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Cannot encrypt any message #28291

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austinhuang0131 opened this issue Oct 24, 2024 · 5 comments
Closed

Cannot encrypt any message #28291

austinhuang0131 opened this issue Oct 24, 2024 · 5 comments
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A-E2EE O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect

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@austinhuang0131
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austinhuang0131 commented Oct 24, 2024

Steps to reproduce

  1. Try to send any message in any encrypted room

(Clear cache & reload has been attempted)

Outcome

What did you expect?

Message sent

What happened instead?

Message does not finish encrypting

Operating system

macOS

Application version

Nightly 2024102401

Crypto version: Rust SDK 0.7.2 (517d99b), Vodozemac 0.7.0

How did you install the app?

Direct download

Homeserver

tchncs.de

Will you send logs?

If requested

@dosubot dosubot bot added A-E2EE O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround labels Oct 24, 2024
@t3chguy
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t3chguy commented Oct 24, 2024

Without any logs there is nothing to go off here, repro steps don't work without context.

@t3chguy t3chguy added the X-Needs-Info This issue is blocked awaiting information from the reporter label Oct 24, 2024
@austinhuang0131
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it is submitted

@t3chguy t3chguy removed the X-Needs-Info This issue is blocked awaiting information from the reporter label Oct 24, 2024
@austinhuang0131
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whatever you did, the issue is gone now

@austinhuang0131
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reappearing, logs sent again

Element Nightly version: 2024103001
Crypto version: Rust SDK 0.7.2 (517d99b), Vodozemac 0.7.0

@richvdh
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richvdh commented Nov 1, 2024

From the logs, there seems to be something wrong with your server: it is not correctly responding to /keys/upload requests; they are timing out after 60 seconds:

logs-0000.log.gz:2024-10-30T16:08:18.285Z D FetchHttpApi: --> POST https://matrix.tchncs.de/_matrix/client/v3/keys/upload
logs-0000.log.gz:2024-10-30T16:09:18.400Z D FetchHttpApi: <-- POST https://matrix.tchncs.de/_matrix/client/v3/keys/upload [60115ms TypeError: Failed to fetch]
logs-0000.log.gz:2024-10-30T16:09:20.401Z D FetchHttpApi: --> POST https://matrix.tchncs.de/_matrix/client/v3/keys/upload

Suggest you take this up with the server admin; it's not really something that can be addressed on the client side.

@richvdh richvdh closed this as completed Nov 1, 2024
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Labels
A-E2EE O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect
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