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Raise ticket on behalf of customer. #1973

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ajiragroup opened this issue Sep 8, 2024 · 0 comments
Open

Raise ticket on behalf of customer. #1973

ajiragroup opened this issue Sep 8, 2024 · 0 comments

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@ajiragroup
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Is your feature request related to a problem? Please describe.

I hope everyone agrees that not all customers can login to portal and create issues/ticket. It might also depend upon the nature of business and nature of customers.

Sometimes, depending on nature of business, customers, they might register an issue via phone call and the agent/CSR might have to register it on behalf of the customer.

Describe the solution you'd like

While Creating a ticket, there must be an option to select Customer/Contact when ticket is being created by Agent/Or other users.

Describe the alternatives you've considered

No response

Additional context

No response

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