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Cannot verify my session / device with security key #28181

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kongo09 opened this issue Oct 10, 2024 · 1 comment
Closed

Cannot verify my session / device with security key #28181

kongo09 opened this issue Oct 10, 2024 · 1 comment
Labels
A-E2EE A-E2EE-Cross-Signing O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect

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@kongo09
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kongo09 commented Oct 10, 2024

Steps to reproduce

  1. Start fresh Element web from https://app.element.io
  2. Login
  3. Go to Settings
  4. Go to Sessions
  5. Identify my Session and click on: Verify Session
  6. Click on: Enter Security Key
  7. Enter the security key

Outcome

What did you expect?

Session is verified

What happened instead?

I end up back at the screen of step 6 without any error message

Operating system

Windows 11

Browser information

Edge

URL for webapp

https://app.element.io

Application version

Version von Element: 1.11.80 Krypto-Version: Rust SDK 0.7.2 (7a21514), Vodozemac 0.7.0

Homeserver

https://matrix.opendesk.family

Will you send logs?

Yes
@dosubot dosubot bot added A-E2EE A-E2EE-Cross-Signing O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround labels Oct 10, 2024
@richvdh
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richvdh commented Oct 23, 2024

Somehow, the account has gotten into a state where private cross-signing keys are stored in 4S, but the public keys have not been published.

Seems to be basically a duplicate of #27252.

@richvdh richvdh closed this as completed Oct 23, 2024
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Labels
A-E2EE A-E2EE-Cross-Signing O-Occasional Affects or can be seen by some users regularly or most users rarely S-Major Severely degrades major functionality or product features, with no satisfactory workaround T-Defect
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@kongo09 @richvdh