figuring stuff out! Have a nice Christmas.

[dragokas]

Thanks, you too!