[BUG] Requests are blocked for xx seconds

[smarthomedesign]

First of all please check my wikipage: https://github.com/fustom/ariston-remotethermo-home-assistant-v3/wiki and the previous issues (included the closed ones) before you create a new one.

Describe the bug
I m getting blocked by api because of an error

Expected behavior

Screenshots
This error originated from a custom integration.
Logger: custom_components.ariston.coordinator
Source: helpers/update_coordinator.py:312
integration: Ariston (documentation, issues)
First occurred: September 23, 2024 at 3:37:24 PM (130 occurrences)
Last logged: 12:11:37 AM

Unexpected error fetching ariston-WaterHeater-coordinator data
Unexpected error fetching ariston-WaterHeater-bus_errors_coordinator data
Unexpected error fetching ariston-WaterHeater-energy_coordinator data
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 312, in _async_refresh
self.data = await self._async_update_data()
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 268, in _async_update_data
return await self.update_method()
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/ariston/galevo_device.py", line 105, in async_update_state
(self.data, self.menu_items) = await asyncio.gather(
^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/ariston/ariston_api.py", line 637, in async_get_menu_items
items = await self._async_get(
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/ariston/ariston_api.py", line 930, in _async_get
return await self.__async_request("GET", path, params, None)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.12/site-packages/ariston/ariston_api.py", line 906, in __async_request
raise Exception(response.status, content)
Exception: (429, b'Requests are blocked for 66 seconds')

Environment (please complete the following information):

• HA version: 2024.6.3
• Version of the integration: 0.19.5
• Ariston device type (check the integration Device info): Ariston Clas One WiFI

Additional context, debug log
Add any other context about the problem here.

[ZsBT]

429, b'Requests are blocked for 66 seconds' - Ariston has blocked your IP address as they limit the request rate.
Already discussed: #332

[ilgio]

ariston answered me like this:

Gentile utente,

il problema è causato dall'utilizzo delle API per un software di terze parti. E' necessario evitare di utilizzarlo.

Cordialmente,

Support TEam

[Oneshotblu]

Same problem here ilgio.. did you find any solution? Also the mobile app is not working..

Ho lo stesso problema.. ma anche l'app da cellualare non va nonotante abbia disattivapo l'integrazione da giorni, ancora non si collega.

[ilgio]

turn off the boiler for an hour, then turn it back on

[ilgio]

[ilgio]

from what I understand it seems that they can see that the bees are requested by an unauthorized APP,
the authorized ones are apple homekit, google home and amazon alexa.
I tried to disable the integration for a week and then reactivate it with 400/60/800, the ariston app on the phone works, but the integration continues to skip

[volkans80]

Same problem. remote thermo web page is working but mobile app and homeassistant integration not working.

[tanganellilore]

Someone try to use some specific user-agent o python request to "emulate" a browser o similar?

Probably in that way we can avoid to have ip blocked for non standard user agent.
(with python request is very easy to implementat it)

[shvirik]

Same (from Spain).
Failure date: 8 Nov 2024 (midnight)

[Meister1977]

I think, this issue should be raised to Ariston, becaus if they start to decline Home Assistant, then I will never buy again Ariston products.

[tanganellilore]

Aristo not support today and will not support home Assistant, as already shared in all reply email present in this issue and other.
The only way to avoid 'ban' of ip is PR approve some third part application from ariston side or emulate the traffic create by website or google/home kit.

[jmlt]

Same (from Spain). Failure date: 8 Nov 2024 (midnight)

same here (portugal). My ariston app also says "device online but cannot retrieve info"

Edit: Ariston support was useless but I managed to get it working, I disabled ariston integration on HA, unplugged my Velis wifi from the wall, waited all night, turned on this morning, activated the integration and it's now working normally.

I belive my ip was indeed blocked due too many requests.

[santibolin]

It is not a blocked IP, it seems that it is a user block because if you change your public IP it does not work. You must stop the HA integration for a while and then start it again. I bought Ariston because I could integrate with HA but it is not compatible with Ariston... The support has a prototype answer... "only with official APP, Google, Alexa..."

[tanganellilore]

If i change my ip at home and stop the integration, all thing Return to works as expected.

Now I'm testing a "custom" user agent inside the python library used by thin integration, manually change the python conde.
If all works, i will propose a PR on the library to allow us to use custom user agent and also a PR on this library to integrate the usage of custom user agent.

[tanganellilore]

Changed user-agent locally into python library (with browser user agent) fix the issue on my home.
O error in last 2 weeks with 300 - 60 - 2400 settings

[nevadascout]

@tanganellilore Thanks for making that available to us all. What custom user agent did you use? Just some random string?

[tanganellilore]

Hi @nevadascout,
One of the most recent browser, just to emulate it.
In that way we emulate a browser call so you should not be blocked.
Tested for 2 month and any block from my public ip (energy update every 60 minutes, thermostat update every 300 sec).

I want to reduce the seconds but is enought to me those infor

[Oneshotblu]

Dear, GRAZIE!

At first thank you for making this possible.
I updated to latest 0.19.7 can you kindly give us more details about what we have to do exactly to "change the user agent"?

I found this section in const.py

DOMAIN: Final[str] = "ariston"
NAME: Final[str] = "Ariston"
COORDINATOR: Final[str] = "coordinator"
ENERGY_COORDINATOR: Final[str] = "energy_coordinator"
ENERGY_SCAN_INTERVAL: Final[str] = "energy_scan_interval"
BUS_ERRORS_COORDINATOR: Final[str] = "bus_errors_coordinator"
BUS_ERRORS_SCAN_INTERVAL: Final[str] = "bus_errors_scan_interval"
API_URL_SETTING: Final[str] = "api_url_setting"
API_USER_AGENT: Final[str] = "api_user_agent"

DEFAULT_SCAN_INTERVAL_SECONDS: Final[int] = 300
DEFAULT_ENERGY_SCAN_INTERVAL_MINUTES: Final[int] = 30
DEFAULT_BUS_ERRORS_SCAN_INTERVAL_SECONDS: Final[int] = 600

Should I change this line -> API_USER_AGENT: Final[str] = "api_user_agent" ?
If yes, how should I update it? (let's consider Chrome browser in case..)

Last but not least, are these scan / energy / errors scan intervals ok if set to 300 / 30 / 600 ?

Thank you again
Best Regards

[tanganellilore]

@Oneshotblu reconfifuring integration will prompt you the Username, password and user agent. So change it from the form.

For params i used 300/60/2400 (no much important to me the error bus info).

[Oneshotblu]

@tanganellilore Thank you very much. it works now. Saluti

[Oneshotblu]

Good morning, I'm still stuck here. Despite having configured a browser as the agent and set the request interval parameters as suggested, the integration has stopped working. Even during the two days it was functioning, the data flow was choppy.
Am I perhaps doing something wrong? Thank you

[tanganellilore]

Hi,
Chirme is not a valid user agent.
You should use something like:
Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/132.0.0.0 Mobile Safari/537.36

Use this site to retrieve your user agent: https://user-agent-generator-220418.netlify.app/
Or search in Google a site that generate user agent correctly.

Moreover, che ha logs, to see ifrequest go in timeout.
Remeber, if you have public ip address Thi solution can works well (also dynamic public ip). If you are under cgnat (so you have a private ip address and public is shared between other people) probably this will not solve your issue, because ariston not understand that 90% of internet connection (at least in Italy) now are behind cgnat.

This is a real problem that ariston don't wont resolve and this is why the Force us to use app, homekit or webapp